I'll be honest. When I first came here I was a little bit skeptical. Just because Used Car…read moreDealer's have that kind of reputation. However, after I came here, looked at the car I was interested in, and everything that followed after, the skepticism went away. Dennis and his father run, yes a small, but very great business! And thanks to them, I'm now the proud owner of a 2007 BMW 530i! They were quick at answering any questions I had. They gave me the history of the car I was looking at. They worked great with my bank that was financing it. They gave me a good deal. They were honest in everything with the car, and were also speedy when it came to getting registration to me. I'm definitely rating them 5 stars and if I ever need a car again in the future. I'm definitely coming to them first! I recommend them greatly!

Bought a car and after driving it 15 miles the check engine light came on and complications became…read moreevident. Engine makes loud noise at times. I was told by the daughter that they would fix the issue but then all responses went dead. I was told that the code had been reset very recently and that it has a history of that code. A lot of codes came out and now I'm paying to see what the issue is. Still haven't heard from them this dealership. Please read all paperwork before signing. Father told me that I didn't need the insurance cause I had my own. But it was actually a paper to have a 48 hour warranty for a fee. I would of taken that. He told me to decline because I had insurance. That was my bad for not reading but these people do not seem to be honest people. I believe the reviewer that they sell lemon buy backs. Sucks but lesson learned.

Naseem is amazing! Knowledgable. Patient. Just amazing! He helped us with some last minute banking…read moreand he was unbelievable! I am proud to be a Patelco member and I am lucky to have Naseem helping us.

Patelco Cost me thousands! Nearly three years on autopay with a 36 month car loan. While I was…read moreout of country they canceled my autopay and dinged my credit. I had maybe two payments and a credit rating of 810. It went to 650, all my cards cut my credit, utilization doubled, and rates went through the roof. They tried this again with a credit card that was on autopay. RUN SCREAMING!

Although i did not buy the truck i wanted. I would recommend buying here for the fact that the used…read morevehicles have been inspected great compared to others i drove from Modesto to see some trucks and boy! they were clean presentable and ready for a test drive. Im still looking for a spare truck and follow the website religiously engine bays are clean undercarriage is clean fluids are topped off and prices are right where they should be with Carfax & KBB.

I would like to thank Luis Viayra for holding this vehicle for me and making my dream come true. I…read morehad this vehicle for many years and ended up giving it to my older son who then got into a horrible car accident and totaled the car. Thank that my son's OK. I always wanted to get another one, but I could never find one that matched my needs. Approved Auto happened to have the diamond in the rough that I was looking for. I was treated with kindness and respect and now have the vehicle that I've always wanted. Thank you approved Auto for making my dream come true.

car wasn't as advertised when i got there, but he significantly dropped price. very respectful.read more

Yesterday 4/23/2020 my 19 year old son purchased a 2001 Chevy Monte Carlo from Jason Rodkey owner…read moreof Key Motors. When he test drove car everything seemed great. Jason had car posted as being in great condition, well that was a lie. My son drove car from Sacramento to his house in Stockton. By the time he got to stockton the car was slipping gears so first thing today he first took to a shop and was told the Transmission in the car is no good. He then called Jason and let him know the car he sold him had a bad transmission. Jason told him sorry, too bad no warranty. So after reserching the law we found that any dealer selling a used car 40k or less is supposed to offer a two day 250 mile return for 75.00. This was not offered. Jason abviously knew the car had problems and chose to take a young college student for everything he had. When we called him this afternoon to explain the law that as a dealer he should know, he didn't care said it wasnt his problem. This guy would rip off his own grandma to make a buck. I feel sorry for anyone who buys from this guy! If your reading this please share to as much social media as possible in Sac. Area. We are now in the process of fileing a complaint with the BBB and the Automotive bureau. As soon as we are able we will also be fileing a lawsuit in small claims. Sad part is this review could have been a great one had Jason been a stand up guy and took the car back or offered to have his shop fix it. See you in court Jason!

This company gave me a car loan when everyone else said no. they didn't jack the interest rate to a…read morecriminal amount. They were totally fair. They worked with me and have been so understanding when I came down with covid and didn't realize that I had missed a payment. This is the type of company you want to be with if you want to deal with someone that cares about their customers. Excellent staff. Thank you.

I usually don't ever leave reviews but I must say Luaren, Shannon, and Jose have been extremely…read morehelpful, understanding and patient, I was laid off three months ago and fell behind on my truck payments and they have worked with me rather than taking my truck, making sure I have a means to make money and get back on my feet! Thank you Very Very much staff! I really do appreciate it! - Samuel W.

horrible.... avoid this lender, the so called supervisor Maria is foul, useless and rude. I paid…read moremy car off a year ago and refinanced it 2 years prior to that, they have the audacity to claim I owe $270 are you kidding me, absolute worst customer service trash company bs billing. This is likely the end for them :). looks like we all hate you Locrap hahaha

0 stars I've been dealing with their bs for almost 2 years I got behind on payments I told them I…read morewould surrender the vehicle just give me time to clean it out. The lady says sure just give us a call back when you do less than 4 days after that I'm almost done cleaning it out they come repo it with my belongings in it. I seen someone mention payments and how it doesn't goes to the principal and they're right. I gave them $4,000 within a year and my credit report is saying $323 got paid to the principal of the vehicle so that means lobel pocketed $3,677 that was supposed to go towards to vehicle and then their saying even they have the vehicle I still have to pay on something I'm not in possession of no more.

Baha and Chris are the best!!…read more I have bought four vehicles from them in the last year and although there were a few issues that have come up Baha has promptly taken care of whatever needs to be fixed.

Back in February my husband purchased my son a car, customer service was great at that time. We had…read moreno issues with the car, we purchased the extended warranty and gap with our contract. We ended up trading the car in at a different dealership in June, so 4 months later. I called so many times to get ahold of Leanne, she was NEVER in the office. The gentleman that would answer claimed she was the only person that could do any type of cancellation. I can't tell you how many messages I left with no callback, how many times I've left my name and number with the guy who answered. I asked for a manager to call me, never did. Sent Leanna an email, no response. I finally ended up getting ahold of her over the phone and she said she got my email, but couldn't take the time to respond. I confirmed that we wanted to cancel my warranty and my gap. I received a paper in the mail that we filled out and returned. A couple weeks later I sent another email to follow up on the process. Leanne informed me that she had processed the cancellation of the gap. I asked about the warranty cancellation, which she told me she was unaware I wanted to cancel both. Which I thought was odd since I told her we traded the car and I wanted to cancel both items. Why would I keep a warranty on a vehicle that I no longer own. I have attached my email of me requesting the cancellation of both also, yet she claims she was unaware. It's been almost two months and I have yet to receive my refund for my cancellation of gap and or my warranty. I reached out to the warranty company directly this morning and they informed me that they have yet to receive anything from the dealership on us wanting to cancel. I don't understand why this process is taking so long. We actually traded two cars at that time and I have already received our refunds on the other car. I don't know if this is some part of a shady thing they do hoping that people forget so they can keep the money. It just all seems weird. We traded the vehicle 6/24/26 and as of 8/11/26 we have yet to receive any refunds and the warranty company and gap insurance are both saying they have and zero communication from the dealership. The dealership hung up on me after I requested to speak with the GM. No communication from the GM Leanne told me to "go boil in it" Very professional staff, they should be proud.

I just bought a car here last week. This dealership was fair, attentive, professional, and didn't…read moregive even a bit of that slimy used car salesman vibe. They even were so sweet to call after I left to inform me that I accidentally left my 6 year old daughter's beloved water bottle behind. They held it for a few days until we had time to come back.( Thanks Sheila ;) Thanks guys, I'll be recommending you.

On Saturday 9/5 I arrived at this dealership to test drive a vehicle. The interior of the car was…read morefine, but the exterior of the car was filthy, oxidized, scratched up, and had many door dings. Actually, many of the cars on their lot had similar cosmetic blemishes and filthy exteriors. The salesperson was nice, but his communication in terms of follow up on the vehicle is horrendous.