The Sales lady was wonderful she help me find the right size for my shoes and she was very helpful and kind thanks

I am shocked at this establishment. My husband bought a pair of shoes there. Never wore them because he found the shoes he actually wanted (a different style) 2 days later at JC Penny for half the price. He purchased the jc penny ones and went to crown shoes to return the ones he never used, and the female working there said they were worn and would not return. I am shocked as my husband didn't even try on the shoes in the house for me when he got them let alone wear them. They are UNUSED, they have been in the box since he purchased them sitting at the front door. When he came back home after trying to return and told me the lady working the store would not return them I called the store establishment and asked for the manager. The lady on the phone said she was the manager. Her name was Josephine. I said, so you are the store manager and she said yes and then proceeded to say when the manager is not here. So I said can I get the actual store managers name and she told me I need to know what you are calling him for. I said an incident at the store, after asking multiple times she still wouldn't give me his name or when he works and hung up. So I would highly discourage you from purchasing anything at this store as this place is a scam. I will be returning to the store everyday until I see the actual manager, since the woman I spoke with Wednesday 10/2/24 at 4pm would not help me and I believe is the same woman who told my husband he couldn't return the shoes he purchased a week ago. Please contact me via yelp and I will come in to show both my receipts and the new shoes with receipts and dates from both pairs to show that he didn't need them nor wear them. I am appalled at this business and its customer service/employee. If I am unable to get in touch with the manager I will be contacting the better business bureau. Update: Thank you Adriana for getting back to me. Unfortunately, Josephine was absolutely awful to us when we returned. Refused to return the shoes, kept trying to show us the same shoe. We didn't want to see the same shoe, we never wore them so it was pointless. We have obviously not worn the shoes. They again are brand new. Brought in pictures and the physical receipt, that he had from the purchase two days later. Showing he actually purchased the shoes he wanted the same brand but different style two days later. I would even bring the other shoes in with the receipt at this point, but she refused to even look at receipt. Claiming he wore the brand new shoes. Since Adriana mentioned to call or come back, we did, but it was a waste of time. I would love to meet with the actual business owner as we were going to send future business this way as my husband has a good number of employees who were asking about flouresheim brand and he had said he was at a store that sold a wide array. We were told absolutely not, that he wore them and that was it. They again were never worn. Not even tried on for me in our own house. Josephine would not reason with us when it was obvious we had never worn them. I think this was the most frustrating customer service we have received. We were quite upset when we left as we were basically scammed for 165 dollars. I will post our other shoes and our physical receipt as well. Just to show that we had bought a secondary pair two days later that were the original ones he wanted for 88 dollars. We would never had been upset and would have recommended this place if we were able to actually return the shoes he purchased and never wore. Buyer beware everything here is final sale. read more

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My kid had always had problems with a good fit. I brought him here since he's starting his first real job. Dr. J fitted him. Everything she did was right on. Now he knows what proper dress shoes should feel like. Thank you! read more

Crown Shoes - Shoe Stores Near Me - Monrovia, California

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The woman educated me on the type of sandal fit that will best help. I bought an insert

I bought shoes here a few months ago.I bought three pairs of sandals.The shoes are comfortable,but the shoes are already cracking on the bottom.They weren't cheap either.I spent a $400 on good shoes. read more

Crown Shoes - This is my shoe after 3 months of wearing them on and off.I spent over $100 on these shoes and they are already looking scuzzy.. - Shoe Stores Near Me - Monrovia, California

I bought a pair of boots here for 165.00 dollars and later when I looked online they sold for only 65.00 so she made 100.00 dollars off me.Then about a month later the heel fell off !! I bought them back on the 11th of May 2023 and I'm still waiting to get back.I will wait for 2 wks to be up then I will file small claims lawsuit where you can sue for 3 times amount read more

I was in Monrovia 5 years ago and wanted a better pair of walking sandals. I went into Crown Shoes and was fitted perfectly--the owner even had my sandals altered by "the cobbler" to fit my instep--no added cost. They are the best fitting shoes I have, still wearing them. If/when I get back to Monrovia, I will head straight there for more shoes. read more

In reading many of the reviews, I cannot agree more on the great service and knowledge Josephine has! She is the shoe whisperer - lol. My wife and I came in looking for dress shoes. When I described what kind of shoe I was looking for, Josephine knew exactly which shoe was right for me. She took the time to carefully examine my feet: size, arch, instep and width. She was able to explain the importance of how my foot should correctly fit in the shoe. It was amazing watching her in action! My wife even bought a pair of shoes for herself. Just looking at her feet she knew my wife has been wearing the wrong size shoe all these years. My wife tried on the most incredibly comfortable shoes (finally in the CORRECT size) she has ever worn! All thanks to the Amazing Josephine who really KNOWS HER STUFF!! Wow! Her customer service is above and beyond! She goes the extra mile to make sure you get the perfect pair of shoes for your feet. We weren't just "customers"- we felt like family. Very well taken care of. We had an educational and fun experience with Josephine and will definitely return to buy more shoes. We highly recommend you getting your shoes from Josephine at Crown Shoes. read more

Josephine is a shoe connoisseur. She can take one look at a pair of naughty feet and tame them like no other. Her shoes are stylish (think something a model would wear), affordable (think sensible), and unbelievably, miraculously, heavenly comfortable (think massage chair with a fluffy blanket). Every time I take a step in shoes from her store, I hear my feet quietly whisper "Thank you." You may think that you don't need new shoes; you're wrong. Try one just one pair of her supernatural shoes and your life will change forever. This is not a shoe store, but a dream store -- as it will make your feet's wildest dreams of comfort come true! read more

The shoe shop is awesome, purchased several pairs of shoes from here. Josephine even ordered a couple for me. Love the professional service and the "old school" neat clean and tidy shoe shop. read more

Amazing store with comfortable shoes! Quality at its finest! The owner, Josephine, is a sweetheart and super helpful. Would highly recommend!! read more

I wish more people would give this place their business! Sure it's easy to go to Payless. But you get what you pay for. I went in to buy some shoes for my toddler who is almost 2 years old. I wish I got the name of the super sweet lady who helped me. She literally fitted, measured and tried shoes on my sleeping son without waking him up!!! There isn't a very big selection of baby shoes but I can understand that as it wouldn't make sense to have a huge stock on hand if business isn't demanding it. Anyway! The sandals I bought were perfect! Not like these cheap flimsy jobs you get at the mall. I'm talking well made shoes. I'm going back to buy him more shoes and some for myself as well! It's a bit nostalgic actually because this is where my mom bought MY first pair of walking shoes. No joke, this place has been in business that long lol. Please don't let them close due to high rent and low sales. read more

10 STARS! This is the BEST shoe store In the world! LITERALLY! My fiancé and I have been searching for dress shoes to fit his unusually wide feet for over 5 years now with no luck. He has avoided events just to prevent having to wear uncomfortable shoes. When we walked into Crown shoes, Josephine (the owner I assume?) was not intimidated by this fact. She went to work immediately having him try on shoes and then asking what was wrong with them so she could find the right ones. This woman is a miracle worker! She took her time in finding the perfect shoe for him and showed that she really cared. She did not rest until the shoes fit perfectly - adding lace holes, widening one side of the right shoe that was bothering him just ever so slightly, and even making custom insoles by cutting and gluing at least two different ones together. He says they are the most comfortable shoes he has ever worn in his life! Even more impressive was the price which was less than we normally pay for tennis shoes for him! AMAZING EXPERIENCE, AMAZING WOMAN! HIGHLY RECOMMEND!!!! read more