I scheduled an appointment and was understanding when they needed to reschedule due to a flat tire,…read moreand again after they were involved in an accident. However, communication became very difficult after that. Calls often went to a full voicemail box, and I was unable to confirm a time for a rescheduled Sunday appointment. I made several attempts to follow up, but did not receive a response. Unfortunately, I had to move on to another provider due to the lack of communication and reliability.

Truly exceptional service from start to finish. From the moment I sent out a request for an…read moreestimate -- to which they replied right away -- to the moment the entire installation was complete, I was satisfied. They were flexible with me possibly having to re-schedule my appointment at the last minute if the cable equipment had not arrived on time. The installation team arrived at the time promised. They were polite, clean and professional. They used shoe covers, which I appreciated. I bought my own bracket and they were very familiar with it. They even uncrated my 85" TV from my move, which required them unscrewing wooden boards -- much more work than simply opening a cardboard box. Then they measured precisely, putting guide tape on the wall that they removed without leaving any marks. They also cut a hole on the wall behind the TV to run the power cord behind the wall to the outlet near the floor. The work was professionally done and looked great. They ran all the cables along the bracket, which was important because the bracket and wall would be visible when I pulled the TV out and swiveled it to seen from the kitchen, dining room or the living room. The whole process took under an hour and they didn't seem to cut any corners. The estimate was not the least expensive I received, but I felt the thoughtful questions they asked before I even accepted their quote, indicated the attention to detail that I wanted -- and I was right. I can't say if all their teams work this well, but the one that came to my house was exceptional.

Quick and excellent service. I reached out at 3:40 and they had someone to my house to install my…read more65 inch by 6:30. The technician was efficient and knowledgeable. 10 out of 10 service, I would definitely recommend them!

I am disappointed in this company. I paid $328.99 for a flush/tilt wall mount and mounting service…read morefor a TV up to 86" ($99 + $229). Only one technician showed up. He was very nice and worked very quickly and efficiently but he needed my help to lift our 77" TV. I do not blame him at all for asking for my help, but I am terribly disappointed he was sent by himself. I politely expressed my disappointment in the price I paid with his company expecting me to help him. He was very apologetic and threw in a cable concealing package which was incredibly thoughtful. I'm writing this review because I was not supposed to be home when the mounting was scheduled. My disabled spouse was going to be the only person here. Had I not been sent home from work early the technician wouldn't have been able to do the service at all! I'm not sure if it was a choice to send one technician from the start or someone didn't show up for work, either way, this should have been rescheduled so the service could be completed as it was paid for. In summary, the mount was adequately done and the technicIan was incredibly professional- his company was not. This review would have been 1 star if it were not for his character.

ILP was easy to work with, responsive, on time, pleasant, and did a great job installing my new…read morechandelier. I would use them again.

Matt was very responsive and professional. He was able to come out a few days after I reached out…read moreand he gave me an estimate up front based on pictures, which was spot on as far as the final price. He listened to exactly what I wanted and made some suggestions as well as far as tv mount height. He had some cables on his truck that he was able to use since some of ours were too short. Overall, I am very happy with the tv mounting job and his service. Would definitely recommend this company.

Amazing service! Prompt responses. He was able to come the very next day after we requested…read moreavailability to hang our 72 inch TV. Asked if he would also hang a shelf while he was here and he did that as well. Great customer service!

I did a Yelp search for residential security camera installation, after reviewing several options I…read morechoose Strategy Solutions for my project. They installed an NVR Security System with 4 PoE bullet cameras in my home. My home was built in 1955 and presented some unique challenges. However, Dupree and his crew took their time and experience to plan an install that was efficient and clean with no visible wires. I'm very pleased with the work effort and professionalism of Strategy Solutions and would highly recommend them to anyone for their security camera installation.

DO NOT USE THIS COMPANY…read more We scheduled for 1pm and expected them to arrive within the hour. By 1:57pm, I had sent an email, two texts, and I had made several calls. I received a response via text, saying to expect the person at 2:45pm. That was the last thing I ever heard from them! We had to change our plans and errands to accommodate for the lateness (and eventual no-show) of a company that didn't even give us the dignity of telling us they wouldn't be able to make it. They just ignored our continued messages for 4 more hours! The only good part about this story is that they don't charge until the appointment is kept, so we didn't have to fight through the same level of apathy to get any money back. We just wasted an entire afternoon, missed deadlines, and piled up tasks could have been completed if only we'd known not to wait for them! This was a horrible experience and we hope they don't get the chance to treat anyone else so carelessly. They only get the one star because zero wasn't an option. No show. No apology. No attempt to reschedule. No notification that they could no longer provide the service. UNACCEPTABLE! If you are reading this BE WARNED! KEEP AWAY! DON'T DO IT!

I scheduled an appointment and the appointment was missed without any notice or call. When I…read morereached out, I was simply given the response "tis the season, we're busy and overwhelmed with appointments". I get it. Demand is really high during the holidays, but I booked my appointment during an available time online so as a customer it's hard for me to understand how my appointment was missed. I was able to get an available appointment same day; however, I was completely inconvenienced. To top it off, I was charged double to triple the amount for the most basic wall mount available. What really irks me is that I was inconvenienced and still overcharged for the service. This is not how you treat customers who have already supported this business multiple times. Please don't take advantage of your customers this way!

Mounting new TV. Great Job. James was very professional and customer oriented. Originally, I…read morewanted the TV mounted on one wall, but when he arrived, I changed to making it over the fireplace. He assessed the work and there was no change in price. He pays attention to detail. The material to hide the cables did not get delivered to him on time, so he came back 2 days later to finish the job. I would recommend him to others. My son will be contacting him for a similar job

Needed to have a TV and soundbar installed. I spoke with James and was able to schedule the install…read morefor the next day. Cedric came on time and was professional and efficient. Will definitely use them again for any A/V stuff.

The pricing was fair and competitive. I felt that I received great value for the quality of work…read moreperformed. Friend of mine asked me for tv mounting and hiding cables. I've contacted guys with "Fix it Eazy" and they completed everything quick and like a pro. Thank you!

We had baby shower, and moved in day before. Was surprised…read morehow quick he answered phone, and came to get job done!!!! TV was installed in 4 hours before party. Thank you for such amazing job.

We moved recently to a new house, and I needed to have two big TVs hung. I put the request on yelp,…read moreand decided to go with Certified Pro AV, and I could not have made a better choice!!! I scheduled long in advance, and moved my dates around a couple of times, and they were super accommodating. Then I moved it up again, and they came earlier than we agreed! When they got to our house, it was the best experience from the beginning to the end. They were two of the friendliest people ever. The TVs were hung perfectly, cables hidden - suggested an idea for the tv boxes and it went flawlessly. I also realized I needed a network cable connector added in the basement, and with no questions asked, they fixed that too! It isn't often you encounter a business like this, but I could not recommend them any more highly. The price was very reasonable, and to be honest I would be happy to pay more for this type of service. Thank you so much Certified Pro AV!!!!!

Moose is the owner of the company and came by to setup my home theater system and outdoor speakers…read more He was very personable, and prices were very fair compared to the other quotes I got. I highly recommend using him for your home theater installation. He even told me to call him anytime if I run into any issues or questions.