The room was clean and comfortable and quiet. The people were pleasant. No complaints there. Just a few little things made the stay just ok. First, the hotel is remote. You will need to drive or have meals delivered. (Did not try the restaurant on site). Furniture seemed out dated. The hotel is probably past due for a renovation. It is a mile off the toll road. Be sure to have the GPS navigating you. read more

The main hotel lobby areas are updated, but the rooms notsomuch. Stayed here while attending a reception in the area, and arranged for the free shuttle to the event space (within 5 miles). Yay, free shuttle! Right?! No! Even with the magic of GPS and being given a correct address, the driver dropped somehow me off at the wrong business, 1/2 mile from my destination! Driver obviously doesn't know the area (and I'm from out of town.) Stayed in late August and my room's thermostat was "broken" or just set to 78F hot steamy warm degrees and no amount of finagling could change that. My room was about a mile away from the front desk, I'm surprised I even found it! Crowne Plaza is convenient to Willowbrook and Northbrook, but there are better options in the area, even at this pricepoint. read more

Stayed here for a night while my mother was hospitalized nearby. I've stayed in/around the Glenview-Northbrook area for family and work and haven't stayed here yet. Overall, decent but not exceptional. Check-in and check-out were easy despite me booking the room same-day (it was an emergency hospitalization), so bonus points for that. The lobby when you enter is pretty breathtaking and the '20s theme is lovely. The image sort of crumbles, however, once you're past the lobby and heading to the rooms. The hallway immediately hits you with a dank, musky smell. Our room's thermostat wasn't turning on at all and we had to move rooms and while both rooms visually were nice enough, the second room felt cramped with a narrow entryway that extended into the room and had no lighting -- meaning past the beds and up until the door you were in absolute darkness unless you used the lights in the bathroom, which opens right next to the door. The second room was also a bit dank/musky-smelling, and the shower had a problem with water spraying from the showerhead all over the bathroom (which we sadly didn't realize until we'd showered!). I attached a photo of it. The beds were alright but had spiderwebs on the headboard and the pillows had almost no support. We didn't have the chance to try out the attached restaurant as breakfast quite promptly ends at 11am and the restaurant doesn't reopen until dinner at (if I recall correctly) 5pm. Moreover, while the hotel site states it offers a shuttle, the front desk informed me that they had no driver for the shuttle so shuttle services were suspended, and amenities that might be of interest to families or travelers such as the pool and hot tub were also closed. This wasn't a huge deal to our party since we weren't there for leisure, but might matter for those looking to unwind back at the hotel. Overall, this hotel is a decent 3/5. Not awful by any means. The front desk staff were patient, friendly, and polite. Looks-wise, there are really gorgeous features in the lobby and restaurant (from what we could see of it) that are enticing! What upset me was the pricing; we paid roughly $150 for a night in what turned out to be a mediocre hotel amenities-wise in an area that isn't exactly a bustling tourist hotspot. I felt a bit cheated at the rate but because it was such a last minute booking my options were obviously limited. In future I would absolutely look for a different hotel -- even the Baymont nearby is nicer speaking from past experience and runs almost $50 cheaper per night. read more

Crowne Plaza Chicago-Northbrook - Venues & Event Spaces Near Me - Northbrook, Illinois

Saturday night was something I have never seen in person, I travel close to 100 days a year and this was wild. There was 2 fights, police came to hotel 2 separate times, once at 1 am and other at 3 am Fights, drugs, vulgar language all in hallways for close to 45 mins each time the police where there They lost control of hotel and it was unsafe Emailed manager and they don't care Very unsafe hotel read more

Delicious dinner!!! The waiter was nice and the food was delicious! Crispy fries and yummy chicken! read more

Crowne Plaza Chicago-Northbrook - Swiss mushroom burger & chicken - Venues & Event Spaces Near Me - Northbrook, Illinois

Stayed for a night with the wife and kids and it was definitely an experience. The elevator is so small but barely fit 4 people and a dolly. The pool is not heated as advertised, along with there are chips all around the sides of the pool. Definitely not the worst hotel I've stayed at, but I've definitely been at better hotels for a lot cheaper than $150/night. read more

Crowne Plaza Chicago-Northbrook - Chipped pool - Venues & Event Spaces Near Me - Northbrook, Illinois

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Web site says complimentary shuttle, they charged. They would not let reservation be canceled when I found out airport shuttle was not complimentary as advertised on my 3rd party reservation. No manager on duty during the weekend. No response from manager after they said they would look into the situation. Main elevator was inoperable. Very lacking in customer service. read more

Average Crowne. Think a lot of these need to be updated. Friendly staff but all the rooms our party occupied had this oily odor. Like a greasy hair care product. Just seemed to permeate the air wherever you went in the hotel. Not far from O'hare but far enough away to have a lower price tag on the room. Clean. Breakfast area. Bar. Meeting rooms, the hotel usual. Seating area once you enter along with a gift shop. Get some Cubs items or a Hancock tower postcard. Navy Pier! Breakfast menu seemed decent. Watched some television downstairs while a family waited ages for their food. Enough wait staff but they just seemed to walk around. Not check up on their table or inquire at the window what's taking the kitchen so long. Ample parking for hotel patrons. Water in the lobby and a mini fridge with a variety of beverages. Not my first choice for the O'hare area but for a night it was ok. read more

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Last night we went to a Filipino birthday party dinner at Crowne Plaza. This even was held in one of the banquet rooms in the hotel. It was a pleasant evening with a live band and a buffet style dinner. The band was played before and after dinner. Some of the kids danced a traditional Filipino style dance in colorful native garb. Considering the food was a banquet style where you went up and got your food at a table in the back it was decent food. The meal consisted of a salad, green beans with peppers and carrots. The meats were a sirloin steak roast which was cooked either in a slow cooker or on a very low slow heat as the meat was very tender. There was also a chicken breast with some type of batter and lemon sauce that was a little bland, but tender. The mashed potatoes were ok. I ready enjoyed the creamy tomato soup. It was delicious. They also had a large dessert table that has a wide range of desserts to select from. The only problem is everyone was speaking in Tagalog and I don't understand the language. Still it was a nice evening read more

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Generally, Crowne Plaza hotels in the US compare unfavorably with their counterparts abroad, and the Crowne Plaza Chicago Northbrook is no exception. It wears the faded glory of boomer luxury on its sleeve, so I wasn't surprised that my mom (a boomer) described it as "nice." The location isn't particularly convenient, and the hallways smell stale, though faintly enough for plausible deniability. My suite was dark, admitting little sunlight, and the dark furniture and mirrors didn't do it any favors. Housekeeping was fine if indifferent, especially in the bathroom. Indeed, the rooms are outdated, but little touches such as the Beekman 1802 toiletries in the bath, Keurig machine in the bedroom, and USB hubs on the nightstands and desk suggest some effort to break out of the 20th century. Still, the bed was comfortable, the inconvenient location paying off in silence in the wee hours of New Year's Day. As far as service goes, the hotel shuttle arrangement was inexplicably byzantine -- especially with no one else waiting for one -- exacerbated by the concierge's ambivalent English skills. Rather than miss the Metra and having to wait two hours for the next train, I summoned a Lyft and forwent what felt destined to be a Fawlty Towers experience. Despite these disappointments, what won an above-average rating from me was the manager. Not only did he allow me to check in about a half hour early, but he also upgraded my double queen room to an executive suite and gave me both a complimentary cocktail ticket and bonus IHG points. That was nice of him, at least as nice as the suite, and he was jolly about it. Btw, 20k IHG points seems to me right for this hotel, which was untouched in the points recalibration for 2019. (Chicago's luxury hotels, such as the Intercontinental Magnificent Mile and most of the Kimptons, will cost 50k or more points per night.) If you do have that many points, though, you'll get better value at the Holiday Inn Express Deerfield, a newer property that will throw in a free hot breakfast for 15k points per night. But if you're paying cash, and you're earning bonus points, you'll do better at the Crowne Plaza Chicago Northbrook, especially if you book through a portal (e.g., topcashback.com) that gets you 6-8% back. read more

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I spent 20 nights here, and Feel bad having to give them this multifaceted bad review. A. The Hotel is dated. The rooms hadn't been redone in ages! B. The Water in the shower kept changing from hot to cold? Finally I noticed that the toilet was leaking. I reported it however it did not get fixed they played around with-it every day I reported it did not get fixed. As they adjusted it, but I it kept leaking because they did not change the line. They rather sit there and adjust it. Also the drain was Broken and never fixed as well. C. I had And Enterprise rental car They have a rangements with the front desk so I gave my keys to the guy at the front desk. He failed to turn them in, acording to Enterprise. D. Now let's discuss the self service laundry. They have 3 washing machines all of them are broken so they do not remove the soap. So you have to wash your clothes 3 × 1st time with Soap and then 2 times without soap I found that out the hard way how is up till 4:00 in the morning doing laundry. E. Phone Messaging system, is a mess it does not work. Every day my phone was flashing, and I would call and ask if I have messages and they told me no but apparently I did! F. I received an overnight FedEx 1030am Guaranteed delivery and I was never notified ! G. Terrible housekeeping staff! One day they took my toothbrush/ replaced it with a free tooth brush from 1st Family Dental in Chicago, I live in LV! I didn't notice right away. I don't know if it was used or what! Now I keep my toothbrush locked away. I addressed these issues with the manager, and he was able to resolve the Enterprise issue only. I was given 2 Mediocre breakfast buffets for my inconveniences. What an awful experience! I hope I don't have to stay here again! read more

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I stayed here for a weekend a few weeks ago while attending a seminar. I was underwhelmed by this place, and horrified at the expense of it. It's a generic, boring suburban hotel with New York City prices. The "sleep number" bed? Not impressed. Employees taciturn and disinterested at best. Convention rooms drafty, with inconsistent temperatures, harsh lighting and badly in need of a humidifier. Decor bland and extremely dull, Suburban American Generic. The food in the restaurant is extremely dull, standard steam table stuff. And Northbrook is NOT the land of the $18 room service roast beef sandwich, get over yourselves. It's clean, I'll give it that. read more

WE had an okay stay at the Crowne Plaza, nothing to rave about. The room was standard and clean which is expected. One thing that really disappointed was that you could not control the temperature. It was negative degrees outside when we stayed so you can imagine how cold we were. Now as someone who is always cold I like to control my temperature and make it slightly above the 70 degrees it was stuck at. Please allow for us to heat up the room one freezing days like today. Our fridge was also set to a freezer setting and froze everything inside...including our leftovers from dinner and the chocolate-covered strawberries we paid for in the valentines day package. WE booked this place as it advertised having a restaurant....this was a life. They had a bar and we could get a beet but that was it. THey only served burgers and we were informed not to try them. Dont falsely advertise about this and have more options for people who don't eat burgers. Once elevator was also broken which isn't great as it means everyone has to share the one working elevator. Not impressed. Crowne Plaza I know you can do better. read more

Everything was great until we had to pay for "Complementary" breakfast! I have never heard of such a thing! It wasn't even that good! I will never go back... Just be more honest on your website! read more

I wasn't super impressed by this hotel. I am from a nearby suburb and live downtown, but I stayed here for a retreat/seminar due to convenience and long hours. As a hotel, it ticks most of the boxes, but it's hardly above average. The rooms are nice and clean, except for the black mold that was on the bathroom ceiling. The restaurant is decent, if a bit overpriced (we are not downtown!). Still, parking is easy and the conference rooms are well kept up. But it's worth a shot exploring other options, especially since so many hotels have opened up along Willow Rd. nearby. read more

The staff here is very helpful and friendly, the hotel is very clean! The rooms are clean and have a fridge and and microwave along with a sleep number bed which was very surprising to me because this is the first hotel I've ever been to that have them in there rooms. There isn't much around here but that's not a bad thing nice and quite, if you what to go out then it's a short car ride to where ever you want to go. They have a nice swim pool you can go take a dip in or get a tan next to. read more

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I'm a Crowne Plaza Platinum member stuck in a 78 degree room who requested last night to have someone check on the air conditioning in my room this morning after 9:00am. When I returned from work at 4:30pm today, my room was still hot, and I had to call the front desk again. I was told an engineer would be at my room in 20 minutes. 1 hour later someone named Jose finally shows up to my room, tells me I didn't turn the air conditioning fan on (I did), and then Jose tells me he will be back in 2 minutes. 1 hour later, the room is at 78 degrees, and Jose was unable to fix my air conditioning. Including Jose, no one at this hotel appears to be mindful of the value of time. read more

Crowne Plaza Chicago-Northbrook - Venues & Event Spaces Near Me - Northbrook, Illinois

Had an event here with 140 people. Many of those people stayed a few nights in the hotel as well. The bad: You have one person that coordinates your event. If she is not available you wait for an answer. There was turnover in that position during the 9 months between the booking and the event. That was disruptive to the planning. Planning from out of town was even more challenging with an unresponsive person. The room for the event was a standard home height ceiling, so it was far from being a grand ballroom. The good: The food: both the food at their restaurant and the event was fresh and tasted good. We had some diet restrictions to deal with and this Crowne Plaza did a good job in accommodating those needs. The food presented was healthy and tasted good. They served on time and at the proper temperature. The rooms: The rooms were clean and everything was in good order. Room layout: I arrived a day early and they made a few changes at my request. Bartender: We had a cash bar. The drinks were good without a long wait. Dance Floor: Was a reasonable size and it was full before the night was over. People from the event upstairs crashed our party and said our event was more exciting. Table cloths and napkins: This Crowne Plaza was flexible in the color of tablecloths and the color of napkins. Very nice! Parking: There is a huge lot in front of the hotel with free parking. There was never a problem finding a space. Room availability: It was important for our out of town guests to have a room at the hotel, including me. Some people, including me, were not able to book until closer to the event. The hotel got booked and they moved reservations to a sister hotel to open up hotel rooms for guests of our event. Excellent! Bar at the hotel: It is not particularly big. Service and drinks were good. read more

Crowne Plaza Chicago-Northbrook - Dinner/dance event with 140 people. - Venues & Event Spaces Near Me - Northbrook, Illinois

My wife and I attended a friend's wedding ceremony and reception here. It was in the Lincoln Ballroom on the second floor. Signage leading to the ballroom could have been better...we went to two different elevators before we found the right one to take us to the right room. It was a big wedding with lots of people. The table arrangement was a bit awkward, in my opinion, with my table set way too close to the bar. Convenient for getting a drink, but with the line of people and the close quarters, a bit awkward during the busier bar times. There was a nice selection of beer and liquors to choose from. Also, my wife noticed the room air temperature was inconsistent and she kept putting on, and taking off, her sweater. For a banquet style arrangement, the food wasn't bad. My major complaint would be that the meal, and the minestrone soup in particular, was cold when it was served. The salad was fresh and chilled, and the two dressings were delicious. The main entree, chicken with marsala sauce, was tasty and nicely prepared, but not as warm as I would have liked. My wife liked the sweets table at dessert, but wished there were more cookies and lighter fare offered. Seems like everything was heavy on the chocolate and heavy cream filled pastries. And the sweets table was kind of set off in a far corner of the room, not centrally located as I've seen at other weddings. The service was very good. The bartenders poured fast and kept the line moving well. Water glasses were filled consistently, and requests for additional silverware and small plates were accommodated quickly. The tables were also cleared promptly and efficiently. Overall, the meal and the experience were fine. The hotel's staff seemed to be professional and efficient. I could recommend the Crowne Plaza Hotel for a wedding, an anniversary celebration, or a business meeting. read more

We stayed here for $67 dollars a night and went through Hotwire. One thing I was surprised is they have a couple of slot machines and games inside the bar to play with. My wife won money in there which was nice. The room was nice and clean and the bed was comfortable that we got a good night sleep every single time. The layout is confusing however as some stairs led to 7 floors and some go 4 floors. The room was clean too and they do have water downstairs and 24/7 as well. I would stay here again. read more

Awesome hotel for the price! Been to many and most disappoint in one or more important ways but not Crowne! Service has been outstanding and can you guess what is missing from the photo? The omelette which is complimentary with free breakfast every day!! Lionel was our waiter for most mornings and took care of us as if we were at a five star resort They even changed the mattress when we asked for a softer one Definitely will repeat when in Chicago Only reason not five stars is a slow wifi connection read more

Crowne Plaza Chicago-Northbrook - Venues & Event Spaces Near Me - Northbrook, Illinois

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HOTEL HAS BED BUGS PLEASE BE CAREFUL!!!!!!! They did not offer any refund or or credit, they did take our luggage to clean everything. Then they moved us to a new room, which i could no longer stay at this hotel. They had made reservations for us at a nearby hotel (HILTON) which also has bed bugs. Staff told us "everyone has them" read more

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a 1k flights were canceled last night between Midway and ORD due to weather and the staff & room at this hotel were exactly what I needed after the very long day! this oasis of peace and cleanliness helped me refresh for the next day's travel. and the airport shuttle was free! thank you read more

Perfunctory. A very typical Crowne Plaza I still don't get how this noise was $250/night. I just stayed at an amazing world class resort on a tiny, perfect beach on a Thai island this year, and that was $230/night. This hotel was dark and kind of dingy, and sort of depressing. Also the hotel bar looked like a date raper's paradise. When I walked by on the way to my room, I got the worst vibe. Just putting that out there. read more

After a long day at the airport due to a canceled flight, we arrived at the hotel in shambles. The hotel manager treated us so kindly. I've never had a hotel experience as pleasant as this. I would highly recommend this hotel to anyone, especially for those that get stuck at O'hare like we did. The Scoreboard restaurant was open late, so we used our food vouchers and shared some appetizers. Great bar food. Be sure to sign up for the rewards program at the front desk and get a free beer or house wine. read more

In process of being renovated which is s good thing. Overall not bad and room was clean. They have a shuttle that will take you to get food, etc. read more

A pretty nice hotel not too far away from the city. The staff is good. The rooms are tidy. Liked the breakfast buffet too. read more

Nice comfy rooms. Very clean. The breakfast was really good. The waiters are very nice and it's included with the stay. The beds are very comfortable... relaxing stay. read more

Crowne Plaza Chicago-Northbrook - Very nice rooms - Venues & Event Spaces Near Me - Northbrook, Illinois

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Horrible location. Unable to walk anywhere. Near the state road so theres no sidewalk. We were told by the shuttle drivers there are skunks who mark their domain in the near foot high grass. Additionally, people have crossed the major road with no cross walks and died. Four in the last few years. I got real tired of getting shutttled around like a kid when I just want to get out of the hotel. David the shuttle driver was really cool, everyone else was hit or miss. Didn't get their names but couple of them acted like I was troubling them to go somewhere out of the way of others waiting for the shuttle. Buffet is ok...if your only staying for a few days. Same food, different day. The restuarant is pretty good but some of the waiters really suck. Definitely AVOID AVOID AVOID room service. Messed up my pizza and gave me lemonade instead of Ice Tea. I was too sick to go out for dinner. Room is real nice. Spotty TV. Mine was good but my coworkers had bad reception. Some rooms have sleep number beds, mine didn't. The "fitness" room is TINY. But its a hotel and hotel equipment is usually weird as hell. The walls are thin. My alarm was the guy next to me hacking up a lung at 640am. Also could hear people in the hallway. IDK wtf people are talking about not being far from Chicago. Definitely a 40 minute drive. Saturday afternoon at 2pm, 40 minute drive. I didn't use the wifi much but when I did, it was SLOW. read more

Unprofessional and unreliable staff. I made an appointment the day before for a shuttle pick-up, but the shuttle didn't arrive on time by one hour and 15 minutes! Also, the shuttle appointments don't seem to mean anything. I had to keep calling the hotel front desk, before a shuttle finally came to pick me up 1 hour and 15 minutes later! Each time I have taken the shuttle at the hotel, the shuttle has always been late approximately 20 to 30 minutes! This time the shuttle was late by 1 hour and 15 minutes! read more

I've stayed at the Crowne Plaza twice, a week at a time on business. Some specific reasons for my 5 review are the complimentary shuttle service, the cleanliness of the rooms, and the restaurant's "must-try" Cuban sandwich. I enjoyed interacting with each of the employees, including the GM once. I would recommend the hotels services to visitors in the Northbrook area. read more

I got a free room from the airline here. It is a little far from the airport and the shuttle was uncomfortably crowded with standing room only. But the hotel is nice and staff is competent. Room clean and nice. Restaurant has mainly sandwiches, hamburgers, and salads. But the food was decent. Nothing nearby except a Hilton across the street. Quiet location because nothing around!!! read more

Honestly hoped for better-this place looked nice on the outside however was getting reconstructed in the lobby. It was fine with my boyfriend and I, but the issue we had was with the service. We were given a couple of complimentary drink vouchers to use in the bar, and we wanted to use them after our dinner outing. We come back to utilize them and are told to take them to their makeshift restaurant that they have in a ballroom type room that was closed off that had the breakfast buffet for the next morning. So we sit down, wondering where the waiter went since we saw him run off as we were walking down the hall. We waited for quite a bit and didn't get any service even after he came back. So we patiently waited, thinking he was busy with someone else. Finally comes back over after talking with another worker for a while, and asked us what he could do. We asked for our free alcoholic beverage and he said the bar was closed and no liquor was being served. We then left to go back to the front desk to let the front desk lady know that what she told us about the vouchers was incorrect and that we couldn't even use them. The lady took a while and every time we approached the front desk she was in the back room. Even as we were checking out we had to wait quite a while for service since the workers were never around. One of the construction guys had to go and physically tell the worker for the front desk to help us. The base of all this was that, as customers, we require what you say to be true. There were a couple other instances that seemed that they didn't quite care about their customers, but these were ones that stuck out to my boyfriend and I. As hotel workers, customer service is key and the Crowne Plaza was lacking. read more

I almost booked my wedding here. The catering manager was delightful, rooms were the right size, and the price was right. Why did I not book? There were a couple reasons: 1) When I asked for a proposal, it took the catering manager about a week to get it to me. The only reason I received it was because I called her asking about it. This concerned me greatly about responsiveness. 2) I got a better deal for less money at the Hilton. I would still check the place out, but I would possibly go closer to your date. I do not doubt they put on good events, but the issues I encountered really worried me. read more

People who rate this hotel low make me laugh. Now I'll give some of them the benefit of the doubt that they may have had a negative run in during their stay in some way.. But I cannot fathom some of these complainers have ever truly stayed in a NASTY hotel. This place is far from it and the staff is above accomodating if you just ask. Sugar will get you more than vinegar, remember your manners when asking! :) Anyway, I love this place, it is a lengthy walk to get to the elevators for your room, but it's a big building that host confrences, events, Ect. I would totally stay here again and recommend to anyone in the area! read more

Its a very nice and clean hotel. We stayed during the holiday period.24th dec to 27th dec so they were short of staffs. We had to take our bags by ourselves from the parking lot to our rooms. The thing that impressed us most the waitstaffs at the hotel's restaurant. They are very friendly and very very helpful..You ask for something and they will get it for you. It is a bed and breakfast hotel. And the wait staff at the restaurant allowed us to take out breakfast in a box for my 2 years old daughter. read more

we had a lot of issues with this hotel. we were in town for a funeral and had a bunch of rooms reserved. prior to and upon check in our reservations were all mixed up (even having printed out reservations confirmations and numbers). there was construction the on roof and dust and debris was floating all around outside and into the pool. we were lucky if the ac worked. and a strange nail polish smell was in the room that was mixed in with mildew smell. the fire alarm went off at 730am one morning too. the staff was trying their best and did help us change rooms. but definitely wont be staying there again. at least not until renovations are done read more

I had a great stay here last week, from Thurday night through Monday morning. The room was spacious, had a fridge and microwave, not a great view but I didn't really care. It was clean and the sleep number bed was quite interesting as I've never had one before. It's a little remote, geographically, but the shuttle does a 5mile radius drop off and pick up which is good, it's quiet and out of the way but the staff were friendly and polite. Food in the restaurant is just 'ok', they have sandwiches and salads on the lower end of the price scale but there's no 'in the middle' selection, just cheap burgers/wraps or expensive steaks etc. I dunno, it's just 'ok' didn't make me sing and dance really! Good pool and exercise facilities too and the bar - though the prices are a little inflated and the bar woman was as sour as cat's pee - was pretty good fun and the boys enjoyed playing pool. I would stay here again :) read more

Very nice room. Comfortable bed and a super nice relaxation pack next to the bed. Also the staff was super nice. read more

Crowne Plaza Chicago-Northbrook - Nice touch to help you relax - Venues & Event Spaces Near Me - Northbrook, Illinois

So terrible accounting and billing. I booked via hotel.com and already paid. However this crowne plaza hotel double charged me. After four months, I was having chance to go through my statement and asked to refund me. It was obvious I already paid one night with hotel.com but they denied to pay back my credit card due to "significant amount of time" Greedy sneaky bastards! This hotel will double charge you. Watch out. The rooms were not that great either. Felt like being in a motel. Don't waste your time and money in this business! read more