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    Crow's Nest

    3.7 (17 reviews)
    Open • 8:00 am - 3:00 pm
    Updated 1 month ago

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    CROW'S NEST ATMOSPHERE

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    Cinnamon roll

    We stopped here on the way to drop my mother-in-law off at the airport, thinking we'd have a nice breakfast together before she left. Unfortunately, it turned into a really disappointing experience. We were seated within about 5 minutes and got our drinks right away, so things started off great. Then it took 20 minutes just to place our food order. We ordered the Cinnamon Roll, the Dual, and the Crow's Nest Combo. The person taking our order didn't seem to know the menu and needed us to explain what came with our meals so she knew what questions to ask. For my Crow's Nest Combo, I asked for a few substitutions: berry compote and lemon anglaise for my French toast, hash browns instead of eggs, and crispy bacon as my protein. I specifically asked if all of that was doable and was told yes. I completely expected there could be upcharges and was fine paying them, but the way she told me there would be an upcharge was unnecessarily rude. After another 25 minutes, our food finally came out--and the orders still weren't right. The cinnamon roll, as my mother-in-law put it, looked sad. The Dual came with hash browns it apparently wasn't supposed to have, so I guess that was a bonus. My Crow's Nest Combo was supposed to come with two slices of French toast but only had one, and instead of hash browns and bacon, I received eggs and hash browns. When I pointed out that my order was wrong, instead of checking it or offering to correct anything, she immediately became defensive and told me it was correct and that I just needed to swap food with the other person at our table. Except... we had both ordered bacon, so that didn't even make sense. What really bothered me was that there was no apology whatsoever and no attempt to correct the order. Not even a simple "I'm sorry, let me see what happened." Just defensiveness and an insistence that what we received was correct. By that point, we had somewhere we needed to be. We had already considered leaving before the food arrived, and when it finally did, we had to immediately ask for boxes and take everything to go without even eating breakfast there. From walking in to leaving, we spent nearly an hour there and didn't even get to enjoy our meal. I'm used to breakfast places getting you in, fed, and out within 30-40 minutes, especially when they aren't slammed. And one last note: if you're looking for a good spicy Bloody Mary, I'd skip it here. Mine wasn't spicy and had actual chunks of garlic floating in it. Mistakes happen. Restaurants get busy. Orders get entered incorrectly. That's not what makes me leave a bad review. It's how those mistakes are handled. An apology and an offer to fix the order would have gone a long way. Instead, what was supposed to be a nice breakfast with my mother-in-law before taking her to the airport ended with us leaving frustrated, carrying food we hadn't even had time to eat. Unfortunately, I wouldn't return based on this experience.

    Go Elsewhere, AVOID!

    FIRST: GO ELSEWHERE! We stopped in for Friday morn breakfast at 9am. A birthday celebration! THE INTERACTION: There were only a few customers at most. We were greeted and I asked "if the Amateur Radio Club still met here". The snappy response was "No, and we don't want them!". Wow! How Recalcitrante ! We were led to a booth. I am handicapped and had extreme back pain as soon as I sat down on the worn out bench seat cushion. I had to grab a nearby chair to sit on due to the pain. The Greeter went ballistic shouting, "You Cant Sit There." I then said "I need handicap accommodations." The "GREETER" continued her tirade. With such horrible and terrible SERVICE we stood up to leave. I let her know she could reset the table because they just lost customers. She retorted with "yeah, well don't come back". I could now see why the restaurant was mostly empty on a early Friday morning. I then placed a majickal curse upon the restaurant, they will fail. AMBIENCE: The restaurant used to be TUSCANY AT DES MOINES CREEK. An dated older restaurant that chugged along, There has been no upgrades other then cosmetic since the corvid takeover. . It feels dusty and dirty. The reception was indicative of someone who has never worked in fine dining and more experience in a rough biker bar. This is indicative of a type of: sociorelational loss of reality perhaps from some delusional ideological differences. So, if you wish to exclude service sectors of society from your place: Firemen, Police, EmComm HAM Operators & Military (that's who we are) , You have cut your nose off to spite your face. You will attract the dirtbags where bar fights, drug sales and general poor service thrives. Good luck paying the bills. (that's reality). NOTE: This type of delusional sociorelational loss of reality is a glimpse into the overall problem that has increased in Des Moines in other establishments which pin points the regional problem.

    Chicken fried steak
    Sara G.

    The food was better fresh. We came on mother's day and it wasn't as good. This was much better. Service was good! Will be back.

    New sign out front.

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    1 month ago

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    5 months ago

    Mother's Day Brunch was extremely disappointing. Cold, mushy food for $30? No thanks!

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    Ask the Community - Crow's Nest

    Review Highlights - Crow's Nest

    “New owners have taken over Tuscany at Des Moines Creek and renamed it the Crows' Nest”

    Mentioned in 2 reviews

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