I've rented cars from the Enterprise Rent-A-Car location in the Bozeman Yellowstone Int'l Airport…read more(BZN) twice this year and have been pleasantly surprised with the pricing, availability, and customer service relative to the other rental car agencies at the airport. These guys and gals are the best! A special shoutout to Alex who went above and beyond on my last rental. I will be back. As an aside, I'm very surprised at the low Yelp ratings for this agency. My experiences have been nothing but 5 star. The customer service is what really sets them apart from others.

Over 2 hours wasted in lines!…read more Had a reservation for Enterprise rental car.. (along with many others). They had 1 person (very friendly) working the desk with a huge line. The other rental car companies had a large line also but cleared out their lines while we all still waited. Finally the other rental car company agents (2 of them) assisted to get the line moving. I was handed paperwork and told to go up to get my rental car. I get off the elevator and was again in the same long line to pick up my rental car. Finally picked up my rental to now be stacked in a long line of cars waiting to exit the structure. It took over 2 hours to get the rental car and out of the structure. Pay extra for a different company to not waste hours of your vacation.....

Just came back from vacation and looked at my e-receipt and saw I was charged an extra $45 for an…read morehour late fee for drop off. Our drop off time on our contract was 6am. We dropped it off at 4:45 am for a 6 am flight. But because Bozeman Budget doesn't have employees onsite. You leave the vehicle with the key inside. They show drop off at 7:45 which likely when the employees show up and scan all the returned rentals. Then when I called customer service the lady told me I had to fill out documentation and show proof of my flights. When I asked to speak to a supervisor I was told one wasn't available for 24-48 hours. Then I decided to email. When I finished my email and hit send it said server error try again. My guess is they do this frequently and make it so hard that people give up.

We booked a full size car for 8 days starting 5/8/24. They did not have a full size available so…read moregave us a Pacifica mini-van. It was cold and rainy that day. When we got to Missoula the following day, it was warm and we found the air conditioner was not working. It was no longer tolerable when we got to Kalispel so we went to the airport. They only had a Pacifica or a truck available. We took the Pacifica and it was great until we got to Great Falls the following day. A message appeared on the screen while driving in heavy traffic-"pull over safely as this vehicle is going to shut down". It did shut down and would not start again. We called Budget for roadside assistance. They informed us it would be 1-1 1/2 hours until arrival and we would be charged for the service. After 20 minutes the car started. We drove to the airport and then cancelled the roadside service call. They said it would be awhile as they had to clean the car. We were given a Chevy Malibu. When we got to Bozeman the following morning to return the car, there was no one to check the car in and no one at the airport counter. We received the rental receipt via email. We were charged an additional $250 for a one way trip. When we called they said they would look into it and get back to us in 3-4 business days. The same day, we received another email charging us $104 for a tow service. I will never rent from Budget again!!!

Deceptive practices. Read your paperwork before leaving the counter…read more We reserved a **minivan for one week for $1,282.33 and declined all rental insuranceduring the online reservation because we are covered through our credit card. When we arrived at the Bozeman Airport Hertz/Dollar counter, Shamus told us they were low on minivans and offered us an upgraded SUV for $42.99/day, saying it was "50% off." We agreed. What he did not tell us was that he also added rental insurance for $66.99/day. He never asked if we already had coverage and never disclosed that insurance was being added. On the drive to Big Sky, we reviewed our contract and immediately noticed the charge. We called the office right away because we wanted it removed immediately--not after the trip. We were told only the supervisor, Kristina Wilson, could help. Over the course of our vacation and after returning home, we have called at least five times. Kristina has never come to the phone or returned our calls. When we questioned Shamus, he said, How was I supposed to know you had insurance through your credit card? My response: Ask the customer or look at the reservation, where insurance was clearly declined. To make matters worse, they placed a $2,827 authorization on our credit card for a one-week rental. For comparison, my brother rented a vehicle for the same trip through another airport and paid about $600. Customers should know that rental agents often receive commissions on insurance and upgrades, making full disclosure especially important. Based on our experience, the lack of transparency was unacceptable. Read every line of your rental agreement before leaving the counter.Although this location operates under the Dollar name, it is the same company as Hertz. We will not rent from this location again.

Had an excellent experience here recently. Being in middle of the post-COVID travel peak and a…read morenation-wide rental car shortage, I was super worried that the agency would've overbooked cars and left me without a car to go to Yellowstone. Fortunately, that did not happen, and not only that, the representative went above and beyond and got us a hybrid as we requested, the car had only 2,600 miles on it and was in excellent condition. On top of that, the representative did not try to up sell or swindle us into buying additional coverage since I had LDW coverage from Amex, which some other car rental companies (such as Fox) would have tried to do given the amazing rate I had managed to book at (only 1/5 of the current booking price). Just an overall great experience from pick up to drop off. Highly recommend!

We found this car rental company via a Google search and WOW - I'm so happy I did! Anna was great…read morefrom my first call with questions, to sending me a quote, and the booking process. THEN - they stepped it up even more, when I picked up the vehicle I needed and the service they provided when I dropped off the car! Thanks for a great experience with our Toyota Sienna for our party of 7

Our experience with Finish Line was smooth & seem-less, professional and top shelf from beginning…read moreto end. We almost forgot it was a rental company and not a chauffeured transport. Nate picked us up from the airport in a nice, black SUV, communicating exactly where we'd find him, helped load all our gear, and drove us to their office a few miles down the road. We received a new Crosstrek with barely 1000 miles on it. Check in was straightforward, as was the return. We especially appreciated that they require your own proof of insurance, via credit card or homeowner policy, and didn't try to upsell us everything under the sun. Our car was clean and super fun to drive. Nate, and everyone else back at the office, THANK YOU for starting our Vacay off nice and easy. I highly recommend Finish Line to anyone traveling in the area.

I recently rented a car from here, to which 2 hours after drop off, Chris informed me of damage to…read morethe vehicle that I know for a fact was not done by me and I was not liable for, as they failed to fulfill their obligation to do a walk around with me at the time of drop off. Chris, the service manager, was very unpleasant to speak with and used tactics of intimidation, threatening to send the bill to collections without first having sent me the bill, to try to get me to pay $322 for the loose clip. I consider this to be normal wear and tear for a vehicle with 50,000 miles as opposed to accidental damage. Arguing with Chris was futile so I was able to get ahold of the General Manager, Steve Steinbrook, who reached out to me in a timely manner and was nothing short of understanding and professional. He dropped the claim immediately and sent me a confirmation letter releasing me from all financial liability. Steve, you get an A+ for customer service and turning the situation around with one short phone call. Chris, you get a big fat F and I hope you learn from this experience so you can better serve your customers.

Kyler and the group at TRAC are very easy to work with and have great rates. I would recommend them…read morefor both your business rental needs as well as personal. Vehicles are well taken care of, low mileage, and reliable. Which are all important when it comes to corporate rentals.

Apparently you can't have a couple of drinks before boarding. They'll cancel your flight then move…read moreyour neighbor to first class. Probably the worst customer service I've experienced in my time with the military and civilian life. What's the point of having airport bars. Take a break and fly Alaska or American, first time flying united and last.

The airline I use to fly back home to Pittsburgh the airport is small so it's easy to checkin or…read moreget your baggage. Everyone has been really nice no complaints