Our rental experience was not good. The windshield wipers were so old they left wide streaks across…read morethe wide shield we were continually pulling into gas stations to wipe the wipers with towels etc and clean the windshield ourselves. Next, turning on the headlights was a procedure using a knob next to the steering wheel AND the lever attached to the steering wheel that most cars use. The manual to the car was missing and when I told the Enterprise clerk this she said "well that's because customers steal them" ( who needs a manual to a car they don't own?) She also said we should have googled how to use the lights- well no wifi at Glacier Park or in the mountain passes.We spoke to several customer reps that said what can we do to make this right? BUT NO ONE DID ANYTHING despite calls emails etc. Sad we travel a lot we were loyal to this company and now ... have to find another one

If there were 0 stars that was what you would get. You actually deserve less…read more We will NEVER EVER RENT A CAR FRIM YOU AGAIN and we will let EVERYBODY KNOW how you failed us with every corner. The story is long, and I will not write it here because you don't deserve my time or money end more. We are done.

Just came back from vacation and looked at my e-receipt and saw I was charged an extra $45 for an…read morehour late fee for drop off. Our drop off time on our contract was 6am. We dropped it off at 4:45 am for a 6 am flight. But because Bozeman Budget doesn't have employees onsite. You leave the vehicle with the key inside. They show drop off at 7:45 which likely when the employees show up and scan all the returned rentals. Then when I called customer service the lady told me I had to fill out documentation and show proof of my flights. When I asked to speak to a supervisor I was told one wasn't available for 24-48 hours. Then I decided to email. When I finished my email and hit send it said server error try again. My guess is they do this frequently and make it so hard that people give up.

We booked a full size car for 8 days starting 5/8/24. They did not have a full size available so…read moregave us a Pacifica mini-van. It was cold and rainy that day. When we got to Missoula the following day, it was warm and we found the air conditioner was not working. It was no longer tolerable when we got to Kalispel so we went to the airport. They only had a Pacifica or a truck available. We took the Pacifica and it was great until we got to Great Falls the following day. A message appeared on the screen while driving in heavy traffic-"pull over safely as this vehicle is going to shut down". It did shut down and would not start again. We called Budget for roadside assistance. They informed us it would be 1-1 1/2 hours until arrival and we would be charged for the service. After 20 minutes the car started. We drove to the airport and then cancelled the roadside service call. They said it would be awhile as they had to clean the car. We were given a Chevy Malibu. When we got to Bozeman the following morning to return the car, there was no one to check the car in and no one at the airport counter. We received the rental receipt via email. We were charged an additional $250 for a one way trip. When we called they said they would look into it and get back to us in 3-4 business days. The same day, we received another email charging us $104 for a tow service. I will never rent from Budget again!!!

We rented the Hatch Rubicon Poptop for a long weekend and it was the greatest thing ever for…read morecamping. My wife and I loved how easy it was to pop up the top (seriously takes 5 seconds to put up and take down) without the hassle of needing to tow a trailer. It was also plenty warm in the top at night, and we loved being able to store our gear in the cab that we could access without needing to get out. The Jeep was super clean and we really appreciated the cooler and folding chairs that Alyssa had in the Jeep all ready for us when we picked up the car. We didn't need to do any offroad driving but the Jeep handled great on the roads, even at highway speed. Thanks a ton Hatch for a great experience, can't wait to use one of these sweet setups again in the future.

They're awesome! We rented one of their Tacoma pickups for a ski road trip and it was perfect. The…read morevehicle was top notch, in great condition and perfectly equipped with snow tires that got us through hundreds of miles on snowy roads without any issues. In the summer they usually have it setup with a tent in the back of the truck. Can't wait to try that! Overall an amazing experience with them, you will not regret it. Stephan is a super friendly, knowledgeable and accommodating person. We forgot a cell phone and he was kind enough to get it for us and overnight it!

This woman stole a vehicle from me and used it as a rental for this business. Do not trust or rent…read morefrom her.

From the owner: In 2020 the owner, Rocky, had 1 car listed on the car sharing platform "Turo". Since then it has…read moregrown from a way to make a car payment to the LLC Rocky Road Rentals being part of the modern peer to peer car sharing industry that is taking over the traditional car rental market. 1 car turned into a small fleet and still growing. We operate under our own LLC sharing on Turo and booking directly through us. Montana was chosen as the businesses home base during the nation wide rental car shortage as Bozeman was the second most demanding area in the U.S at the time. Now we have a new second market in Florida.

Got a car from this company since I wasn't paying enough attention when renting from rental…read morecars.com. It was very far from the airport but otherwise seemed ok: at least I was allowed to return it to the airport directly. However, the guy took me around the car to look at damages but never mentioned that they expected the car to be returned as CLEAN as it was at pickup--and after driving back and forth on a 10-mile dirt road in the West Boulder Valley, it certainly got dirty on the outside. NOTHING that hadn't happened several times a year for the past 20 years visiting my cabin outside of Livingston in all of my other rental cars--and nothing that a $10 car wash wouldn't take care of. ACE charged $75 for cleaning and the manager had the audacity to attempt a mansplaining lecture on "personal responsibility" which I unfortunately didn't have the 20 minutes required to appreciate. Clearly this company needs to update its policy or make a MUCH bigger effort to take personal responsibility for communicating it. Here's standard car rental policy from a 16-yr industry veteran: "The only situations a rental company might assess a cleaning fee would be for severe interior cleaning requiring a significant amount of downtime to address. This would be things like: excessive pet hair that's gotten woven into the upholstery smoke odors in non-smoking cars fish odors" Good luck with your business efforts, ACE!