So convenient! Just…read moreused them for a 5 day trip to Yellowstone. The car was delivered to the Bozeman airport and it was immaculate. Extremely clean and you could tell it was detailed. We also rented a cooler and it was well worth the rental fee. Food is scarce in Yellowstone so picking up food in Bozeman and then storing it in the cooler was a good move. The cooler kept everything cold for 5 days and I only had to refill the ice once! I definitely recommend using them to rent a car instead of the big rental car brands.

Just used an Explore Rental vehicle this week. Had a good rental with them but watch out if you…read moreplan to drive extensively. They have a 175 mile per day limit on rentals that is only shown when they send the rental agreement just before your pickup.

Booking and pick up were very simple. I got in the rental and the check engine light was on. They…read morewere very apologetic and upgraded my car from sedan to SUV without me even asking. Service was easy and kind. I always choose budget when traveling to Bozeman.

Avoid this place at all costs. If I could give 0 stars, I would…read more We had horrible experience at Bozeman Budget because of an employee named Kyle. When we declined Budget's insurance, Kyle started making snarky comments and guilt tripping us by saying things like, "you're getting a rental car and not getting insurance for it?" And when we said we have our own insurance that can cover accidents, he started giving us even more of an aggressive attitude. Then he brought out flimsy looking infant car seat and a toddler seat when we asked for two toddler car seats. He said they didn't have any more in stock. When I asked him about the child's weight limit for the infant seat so that I can make an informed decision about whether the infant seat is too small for my child, he started answering about the weight of the car seat. He was obviously not trained on car seat safety which is a huge red flag. When I simply told him that I'm asking about the weight limit of a child for the car seat, he started threatening us and told us, "I will take these car seats off of your rental then." We clarified that we do want the car seat, because we obviously need them to make sure our kids are safe, he pretty much threw the car seats on the desk and told us to go install them ourselves. Who the hell threatens customers based on the safety of their children?!? Anyways, I thought that the car rental company installs car seats for customers, so I asked Kyle why they are not being installed by Budget. Continuing his extremely hostile and aggressive attitude and tone, he started threatening again, "if you don't want them, I'll just take them off". We then started asking staff next to him if he can help us instead of Kyle. This other person also was of no help. He did not make eye contact with us and just told us to deal with the manager. So when we asked Kyle to bring out the manager, Kyle threatened us once again. "Alright you don't want the car? I'll just cancel your rental" then he started making racist comments, "this is the busiest car rental counter in USA. If you don't like it, go back to your country." We ended up taking the flimsy car seats to the rental car, spent literally an hour trying to install them. Toddler seat was fine but the infant seat was wobbly and kept coming off no matter how many times we retried installing. I went back to the counter and waited for a different person to help us. Turns out Kyle lied about the infant car seat being the only one left. The lady brought out two other toddler seats for me to choose from. Manager of Budget Bozeman, I really hope you properly train your staff or fire Kyle.

Wish I had read the reviews before renting here. I booked a small sedan, and the agent said I'd get…read morean "upgrade within my class" as a Gold Plus member. No one mentioned an SUV or any extra charges. After the trip, I was hit with a $20/day SUV upgrade fee I never agreed to. Calling the location made it worse. The manager was rude, kept cutting me off, and repeatedly said "you absolutely knew it was an SUV" and "the front desk absolutely told you about the charge" -- even though he wasn't there when I picked up the car. Completely unprofessional. Looking back at other reviews, this seems to be a pattern at this location: surprise upgrade charges and a manager with a terrible attitude. I won't rent from this Hertz again.

GORDON MENAGER Avoid…read morethis location, and especially avoid Gordon Menager. This was one of the most appalling customer service experiences I have ever had. Gordon Menager was arrogant, condescending, insecure, and completely unfit to be dealing with customers, much less representing himself as the person in charge. We arrived with a confirmed Dollar rental reservation costing approximately $500. There was an extremely long line. An employee came out from the back, and I specifically asked her whether, as a Hertz Gold member, I could use the Hertz Gold line even though my reservation was through Dollar. She told me yes. I followed THEIR employee's instructions. After approximately 45 minutes of waiting, I reached the front and was told I needed to go back and start over in the other line. I calmly explained that I was standing there because their own employee specifically instructed me to do so. Gordon then inserted himself into the conversation and stated that their employees would "never say something like that," essentially calling me a liar. Unfortunately for Gordon, another customer standing next to me had witnessed what happened and immediately corroborated my account. Rather than acknowledging that he was wrong or simply apologizing for his employee giving incorrect information, Gordon doubled down on his obnoxious behavior. He introduced himself to me as the "GM," meaning General Manager. I subsequently learned that he is apparently a manager in training and has reportedly remained a manager in training for years. If accurate, perhaps his behavior provides some insight into why the training period has been so extensive. The worst part, however, came next. Gordon did not initially refuse to rent us the vehicle. After being spoken to so disrespectfully, I calmly asked Gordon for his business card. Only AFTER I asked for his card did Gordon suddenly decide that he was refusing to rent us our vehicle. What an incredible coincidence. The moment I asked for the information necessary to identify him and report his behavior, Gordon suddenly discovered a reason why my family could no longer receive the vehicle we had already reserved. The entire interaction reeked of insecurity and a desperate need to feel important. Gordon seemed extraordinarily impressed with the small amount of authority he possesses behind an airport rental counter. Rather than resolving an incredibly basic customer service issue, he appeared determined to remind everyone around him that he was the person who could say no. There is something genuinely embarrassing about watching a grown man become so intoxicated by such a limited amount of authority. A secure and competent manager would have resolved this situation in approximately thirty seconds. Instead, Gordon turned a simple misunderstanding caused by HIS OWN EMPLOYEE into an opportunity to posture, condescend to a customer, question my honesty, and ultimately punish my family after I dared to ask him for his business card. It was one of the most pathetic displays of petty authority I have ever witnessed. His behavior gave the overwhelming impression of someone with a serious chip on his shoulder who derives an unusual amount of satisfaction from having the ability to inconvenience other people. The arrogance would almost be funny if his little power trip had not actually cost my family a substantial amount of money. Because Gordon refused to honor our confirmed rental, we were forced to obtain a last minute vehicle from Avis for approximately $1,500, THREE TIMES the approximately $500 cost of our original reservation. His ego cost our family approximately $1,000. Imagine creating a thousand dollar problem for a customer because she asked you for your business card. That tells you everything you need to know about Gordon's temperament. This is not how a professional manager behaves. This is how someone behaves when the title on his name tag seems to be doing an enormous amount of work for his self esteem. And considering Gordon introduced himself as the General Manager when he is apparently still a manager in training, the obsession with appearing important becomes even more remarkable. Hertz and Dollar corporate should seriously examine whether someone who behaves this way should have any managerial authority over customers whatsoever. If Gordon's behavior is representative of the management culture at this location, I would recommend renting literally anywhere else. A confirmed reservation apparently means very little here, and if you have the nerve to question Gordon's behavior or ask for his business card, you may discover just how eagerly he is willing to exercise whatever tiny amount of authority he has. We will be seeking reimbursement for the substantial additional expense his conduct caused and escalating this matter to Hertz and Dollar corporate.

We flew into BZM in the afternoon and picked up our small SUV from Avis. So far so good. But when…read morewe got on the freeway toward Yellowstone it became immediately apparent that there was a bad vibration in the left front wheel. It definitely felt and sounded unsafe. It was loud. We turned around at the next exit and returned to Avis. They were apologetic and gave us keys to a different SUV, same class. This car seemed fine and we got back on the freeway. It wasn't until the next morning in Gardiner that I noticed the tires. They were extremely worn, with very little tread left. I rechecked the odometer which showed 21K miles. The car was new. So either the odometer was rolled back, or someone swapped tires off this car? Crazy. I have never encountered this before. It was too late to drive back to Bozeman so we just continued on our trip through Yellowstone. The tires held up thank goodness but it certainly made me uneasy to drive mountain roads on tires that bad. We dropped the car at SLC with full tank before flying home. It could have been worse. After reading some of the other horrible reviews here I guess we should count ourselves lucky. Definitely avoid Avis when visiting Bozeman.

Rented a full size SUV for my family, Yukon Denali or similar directly from Avis. I got to the…read morecounter and was offered a minivan or Traverse. No apology. Rental guy was rude, told me I couldn't have rented a Yukon, because Avis doesn't rent them. He added, "I rent 70 cars a day, a Traverse only has 3 Sq ft less." Still charged me for a full size because "it is in my contract."

I've rented cars from the Enterprise Rent-A-Car location in the Bozeman Yellowstone Int'l Airport…read more(BZN) twice this year and have been pleasantly surprised with the pricing, availability, and customer service relative to the other rental car agencies at the airport. These guys and gals are the best! A special shoutout to Alex who went above and beyond on my last rental. I will be back. As an aside, I'm very surprised at the low Yelp ratings for this agency. My experiences have been nothing but 5 star. The customer service is what really sets them apart from others.

Over 2 hours wasted in lines!…read more Had a reservation for Enterprise rental car.. (along with many others). They had 1 person (very friendly) working the desk with a huge line. The other rental car companies had a large line also but cleared out their lines while we all still waited. Finally the other rental car company agents (2 of them) assisted to get the line moving. I was handed paperwork and told to go up to get my rental car. I get off the elevator and was again in the same long line to pick up my rental car. Finally picked up my rental to now be stacked in a long line of cars waiting to exit the structure. It took over 2 hours to get the rental car and out of the structure. Pay extra for a different company to not waste hours of your vacation.....

We had the best price with the best car rental experience with them. Great service. Highly…read morerecommend.

From the owner: NextCar offers convenient car rentals in Belgrade on Spooner Road near Bozeman Yellowstone…read moreInternational Airport (BZN). This location provides direct access to I-90 and routes into Bozeman. Choose from a wide selection of vehicles with flexible rental options, competitive rates, and reliable service for navigating Montana and surrounding destinations.

Had a reservation with hertz they screwed us that's a whole story on its own .called yellowstone on…read morelabor day from the airport they picked us up in ten minutes took us to there store did the rental and even gave us two bottles of bear spray to use ,we were going to the national parks.when we turned the car back in they gave us a ride back to airport they went be on there job to make sure we got taken care of

I never write reviews but this one deserves it. I read the other reviews and insisted people were…read morebeing difficult. I was wrong. The check in and pick up went flawlessly, but the day after drop off I received a call from a claims company that I had damaged the vehicle and need to pay for it. There was nothing on the trip that would have caused this "damage" they are claiming and I have video and pictures of the vehicle as it was on pickup. Please be aware, don't utilize this company, I can only imagine you will get the same treatment as all other reviews and myself. If I could go 0 stars I would.

Deceptive practices. Read your paperwork before leaving the counter…read more We reserved a **minivan for one week for $1,282.33 and declined all rental insuranceduring the online reservation because we are covered through our credit card. When we arrived at the Bozeman Airport Hertz/Dollar counter, Shamus told us they were low on minivans and offered us an upgraded SUV for $42.99/day, saying it was "50% off." We agreed. What he did not tell us was that he also added rental insurance for $66.99/day. He never asked if we already had coverage and never disclosed that insurance was being added. On the drive to Big Sky, we reviewed our contract and immediately noticed the charge. We called the office right away because we wanted it removed immediately--not after the trip. We were told only the supervisor, Kristina Wilson, could help. Over the course of our vacation and after returning home, we have called at least five times. Kristina has never come to the phone or returned our calls. When we questioned Shamus, he said, How was I supposed to know you had insurance through your credit card? My response: Ask the customer or look at the reservation, where insurance was clearly declined. To make matters worse, they placed a $2,827 authorization on our credit card for a one-week rental. For comparison, my brother rented a vehicle for the same trip through another airport and paid about $600. Customers should know that rental agents often receive commissions on insurance and upgrades, making full disclosure especially important. Based on our experience, the lack of transparency was unacceptable. Read every line of your rental agreement before leaving the counter.Although this location operates under the Dollar name, it is the same company as Hertz. We will not rent from this location again.

Had an excellent experience here recently. Being in middle of the post-COVID travel peak and a…read morenation-wide rental car shortage, I was super worried that the agency would've overbooked cars and left me without a car to go to Yellowstone. Fortunately, that did not happen, and not only that, the representative went above and beyond and got us a hybrid as we requested, the car had only 2,600 miles on it and was in excellent condition. On top of that, the representative did not try to up sell or swindle us into buying additional coverage since I had LDW coverage from Amex, which some other car rental companies (such as Fox) would have tried to do given the amazing rate I had managed to book at (only 1/5 of the current booking price). Just an overall great experience from pick up to drop off. Highly recommend!

**November 2025: Saturday Afternoon & Tuesday Morning Visit**…read more I booked my rental through Costco and had a smooth process. When my mom and I landed we walked to the car rental booths and got our paperwork sorted away fairly quickly. We then moved up to the 3rd floor of the garage to pick up our car and we basically left right away. Everyone was really polite nd the car I was given drove very nicely. Drop off was easy peasy and honestly no complaints.

Really not seeing why this company gets bad reviews! People were so friendly, our car was great,…read moreand service was seamless. We ended with a rock chip in the windshield. I called them about it, and their response was, "Please just enjoy the rest of your trip and don't worry about it now." They were awesome from start to finish! When we returned it, they took our insurance # and that was it. He said they may be able to fill it in house for free. I will be using the Bozeman Alamo again!!