This place has the best cookies and is always fresh! Clean environment and friendly staff!

Horrible. I walked in and was IMMEDIATELY greeted with disgust. Some youngin' dropped her soda all over the floor! Then just stood there, and didn't clean it up until her friend made her. The lady at the register also stood there and stared at the soda spill. The ambiance in the store was very demeaning, and i did NOT feel welcome. I was frowned at upon entry, there was no brownie cookie, and the young lady at the register did not use a proper tone with me. She was practically whispering!! This is only my 2nd time at crumbl, and safe to say i will NOT be coming back a 3rd time. I did not leave a tip, i was barely spoken too, and she gave me no directions on how to use the little tablet device. She just flipped it around and expected me to know what to do!! Honestly unbelievable... The cookies were also not presentable at all!! I feel like they were made sloppily and quickly. I will not eat at a place where they use HATE to bake my cookies. Please. Do better! read more

Crumbl - Arrowhead - Our cheesecake cookie. (The only good one...) - Bakeries Near Me - Peoria, Arizona

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I was in the area so ordered to this Crumbl as it was the nearest one. However, when I was eating my cookie I pulled this hair out of the cookie! I will avoid this location for future orders. I've never had this issue at my main Crumbl location. I can no longer eat this cookie that I've been looking forward to. read more

Crumbl - Arrowhead - Hair in cookie - Bakeries Near Me - Peoria, Arizona

Smells like heaven, but makes my bank account sad lol These cookies are pricey. $15 for four cookies is crazy to me. I bought two today as a treat to share with my kids. One bite and I was on sugar overload. I've spent the last few weeks laying off sugar and man could I feel the difference. Flavors change pretty often and today were all new ones compared to when I was at a location in California. I opted for the sea salt toffee and a macadamia nut. Both were huge and delicious. Service was good and no wait. For me these are definitely a once in a while treat for the price, but the taste is amazing! read more

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Super fast service and I loved the raspberry cheesecake and vanilla crumb cookie from this weeks line up!

The staff here has always been kind & courteous. We have ordered several catering orders with no issues! Desserts are always great

Cookies came out quick. Didn't have to wait long. Looked great! Would definitely order from this location again. read more

We loved our recent cookie order. We had s'mores, apple pie, choco chip, birthday cake, and my favorite corn bread cookie! We loved everything- our kids loved everything. Will absolutely be ordering again. read more

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It took me no time at all to become a regular here. I finally purchased enough to earn some Crumbl Cash and used it towards the purchase of a party box (12 cookies) for a party my family and I were going to. Staff has always been welcoming and friendly. I had asked if they could give me some individual cookie boxes for guests that want to take home a cookie from the party box. One of the staff members said that they had to charge for the boxes and I guess I became visibly upset. Every visit I voluntarily left a tip, including this one, and these are not cheap cookies either. I had also made enough purchases over time to accumulate Crumbl Cash too. They ended up providing me 2 individual cookie boxes at no charge but this left a bad taste in my mouth. Now knowing this, I am seriously reconsidering leaving tips in the future. Still a big fan nonetheless! read more

there was a fly in my strawberry cake the people seemed annoyed and it seemes very unhappy in there read more

Great customer service every time we have visited. Fast service, never have to wait very long

I wish I could give 5 stars but I can't bc of the lack and nonexistent gluten free options. It's just another cookie shop that only carters to people with zero food allergies. Like it's great for my family but for me not so much. This week the flavors were banana cream cookie,iced cookie,Oreo and the classic chocolate chip. My family really enjoys coming here they love the cookies and how great they are even heated up the next day. read more

So happy they were open til midnight on a Saturday:) We were craving sweets really late and got us some WARM, HUGE cookies. Melted milk chocolate chips goodness and ooey gooey caramel too. Crumbl never disappoints. We paid $14+ for 4 cookies but keep in mind they're not regular huge cookies, taste and quality is always on point. read more

Crumbl - Arrowhead - Bakeries Near Me - Peoria, Arizona

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Product was delicious. Service at Arrowhead was Awful. Curb side was late in fact 15mins later I went in

The cookies were very nice and sweet and good and the workers there were very nice and sweet even though it was my first time ever

Crumble cookies are always amazing and delicious! The staff is always welcoming and pleasant.

Amazing service! I just wish the flavors lasted more than a week. Excellent ambiance.

I was super excited to get this as my birthday cake (tres leches), though it was quite dry as you can see from my picture. Wish it was milky like the smaller one was that Crumbl originally made. read more

Crumbl - Arrowhead - Tres leches - Bakeries Near Me - Peoria, Arizona

Love when they have Snickerdoodles (my favorite) & they're still warm. Everyone's always nice when you go in!!

good cool place love cookies okay rlly don't know what else to sayyyyy lol just very good

Did an online order and it was ready super fast!!! Love this location!!! I only come here!!!

Delicious cookies, always fresh, friendly employees, clean facility, good location, smells delicious in the store

Everything was great! We are hardly ever disappointed with crumbl! All of my picky eaters loved all of the flavors offered this week.

I love Crumbl! They have unique flavors!! You will not be disappointed when you come here.

Very much yippe. Every cookie, very yummy. service is great as well. And it always smells wonderful in each store.

This location is unbelievably the worst crumbl cookie! I have never been treated so badly before! The cookies are never fresh and I've always been given the cold cookies even out of the warmer or whatever! I was waited in Larry when I came in and he was arguing about how what's cheaper than what I'm like just give me my damn cookies I want. I will never go back at alll in a million years! And if anyone is wondering how clean it is! There is always crumbs and dirt from people coming in and out! And the counters always have crumbs everywhere! They treat their customers so badly it! Plz do not ever go to this location don't waste your money! I would rather make cookies exactly like theirs at home read more

Crumbl - Arrowhead - Bakeries Near Me - Peoria, Arizona

Terrible customer service. Ordered 5 hours ahead the "Green Team" mystery cookie on Super Bowl. Totally expected it to be busy, but since they took the payment through the app, I figured they'd be able to fill my 4 cookie order. We go to pick up the cookies at our designated time, and are told to come back in two hours (7pm). A phone call or app notification would've been nice, given we ordered hours before, but - again - I gave them some grace because the Super Bowl. We call at 7pm to ask if the order was ready, as we didn't want to drive to the store, and were told "No, maybe at 8... or 9, or 10". Such an insane response. So I call back about 30 minutes later and just ask for a refund. The same girl gets my information and then asks what the refund was for, apparently forgetting it's because we ordered four cookies that they couldn't figure out how to make in the span of now 8 hours. So she says she issued the refund and I was good to go and end the call. About 15 minutes later, I get a call back saying that I only for the $6 I paid on my CC back, but they can't refund the $12 I had from a gift card, and she was so sorry. What?!? Can't you just ring up a new gift card then? I had her take down my information and was told someone should give me a call back on Monday to help with the refund and I haven't received a call. Definitely not returning to this location, these teenagers need some additional training, y'all. TLDR: I paid $12 for 4 cookies that I never received and still no refund. read more

I love crumbl cookies, but this location has gone down hill quickly. Its always a mess, the self check station are always out of order, and the digital tv menu's are turned Netflix. Also its already annoying to have to wait in line because the self check is broken, but its not ok to make people wait while you talk to your coworker about guy you think are hot. Also after all of that just to walk over and tell me to check myself out at the actual register, that's wild. Then after that my cookie was raw, I know crumbl is known for their soft cookies, but this cookie was raw in the middle, I had to through it out. So disappointed. The ambiance was dirty and loud. read more

I went in yesterday and placed an order for a churro cookie and the staff didn't say hello or anything. The space was decently clean and a staff member was helping a customer with gloves they just used for food to grab cash and change to return and proceeded to work with the same gloves as he was before. That is a sanitation issue and it's not safe especially working with large of food. I was absolutely appalled. Being someone in the culinary industry and having a serve safe sanitation management certification it grosses me out. read more

I have an unhealthy attachment to Crumbl and especially the pink sugar cookie love love love them! The last batch of pink sugar had almost half the normal amount of icing and sometimes on a much smaller area of the cookie. I've been getting them for a few years so it really stood out to me! Still tasty, tho. Everyone at this location has been really kind and service has been fast! read more

I thought I would try this cookie place out. It was the 1st day they opened and couldn't wait to-get inside. I walked in, there were a few people ahead of me. I looked at the board and it sad $4.50 for a single. WHAT? are you kidding me, In this economy, no cookie is worth that Walmart sells the best oatmeal raisin freshly baked $5.00 for 6. Seriously????? read more

Friendly service and GREAT cookies! Always soft and delicious, and crunchy around the edges!

it's was very good and the staff was nice had zero issues with no one at the restaurant

Crumbl always has amazing cookies! We come here every couple months or so and enjoy getting the box of 4 to share with family and friends. This review isn't for the cookies, it's for the customer service, or lack thereof. Lately, we've been helped by the same rude employee who seems like they genuinely don't enjoy working there. We stopped in since it was my spouse's birthday and Crumbl sent him a reminder to get a free cookie. We placed the order online and when I went inside to pick it up, I wasn't greeted or even welcomed just had the same rude employee say "mobile order" and threw the box down on the counter and immediately turned around. I was the only person in the store. read more

This place and people are so amazing! There is one closer to my house but I will always go only to this location. Super friendly and never an issue!' read more

Amazing cookies!! Awesome cookie favors, and the service is awesome no matter which store you go too

Waiting 40 minutes after a mobile pick up order for the time 6:50-7:20. Ordered was ready but was waiting on short cake. Didn't get offered a substitution or anything just had to sit there for and wait with no updates. The manager wasn't much help. And the cookies look like they were sloppy put together. read more

Always warm and Delicious!! Fast service. Respectful staff. Clean store. Easy to use app!

Customer service was not the best. The first two team members walked right past to talk to friends and another worker came from the back to help me. Note when you have friends show up and you walk past the paying customer to talk to your friends that is an issue. On top of giving away free cookies to your friends in front of paying customers not a great idea. If you are giving away individual to one and told the other friend she can have the 6 pack. Which I had just paid for. Not a very good look giving stuff away to friends. I walked in with them and they had not ordered and were offered whatever free cookies they wanted. Location was clean customer service was not great. Pretty sad as we go here often. read more

Purchased a cookie at the Arrowhead location today. It was raw in the middle. Returned to the store to see if they would exchange for a fully baked cookie and was refused a refund or exchange. Instead I was handed a business card of the store manager and was told I had to send an email!!! with a photo of the raw cookie and the store manager would then decide what to do for me. I left the store with no cookie and no refund. Stay away from this ridiculous establishment. Not only are they unable to provide a quality cookie they are utterly lacking in customer service and communication skills. TERRIBLE!!!! read more