Yummy smells, deliciously wicked cookies. Clean store, fun music while you wait for your cookies!! read more

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My daughter was telling me they now offer tres leche cake? We had to go try it out. This location is across from costco parking lot and has a ton of parking spots. Once inside we were greeted and ordered our treat at the self serve kiosk. Once they box up treat, they'll call your name. Ambiance is clean and simple. No option to dine in, just order and take it to go. This location does not have a table or chair outside to eat. read more

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The vibes in this location are that of a hospital. The employees try to be welcoming but they come off as strange. There was a lady waiting for her order before us and one of the employees was staring at her and she called them out on it. They also messed up our order and we didn't catch it until we left. The peanut butter chocolate cookie was supposed to be the new pumpkin tin one. Cookies themselves are good, just unsettling staff and not great service. read more

Crumbl - Coon Rapids - Crumble of the week 8/25 - Bakeries Near Me - Coon Rapids, Minnesota

I love crumbl and have came to this location often, i don't usually have an issue but the employees aren't the nicest. one in particular won't even smile and has an unwelcoming face every single time i come in and she's working. Which i get it i also work in fast food but when its every time.. read more

Don't go to this location for the customer service because they don't have any at all! The employees do not look happy to be there or happy to help the customer. As far as the cookies, they looked exactly like the picture. I do think crumble is overrated but that's my opinion. The cookies need to be cooked for a few extra minutes, the middle is too soft. read more

Great cookies I appreciate you guys and the work you put into the cookies. Thank you all!

I've left three voice messages regarding a refund for cookies we never got. Still no call back and no one answers the phone.

Not great customer service, not welcoming at all and nobody even gave us a smile when we came in. Cookies were fine but had little to no frosting on the frosted ones read more

So good, but very sweet. Love the constant rotation and variety. Great for spontaneous gifts.

Depends on who's working. Im not big one topping when I'm standing at a counter to place my own order. So I did a test, no tip got poor service and a messed up cookie. Should have taken a photo. But it was a mess. Next time tipped and they responded as such,and cookies looked great. Coincidence? I don't think so. But, we shouldn't be forced to tip for a good cookie. read more

Very disappointed. Sent a message to Coon Rapids to let them know how their pies were embarrassing for Thanksgiving, all crust and no filling. Not even a response back. I wasn't even looking for anything in return. Now I know, not to get their pies and now I know not to even go there anymore as they couldn't even reply with an apology! If they don't have good customer service skills, I can't imagine how they treat their staff! read more

I put in a curbside pick up order ( at 11am because I knew how fast certain flavors run out fast. i tipped $5 in advance because I knew how busy they can get at times. when I went to pick up my order at 5, they did not have 2 flavors that I ordered available and my order was not even ready. we had to wait 30 minutes so we ended up going to Costco while waiting. after 40 minutes, we called and they told us go inside to pick up the order. honestly, first time experiencing this at cookie crumbles and after asking a few people, they said the coon rapids location is very unorganized. won't order again from there. i would rather make the drive to the maple grove location and that's saying a lot. read more

Ummm i think they forgot what an oven was... the snickerdoodle was NOT cooked. try again maybe next week or maybe notsigh.

I like this location because the staff are so friendly and it always is very clean when I go there. The cookies are always great and I look forward to going every time! read more

These cookies are amazing.The family goes crazy when these are brought home. Service was quick & friendly. I just wish they had more variety. read more

Nice friendly, helpful staff. The variety of cookies is fantastic and most importantly for me is they aren't too sweet. I tried what was described as "better than sex" by a staff. The price structure is interesting. It temps you buy more rather than fewer cookies to save money. I bet they see more folks buying six cookies for a little more than what two cookies would cost. read more

Was told a 15 minute wait for an item. Since it was my daughter's birthday and she wanted Crumbl we were willing to wait. However, 45 minutes later the item was ready (20+ people waiting for it) and they didn't fill the orders as they came. So where we waited 45 minutes since we placed our order others waited far less and got theirs before us. My advice in these situations, because I understand they do happen, would be to communicate accurate wait time to customers and then fill orders as they were placed. This will result in far less upset customers and bad reviews. It will be a long time until we go back to this location. read more

Amazing cookies and the line up is different every week. Easy ordering and pick up. Cute little modern aesthetic.

Hairy cookies, when I walked in the employees where horse playing around. They had balled up paper kicking it around. I finally get my cookies and two of them had hair baked into the cookies. Gross.!!!! DON'T go to this location you have to drive to maple grove which is sad!! read more

Awesome! Cookies were fresh and the service was fantastic. I hope other Crumbl stores are the same :)

I love the variety of cookies available and the size. Yummy treat for the whole family.

Went in today to get the German Chocolate cake, and they are sold out! It's Wednesday morning, if you are going to have something get enough to last more than 2 days of business. Last time you had a special like than, I went in Monday afternoon and it was sold out. Do you only get enough to make two? Also, I walked I today and saw three employees not one of them could be bothered to end their conversation and greet me. I do not recommend the Coon Rapids location and do not know if I ever will go back to any of them. I would give you a zero based on today but I have to give a 1 to post a review. read more

Sometimes the cookies are perfect and delicious and other times they are just okay. Not sure how much of this is this specific store vs the cookie recipes themselves. IMO the best cookies are the Reese's, waffle and s'mores read more

Skimpy toppings. Dude didnt show us the box like they usually do. Pretty disappointed. Oreo didnt have oreo toppings like the pictures read more

Crumbl - Coon Rapids - Bakeries Near Me - Coon Rapids, Minnesota

Love Crumbl but bring back the pink sugar cookie! It was so delicious but you got rid of it and made my girls sad

this is a good once in awhile treat~ as a customer I get treated decently and most the cookies are a good treat! I'm waiting on keylime and lemon to come back!!! both are really good!! They do need a waaay better system for door dashers!! read more

Had a great experience there! The flavors this week were top notch, didn't have to wait for a while, and overall, great spot for a quick treat:) read more

They take real care of their customers and their product. I would recommend it to anyone humgry

Overall pretty good and tends to be fairly efficient, customer service is usually great however some of the cookies just never seem to be up to par read more

What a horrible place! He never acknowledge a person. Then, when you try to let them know you're there, they put their hands up and say it'll be ready when it's ready! Rude, obnoxious, and terrible service! And the girl in the glasses and works in the afternoon, she's the absolute worst! She doesn't even comply with the law by not giving out the name of the corporate manager and their phone number and also not giving me their name! This is actually against the law! Then this woke, rude woman is in there that day too. Just horrible service. Fire the whole crew and start over after read more

I have ordered two Birthday gift boxes. Both times they omitted the note. I paid for that note and wrap and it was not there. The most recent order I did for delivery and the note told the main door what "Room" to deliver to. So I checked in 3 hours after the delivery time and the "Room" did not get it because again the note was left out AGAIN. I'm done with them. read more

cookies are creative and fun how flavors change each week but taste is just ok not the best

This place sucks! They have no concept if what customer service is. Employees are rude and obnoxious at best. They don't even acknowledge you when you come in, and even if you call out to them to try to get their attention, they literally put their hands up and say, "it will be ready when it's ready," without even asking you any questions about what you're looking for!!! They also don't know the law. It is a legal obligation for them to give you the corporate office number and distracr manager's name if you ask. This one young girl there, she us a bit oveeweight and wears glasses, and works in the afternoon, is extremely rude! She needs to be enrolled in a remedial course in customer relations!! I don't know how good they are bwcause I have only been there picking things up for others, and frim the way they treat you, I would NEVER buy anything from them! read more

Stopped in at 7 pm on Saturday 8/6 (they are open until midnight) and Crumbl ....the COOKIE store.... was out of cookies!! one of the workers said something about being shorthanded....but I counted 6 people working. One gal was weighing the dough (one cookie at a time) and picking LITTLE bitty scraps off the pile to get the right weight....in the meantime they are turning away people...seems like they have a management issue.....what a disappointment. read more

Although the cookies were good, the service was not. I ordered my cookies 2 days beforehand and they did not have them ready for almost an hour after I was scheduled to pick them up. I worked in customer service for 3 years, so I understand, but the store was very unapologetic. read more

I am a DoorDash delivery driver. Crumbl cookies have the wrong address and suite number. Listed with DoorDash so I came to the wrong address. I called the store and asked for the correct address. the woman who answered the phone said she didn't know the address, so I asked her to ask somebody if she could get the address for me and she hung up on me. I looked up the address and found it drove to the store. It wasn't too far away just a block or so when I came in, I asked to speak to a manager because that employee was so rude and the manager told me that I was rude to ask her the address and was he was rude to me as well. Yes, I was frustrated when I came to the store because they weren't being helpful and giving me the address to find the store but I was never rude until the manager dealt with me the way he did. I asked for a receipt because there was a note on the order to get the receipt and they couldn't get me a receipt. The employee and the manager were so absolutely rude, but I will never ever do business with this location, I would expect that they would treat people with courtesy and respect if somebody calls and ask for the address, just give them the address not that hard read more

Today, I placed an order online (via the mobile app) 6 hours before going to pick my cookies up. I clicked the "I'm here" button and was placed 7th in line. No problem. They are busy. I waited until "Your cookies are being prepared" popped up to get out of my car. While I was waiting outside, I noticed on the menu board that 2 types of cookies that I ordered that made up 2/3 of my order were sold out. Which was fine, I though, they would have pulled mine aside a while ago. I go inside after they call my name. They say they are sold out of the 2 types of cookies and if I would like to switch them for others. I said, no as those 2 types compromised over half my order. They asked if I would like a refund (which would take 4-5 DAYS to arrive back in my account) and I said no, I want my cookies. They say it will take about 2 hours for the cookies to be ready. I said fine, can you text or call me when they are done? They say no, talk to their coworker briefly then tell me I can look on the app to see when the cookies are back in stock. So, not only did Crumbl Cookies not put aside my order for me when I ordered it, they want me to do the legwork to see when it is ready. Crumbl Cookies disappointed me severely and didn't offer any help or way to make it up. read more

Was there with my girlfriend just recently. Not looking to cause an issue but the energy in there seemed very annoyed with us. We wanted to wait for the kiosk because sometimes we get anxious about talking to a person directly and they seemed annoyed at that. Not to mention it is 9pm and very slow so we weren't holding people up. We finished ordering through the kiosk and were on the receipt section which we were confused about but that is okay. So we ended up taking a second at the kiosk and before we were even done with the kiosk the cookies were ready and they shouted my name so I went over and they were all giving me looks. Not sure what I did wrong, I obviously don't want to make it harder for them but feeling invited and welcome in a place of service is important to us. Overall I think this is a good business but maybe isn't a bad idea to look over the service/positive energy side of things. Thank you! read more