I love it, they are fast and know how to handle when there's a crowd. They know what to say when people walk in.

I really wanted to like Crumbl, it's a giant cookie! What's not to like? The server who helped me was less than enthusiastic. I was ordering a dozen and when I asked for a recap of my order, she seemed put out, maybe annoyed that I hadn't arrived with an order written out. (It was a spur of the moment stop). She did a nice job of icing and prepping the cookies once prepared. The cookies were okay, but just okay. Not the best I've had and it seems like "BIG" is their thing. I brought them to a party and folks sampled them and all seemed pretty happy. They are pretty pricey for okay cookies. Next time I would definitely get the smaller ones, AND figure out my order ahead of time. read more

I bought a large quantity of cookies as presents for co-workers. Quality was top-notch and service was quick. Store is amazingly clean and inviting. The smells are inviting. Staff was friendly and helpful. read more

The cookies were amazing ! Big enough to share with friends and family . And always a big selection.

Cookies were delicious! However not a single employee talked to us the entire time. You walk in and place your order at a screen and then they just hand the order to you. We had never been to a Crumbl cookie and just thought this was super strange and impersonal when you're paying $15 for four cookies. Like I mentioned though, the cookies themselves were delicious! read more

Crumbl - Franklin - Bakeries Near Me - Franklin, Tennessee

What the he|| Crumbl? Ordered a 6 pack today, 2 chocolate/pb, 1 Dulce deleche, one chocolate and 2 ICED OATMEAL Those were NOT oatmeal, they were a SUGAR COOKIE WITH SOME POWDERED SUGAR ON TOP! We used to be regulars, then some weeks - meh (or they were out of what we wanted), now this? read more

Best cookies ever! Love their new menu with the 6 OG cookies. Customer service is usually pretty great as well!

Crumbl - this is my 2nd visit ever and first at this location. We we were very pleased with the quality and flavor, nothing quite like it - currently in a sugar coma. It's a special week with the Kardashian (cringe) cookies, and man they were slammed. We ordered and split two - the Cookie Dough and Cookies + Cream Skillet. The Skillet was apparently the most popular bc they were all out and baking more, letting us all know it would be a 10 minute wait or giving us the option to order another instead (which we appreciated the option), decided to wait on it. They gave it to us straight out the oven but did not add the cream scoops on top, we noticed in the car when about to leave and went back in to request it. They said they were worried it would melt since it was so hot, which we understood and they then offered it on the side. We also had to ask for the chocolate drizzle. I would have been fine to wait for it to be made properly, it was awkward going back in and asking then asking again for the drizzle, but we are so glad we did bc it really made the cookie! While I loved them both, the cookie & cream is an absolutely MUST try, I hope they keep it or offer it again! I felt the cookie dough was too sweet (yes, I think too much sugar can ruin a sweet thing)! read more

See all

Yes! Hot cookies and super delicious!! Helpful service and employees!! The ambiance is nice, not super over powering lights when you walk in. read more

I walked in and bought two cookies and asked for a refill glass of water and was denied. The nice attendant said they only sell water and wound not fill my mug...crumbl, thats lame! read more

Really good cookies when you're in the mood for an indulgent treat. The cookies are relatively large, always quite sweet, and with some creative flavor options. The smaller cookies that are on display are only for catering when you order large quantities. The regular cookies are definitely large enough to share with someone else--but I always eat the whole thing myself! Admittedly the cookies are a little pricey. But they're also decadent and delicious. I have found that at times they can be a little dry, but that's probably mostly about timing. The Waffle cookie I had today was really good, though quite dry out toward the edges. I was a little surprised that the "maple syrup" they provided with this clever cookie was really "table syrup" that consisted of corn syrup and high fructose corn syrup along with coloring and artificial flavoring. But I can't really complain that the syrup was basically garbage ingredients when I'm indulging on a couple big, sweet cookies! The Iced Oatmeal cookie was also a bit dry, especially at the edges. The flavor was good overall without overpowering sweetness. It didn't really strike me as having much in the way of actual oats or oatmeal flavor, but it was a good sweet treat all the same. The staff is generally friendly, though often it feels like for most of them it is their first day on the job and they're a little confused. But you'll likely forget about that the moment you get your cookies and have your first sweet bite. read more

See all

Great service & great cookie! Got the raspberry cheesecake & it tasted just like that. Had to order through the app in order to use your points & unable to directly at the store, but great, quick & friendly service! Definitely be back to this location. read more

Crumbl - Franklin - Raspberry cheesecake - Bakeries Near Me - Franklin, Tennessee

Look if you LoVE enormous, chewy cookies then Crumbl is your spot. We love the ever rotating cookie flavors and it's always consistent...big, chewy and a little crunchy on the edges. You can buy one and split it in 4 and feel great about it OR buy 6 and keep them throughly the week lol. Great spot read more

Crumbl has to be a near perfect name for a cookie company. I think that's about as good as it's going to get for them. I've ordered at other locations. I recently ordered a 6-pack at the Franklin location. Perhaps the best thing was that Paul Hollywood and Pru weren't there when I got them home. Underbaked. Soggy bottom. Someone should have left the tent. I replaced them with Costco cookies in a plastic container and was happier with the results. read more

Staff was friendly, but not overly helpful for newbies. I guess they assume everyone has been there before. The cookies were good and large. You can easily share. The place was clean and moving along quickly. The sugar overload was a bit much, but that's kind of what people assume going in before they go to Crumbl. Be sure to check the cookies of the week before going because they change them. I didn't love the choices for that week, but that's probably how they keep you coming back! read more

Always friendly service. The store is clean and the best Crumbl store I've been to as far as efficiency and consistency.

Kids love the cookies and they make great for a nice reward. Looking forward to the cookies this Christmas season

Fast and friendly Clean area Great parking. Didn't even need to talk as everything h is on kiosk read more

HELLO SUGAR *** This is one of my fave spots around town and they never disappoint! I love how the flavors change weekly and have great hours!!! It's also so super convenient to order on their app and swing by to pick up/carry out! I feel like they all have a Crumbl flavor that you can taste no matter what flavor you get, it's probably the flour or some secret ingredient! Lol - if you haven't been you have to check them out!!! read more

Crumbl - Franklin - Carmel cheesecake is delicious!!!!! - Bakeries Near Me - Franklin, Tennessee

See all

Always good exceptional customer service and their product is it highest quality very potent and they are always consistent anytime you go there read more

Love me some Crumbl cookies and my local Franklin location is awesome! The staff team is always friendly, it's easy to order, and the store is in a convenient location that's easy to get in and out of! read more

I am obsessed with Crumbl cookie! The staff at this location are all so sweet and the cookies are to die for. I love the concept of different line up's every week, keeps me coming back for something new and exciting! read more

Fun. Quick. Delicious. Great store and friendly staff. Bright and clean. Don't miss this awesome store visit

Have never had anything other than a wonderful experience at this store. Employees are currently doing a good job and the cookies/deserts are FABULOUS! read more

I visited this place in the morning craving for sweets ..we where out searching for bakeries nearby my hotel..it was early so not much to wait.. place was very clean and friendly.. how about the donuts .. well I couldn't taste it my grandkids it them all! read more

See all

Service is always great here. Store is clean and Everyone is friendly - recommend this location.

I love their cornbread and pumpkin cake cookies! I first heard of them back in March and easily went back every week consistently. It's fun that they have rotating menus but some of them should become staples (cornbread, hint hint!) read more

Crumbl - Franklin - Pumpkin cake cookie - Bakeries Near Me - Franklin, Tennessee

Great place,Great workers definitely reccommend their hard working place! Rhe cookies were warm!

I love how often they change the menu! The app is innovative & fun - but we all go b/c the cookies are so good!

We ordered at party pack of 12 cookies for $34 and they charged us for two six packs at $40. We didn't realize it until we returned home. When we called them up to get a credit for the difference they essentially told us to pound sand. Miserable customer service. Our future luxury deserts will be other than Crumble. Buntini anyone? read more

Crumbl - Franklin - Bakeries Near Me - Franklin, Tennessee

Always friendly and quick!! Cookies were perfect and so was the service! We ordered online and the order was ready and in its way to the car as soon as we pulled up. Even during busy hours this store is always efficient and friendly! read more

I LOVE crumbl. They are always so nice and efficient considering how busy they are. Will go again!

Crumbl always has the yummiest cookies! My favorite place to buy cookies by far because of the flavors.

Crumbl Cookies is truly unique and delicious! If you haven't been, you must go! I had my first Crumbl Cookie when they opened the Franklin store, and I've been hooked ever since. They release new cookie flavors each week, so I recommend following on social media to keep your eye on which ones you want to try. read more

Crumbl - Franklin - Bakeries Near Me - Franklin, Tennessee

They always get your orders faster than the app says. Very nice people work here! My favorite cookie is the semi sweet chocolate chip.

DON'T GO! I didn't read the reviews first and paid the price. My office is near this location and I frequently get lunches and other food items for our team in this area. One morning at work I thought it would be a good idea to have something nice brought in for the team. I physically went to the shop while I was out and asked if they would be able to do 10 Dozen cookies. I would need them in about four hours. A girl with short hair told me normally they would need more advanced notice but yes they could do that for me today. If they would've told me they could not do it it would've been fine. After all I was just walking in and asking the question not expecting much. I could've just driven across the street to a store and gotten something but money wasn't an object so I wanted to get the team a nice afternoon pick me up. I thanked the girl and I asked her if I could go ahead and order. She told me that I couldn't order with her in the store and I need to place the order on the app. It seemed inconvenient since I was standing there but that was fine. While standing there I download the app. I told her I was going to stay there to do it so I made sure I did it right. It took some time to do all this but again I thought the team would like it so it was worth it. As I'm adding my order to the app it stopped me. I call the girl over and tell her it wasn't letting me complete my order. That's when she told me there was a limit to how many dozen you can order online and I would have to do three separate orders. She showed me how to do this. This obviously was not going to be the most convenient thing given I had to do an expense report but again I thought the inconvenience was worth it. After I had placed three separate orders like she showed me I went back to the office and I sent out an email telling the team how much we appreciated them and we were having crumble cookies brought in. When I went to pick them up everyone still look just as frantic as they had when was there before. A few minutes later the same short haired girl came and told me that they could only give me eight dozen cookies, not my full order. I told her I had to have them because I was having an event. She told me she couldn't help it, they were short staffed and running out of cookies. She then told me I should not have been able to even order that many on the app. I was SHOCKED. I reminded her that it was her who showed me how to circumvent the system to order more than it allowed otherwise I would've never even known that. And it was also her that told me they would absolutely be able to complete that order. She just looked at me and shrugged and said "like I said we're short staffed and I don't have these cookies". These were cookies I had already paid for, left gratuity on, everything. I told her I had already paid for them on my corporate AMEX. She said she would just refund my card. Refunds on our corporate AMEX cards are a huge hassle for the finance team and require special documentation. I told her I would have to have a receipt for that transaction to which she acted agitated because she was busy. I walked out slightly panicked wondering how I was going to tell some people they weren't getting anything when I remembered that Nothing Bundt Cake was in the same complex. I rushed over there because of course now I was running behind and as soon as I walked in everyone was immediately polite and friendly. The gentleman at the counter seem to be in charge of the shop and I told him what I had just experienced at Crumbl and asked if there was anyway he could get me Bundt cakes to offset the missing crumble cookies. They were so incredibly nice. He was very polite and just shook his head in dismay and said I was not the first person to talk to him with issues and that yes they can absolutely help me. Not only did they give me enough Bundt cakes for my event they gave me coupons for my entire staff to come and get a buntlet and he gave me a catering package with information about how they could do any event or special occasion needed. I was blown away at the difference in these two places just right across the street from each other. When I had the event I was happy at how many people preferred Nothing Bundt cakes because they said the Crumbl cookies were so sweet that they would hurt their teeth. I wish I had that hindsight I would've just gone to nothing Bundt cake. That will now be our event vendor of choice and I will never step back into a crumble cookie personally or professionally ever again. Read the other reviews on this location as well, I did not until after this experience and it turns out I am not alone. read more

The frozen cookie bites were absolutely delicious!! Service was quick and the store was very clean. read more

The food is amazing as always & the workers were really nice & friendly. I asked for a chocolate chip cookie without sea salt but they didn't have any to provide. I was as told to call ahead next time for that request which I understood & was okay with. Thank you for providing a solution to the request. read more

Great staff! love the cookies! always get orders from here for the office or my boyfriend

Customer service is everything. We ordered four cookies last night right before they closed. When we got home and took a bite in the first cookie, it was hard and obviously not fresh. Same problem with two more cookies. One of them was great and what we are used to getting. No worries though. Stuff happens right? I just planned to call the store today and let them know. read more