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    Crumbl - Franklin

    3.9 (144 reviews)
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    Updated a few days ago

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    Karina G.

    Cookies were delicious! However not a single employee talked to us the entire time. You walk in and place your order at a screen and then they just hand the order to you. We had never been to a Crumbl cookie and just thought this was super strange and impersonal when you're paying $15 for four cookies. Like I mentioned though, the cookies themselves were delicious!

    Elizabeth B.

    Crumbl - this is my 2nd visit ever and first at this location. We we were very pleased with the quality and flavor, nothing quite like it - currently in a sugar coma. It's a special week with the Kardashian (cringe) cookies, and man they were slammed. We ordered and split two - the Cookie Dough and Cookies + Cream Skillet. The Skillet was apparently the most popular bc they were all out and baking more, letting us all know it would be a 10 minute wait or giving us the option to order another instead (which we appreciated the option), decided to wait on it. They gave it to us straight out the oven but did not add the cream scoops on top, we noticed in the car when about to leave and went back in to request it. They said they were worried it would melt since it was so hot, which we understood and they then offered it on the side. We also had to ask for the chocolate drizzle. I would have been fine to wait for it to be made properly, it was awkward going back in and asking then asking again for the drizzle, but we are so glad we did bc it really made the cookie! While I loved them both, the cookie & cream is an absolutely MUST try, I hope they keep it or offer it again! I felt the cookie dough was too sweet (yes, I think too much sugar can ruin a sweet thing)!

    Waffle cookie (with buttercream frosting and syrup)
    Tim G.

    Really good cookies when you're in the mood for an indulgent treat. The cookies are relatively large, always quite sweet, and with some creative flavor options. The smaller cookies that are on display are only for catering when you order large quantities. The regular cookies are definitely large enough to share with someone else--but I always eat the whole thing myself! Admittedly the cookies are a little pricey. But they're also decadent and delicious. I have found that at times they can be a little dry, but that's probably mostly about timing. The Waffle cookie I had today was really good, though quite dry out toward the edges. I was a little surprised that the "maple syrup" they provided with this clever cookie was really "table syrup" that consisted of corn syrup and high fructose corn syrup along with coloring and artificial flavoring. But I can't really complain that the syrup was basically garbage ingredients when I'm indulging on a couple big, sweet cookies! The Iced Oatmeal cookie was also a bit dry, especially at the edges. The flavor was good overall without overpowering sweetness. It didn't really strike me as having much in the way of actual oats or oatmeal flavor, but it was a good sweet treat all the same. The staff is generally friendly, though often it feels like for most of them it is their first day on the job and they're a little confused. But you'll likely forget about that the moment you get your cookies and have your first sweet bite.

    Raspberry cheesecake
    Andi M.

    Great service & great cookie! Got the raspberry cheesecake & it tasted just like that. Had to order through the app in order to use your points & unable to directly at the store, but great, quick & friendly service! Definitely be back to this location.

    Carmel cheesecake is delicious!!!!!

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    2 years ago

    Best cookies ever!!! So beautiful and delicious & moist!! Never had a bad one- even when I e tried flavors u wouldn't typically go for!

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    Alex S.

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    2 years ago

    Great cookies and they are very easy to split which is super convenient. The sugar cookies are my favorite.

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    Alex S.

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    2 years ago

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    6 years ago

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    2 years ago

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    Alex S.

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    6 years ago

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    Mai P.

    Thank you Erin!

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    6 years ago

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    2 years ago

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    Alex S.

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    4 years ago

    Helpful 5
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    2 years ago

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    4 years ago

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    Crumbl C.

    Helpful 5
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    2 years ago

    Decent service. Cookies were good! Will be back for sure. The cake flavors they've had recently are intriguing!

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    2 years ago

    Cookie are fantastic! And always a variety. I would highly recommend anyone with a sweet tooth to give Crumbl a shot.

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    Alex S.

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    2 years ago

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    5 years ago

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    Crumbl C.

    Helpful 2
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    5 years ago

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    2 years ago

    Love this crumbl! Service is great! The cookies are always a hit! Always nice and clean!

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    2 years ago

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    Alex S.

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    3 years ago

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    Alex S.

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    2 years ago

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    Alex S.

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    2 years ago

    Yumminess overload! Warm cookies and the variety of flavors can't be beat! The new minis are the icing on the cake!

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    2 years ago

    Cookies are good, love the variety of flavors.............................................................

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    4 years ago

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    Crumbl C.

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    2 years ago

    Great service! I love being able to place pickup orders! Crumbl Cookies are always a hit!

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    Alex S.

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    4 years ago

    Helpful 2
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    3 years ago

    Great cookies, superb customer service! Also, a very easy interface ordering through the app.

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    Alex S.

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    2 years ago

    Staff is friendly and helpful. This past weeks cookies were amazing. Store is always clean.

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    2 years ago

    We look forward to the cookies each week! Delicious! Favorite dessert ever! Love using the app too!

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    2 years ago

    Always yummy cookies and unbelievable service. They always have my order ready when I have big orders.

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    Alex S.

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    2 years ago

    Fast friendly service with delicious cookies. The monster cookie is a family favorite.

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    2 years ago

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    Alex S.

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    2 years ago

    As expected from Crumbl- the Cool Spings location had kind employees and yummy cookies!!

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    Alex S.

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    2 years ago

    Love crumbl but wish they had better flavors and didn't love the rotating menu weekly

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    Alex S.

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    2 years ago

    These make great thank you gifts / surprises for anyone . It's my go to because of the easy pick up as well .

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    Alex S.

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    2 years ago

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    Alex S.

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    5 years ago

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    Crumbl C.

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    2 years ago

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    Alex S.

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    2 years ago

    These cookies make the best gift or treat for a special occasion or for any day! Be careful, though, you might get addicted.

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    Alex S.

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    2 years ago

    These are the best cookies and the app makes it super easy to order and pick up! Great for a last minute gift!

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    Alex S.

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    2 years ago

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    Page 2 of 4

    Ask the Community - Crumbl - Franklin

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    Franklin Bakehouse

    Franklin Bakehouse

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    Great vibe, super service, and awesome baked goods and coffee. What more could you want.read more

    Today was my second visit to Franklin Bakehouse, and it instantly reminded me why I loved it so…read moremuch the first time, years ago, when I came for brunch with a friend. The staff were patient and helpful as I asked questions and considered all my options. I had forgotten that they brew Nashville's own 8&R spresso!! Their 16oz drinks come with four shots - coffee lovers like me will appreciate the strength! Most of their syrups are Monin, I think maybe I saw 1 housemade. What really sets this place apart is the charming farmer's market-style vibe. Besides food, coffee and fresh-baked pastries, they offer their own delicious sourdough and focaccia loaves to go, and a very thoughtful selection of local items - like organic Amish eggs ($6/dozen - unreal price right now and I saw they reuse the cartons/place to return them - heartwarming), bone broths, small-batch sauces, and so much more. I loved spotting a whole shelf of Republic of Tea bags, sold individually so you can sample new flavors before committing to a full tin. You can tell everything is chosen with care both in quality and with a community focus. Franklin Bakehouse is one of those places that just makes you feel good the moment you walk in. It def helped to see and pet some pups too (I assume they are welcome as there were some inside when I arrived).

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    Sweet Dreams Bakery And Bubble Tea

    Sweet Dreams Bakery And Bubble Tea

    4.4
    (121 reviews)
    0.1 mi
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    Amazing food and great selection of boba. Would come back again. Even the soup was amazing. Came…read morefor the Japanese sponge cake and can't complain.

    Wilson truly is a local gem, and the same could be said about his restaurant Sweet Dreams…read more Food: He offers a variety of items that one wouldn't typically find together, and he does them all incredibly well. Using Taiwanese quality import ingredients, he makes everything from scratch. From delightful but expected savory dishes like noodles, ribs beef and his famous wonton. Get 'em while you can!!! --to his staple traditional boba drinks; then the unexpected items like the surprisingly authentic Portuguese Egg Custard, which is a tart, flaky pastry wirh warm Custard and not too sweet (something my Brazilian wife absolutely appreciated for its authenticity). Don't forget the comfy japanese light cheese cake and delicious pie! Then running the astronomically good deal of a discounted cake cookie when purchased with a delicious boba drink that blows Crumbl right out of the water (and Crumbl is actually next door! Sorry Crumbl). Warm and soft on the inside, and a nice crunch on the outside. He went great lengths to ensure they weren't *too sweet!* Service: Wilson is always there, and he and his employees are always super friendly and attentive. Ambiance: The restaurant itself is a little hole in the wall, and oh boy, does the revenue that is not spent on a bigger place go right back into the products. If you see the PF Changs next door, pull into the lot and make sure to say hi to Wilson! Have a lovely lunch, a delicious smoothie or boba, and grab yourself a fantastic quality little treat...for the road ;) Enjoy!

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    Sweet Dreams Bakery And Bubble Tea
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    Iveycake

    Iveycake

    4.2
    (107 reviews)
    6.5 mi
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    Food Soooo many choices that it was difficult to pick one…read more I like that they had regular sized cupcakes along with mini ones. Tried the peanut butter chocolate in a mini size and it was the perfect late afternoon snack. Service Employee let us take our time to look over the many different cupcakes options. She was a joy to speak to, also. Ambiance Place appeared closed when we walked in but the employee ensured us they were open lol. I advise you to get there early because it was slim pickings in the aftermath. Would I go back? Absolutely!

    As a long-time Brentwood resident, I've wanted to try IveyCake ever since they relocated from…read moreFranklin in 2017! As luck would have it, we celebrated my mother-in-law's 80th birthday with a towering custom cake from IveyCake. And let me tell you. Owner Ivey Childers makes a mean cake! They are literally works of art made by a creative decorator who demands perfection and uses the finest ingredients. The cake is very dense, what our family considers to be the ultimate texture for a cake. The frosting is super thick and very sweet. You can't eat too much at one time, which is probably a good thing. We had hoped for some sort of confirmation email to let us know the cake was finished. So we showed up on faith alone hoping the cake was ready for our celebration, and there it was! Whew! And not only will IveyCake create your beautiful custom cake, but they even sell cupcakes and small cakes on a daily basis in their adorable little shop. Go check them out!

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    Home Style Bakery

    Home Style Bakery

    4.3
    (106 reviews)
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    I found this bakery by accident when I was in the area trying out a new perfume store. I'm so glad…read moreI did! This bakery would be considered, "an old school", homestyle bakery. I was pleasantly surprised to see that they had thumbprint cookies. I'm a huge fan of thumbprint cookies. There's something so nostalgic about them from when I was a child. What makes their thumbprint cookies the best is that they make them with caramel! Most bakeries don't sell thumbprint cookies and that ones that do, I've never seen them with caramel. These are little amazing nuggets of goodness! If their shortbread was a little more tender, it would probably be the #1 bakery item, I've ever had. The magic is in the caramel! It's so soft, gooey and perfectly sweet. It's the perfect pairing with the lightly sweetened shortbread. Since I had the cookies, I haven't stopped thinking about them. Came back into town for the day with my kids and I made sure this was our first stop! I will give you a heads up that the parking is a little funky, but nothing major. I'll be back soon!

    I called the bakery to see what flavors they had in the case, and they offered to decorate one…read morespecifically for me, THAT day! Talk about great service! It was ready upon arrival and everyone loved it. This is such a cute little space, and the cakes are always on point. Thanks again, Home Style!

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    Appearance of the cake
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    Caramel thumbprint cookies!

    Crumbl - Franklin - bakeries - Updated July 2026

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