Went to try and pick up some cookies for their "Free Thins Day" promotion twice (once at 3pm and once at 7pm), both times came home empty handed. Our three kids were realling looking forward to it and we even promoted this amongst our friends. The first time they said they're "behind on baking cookies" and didn't have any to hand out, the second time they said "they ran out of cookies." This store is absolutely terrible. Don't participate in the franchise promotion if you're going to be cheap and sluggish about it. It only invite bad review (like this one and possibly more subsquent ones). There's plenty of other places to spend our money on desserts in Gig Harbor, this store won't be one of them. read more

I got the two S'mores cookie thins today and I was very disappointed. There was no marshmallow on my cookie, it was very salty, and it wasn't warm. The service was very good, I will say that. This location was very clean and the ambiance was nice! read more

Crumbl - Gig Harbor - S'mores cookie thin - Bakeries Near Me - Gig Harbor, Washington

Came in for the 6 for 4 deal around 8:30pm. There was a gentlemen mopping, but no one else in sight. I went over to the self kiosk, but it looked like you had to sign in. My wife is the one who normally gets Crumbl, so I don't have my own account. I then walked up and stood awkwardly in front of the front kiosk, and the gentleman mopping looked up and welcomed me to Crumbl. He then went back about his mopping. In the past, they've had employees to take your order, and I can just enter her number, but apparently, that's no longer the case. Self kiosk or no cookie for you. I looked around for about a minute to see if there was maybe someone else in the back who would come out to help, or if the gentleman mopping would summon someone, but nothing. I finally called my wife and asked her what to do. She walked me through the kiosk process, shared her text code, and I was able to complete the order. I mean, the kiosk wasn't that bad, but I literally would not have been able to do this without my wife's code. The two stars is because the cookies looked good, and it was a deal. But honestly, getting sick and tired of the no-effort customer service from certain people and businesses. And then they have the audacity ask for a tip on the kiosk. read more

Yummy cookies! Good variety. Good customer service. Convenient location. Easy to order.

The store manager is always such a delight when I visit to pick up orders to deliver thru doordash.

Good service today. Super fast and farewell greetings berry cobbler was great. Ambiance small and clean read more

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Best desserts, and great service. It's always bright and happy at Crumbl! Love it here! They are consistent with their service and quality. Any location I've been to is the same, and they make the best desserts out there. I love seeing the new flavors they put out each week! read more

A bit of background here - the Pink Cookie is the only Crumbl cookie that actually gets me into the store; I don't like cookies a whole lot and can't justify $5 on a snack I don't really like. About 6 weeks ago, I got the Pink Cookie at this (Gig Harbor) location. It tasted like pie crust. I contacted corporate who told me to email the manager. I emailed the manager and politely asked if something was maybe missing. No response. I decided today to do a side-by-side comparison of a similar cookie (Vanilla Bean), the second cookie being from the Silverdale store. Sure enough, the one from Gig Harbor is salty and tastes like pie crust. The difference I shows up in the photo as I thought it would. I'm guessing it has less egg in it, but I could be wrong. Is it petty? Maybe. But Crumbl corporate makes contacting them difficult, and the manager didn't bother to respond to my email, so here you go. Side-by-side comparison; the Gig Harbor location cookie is on the right. It tastes dry and salty. If I'm going to pay $5 for a cookie, it should at least be edible and not (apparently) be prepared differently than another Crumbl store's identical cookie. read more

Crumbl - Gig Harbor - Vanilla Bean cookie; left side is from Silverdale location, right side is from Gig Harbor. Gig Harbor cookie is dry and salty. - Bakeries Near Me - Gig Harbor, Washington

Stopped in to grab a couple cookies, but there was no one at the counter. An employee was rolling dough but did not acknowledge me. I thought it was a case of her having to man the store while making the product, so I waited and waited, and finally gave up. I saw the kiosk but I didn't have an account, so I was unable to place an order and was uncertain who would actually hand me the cookies. I left cookie less. Normally I wouldn't bother to write a review, but this situation was surreal. read more

The cookies are an adventure and fun. Everyone is always so friendly and helpful. Store is always consistently clean and tidy

The staff doesn't greet or help unless you ask for assistance. I ordered the wrong SZ and often have questions... just not very friendly.

This store is the best Crumbl around. They are dependable and helpful. Their cookies and especially their cheesecakes are so delicious!

These cookies could potentially be the greatest cookies on our planet and perhaps in the entire quadrant of the galaxy! When the aliens come from some faraway Galaxy, it will be because they've heard of these spectacular baked masterpieces! I wonder if they've ever tried a dulce de leche cookie? read more

Crumbl - Gig Harbor - Cookies - Bakeries Near Me - Gig Harbor, Washington

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Great service!! Wonderful cookies and we love how fast they are! The store is clean! We love crumbl!

Crumbl is such a fun treat! Fresh and fun menu every week. The employees are always helpful!

Hair in cookie... :( they did give us a new one but was put off. I think the flavors have gone down in taste.

Amazing cookies as always very happy the key lime pie dessert was better than anything that I have tasted.....

Every time I have visited, its clean and fast service from the moment of ordering....the cookies soo delicious.

Very disappointed in my first time in a Crumble store. Have had cookies from there and they are yummy. Went in to buy cookies for a Birthday gift. Felt as though I was bothering the two people working there. Asked if store in Issaquah and was given no info. Ended up buying a gift card and felt like it was a big inconvenience to get a receipt of which had to be emailed to me. Did not have envelope for gift card, got a box and felt like that was a big deal. I will not give them my business again. read more

My husband and I were so excited when we heard there was a local Crumbl store, as we'd had many friends tell us of their cookie splendor. I am happy to say the cookies lived-up to ALL the hype. They were beautiful, delicious, and SERVED WARM! Not to mention, the store was bright and welcoming, and the staff we interacted with were delightful. We can't wait to go back and try other offerings, as the 4 we tried were absolute cookie perfection. Pro Tip: Try a classic, but also... Make sure to grab some of the more creative cookie options, as they will surprise and delight you! read more

Tried the old fashioned donut today and I must say it was pretty yummy for the most part that I was able to consume. Wish it was cooked a little longer considering the fact that it was a bit underbaked. Overall it was pretty good! No long lines per usual and the wait was pretty short. Definitely recommend trying their weekly flavors! read more

Crumbl - Gig Harbor - Old fashioned donut a little underbaked - Bakeries Near Me - Gig Harbor, Washington

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A cousins night out included a journey to Crumbl cookies! These were definitely worth the trip! So delicious and some were kept cold after an hour of hanging out. We all wanted to go back for some more the next day. I love the pink packaging! read more

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Amazing cookies and good speed of service. Nice location and easy to pick up cookies.

Great service and awesome cookies!! It is clean and staff is friendly and helpful. Love the different choices weekly.

Enjoyed ordering online ! I have the app which made life so easy. I got to see what flavors they had , created a box and had a pick up time . My husband picked them up and he never experienced crumbl ! Well let me tell you he was hooked ! Cookies are immaculate, large tastey , full of flavor , soft center and crunchy exterior . These lasted 1 week refrigerated and were amazing with every bite ! Thank you for the wonderful service , clean environment and amazing quality of these amazing cookies ! read more

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Our first time here. We drive by all the time, and the see the long lines. Today was the day, no line used the kiosk to look up all the cookies available that day. We also placed our order and made payment at the kiosk. Process is seamless. Cookies taste very good, especially warmed. These cookies are so big! One cookie is easily shareable between 2 people. Customer service is great, the staff is very pleasant. Will visit again. read more

Crumbl - Gig Harbor - Bakeries Near Me - Gig Harbor, Washington

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the cookies are definitely sweet, but the worker is not. i went to the register to order my cookies, she didn't say hi or anything all she said was "what do u want" i said "can i use my points at this register" in a very nice calm tone and she said "u need the app for that" in the nastiest tone. i am a paying customer so i don't know what her attitude was but i hope she doesn't use that attitude with other customers. read more

Crumbl - Gig Harbor - Bakeries Near Me - Gig Harbor, Washington

Overall great visit, staff was really friendly (blonde girl, hair pulled in bun). Cookies were amazing. Overall great ambiance!

Yum!! Cookies are delicious. Staff was kind. Location clean. Wait was minimal. Will come back again.

First time trying Crumbl Cookies! I honestly did not expect these cookies to be so big ‍ The cookies were warm when I got it and you could see the workers make the cookies which was pretty cool I would say my favorite would be the good 'ol Milk Chocolate Chip The cookies with icing on top were pretty sweet so I'm not too sure I would order it again--but my cousins seemed to like it! read more

Crumbl - Gig Harbor - Bakeries Near Me - Gig Harbor, Washington

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Very clean, extremely nice crew, delicious cookies! The self use monitors make for an introvert's delight. I will be a regular customer.

Delicious cookies to share with coworkers or family. Makes a great gift to give as thanks. Very quick service. Store is nice, bright and clean. read more

Cookies covered in ants. Sent for Fathers Day Gift from daughter by Crumble App. When called the GH store they told us they wouldn't refund or replace. How much are 4 cookies??? Their APP, Their cookies, Their bugs, their loss!! read more

Crumbl - Gig Harbor - Crumble cookies covered with ants, delivered today! - Bakeries Near Me - Gig Harbor, Washington

Great service, yummy cookies, great presentation, super fast. YUMMAYYYYYYYYYYYYYYYYYY

Always delicious!! The key lime pie cookie is by far my favorite. Can't wait to try the raspberry cheesecake one today.

Just spent almost 15 minutes waiting for my prepaid order. Not sure why it wasn't ready ahead of time. There was only one person working and someone was building a large order while I waited. A third customer came in while I was waiting and the employee put together their order before mine. Very annoying. read more

We have ordered $500 in cookies from them over the past 8 weeks for family and healthcare providers . Every recipient was so very excited! They are a delicious way to say thankyou, get well, I love you, etc! I met the owner and she is incredibly gracious! They deliver left over cookies to first responders !!! read more

This is a super expensive cookie store. I think for me its a one and done type place, you go in, have sticker shock, and buy something because your kids are clamoring for a cookie. Although, the cookies tasted fine, I can't see going back. It's just too expensive, they have to be with the number of staff they are supporting. read more

Everyone has been so pleasant when I go in for a pick up. Cookies have been absolutely amazing. Also, who doesn't love the smell of fresh cookies! Heavenly. read more

Amazing place with great customer service! Cindy was so helpful! I tried a cookie that I usually would never try the lemon cookie and to my surprise it tasted amazing!!!! read more