The business is always clean. Cookies are fresh and packaging is so cute. fast & friendly service.

Date of order: April 4, 2026 I used the app to order some cookies for a friend for Easter and understood that because it was further away I was paying a $13 extended delivery fee. A few minutes after the order was picked up by DoorDash, the driver realized that it was not very close and said they would not be delivering the order and I could contact DoorDash for a refund. I did not use DoorDash, I used Crumbl, who outsourced the delivery to DoorDash. I then called the Gurnee store to get my refund, but no one would answer the phone for me to get a refund so now I have to dispute the transaction with my credit card company. You would think that the store would reach out to me when DoorDash brought the order back to the store, but sadly they did not. Not likely to order anything from Crumbl again given the poor experience. read more

Omg I loved it here so much it was amazing the cookies were just on point it was a little less expensive I would be there every day

These cookies pack an ample amount of sweetness, along with being dense and moist. I can't say much about the service since most of the process is self service, as there are two available kiosks you create your order at, then wait at the counter for your order. Each time I've been, an employee presents my order with a smile. The place is clean and bright, and it being crumbl, there are no tables if you wanted to dine in. read more

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Clean store, great service. Ordering easy with computer system. Cookies always fresh! read more

Crumbl - Gurnee - Mini 3-Pack - Bakeries Near Me - Gurnee, Illinois

Crumbl cookie is sooo yummy and I'm usually satisfied with the flavors and quality of the cookies. They can definitely be hit or miss though. My only issue with this location is the customer service. The first time I was here the worker showed me my cookies to make sure they were correct and boxed it up. My most recent visit the worker called my named and just slid my open box on the counter and walked away... No "thank you" "enjoy" "come again" "have a good day" just walked away. read more

The cookies were made to order and fresh. The staff spoke as soon as we entered the restaurant.

Holy cow , Crumbl cookies are amazing! Easy to order and pay and quick to get your order. Staff was very nice. I could easily develop a problematic addiction. I shall return! read more

Crumbl - Gurnee - Box of four - Bakeries Near Me - Gurnee, Illinois

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I understand how difficult and draining service jobs can be. I don't want to judge, however it's unacceptable to not prepare the food the way it should be. Very little topping on the large desserts when other stores do exactly the opposite. It's a problem I've seen constantly at this location alone. read more

Crumbl - Gurnee - Large dessert cookie with little toppings - Bakeries Near Me - Gurnee, Illinois

I will say I'm not the biggest fan of crumble cookie. I'm more of an insomnia gal, but I wanted to try out their new flavors. I ordered two cookies, the banana bread and peanut butter cookies & cream. Both were actually really good. If I had to pick one, I think I would go with the banana bread. The service was fast, I ordered at the kiosk at the front, then someone brought the cookie to the front before I could finish taking my pictures. The server opened the box to make sure I was happy with the way the cookies looked. Once I told her I was happy she gave me my cookies to go. There is no place to sit on the inside of the bakery. read more

Crumbl - Gurnee - Crumble mascot - Bakeries Near Me - Gurnee, Illinois

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I ordered cookies and a cake from Crumbl, and the treats themselves were absolutely delicious--fresh, flavorful, and exactly what I was hoping for. However, the customer service left a lot to be desired. When I arrived for pickup, the employee simply placed the box on the counter and walked away without confirming the order or even opening the box to check the contents. When I opened it myself, I noticed one of the cookies had been very sloppily decorated, with chunky, uneven chocolate. I politely asked for it to be remade, and while they did redo it, the employee seemed visibly annoyed and again just tossed the box on the counter without a word. Great product, but disappointing service. read more

Stopped by on a weekday afternoon. There was a couple of customers ahead of me waiting for their order that they placed ahead of time. Since their Self Order Kiosks were not in use, I was waiting in front of the counter for someone to take my order. Like what they would do at other Crumbl Cookies location. Not one single employee there told me to order at the Kiosk in the front counter. It was like I was invisible. No directions or greeting was given like other locations I've been to. Customer Service was lacking and disappointing. Especially since they were not busy at all and have been opened for some time now in the area. Soon, I realized I could order myself and placed an order for a snickerdoodle cookie and two ice cream (snickerdoodle and vanilla). Clearly I love my snickerdoodle flavor anything! Lol Once I placed my order, the employee in charge of grabbing orders was quick and efficient. I was out the door in a couple mins. Seems like they are only trained to do one job and only their job only. Who cares if a customer is standing in front of the counter waiting to place an order right? They will figure it out lol Cookie and ice cream quality is good. Though my cookie was getting a little hard and not as chewy as I have had before at other locations :( My favorite Crumbl Cookie location will still be their Pleasant Prairie one! Very friendly , engaging and helpful staff there! :) read more

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Omgoodness. This place is amazing. You order your cookies and you get them warm. Umm... so much yes. And they're delicious. The service was efficient and super sweet. There is a lot for parking. read more

Crumbl - Gurnee - Confetti Cookie. Cinnamon Roll Cookie. Milk Chocolate Chip. Coconut Lime Cookie. - Bakeries Near Me - Gurnee, Illinois

Finally stopped by at the Gurnee location, which is conveniently located to our home. No lines. Easy ordering process using the kiosk area. Selected four of this weeks's flavors. Received within seconds from ordering. Pretty pink box showcased the warm cookies. Tried slivers from each cookie. My favorite is always Milk Chocolate Chip. Chunks of chocolate, gooey soft, and not overly sweet. Other favorite was the Maple Cinnamon Roll. Thought this one would be sweet but surprisingly not, even with the frosting. The Buckeye Brownie decadent!! Rich dark chocolate with generous amount of peanut butter. Yummy!! Last cookie I sampled was the Coconut Lime, the only one chilled. Again, not overly sweet and for a cookie, it was really refreshing. Will definitely check out next week's flavors read more

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I appreciate that this store usually has the selections of cookies available and not sold out. The staff didn't just hand me the cookies, they allowed me to see them prior to handed them over to me. They were working hard, which didn't allow them to notice me for a little while. They all seemed to work really well together and the store was organized and clean. read more

Chocolate chip is my favorite and wish they offered single minis! One dislike I have is the fact that the staff always looks so dirty. I get it, you're making cookies all day but there's a way to do that and keep it clean. Also, the staff should wear hair nets! read more

Nothing wrong with the cookies they are always amazing it's more of the staff. The 2 girls working just looked like someone died in the family.., I wasn't greeted when I walked then when I was showed my cookies, I said thanks have a good and she just looked at me like I was crazy's and walked away?? I even tipped cash to make sure they got the tip and it didn't just go to the company. In customer service you're supposed to drop stop 30/30 and all that means is as soon as a customer walks in you great them and see if you can help in anyway. read more

My wife loves this place from her home town so I thought to check it out. It's didn't let down cookies where all fresh and taste like a little bit of heaven for a good price crumble cookie won't let you down when it come to sweets read more

Crumbl - Gurnee - Crumble cookie bar - Bakeries Near Me - Gurnee, Illinois

Love how it looks inside the service is a little slow they don't greet u when u walk in but they give u your items fast!

This is the 2nd time I have been here and just as disgusted as the 1st. they need to hire someone to CLEAN windows, counter, floors, garbage can. What a mess. And the employees don't even talk to the customers as they are too busy talking to each other. Poor customer service read more

Way way over priced for mediocre cookie service sucked acted like I was in the way no one thought that they were worth the price

Sometimes overwhelming but chocolate chip never disappoints , workers could be friendlier but you can't always expect everyone to be in a good mood everyday . read more

I placed an order the night before for a confetti cake. Upon arrival I was notified that they had sold out the previous night. I do not understand why they cannot just make more. Also why is there an option to place the order if the cake is sold out. They said i would receive a refund and I haven't gotten anything yet. Crumbl please do better Sincerely a loyal customer since 2022. read more

As a huge Crumbl Cookies fan I was very excited to visit the new location in Gurnee. I visited on their opening day and the service and quality of cookies did not disappoint! Even though the line was literally out of the door the staff was very friendly and provided effective service so customers didn't have to wait more than a couple of minutes for their orders. I can't wait to go back! read more

Crumbl - Gurnee - Cheers to the soft opening of Crumbl Cookies in Gurnee, IL! - Bakeries Near Me - Gurnee, Illinois

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This place was super busy for the grand opening, the line was well out the door. They've got their system down though, so the wait was only a few minutes. Everyone was welcomed at the door, and the staff we're quick and helpful. Everything was warm and delicious, the cookies are huge! With rotating specials regularly this will be a hit for sure, so stop in and try some impressive cookies. read more

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Love the weekly flavor idea options! Fast service & majority of the time their super fresh..

Everyone was super friendly the only problem was three out of the six cookies were hard and last time I went they were a lot softer that's my only complaint!! But again clean store and the the two ladies were super sweet and friendly and answered all my questions!! read more

Always great service and very quick. It's a small store some times the line can get long but they do their best to move people in and out with their orders. I like ordering from the computers and it's easy. Cookies are always fresh some are just way too sweet for me. read more

Absolutely horrible service. I arrived here for an online order and waited over ten minutes before I even saw anyone. I was did not feel welcomed and I am appalled that the store could be left unattended for so long. AVOID COMING HERE AT ALL COSTS, save yourself the trip by going to Cold Stone next door. read more

Delicious and moist all the time! Never a bad cookie. Wish the variety was greater but understand this keeps cookies fresh and homemade. Will be back! read more

This place had such a high standard when they first opened but that has dropped. So first off let's talk about the lines! This place is always crowded and is sooooooo small but literally 15 people will cram themselves in there to wait cookies. I will stand outside patiently rather than stuffing myself in there with them. I order using the app which makes avoiding that a little bit easier but not really. The cookie I got this time ( which will be my last time visiting ) USED TO BE THE BEST COOKIE. I know this sounds petty but they USED to actually toast that marshmallow and it's was so good! Maybe this one was under baked???????????? Also the first thing I noticed this time is the box is was smaller for the cookies now? Is this a business decision to up the cost of the cookie and decrease the size? Which thank gosh for all the teenagers working there that didn't get the memo. They baked this cookie a little bigger for the box it's supposed to fit in, an it looks like it was shoved in there a tad. Also the box is dirty because they are not changing their gloves. Which I guess cooking making it's kind of expected? Be careful with the chocolate skid marks on the box and the seats of your car lol pro tip. I was also disappointed with the cookie I got before this time as well. I wanted so much to like this place and did but now rather save those calories. read more

Crumbl - Gurnee - Bakeries Near Me - Gurnee, Illinois

Love this place! The quality of the cookies is phenomenal and so worth it! Happy to have one of these in Gurnee! I highly recommend this place! read more

Soooooooooo good! I got the berry cookie....mmm it was better than I thought! And the service is always so great there! Quick and friendly!

Speed off service is good. Storefront is small and becomes uncomfortable when they're really busy.

These cookies are so great and fresh! We got our cookies right away after ordering. The only catch is the cost. read more

Crumbl - Gurnee - Outside - Bakeries Near Me - Gurnee, Illinois

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Everything was good I just have one minor annoyance everytime I go in to get cookies they hand me the box and I always feel like a bunch of stuff on my hands after and I look at the bottom of the box and it's always dirty. This time it was really wet plus had chocolate or crumbs and other stuff on it and I hate getting stuff all over my hands. I get it that it can be busy or annoying to change gloves and stuff but for it to happen like everytime is getting pretty annoying. Other than that everything is great and as it should be. Maybe just advise to take the dirty gloves off when handing boxes to people. read more

The worst customer service I've ever experienced. Checked in through the app once I got there to pickup my order. The app screen changed as if I'd picked up my order, which I did not. Called the store several minutes later to make sure my order was not picked up by someone else and it was indeed coming out. The associate who brought out the curbside order said not a single word, no smile, nothing. Didn't confirm that I had the correct order, nothing. Will drive farther next time to just not return to this location again. read more

Always friendly service and great cookies! Clean store, friendly team members. That's it. Wil be back. read more

This place has quickly become a guilty pleasure! The crew has always been lovely every visit I've had as well. read more

Crumbl - Gurnee - Bakeries Near Me - Gurnee, Illinois

Had the unfortunate experience of speaking to Amanda on the phone who was very rude, your app was malfunctioning and not allowing me to order. When I finally ordered my cookies looked terrible and it took them forever to bring out the cookies curbside I was literally watching people leave their cars come and get their cookies and come out while I sat there waiting over 15 minutes. It's worth it to drive to another location not to mention of course they're out of the cookies that you want at 12:30 on a Saturday afternoon. The management here is terrible. read more