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Crumbl - Gurnee

3.5 (66 reviews)
Closed 8:00 am - 10:00 pm
Updated 3 weeks ago

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Mini 3-Pack
Louise K.

[[HIGHLIGHT]]Clean store, great service.[[ENDHIGHLIGHT]] Ordering easy with computer system. Cookies always fresh!

Box of four
Meghan R.

Holy cow , Crumbl cookies are amazing! Easy to order and pay and quick to get your order. Staff was very nice. I could easily develop a problematic addiction. I shall return!

Large dessert cookie with little toppings

I understand how difficult and draining service jobs can be. I don't want to judge, however it's unacceptable to not prepare the food the way it should be. Very little topping on the large desserts when other stores do exactly the opposite. It's a problem I've seen constantly at this location alone.

Crumble mascot
Christina L.

I will say I'm not the biggest fan of crumble cookie. I'm more of an insomnia gal, but I wanted to try out their new flavors. I ordered two cookies, the banana bread and peanut butter cookies & cream. Both were actually really good. If I had to pick one, I think I would go with the banana bread. The service was fast, I ordered at the kiosk at the front, then someone brought the cookie to the front before I could finish taking my pictures. The server opened the box to make sure I was happy with the way the cookies looked. Once I told her I was happy she gave me my cookies to go. There is no place to sit on the inside of the bakery.

Plaza
ALice A.

Stopped by on a weekday afternoon. There was a couple of customers ahead of me waiting for their order that they placed ahead of time. Since their Self Order Kiosks were not in use, I was waiting in front of the counter for someone to take my order. Like what they would do at other Crumbl Cookies location. Not one single employee there told me to order at the Kiosk in the front counter. It was like I was invisible. No directions or greeting was given like other locations I've been to. Customer Service was lacking and disappointing. Especially since they were not busy at all and have been opened for some time now in the area. Soon, I realized I could order myself and placed an order for a snickerdoodle cookie and two ice cream (snickerdoodle and vanilla). Clearly I love my snickerdoodle flavor anything! Lol Once I placed my order, the employee in charge of grabbing orders was quick and efficient. I was out the door in a couple mins. Seems like they are only trained to do one job and only their job only. Who cares if a customer is standing in front of the counter waiting to place an order right? They will figure it out lol Cookie and ice cream quality is good. Though my cookie was getting a little hard and not as chewy as I have had before at other locations :( My favorite Crumbl Cookie location will still be their Pleasant Prairie one! Very friendly , engaging and helpful staff there! :)

Confetti Cookie. Cinnamon Roll Cookie. Milk Chocolate Chip. Coconut Lime Cookie.
Michelle M.

Omgoodness. This place is amazing. You order your cookies and you get them warm. Umm... so much yes. And they're delicious. The service was efficient and super sweet. There is a lot for parking.

Kiosk for in store orders.
Ida B.

Finally stopped by at the Gurnee location, which is conveniently located to our home. No lines. Easy ordering process using the kiosk area. Selected four of this weeks's flavors. Received within seconds from ordering. Pretty pink box showcased the warm cookies. Tried slivers from each cookie. My favorite is always Milk Chocolate Chip. Chunks of chocolate, gooey soft, and not overly sweet. Other favorite was the Maple Cinnamon Roll. Thought this one would be sweet but surprisingly not, even with the frosting. The Buckeye Brownie decadent!! Rich dark chocolate with generous amount of peanut butter. Yummy!! Last cookie I sampled was the Coconut Lime, the only one chilled. Again, not overly sweet and for a cookie, it was really refreshing. Will definitely check out next week's flavors

Crumble cookie bar
Ben J.

My wife loves this place from her home town so I thought to check it out. It's didn't let down cookies where all fresh and taste like a little bit of heaven for a good price crumble cookie won't let you down when it come to sweets

Cheers to the soft opening of Crumbl Cookies in Gurnee, IL!
Fabiola R.

As a huge Crumbl Cookies fan I was very excited to visit the new location in Gurnee. I visited on their opening day and the service and quality of cookies did not disappoint! Even though the line was literally out of the door the staff was very friendly and provided effective service so customers didn't have to wait more than a couple of minutes for their orders. I can't wait to go back!

Staff hard at work and also the cream case

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Review Insights

3 years ago

Best cookies we have ever had!! The toffee ones may be out favorite but we have enjoyed all the changing flavors!

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Alex S.

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2 years ago

Love the cookies place is super cute the customer service very friendly definitely recommend

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4 years ago

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2 years ago

Crumbl cookies are delicious! However this location seems to sell out of cookies fast and doesn't always have a full menu available.

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Alex S.

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4 years ago

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3 years ago

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3 years ago

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Alex S.

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3 years ago

Best cookies ever! Try them all! Great service and super fast. The kids love them all.

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Alex S.

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3 years ago

They were sold out of 2/5 of this week's cookies which was disappointing, but service was fast and the other cookies look good

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Alex S.

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4 years ago

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3 years ago

Excellent service, delicious cookies ! A little pricey but a fun treat ! Definitel worth it !

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Alex S.

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3 years ago

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Alex S.

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3 years ago

It's dirty inside this store. You can tell they are short staffed and the cookies are underbaked.

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Alex S.

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3 years ago

Best cookies I've ever had besides my mom's homemade! Always warm when I pick them up and extremely delicious!

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Alex S.

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3 years ago

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Alex S.

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4 years ago

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Alex S.

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3 years ago

Omg these cookies are amazing! The only bad thing is you can't stop eating them once you get them.

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4 years ago

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3 years ago

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4 years ago

Cookies are big! Get a variety and cut them into quarters ! 1 will feed 3 adults! Very Rich and tasty! Great as gifts too

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4 years ago

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4 years ago

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4 years ago

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4 years ago

I was so excited to try. The sugar cookies I had was so hard. Was very disappointed. Couldn't bite into it at all

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4 years ago

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Page 2 of 2

Ask the Community - Crumbl - Gurnee

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Crumbl - Gurnee - bakeries - Updated July 2026

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