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    Crumbl - North Fayette

    3.8 (57 reviews)
    PriceyBakeries, Desserts
    Closed Closed
    Updated 2 weeks ago

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    Genny A.

    The worst service ever!!! Blonde young girl. No greeting. Rude finally asking did we want to order. Placed order no thank you or anything. Brought order up - again NO interaction. We asked for a spoon for a pudding we ordered. They do not have any. Was all she said. I asked for a manager she walked away and never came back. Will never go back here again.

    Store Front
    Yolanda A.

    Super excited to finish dinner and see a Crumbl cookie next door. I wasn't sure if they had them in Pittsburgh. Very pleasant surprise!! This location is out near Robinson Mall. Again, free parking in shopping center. The self-service worked like a charm. I showed my dad how it worked. In a few short minutes, we were walking out with half a dozen cookies. We got semi chocolate chip, chocolate cake, and M&M. They were all delicious!! Perfect end to a busy busy day.

    Eryn P.

    Why am I only stopping here now? This place was great - I placed my order on the screen and it was up in no time! I want to go back and try more kinds! Happy Eating!

    Pop tart cookie our favorite
    Natalie H.

    Great service, great atmosphere, and super yummy. We loving going here and trying all the cookies. The warm ones are our favorite.

    Larissa G.

    While I am not a die hard Crumbl fan, I definitely get the appeal. If you don't know what I mean, here's what you need to know: Crumbl's brand is a little different from that of the average bakery. Rather than offer a wide range of cookies or goods, they focus on serving a limited number of flavors weekly. The flavors range from a classic chocolate chip cookie to more unique combinations that mimic the flavors found in nostalgic candies or even cobblers. And how do you find out the new flavors? Well, the app lists them, but the more exciting/fun way to do it is by watching Crumbl's social media channels. Their weekly announcement videos truly make every cookie look phenomenal and delicious. These are not the cheapest cookies on the block, but I enjoy occasionally splurging on them for two reasons (other than being won over by certain flavors). One: these sweets are HUGE. I am not eating them all in one sitting, and they last a good while. Two: hurray for soft cookies! Nothing disappoints me like buying a delicious cookie only for it crunch and crack to bits in my mouth, so knowing that Crumbl's are soft by default makes my heart and tastebuds happy. All Crumbl orders need to be placed via app, either for pickup or delivery. I don't see myself paying a delivery fee for them in the near future, but alas, the pickup option is flawed too. You have to place the order for a certain window of time, but that's unfortunately not a guarantee that you'll get the order exactly within the window of time. If nothing else, having to wait for these monster cookies means that I won't be swinging by "just because" - and that's probably for the best. Instead, I'll deal with the lines and crowds at the extremely popular Crumbl store only on occasion. And what a sweet occasion it will be!

    Inside bakers!
    Krista Z.

    Another visit here today ... place was a bit busy but was able to place my order easily once inside. I do feel there was a bing of a mess up and my cookies went to someone else - stood there for a while waiting with nobody else around. The woman who waited on me peaked around the corner saw me and grabbed cookies to give me.

    Self order station
    Lauren D.

    The business itself is very cute aesthetically, and they must be running a good business model because there's always a line of people waiting to get cookies! I stopped in for the first time today to see what all the hype was about. It was around 11:00AM on a Saturday, and there were only 4 other people waiting for their orders. There were six cookie flavors to choose from. I chose the pink iced sugar cookie. The price per cookie is approximately $4.73, which I thought was expensive, but again, this is a boutique cookie shop. I waited about 5-10 minutes for my one cookie to be available for pickup. The worker presented the cookie to me in a cute pink box. The cookie overall is good. The cookies are known for being very soft. The texture of the cookie made me think of raw cookie dough, but I know it was baked. It was more Chewy than "crumbly". I think this is a nice shop and has an appeal for their cookies, but, for the price and overall taste of the cookie, it's just not for me. I would visit again if a friend or family member wanted to try it, but I wouldn't go out of my way to order from there again.

    Molly H.

    My first Crumbl experience and the cookies live up to the hype, in my opinion! I decided to stop by on the way home from work and there was a LONG line, and I was surprised given that it's been open for a few weeks. The line ran out into the parking lot and it was a little frustrating that there didn't seem to be a consistent pace of movement, but I was committed and figured it was probably worth the wait! Roughly twenty five minutes later I was able to enter the storefront and place my order. It's cute inside, very bright and clean! You can see the kitchen making cookies and working to warm them in real time, which is cool. The flavor selection didn't wow me, and I know that the flavors do rotate, and the current selection was very "4th of July" with s'mores, cornbread, blue raspberry icee, apple pie, and patriotic iced with sprinkles. I picked up two s'mores, one cornbread, and one classic chocolate chip. They were heated and the box was warm when they handed it to me! They are VERY sweet and very rich, so be aware - I could only eat the equivalent of a third or so when I split up the cookies into portions. The staff at Crumbl handled the crowd as best as they could, but they definitely seemed a bit overwhelmed. With that being said, each employee I interacted with was friendly and genuinely kind! I hope that there can be a better system for getting people in and out. BIGGEST takeaway is that you're far better off ordering ahead and picking up than you are standing in line. Folks with a pickup order were able to walk right in with no issue. Next time, I know that I'll need to do that! I'm excited to try more cookie flavors to come!

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    4 months ago

    Great service and GREAT FOOD. Great location, easy access and always a pleasure going there.

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    Alex S.

    ❤️ Your support means the world to us!

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    2 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

    Cookies, yum. Always fast, and consistent for this location. You get what you would expect.

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    2 years ago

    Some cookies are better than others. Choose wisely or else you may be disappointed. Never had any issues with ordering or wait times.

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    2 years ago

    Always quick with the order and very friendly! I love going to this Crumbl and the cookies are always great.

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    3 years ago

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    1 year ago

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    2 years ago

    I absolutely love crumbl! I also love this location! Very clean and everyone is super nice!! My cookies always look and taste amazing!!

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    2 years ago

    Love these cookies! The lemon poppyseed and chocolate silk are my favorite and the sugar and chocolate chip are great classics

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    Alex S.

    We can't wait to welcome you back for another outstanding visit!

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    4 years ago

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    2 years ago

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    4 years ago

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    2 years ago

    Baddd bad had free 3 mini but woulndnt honor cause online was down for over a week horrible customer service

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    4 years ago

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    2 years ago

    Always a great place to grab a cookie. Have not been disappointed yet. Cookies are always fresh and in abundance for the most part.

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    2 years ago

    crumble is always so good to me. The customer service is good and the cookies are good all together. Thank you so

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    3 years ago

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    2 years ago

    The best cookies in the robinson area!!!!My kids and family love them, they are the softest cookies I have eaten in a long time.

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    3 years ago

    always great service and the cookies have been fantastic!! will be ordering delivery way to much!

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    2 years ago

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    Ask the Community - Crumbl - North Fayette

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    The Butterwood Bake Consortium

    The Butterwood Bake Consortium

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    my wife and i went in for a little vegan sweet treat but left with a fantastic story of horrible…read morecustomer and amazing customer service. when an entitled customer came in expecting to buy a full cake day of, the employee was kind, polite, knowledgeable, and apologetic that the bakery does not provide whole cakes day of due to staffing. despite push back, she never got rude or frustrated. she provided them with a slice of the cake and finished the interaction with continued empathy. we were next in line and even then, she remained light hearted and positive. she provided amazing service to us and we got to talk about the arrogance and narcissism that some people carry over the best vegan cake and iced tea. for the woman who gave this small business a hard time, because it's apparent you frequent Yelp, if you are hosting a lot of people and driving almost an hour to a bakery: it helps to call ahead and confirm availability as well as planning ahead appropriately for large parties. don't expect customers to take your side and try walking with less entitlement.

    This is a decently popular, somewhat upscale cake and sweet shop. I decided to give it a try and…read morejust taste one of their classic frosted brownie. It was alright. Honestly nothing too special, and quite a bit more expensive than at other places in the city and in the area. The frosting was pretty good, pretty rich, but the brownie itself was fairly dry. Nothing really special about it. Portion was pretty good though. I may come back to try a few other items, but I just didn't find this place all that special.

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    Crumbl - North Fayette - bakeries - Updated July 2026

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