We were looking for a dessert spot and this place did not disappointment. Even the chocolate dipped strawberry on my shake was perfectly ripe and sweet! The shakes were amazing! Each one was unique and flavorful. If you're looking for dessert and wandering around downtown Pittsburgh, don't hesitate to stop here. The staff were very friendly and answered all of our questions. Everyone there was happy to be there and enjoying great milkshakes! Highly recommend. read more

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Got a basic milkshake, and honestly, it was nothing to write home about. It was fine--just not particularly memorable or anything I'd go out of my way for. Service was decent. Not exactly warm and friendly, but I suppose you don't go to the Milkshake Factory to make friends. Overall: perfectly acceptable, but not a must-stop. read more

MilkShake Factory Downtown - Strawberry Shake and chocolate strawberry shake - Desserts Near Me - Pittsburgh, Pennsylvania

It is great having a Milkshake Factory location downtown! Especially since they are open late most evenings (usually until around 11). There are fairly limited options in the evenings, especially for desserts, so having this available is wonderful (and tasty). The interior is nicely decorated and everything seems to be meticulously cleaned and maintained. There is a wide variety of offerings. Lots of delicious and creative milkshake options, but they also sell chocolates and other sweet treats! The staff is friendly and efficient. Even when there are lines, they manage to keep things moving but not in a way that makes you feel rushed. The shakes are packed with flavor, a perfect consistency and overall, a wonderful treat. If you want a sweet treat while downtown, this is the place to go! especially if it is post theater or other event. Highly recommend a visit! read more

Solid 4 I believe. After a day of travel, I needed chocolate and sugar. Luckily this place was about 0.3 miles away from the hotel. LETSGOOOOO! When I first saw the menu, I said to myself, "We'll be here once a day." They have so many tempting flavors that it's unfair that I can only order one per visit or double fist two flavors during a visit. The shake wasn't bad. I ordered the Cookie Jar but it was sugar. The sugar/sweetness definitely stuck out to me here. I also tried my wife's shake... same sugary/sweet taste. It was still good. I definitely was able to get my fix, but with that much sweetness, there's no way I could make it a frequent stop. We did end up ordering a piece of chocolate too. They have chocolates and other baked goods when you walk in. Oddly, one of the workers when we walked in asked, "Would you guys like to try some chocolate?" Now I might be crazy but the way it was presented was like we could have a sample. I picked a flavor. My wife picked a flavor... so much for what we thought were samples. The girl took our chocolate, bagged it, and charged us. The chocolate was good but 4.99 good for the amount. A bit pricey in my opinion. Otherwise, the place seems great. They have plenty of space to hang out for a while or you can take your shake and go. I'm not sure if I'd go out of my way for it, but if you need a sweet fix, you'll absolutely get your fix here. read more

I don't know what possessed me to get a milkshake in below freezing temperatures. But here I was in Downtown Pittsburgh after being whipped by the ice cold winds off the Three Rivers in Point State Park. No surprise I was the only customer. Even the young staff were surprised I showed up like it was the first day of summer. After perusing the menu for a nanosecond, I went with the $7.95 Caramel Toffee Cappuccino Milkshake. It featured espresso, caramel sauce, whipped cream, toffee bits, and a wedge of dark chocolate (Photo 9). Just what I was craving in the dead of winter. MILKSHAKE - 4 stars...definitely creamy and sweet enough AMBIANCE - 4 stars...plenty of space on a cold weather day SERVICE - 4 stars...efficient TOTAL - 4 stars...maybe if I return to Pittsburgh, I'll come back in the spring RELATED - Exploring Pittsburgh? Here's a collection of places I've visited and reviewed: https://yelp.to/QKLtuBlwjs read more

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First and foremost: SUPER hard place to find parking. A..not enough street parking available 2. Valet and cops take up what is available. (We parked 1 block down in the Target underground lot. $8/hr but beware super tight.) Modern. Clean. Felt like a patisserie. Staff was nice. The massive print out is the products were very helpful. We landed on the confetti shake and the peanut butter cookie ice cream. The cookie was delicious. I love sauce and this had plenty of peanut butter and chocolate. Almost every bite had vanilla ice cream with something extra for great flavor. I like this a lot! Wish this place was near us. (Also, I drooled over the bark flavors at the counter. I did buy chocolate peanute butter toffee which I will try later.) read more

MilkShake Factory Downtown - Milk bottle art decor - Desserts Near Me - Pittsburgh, Pennsylvania

Hands down the best milkshake we've ever had. One sip and it put an instant smile on our faces. The S'mores milkshake was delicious. If you are a s'mores lover you have to get it. Great shakes, the store was clean and service was fast. 10/10 Would recommend! read more

MilkShake Factory Downtown - Desserts Near Me - Pittsburgh, Pennsylvania

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My boyfriend and I stopped by here after dinner one night for a sweet treat. I usually avoid milkshakes because 1. I am lactose intolerant and 2. they tend to feel really heavy on my stomach, especially after a full meal. This was my first time trying their non-dairy milkshakes and wow. I got the Chocolate Dipped Strawberry non-dairy milkshake and it was 10/10. The ambiance was really nice and the employees were super friendly. They gave us a few recommendations, and while we were waiting for our milkshakes, they even let us try some of their chocolate bark. I was honestly surprised by how good it was. The peanut butter marshmallow chocolate bark was my favorite, and my boyfriend ended up buying a few while I was in the restroom haha. I will definitely be back to try some of their other non-dairy options! read more

MilkShake Factory Downtown - Desserts Near Me - Pittsburgh, Pennsylvania

It's been several years since back in Pittsburgh and this was one of the most frequented places. Got a mint chip shake and it was great; tons of mini chips. They gave me a sample of the coconut bark and it was delicious. Line goes by fairly quickly and good amount of seating at this location. read more

Expensive for the size, but amazing tasting shakes. They also offer chocolate bars and other sweets. The place looks nice, staff was friendly, but most importantly they have vegan options. That is the main reason I've went there. My husband also enjoyed his dairy shake, but he said the same thing, too expensive for the amount you get. read more

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I came across this place while walking around and decided to check it out. It was very clean inside, bright, with friendly staff. They had a lot of seating and it was quite busy around 8pm! They also offered samples. My husband ordered the 'Rusty's Shake ' which was brownies, cookies and cream, and fudge. I got the 'Chocolate Dipped Strawberries' which was sliced strawberries, semi-sweet chocolate chips, and melted fudge. We both enjoyed the shakes. They were delicious! They have a great selection of items and it was really hard to just settle on 1 shake per person. I did not find this place any pricier than local options here in Jersey so the price was right on point for me. I would definitely recommend if you want a good milkshake! read more

Solid strawberry milkshake. It was a little pricey for just a classic milkshake, but it was delicious and made very quickly. They also have non-dairy options. In addition to milkshakes, they sell a variety of chocolate treats, of which I (but not my friend?) was offered a free sample of. The staff working during our visit did not seem like they wanted to be there, which kind of took away from the experience. read more

MilkShake Factory Downtown - classic strawberry milkshake - Desserts Near Me - Pittsburgh, Pennsylvania

Yes!!! All the things. Super cute space with good amount of seating that offers some pretty amazing menu options to satisfy your sweet spot! Not sure about parking as we walked. All employees were super friendly and helpful. They even offer samples. You will not wait long for your order. We ordered several flavors of shakes - wow!! All amazing. They even divide it into 2 if you are sharing which is so convenient and makes it easy to share. They also offer tons of different flavors of bark that you can mix and match. They have lots of other chocolate covered things. They have the bar Dubai chocolate- not the strawberry cup one. There's not much dark chocolate options. There is a retail space so you can take stuff home. Whatever you do, get a milkshake! You will drool just reading the flavor combos! read more

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My first visit here was pretty good. The milkshake that I got was very good and the service was very good so no real complaints. Maybe they could be a little bit cheaper and more around the nine or $10 mark as opposed to a 1314 or $15 shake. It was ok tho. read more

What an incredible place! There were so many options that making a choice was incredibly difficult, but I ended up going with the Rusty's Shake - full of brownies, cookies and cream, and fudge - and it was such a rich, thick, decadent milkshake that I really enjoyed! My girlfriend had the bananas foster shake and liked hers equally as much! I'm really glad I don't live in Pittsburgh or I would be here way too often for my health, because these shakes were absolutely phenomenal! read more

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If you want the best milkshakes, PLEASE go to Milkshake Factory. Not even kidding. There isn't an option that is "bad", like at all. Whenever I'm back in the surrounding area and can find one of these close in my GPS, oh I'm going. 1,000% Baskin & Robbins who? Cold Stone who? read more

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Stopped here by chance and just in the knick of time before the line started outside. Shakes are really good. Service is great. You may wait a tad bit to get your shake, but it'll be worth it. read more

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My first experience at the Milkshake Factory Downtown was wonderful!!! The employees were helpful, friendly, and happy and it smelled delicious the second you walked in the door! We were picking up a bark box for a present and the hardest part was deciding on what bark to pick...they are all so good! read more

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This place is great. Dubai Chocolate - man!!! Had a root beer float with Hanks Gourmet Root Beer - hit the spot. So good. The ambience is cool in the middle of downtown Pittsburgh. It was recommended. Service was great. read more

Very good! My fiancée loved it and is already telling me that we should go again soon. She even told me that she'll recommend this place if someone ever ask her far a "sweet treat" recommendation. read more

The cookies and cream will always be my fave! The guy was really nice and offered his opinion on his favorite. He mentioned that Chocolate Covered Strawberries. The interior is gorgeous but it just sucks how it's downtown Pittsburgh. I would try and time it because it does get a little sketchy but the police headquarters are down the street. Street parking or garage parking is close by ! read more

MilkShake Factory Downtown - Cookies & Cream - Desserts Near Me - Pittsburgh, Pennsylvania

This place was magnificent. The milkshakes were the best I've ever had. But it doesn't stop there because they also had awesome cake pops. The service was okay but the milkshake was ready like 1 minute after we ordered it, it's a cute little store with a chill vibe. And I would highly recommend if you're in the area. read more

This is amazing! The peanut butter chocolate is SOOOOO AMAZING! OMG THIS IS A GEM. The shakes are not too sweet, which is very enjoyable to drink. I'm definitely going back as the service was amazing too! read more

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Service was great but a bit on the slow side to get our shakes after we placed our order. We were super excited to try the shakes and sundaes but a bit disappointed. They were just ok and for the price we were hoping for a more elevated shake and sundae which was not the outcome. I might be generous with the 3 stars. But now I can say I've tried it. read more

Oh my...the milky buttery sweet smell of this place is irresistible. We had to get some ice cream and milkshakes when we were passing by here. Service was good, pretty fast, and we definitely noticed differences in the shakes when different staff were making them. Some are a lot more presentable than others Price is on the high side, but it is for the fancier version of it. Atmosphere is quiet and fairly clean, we did see stickiness on some of the tables. Since not all customers clean up well after themselves, the staff should be more attentive to this... just a suggestion. Do recommend by @WineDinenVacay read more

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Omg! Must must try milkshake place in downtown Pittsburgh. The emulsion was just perfect with the perfect ratio of crushed cookies to the ice cream blend. The service was prompt and the location was perfect! Highly highly recommend this place! read more

MilkShake Factory Downtown - Menu - Desserts Near Me - Pittsburgh, Pennsylvania

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Nice that milk shakes are available in the evening downtown. We went after a game. The venue was busy, and the service was fast. There are many tables and water available. Milk shakes come in lots of flavor. I had a root beer float. Between the ice cream and a whole bottle of soda, I was full! read more

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The MilkShake Factory has become Pittsburgh's go-to spot for milkshakes and chocolates, with multiple retail locations throughout the region. Building on their family's century-old ice cream and chocolate recipes, they offer handspun milkshakes, craft sundaes, and gourmet chocolates, continuing the tradition started by their great-grandparents in 1914. Known for great customer service, the MilkShake Factory now operates 11 locations in Pittsburgh, maintains a strong partnership with the Pittsburgh Penguins, and actively supports various local charities. Giving back to the community is a fundamental part of their values. One of their popular shakes, originally known as Jake's Shake, was renamed Rusty's Shake after the Penguins traded winger Jake Guentzel to the Carolina Hurricanes. It's still the same fan-favorite blend of Oreos, brownies, and hot fudge. Be sure to try it, you won't regret it! read more

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Banana foster is good. Pumpkin spice is also good. As milkshakes go, they are both on the very sweet end imo. read more

MilkShake Factory Downtown - Desserts Near Me - Pittsburgh, Pennsylvania

I've been known to fall for a premium dessert that I don't need (of course, desserts are unneeded almost by definition), but I usually don't go for the milkshakes. They're often more about aesthetically pleasing toppings over cheap milk then they are about the actual flavor. This place delivered, however. I ordered a chocolate-dipped strawberry shake, and while there were a couple of strawberry pieces that didn't quite get blended, that only served to sell me on the depth of the tart flavor, contrasted by delightful little chocolate bits. It was an immensely satisfying shake, with a chocolate on top to finish. While their focus on dairy is clear, they do offer some options for various dietary and allergen needs. I can't imagine an almond milk shake is as good, but at least they have it. On the downside, they inexplicably did not offer any fancy mint-based ones (despite having mint chip ice cream which can be made into a basic shake without the bells and whistles). That gives them something to work on, anyway. read more

MilkShake Factory Downtown - Chocolate covered Strawberry shake - Desserts Near Me - Pittsburgh, Pennsylvania

Amazing milk shakes. Get the smores shake it's definitely the best one there. Best place to get dessert in Pittsburgh

Went with my wife for a yelp event. The Yelp host was amazing as always. The rep from the company shared a ton of great insights on the process of creating all of the products and history of the milkshake factory. We got to try many flavors from the original chocolate to the best one chocolate covered strawberry. This place is the best. Pittsburgh through and through. Go here. You won't regret it. read more

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Was in Pittsburgh over the weekend for a conference with a bunch of students and they all were talking about this place. We finally got the opportunity to go one night and let me tell you it did not disappoint! The aesthetic as soon as you walk in brings back old ice cream shop vibes that just adds to the atmosphere of the place. There is a lot of seating! The milkshakes are AMAZING. We ordered a range of flavors from the peanut butter, s'mores, banana, raspberry, and more. Everyone devoured theirs and loved it! We ordered 8 milkshakes and they all came out within 3 minutes of us ordering them and they all came out together. It was really great service and would recommend to anyone in the area! read more

MilkShake Factory Downtown - Chocolate Peanut Butter - Desserts Near Me - Pittsburgh, Pennsylvania

Amazing milk shakes and more. Two is visited on Friday afternoon. Shop moderately busy and offered excellent service! Wide variety of chocolates as well with offering of free samples. Enjoyed Brian Rust themed shake, he is a current Pittsburgh Penguin. While NOT a fan of this hockey club the shake was delicious. Prices are high but the product is of exceptional quality. read more

Stopped here while in the neighborhood for a quick dessert late night. Upon walking in there was a line, and it didn't look like there would be much seating, but we were able to split up and one grab an open seat and the other order. Obviously with the name, you know what to expect, but they'll also had sundaes, and various prepackaged chocolates, popcorn chocolate mix bags, and chocolate bars and what not you can choose from. I settled on the Chocolatier Milkshake - mixed with chocolate crunch and fudge - this had a good taste. Good place to get a nightcap dessert. read more

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This place is amazing! You must stop by if you are in the area and love milkshakes! I was here for a work trip for just a few days and we came here twice. I love the various flavors and combinations, it made it so hard to decide! I had the chocolatier and the chocolate dipped strawberry, both soo very delicious! If you don't think you'll drink a whole milkshake on your own, you can share it with someone and they give you both two mini sized shakes. They also have dairy free options! I can't wait to come back the next time I am in Pittsburgh. read more

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The milkshakes are pretty good like all the ones I've tried was thumbs up. Like every time I stop in I try a new shake and they haven't let me down yet so if you love shakes or would like to try on for the first time I recommend you stop in at the Milkshakes Factory Downtown Pittsburgh it's awesome! read more

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I FINALLY got here in September at the downtown location. The lighting and feel of the place were nice. The service was good too. I did a typical oreo milkshake. While it was good, it was not out of this world or extraordinary - hence the 4/5. It was delicious nonetheless, and the company made it even better ! read more

MilkShake Factory Downtown - Desserts Near Me - Pittsburgh, Pennsylvania

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They have Vegan shakes!!!!!! and let me tell you, it's hard to even tell the difference. I get the cookies and cream shake with 1 pump of birthday cake. This place is awesome. And the inside is very clean and modern. read more

MilkShake Factory Downtown - cookies & cream dairy free - Desserts Near Me - Pittsburgh, Pennsylvania

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I had heard about this place from another friend and then also a crew member. They raved about it. It was expensive. It was good, but the Banana Foster milkshake was a little too sweet for my taste, and I probably only ate about 2/3 of it before I couldn't eat anymore. The service is friendly and it wasn't busy, but I probably wouldn't make this a go-to stop. Great concept though. I like their creative flavors. read more

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