I ordered my best friend a dozen box of cookies with the option of a Happy Birthday sticker and a cute note attached since I couldn't be with he to celebrate. Once the placed the order I went about my work day and it wasn't until later on that night I realized that I hadn't heard from my best friend, I called her to check to see if she had received my gift. She was surprised to find out that the cookies were from me because they were addressed to someone different with a completely different message and the cookies were not what I had ordered specifically for her. I called the store and spoke with assistant manager about concern and she basically told me that there was nothing that they can do because regardless she had received an order of cookies even if it wasn't specifically what I ordered. I paid $62 plus tip for a box of cookies, which I wouldn't have had a problem with because it was the sentiment of it that I cared about but once that was taken away from it it's just another box of cookies. read more

Crumbl - Riverside - Bakeries Near Me - Riverside, California

Every Friday after school we take are girls for a treat. We love trying out the different flavors every week.

These are very yummy cookies. Very quick service. Lots of varieties. Always friendly.

I went in to crumbl and noticed that Catherine and what seemed like her manager or shift lead were working the store with a big rush coming in. I ordered on their "contactless" ordering screens just to save them time and hassle. I come back in to throw my trash away to see my girl "Giovanna" (see bad take review below) being rude and disrespectful to these young and very overworked ladies. The shift lead stood up for Catherine who was being belittled by big evil Giovanna. They were excellent through their whole encounter and handled the beast like true champions! They forever have my gratitude and business!!! Be better Giovanna. World doesn't revolve around you read more

Placed order at 4 to pick up at 6 got there around 6 and it wasn't ready so I had to wait till 7:40. The staff were rude they weren't friendly at all. The cake was good though but hard to enjoy after that so I will probably avoid it for some time was on 2/24/24 read more

Best cookies no one compares love the different varieties always look forward to the new flavors every week.

Love the variety of flavors. Always clean with good customer service. Curbside service is an added plus for those days after work when I don't want to get out of my car! read more

Ordered 4 via the app today. Lemon poppy seed, peanut butter, Raspberry, and caramel. Delicious! Loved the lemon poppy seed, especially.

Best cookies ! Hands down way better than the cookie plug, just saying ‍ Service is always great, smiles on deck haha. Place is always clean and bright,l. read more

I actually didn't like the cookies we got from Crumbl Cookies. They are super big and the icing on top was way too much for me. For me it was kind of sickening sweet. My husband felt the same way. My son loved the chunky chocolate chip cookies. People must love them because of the line and wait time. Not a fan. read more

Great service, cookies here are always great and the restaurant is always clean. Definitely recommend to stop by and grab one of your favorite cookies read more

Terrible customer service! My girlfriend and I were finishing up lunch in Riverside Plaza when we decided to get dessert at Crumbl Cookies. I had heard a lot of good things about this franchise so I was really excited to try it for the first time. I walk in and the three workers were hovering in the back and avoiding coming to the register to help me. In good faith, I assumed that they were busy with other orders and called a worker to help me once she got the chance. One worker acknowledged my call and said she'd be over in a minute with what seemed like an eye roll. A few moments later she asked "What do you need?" with the most attitude packed in a statement you could imagine. And at that point I tried to keep the interaction as short as possible to prevent it from ruining anymore of my day. Some changes need to be made. read more

Very week is a new surprise. These cookies are sooo good and crunchy but chewy at the same times just like Granda used to make.

AMAZING!! I have tried the cookies over a month ago because my friend swore by it. I'm not a big cookie person but I was still open to trying them... OMG. let me just say, I downloaded the app because I constantly want to know what cookies they have every week because I'll at least pick up one once a week. SO YUMMY!! read more

Great moist cookies with great flavors. Quick and easy service never a line. The store is always clean and organized

I really love soft cookies so this is my go to spot. I also love the different flavors but the fact that they always have the classic chocolate chip cookie, which is my favorite. read more

I recommend anything chocolate. You can't go wrong with chocolate . The price for the cookie seems reasonable considering the size. It's about $5 for one cookie tho, so if you prefer to save money just go to a store and buy a pack of chocolate chips for the same amount. read more

they have amazing cookies i very much recommend if you ever want a sweet treat go to crumbl

I've had these cookies several times, and they are very delicious. This was my first time physically going into the establishment to purchase them for myself. The women with glasses passing out the orders, was not very friendly unfortunately. Not good customer service. When she called out my name, she just put the box on the counter, and walked away. I said "thank you", she said nothing. Didn't even acknowledge me. read more

I love Crumble!!! I would eat cookies from there everyday if I could. My favorite has to be the Carmel Corn cookie. Sooooo yummy

I rarely write reviews, however I had to write this one today. Everyone raved about this place. I expected a warm cookie right out of the oven. This was my first time here. The clerk said she would call my name. I waited about 20 minutes. I saw everyone ahead of me walking out with their pink boxes of cookies. I decided to ask her what happened to my order. She said oh I think this is it. I cannot believe I had a cold cold chocolate chip cookie in this pink box that I almost paid five dollars for. I should've just bought Pillsbury frozen cookies and made them at home. They would have been warmer. Very Dissatisfied read more

We love Crumbl! We haven't had a bad flavor yet. The staff is very hard-working and attentive. And of course, the pink decor is very memorable. read more

it was good over all it took time cuz it was night time and they didn't have some of the cookies or we had to wait for the cookies to finish baking but it was good anyway. The workers were nice and kind and respectful. read more

Great every time we go. Good service and fast and friendly. We love going here for the different varieties of cookies.

Simply the most delicious cookies. Love how they give you the weekly menu in their app, so they change up the favors fairly often.

It's just a fun experience with the constantly changing flavors! I love how they always have chocolate chip/semi sweet. I do wish the ice creams were more available. I come often, and they are always out. Have yet been able to try. read more

It's Saturday, 4:30 pm, there were a few people waiting for their online order, i was next in line and there was one person behind me. the baker/manager over there stopped baking and come to the front, asked all of us to go wait outside, which at the time thought it was the smart thing to do since it was getting crowded little by little. People were getting their orders and leaving, the person in front of me was paying before we were asked to go outside. The line was getting longer and longer, people who were waiting for their online order were not getting their cookies. People came up to the baker (she was holding the front door) and asking for their orders, it took her so long to get it for them. Everyone is taking their and leaving, the bakery is empty, even the person who was in front of me received her order and had gone out. And she wouldn't let us in!!! It's was so frustrating and we left. That person literally wanted to feel important and in charge, she'd look at the line getting longer and say "wow it's really building up!", and continue to hold the line. If you're reading this, you did a horrible job and looked like an idiot in front us all. read more

great rich chill cookies. I grabbed at least a couple different kinds I didnt know they have different flavors each week so that's cool.

My faveee cookie spot! I could literally eat here everyday and their cookies are always soft and fresh

This is one of the worst Crumbl cookies I have ever been to. It was dirty and they only had three out of the six cookies available. The workers were not friendly at all and seemed annoyed to be asked any questions. Not a great experience at all sadly. I recommend going to the one in Redlands or corona instead, as those are both clean and the workers are amazing! read more

I love these cookies!!! Never a disappointment. Ian excited every week to see what new cookie is out. My favorite is the cheesecake but they are all so good. Must try these!! read more

This place was packed the girls working had the line moving as quickly as possible . The line was so long people were waiting outside to get in . The service was great but the cookies were better ! I had there monster cookie simply Phenomenal ! read more

I tried a chocolate chip cookie. And I dream about it! I was gooey and right amount of sweet and soft. Buttery...Need one now

Not sure why the reviews aren't higher but I went here yesterday and ordered a 4 pack for $16 with 2 chocolate chip, 1 cinnamon fry bread and 1 chocolate cupcake. Omg the chocolate chip and fry bread were SO GOOD the chocolate cupcake turned out to be too chocolatey for my personal preference. The only thing is it's kind of a splurge but I mean you get what you pay for because I was really happy with the cookies! read more

These cookies are delicious and the size of them are crazy! I always buy the dozen of cookies and cut them into fourths so everyone can try all the different flavors. I have gotten sooo many people turned onto these cookies. read more

I love these cookies. I get them whenever I can They are great for holidays or celebrations I love that their menu rotates too. It makes them so much more special read more

The most delicious cookies! Love how you can order online and go right in to pick up. Curbside is also an option

Always delicious, delivery is efficient, and can't go wrong with super-sized cookies!!!

The best cookies in the i e and the service is always the best. I love the asthmatics. BEAUTIFUL ​

My fiancée and I wanted to see what the hype has been for this place. It was are first time here and they were open until 10pm. There were customers standing all over in the front and the workers were in the back prepping cookies. It was really confusing on how to place your order. Someone was blocking the tablet on the wall you could order from. When we saw it we walked over and placed our order for one a birthday cake and one chocolate chip at $4.50 each. I really wanted to loves these cookies. I love sweets and have been baking nonstop for Christmas. But unfortunately they were severely underbaked and tasted like globs of flour. It tasted like one of those store bought processed cookies that had flour stuffed in the middle. The chocolate chip cookie was raw in the middle and was hard on the outside. We unfortunately threw both cookies away. $10 for two cookies is insane. Homemade will always be better. read more

Crumbl - Riverside - Birthday Cake and Chocolate Chip - Bakeries Near Me - Riverside, California