The best gym - Crunch Fitness They have a lot of great equipment and high culture. This place is so clean. The staff was really friendly. I highly recommend it. read more

I just became a member of Crunch Fitness in June 2019. I generally do LA Fitness, but do like the different equipment that Crunch Fitness has to offer. If my memory serves me correctly, this specific location use to be the old location of LA Fitness in Mount Prospect, before they moved a couple of miles south on Rand Rd. This Crunch Fitness has several cool amenities, but what I really like about the place is the numerous power racks for squats as well as several deadlifting platforms and bumper plates. When I don't feel like clanging and banging weights doing deadlifts in LA Fitness, I come here. This place is rather spacious with lots of cardio, an artificial turf area, benches, a couple of pulley stations (I wish there was more), a good amount of Hoist machines, several racks of dumb bells, a classroom of stationary bikes and TRX stations. This place has all you really need. Checking in is a breeze; just scan your membership barcode ID and you're on your merry way. There are signs that say no gym bags at the gym, but I've seen a few, so not sure what the strict rules are. I personally need my gym bag while working out as I have chalk, a belt, wraps, etc. Plus it's a clever way of marking my spot while I walk away to grab a barbell or dumb bell. The staff seem nice for the most part. Crowd seems not-too-bro-ish, but more on the "beginner" and "intermediate" side. Overall for me, not very intimidating at all. Not sure what the price of a monthly membership is, but if you're in the Mount Prospect area, definitely consider Crunch Fitness. BATHROOM REVIEW: Men's locker room contains several rows/sections of old-looking blue lockers. Some are full size, others are half size, but overall, plenty of lockers to go around. There are ledges that serve as a place to sit, outlining the parameter of all the lockers. I haven't checked out the showers as of yet. In terms of the bathroom, there are two urinals, very cozy and close together, and a couple of stalls. Sit or squat? Squat. read more

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I have been a member here since it was remodeled and renovated from Bally Total Fitness , then to LA, now Crunch. So for about 10 or 12 years I have been at this location. Very loyal member to crunch as well. Crunch started out fantastic!! Every machine was shined and polished up, all of the equipment was top notch, all the facilities were clean and they had signs up that said things like "clean off your machine please!!" so people did it. They had maintenance and cleaning crews go around and sanitize everything. That all changed about a year ago for some reason . I dont know if someone else took over or corporate stopped caring, but I have noticed the bathrooms started getting absolutely disgusting, and my friend that works out with me sometimes said the female bathroom is even worse! half the time some of the machines aren't working, there's a stink in the gym due to people not wiping off their machines anymore, nor does the cleaning crew even touch the machines anymore or vacuum the floors or mop. What really put the icing on the cake was when these kids started coming in and started hogging all the machines, doing tik tok things, and taking instagram shots while taking up space in packs of 4 or 5 near the benches, squat racks, and free weight areas. I informed the management of this and they said they would look into it. nothing happened at all. and they took over the gym. crowds of the "tik tok crew" A gym is a place to come to workout, not clown around like it's a bowling alley. Therefore I got ticked off and decided to cancel my membership and will recommending to everyone I meet to NOT go to crunch. They need to seriously fix a lot of their issues. What a shame because Crunch used to be fantastic and i loved going there. read more

I have been going to this gym since my last gym closed down due to COVID. As soon as I came here I could see how dirty it is compared to other gyms. (BTW I used to work as a housekeeper for a gym and currently work as a cleaner.) There is a good layer of dust always sitting around the squat racks in the back, etc. Since then it only got worse. The women's bathrooms have flys and are usually out of toilet paper. Since I know about cleaning toilets, I can see that the actual toilets haven't been properly cleaned in probably about a week. It is truly disgusting and disheartening working out here when the (mostly teenage) employees don't care about the maintenance of the gym. Not very relevant, but this picture is the last stall in the women's locker room. I'm very confused about why this toilet looks like two toilet seats stacked on top of each other. read more

Crunch Fitness - Mount Prospect - The last stall in the women's bathroom. - Gyms Near Me - Mount Prospect, Illinois

Most of the staff is very friendly. There is one cleaning lady who is very talkative and will actively interrupt your workout to have a conversation. I've never seen her do any actual cleaning and when you take a closer look around the club, it's obvious that it's not cleaned very often. I went in three days in a row one time and the same half drank plastic water bottle was on the floor all three days. 1/3 of the machines are always broken and it takes months for them to be looked at. read more

I just had a Crunch One Kick Off with Adrian yesterday, after talking about my goals and coming up with a plan he made me feel very hopeful and very excited about going back on a fitness journey, he really helped me see that the gym should be a place for me to be free of stress and just be myself and it's the place I can go for comfort and create healthy habits. He was also very good at giving direction and showing by example. He also gave me good recommendations for protein and iron supplements and help me do exercises that I can do while I have tendinitis. He is one of the best if not the best trainers/staff members I've gotten to work with (next to Kim Briski who's an amazing group fitness instructor, and is the best mom) Thank you again Adrian for making our session fun and informative. read more

i have been going to this gym for several years. Overall I have been happy with the gym but there has been several machines broken for 3-4 months which are still not fixed. was told they have no maintenance person to fix them. i am sure whoever owns this location is aware so I am not sure how this is not being taken care of. The other big problem is there is no training or enforcement of gym etiquette for the High School/College kids. They sit on the machines texting and do not even acknowledge that you are standing waiting for the machine. The many times I have asked how many sets or can I work in they just ignore you and go back to texting. if I push them they are so disrespectful and tell you to F-off. So many times I wanted to kick their disrespectful little asses but seeing how they have been raised the parents would probably sue. it is really bad in the summer. read more

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What a joke. I have cancelled this membership multiple times in the manner they told me to. There is never a manager in the store. Ever. No matter what day or time. So you are directed to email a specific address and give them all the information. Multiple times I did this or went in to the store to talk to the manager. After a year of paying monthly dues I finally contacted my credit card company and told them to not pay it anymore. Now I've got a debt collector asking for money. Contacted crunch again to talk to a manager. Guess what? No manager. Can't be reached. Won't return messages. Good luck with this joke of a fitness company. Stay away or join for life. read more

I been going to this gym about a year and I never have see some cleaning the restrooms! Is crazy we paying for a clean place but not this one. There is no paper on some cleaning stations!!!! Also they have a steam room that doesn't work (the employees told me they don't want to fix it ) another great thing not to go here but the thing makes me soo upset is they been changing they closing times more then 5 times !!! I can't with this messy place I think I will go back to my old gym this is not worth it ! read more

This place is a dump. Nobody ever cleans the machines...ever! Half the treadmills are broken and kids run the front desk. They sit on the counters and goof around, most of the time there are 4-7 of them at the counter acting like idiots and swearing. I'm not sure I've ever seen a manager on site. No bags are allowed in the workout area but nobody follows that rule. There is a strange lady who works in the women's locks room and she talks and talks and talks. Even with ear phones in, she insists on having a conversation. The air fresher in the ladies locker room smells disgusting and the bathroom decor is tacky. I wish I would have read the comments prior to joining. read more

2ND UPDATE: Refunded in full on 05/26/2021. UPDATE: Spoke with the person that responded to my review on the same day 04/28/2021, was promised a refund by next Thursday. Up until this day I have not received a refund. With that being said, after finding terms and conditions online, it has been confirmed that my original cancellation request should've been satisfied within 10 days from my original written request, so it makes all charges processed after November of 2018 unauthorized. General manager that responded to my cancellation request practically scammed me and never processed cancellation. I was charged 26 payments of 19.95 from December 2018 until April 2021 total $518.70. Opened a membership in mid 2018, in November asked to cancel, however "after review" their manager refused to cancel and advised that my membership is set to expire on 07/09/2019. I am still being charged monthly for expired membership that I requested to cancel. read more

I've been going to this gym for about 4 years and the first year it was okay everything you would want to expect from a gym, fast forward to present day, the equipment is broken the floors are so very dirty and nothing is ever maintained. I also think the age limit should be increased, I have seen so many kids as young as 13 or even maybe younger mess around and break cables. The other day one kid dropped a weight on my foot from poor management of weights. Another time I saw kids swinging on the cables which ended up breaking it later, and kids wrestling around the benches while people are trying to workout. I'm just going here until I hit 405 on bench that's all I want after that peace... read more

I've been a member at Crunch since January '19. Great place to workout! Machines are high quality and newer. I generally workout in the early afternoon, and it's never too busy. I can always get on the machines I want to. Only downside is the locker rooms are not great. Very happy with Crunch overall. One of my favorite machines broke a couple of weeks ago, so I spoke with one of the employees about the problem and waited to see what would happen. About a week and a half later it was fixed. Way to go Crunch! read more

They've got tons of equipment. However, on the side with the women's locker room the entire back row of treadmills are out of order. Not ideal for rush hour on a Saturday. They're out frequently so not sure what the hold up is with maintaining them. Women's locker room has tacky decorations everywhere...the cleaning lady is super friendly, however tries to have conversations with women WHILE THEYRE GOING TO THE BATHROOM. If my earbuds are in I also don't want to have conversations. Most people don't wipe down equipment which is disgusting. At one point all of the machines I used on the opposite side of the gym had DUST BUNNIES under them. Not sure how that gets passed over. read more

This place offers a wide variety of equipment options. (Free weight, plate load and selectorized units). Nice spacious workout out floor. As far as fitness centers go this particular Crunch is at the top of my list. Kudos to Phil Abrell the GM there. He is a class act! read more

Been trying to cancel since April. Emailed them, no response, at all. Went in right after opening back up from COVID to cancel in person, they say I have to email them. Email their manager email that they gave me, no response. Then they charge me again for another month. Went back into their location in person, they tell me it takes up to 10 days to get a response. I've now been charged $80 from Crunch Fitness in Mount Prospect since trying to cancel in April. Not even a single response from them and I keep being told I have to email to cancel, and somehow NO manager is ever on duty when I go into their location to cancel in person. I'm unbelievably frustrated. Awful customer service read more

Pro: the gym is open 24/7 from Tuesday to Friday which is really great since it allows it's members to have more flexibility. Hopefully they extend it to the Monday and the weekend soon which will help with the issue of some of the openers show up late (Monday Morning). Con: Be wary of the trainer Dave. He has made a lot of members uncomfortable. From posting signs trying to get members to go on "dates" with his coworkers, vaping during his personal training sessions, snarky/aggressive comments when answering clients questions, getting really close to your personal space, providing questionable lifting advice to his clients, eating in front of clients, and even massaging and stretching members that seems unprofessional for a client and trainer interaction. read more

Good place to get started I feel. They have all the equipment you'll need, but sometimes I feel crunched , no pun intended lol gets packed at times, but overall I do recommend for beginners. I liked that the cardio machines were upstairs and separate from the weights, however, it seems like there is no wifi at this location in comparison to the Palatine, which does. I don't like wasting my data to listen to my own music, so it would have vastly improved my work out to be able to connect at this gym. If you are looking for a local gym with many options definitely give Crunch Fitness a try! read more

Pretty nice gym with a lot of machines. Clean bathrooms and plenty of locker storage. Seems pretty busy most of the time (even mid week in the middle of the day). No masks worn by most staff and guest. Must be a different mandate for gyms. Overall read more

overall the gym is nice and convenient. For the price it's pretty solid. There is a good crowd that goes here however there is a trainer on Saturday mornings that makes me feel very uncomfortable sometimes. This trainer guy also talks loud about inappropriate things sometimes and seems to be on his phone while training clients. I was interested in training but after seeing that I won't partake. read more

Great equipment and high culture among those staying at the gym. This place is very clean. You can see that they care about their equipment and have the well-being of customers in mind. read more

mount prospect crunch is the most disgusting gym. Dirty, most of the equipment is broken or not working. not to mention on one of the leg extensions that was broken is was not aware, adjusted the bar and it fell on my feet. guy helped me put it back on to say that it's been like that for awhile. bathrooms are so old, broken and would not shower there if you paid me. let's not forget the members who are so rude that they leave their bags or coats on the machines next to you and won't remove them if you want to use it. no one tells anyone to but their stuff in a locker. I was a member for a month maybe and canceled not one person discussed the letter I wrote about this all. this place has so many violations it should be shut down. read more

I requested a trial online and this guy Zach called me and booked an app with me for the next day at 1pm. He sent reminders, and I showed up ready to get a tour and workout. The front desk lady said Zach was there but she didn't know what I was there for and he couldn't speak to me "at this time"... we scheduled to talk for this time?? Left me hanging and screwed me over. They said I was gonna get a 7 day free trial just to then be like "whattt we never said that" and make me look dumb and waste my time. Not a good gym anyway. I tried out many more and found one that I love, so I will go to that one. Paying extra money is worth it for respectful staff and lots of equipment. read more

Avoid at all costs--I joined over the summer in 2019, with a month to month agreement. After canceling and paying out my last month, I get repeated emails and phone calls demanding payment for ever month since. Disgusting, inappropriate harassment. read more

I just bought a membership through Michael the District Manager and he was just amazing. He gave me a great deal and set me up on the best course for me. When I got into the actual gym the equipment was great, it was extremely clean and the equipment worked perfectly. I was able to find everything I needed. Michael really helped me navigate the gym and helped me test out the right weight for me. He was very enthusiastic and had great energy. read more

The cleaning lady with 5 colors in her hair was bullying me. she literally stuck her foot in the bathroom stall while I was using it. another time blasted music next to me. even harassed me in the grocery store. the manager did not care. read more

Broken machines, super crowded on the evenings with teens sitting on the machines texting and using their phones and you can't get your workout done! People also vaping inside the gym and the stuff and corporate care less! read more

A great gym for this price point. So much more space and equipment then Planet Fitness. The classes are are an added bonus and a great motivation to workout with other people. Just for the classes alone if you go regularly, the membership is worth it. Only gripes are this gym is not 24/7. It closes early on weekends, which at least for me, was a prime time to work out, in the late afternoons. Otherwise, no complaints!!! read more

Crunch has exactly what I want, great classes, great equipment and this facility is super clean. Staff is super friendly and helpful, prices are affordable and I love how you can find your classes online thru their app. This club has tanning, hydro massage and steam room. What else will you need after a good workout. The only downside is that the trx room needs more lighting and the lockers are a little rusty and they are too small. Other than that I enjoy coming here. read more

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My boyfriend and I came into town for Christmas and were looking for a gym to work out in. We had no issues getting a guest pass, the process was swift, and the guest pass was free. We live in San Diego, where free guest passes NEVER happen. The gym has brand new equipment, multiple squat racks, and the cardio machines were up to date. The environment was clean, and I was not worried about my safety as far as Covid. Very friendly staff. We'll be back when we visit again! read more

Overall, this gym is good for the price, it's fairly cheap for a gym membership while most of the things there are good quality. I say MOST because there will go very long periods of time where a certain machine is broken. I'm talking like 4 months long. The only other issue I have is the lack of adjustable multi use cables, which they only have 4. Other than those few things I have no complaints, it gets the job done for me whether it's free weights, machines, or body weight exercises read more

Dudes, this was a saga. Over a year later, they finally refunded the annual fee I'd been assessed AFTER ending my membership because of moving. But they did refund it and more because of issues on their part, which I appreciate. I joined right after they opened for a few months, and people were friendly. Overall, it's clean and has decent equipment, though not enough Oly stuff for the demand at times. Classes can be good, but depends on the teacher as usual. For more info on the harsh realities of ending your membership or being talked out of a Groupon, see below. read more

I have never dealt with such horrible management and customer service. It's unfortunate that I'm giving such a terrible review because I enjoyed working out here, but dealing with management & the pure unprofessionalism at Crunch Fitness - Mt. Prospect has been a COMPLETE TURNOFF. My issues range from poor communication among staff & with clients to a complete disregard for quality customer service and client respect. I could share almost ONE YEARS worth of issues, but I'll keep it brief: When you call the front desk to speak with a manager but the manager is unavailable, do not expect a call back. EVER. & when I say ever, I mean EVER. When a manager tells you that you'll be receiving a refund for THEIR mistake, expect to have to call 5+ times in order to receive that refund. Or, don't expect a refund at all because apparently it's not within their policy. Also, when you have to call 5+ times for whatever reason, it's almost certain you'll be talking to a new manager because they go through managers constantly. Oh & lastly, if a manager promises you something, always document what they told you or else you'll be screwed out of $100 for mistakes & miscommunication among their staff. I don't mean to be harsh, but the amount of frustration and headache that Crunch Fitness - Mt. Prospect has caused me requires the honesty & brutality. Despite being a nice gym, I would absolutely NEVER go back. read more