Excellent service! Bought vent guards and Paul took the time to find the right product. Ordered…read moreand received within a few days. Buy local and support the people and businesses of our community!

I ordered 2 fire gel spray kits. I Paid over $200 for them. Took over 3 weeks to receive and once I…read morereceived the kits(2 plastic 1 gallon bottles with 2 plastic nozzles) there was no fire gel included in my package. I talked to the rep and they told me that fire gel was an additional $300. Very misleading. So I tried to return the unused product and now they want to charge up to 100% restocking fee. Please stay away from this company. They steal your money with no remorse. Since my previous review the ceo had personally contacted me. He has since corrected this problem and made it right. I have now purchased more product and highly recommend his company. They go above and beyond to provide customer satisfaction.

Big customer service problem here with these folks when there's a problem. "Norm" stopped "Beau"…read morefrom giving me a refund following his mistake of selling me three 9 foot line posts that turned out to be 8 footers when I got home. I had stopped by on our way home from Tahoe and it's a 5.5 hour trip back to exchange, so I needed some help. I tried to talk to an owner, but they wouldn't let me. It's super unfair and really bothers me.

Came here to get my camper trailer weighed for registration. It's a quick simple process but the…read moreguy at the counter was very rude. I still got what I needed so can't complain about that.

Emily's ability to prioritize, take action to achieve results & keep me on time, all with a smile,…read morewas a blessing! I needed a person who could think 2 steps ahead & cut out the red tape of getting projects around the house scheduled/completed & cover for me in my personal schedule as well. She was great at setting up the leg work or doing research then giving me a few options so all I had to do was make a decision & then she followed up on the rest to complete whatever we put on the 'to do' list! I never would have completed all my demands before leaving the country for work without her & her amazing skills! I enjoyed working with a person who was the utmost professional with deadlines, staying on time, keeping costs low, having excellent communication, and being flexible of my requests...no matter how big or small. She earned my trust which is hard to do when it comes to business relationships. I liked her upbeat attitude & fun personality. It made things less stressful along the way. Give her a call, she can truly help make life more productive & lower your stress!

As some of our rental properties have begun to show their age, we've been committed to working with…read morelocal vendors whenever possible. Cameron and his crew at Floors To Go recently installed Quick-Step laminate in one of our homes, and they did a fantastic job! What impressed us the most was their ability to complete the project while the tenant remained in place--efficient, clean, and respectful of the space. Highly recommend both the team and the product they suggested!

Once they make the flooring sale, they subcontract the installation. Install was fine until it came…read moreto baseboards but installer at the home didn't speak English which presented an issue and baseboards are now up. Baseboards were not part of the contract so we will have someone else install new ones.

What a great experience! When we went to look at the different types of bark, soil, and rock, the…read morefolks there were very helpful in our decision making process. The best part was delivery...Tom dropped all 3 products with absolute PRECISION in our driveway! It made the job so much easier to have everything strategically placed. We are extremely happy with the service and products we got from Sierra Landscaping Material. 100% recommend!

My husband called your company and asked how much rock he could get delivered that day and the girl…read moresaid a few different load sizes but the biggest was 12 yards. She did Not say your company can deliver More at one time IF he waits a couple days or that IF he needs more there are better cost effective options. We ordered 12 yards and are Very confident we did NOT get 12 yards. But no resolution or partial refund. 1st call after Delivery: Nancy answered. I explained how my husband saw your limited time savings of 5% ad and that you meet or beat most competitors pricing and he thought you guys would have his best interest at heart & that he would be getting fair prices and good information. Nancy said the website does Not say you meet or beat prices - it may say you meet but Not beat and was Very rude & snotty about that behaving as though I was lying. Then Nancy said it is Not her fault we didn't look around Before choosing you guys! Placing blame solely on us for Not choosing another cheaper company or Making Sure they Price Matched or Making Sure they Informed us of Cost Effective Load Sizes I, also, explained that as customers we are Not experts in this trade and we do not know about certain yards being different prices and that as a courtesy we should have been informed on what size load would be More Cost Effective - Nancy said whoever takes the order Does inform the customers of what is more cost effective. * The man, Tom, who I spoke to when I called again to check if owner was in said the Opposite, I'll go over that below. I called a 2nd time to get the Owner Information Tom Answered and was rude immediately and brought up our order and the "situation" despite me ONLY calling back to get OWNER INFORMATION. At one point Tom said "why do I need to tell the customer what's more cost effective?? That's not my job!" Tom Acknowledged the girl who placed the order did not discuss with my husband about any other cost effective options like how a full 16 yards (he interrupted with you mean 18 yards?) is not much more and how during the weekend it is "landscaping" prices according to Tom and that's why it was so high. And he reiterated how it is not their job to help us get a good deal! No one informed us of Other cost effective options regarding load size or timing of the delivery. And when I called this morning this was my MAIN issue but; None of your employees demonstrated empathy or even Understanding at Any moment. None of them took responsibility for anything or their parts. NANCY AND TOM blatantly mistreated me, told me I was Wrong even though I have Screenshots of your website and google ad. I never said anything to your employees other than trying to discuss the situation that happened. Nancy and Tom were Defensive and rude right from the start. Every customer should be valued and be treated properly. Employees should be respectful, considerate and informative so their customer can get the Best Experience with your company. It encourages repeat customers and many customers do have multiple projects. I hope you can resolve this issue in a fair manner and make up for my mistreatment by your employees. I would like to be Able to leave a Positive review for your company on Facebook, Yelp, Google and Angie's List. TIM the OWNER did NOT resolve the issue & was Not much better than his employees. He told me he couldn't do anything for the order we already made and all he could do was tell his employees to be nice when I called. Then when I mentioned reviewing them on all the places Above he said he can offer a discount on our Next order with them and will base the discount amount on the load size. He did not even Acknowledge the Possibility of being shorted!

Very disappointed in the service. It was apparent they did not want our business. Waited over a…read moreweek for a call on tile grout to be ordered. A call that was supposed to happen the next day but never did. After several calls we made to inquire what happened we were totally blown off & it was apparent they DID NOT want to do business with us. Too bad we were looking at tile for our new master bath. NO WAY would we purchase anything from the owner of this place & we wanted to do business locally!! Shop on people the owner is a........!!!!!!!

This was a horrible experience. Needed tile to finish a shower. Got charged extra for freight…read more The tile was never delivered, and they do not answer the phone or return messages. My credit card company can handle the money, but thought I would post a warning for future customers. Bad business!

Great prices! Lowest around for sand! HALF the price of local landscape supplier in Shingle…read more Super friendly staff! Will use them again!

They delivered exactly what they said with a terrific driver and on time! We're in a difficult…read moredelivery area of Swansboro and we were very impressed

Had our rental home installed with flooring in 4 rooms (laundry room, family room, kitchen, dinning…read moreroom). This is when David was in the store and there was a diffrent installer. At this time the pricing was GREAT we prefer to shop local and support local small businesses. However; We're finding several issues with this install, the molding is coming away from the walls, we've found bad patch work, and even manufacturers defects.It is too late for us to have these issues corrected therefore, I'm informing folks about this so you can be very VERY DILIGENT In inspecting your installs. I had an estimate done in our family home just a few weeks ago for 2 rooms (dinning room and kitchen) the cost for this install is very close to our whole rental install. So shop around.

We called to get a quote and had an appointment set quickly. David came out to our home on a…read moreSaturday to get measurements, this is rare!!! During our consultation we looked at different samples of flooring. We were educated on the differences between the types of flooring we were interested in which were, hardwood, luxury vinyl and carpeting. After learning about the differences in flooring, we narrowed our decision down to carpet and luxury vinyl. We received the quotes for both carpeting & luxury vinyl fairly quick. They were both reasonably priced which we were very happy with and we decided on the luxury vinyl. We originally were going to go with a pattern that had some grey hues to it but did some research online and found a deeper color vinyl that we fell in love with. We called David and asked if he had that specific tile available. He didn't have it in stock so he ordered it for us!!!! We were very happy that he was able to accommodate our request. David arrived on time the day of installation. The rest is history. We will be using Sierra Carpet to change the flooring in our remaining rooms, hallway and staircase. We bought our home 4 years ago now and were ready for a change. The carpet we had was 9 years old. Now we have the most beautiful flooring in our living area. See the transformation of the room in the pictures. David your work is amazing, we haven't stopped talking about how the work you did has changed the look and feel of our family room. Thank You and Keep up the great work!