Cleaned two large oriental rugs. Efficient, thorough, speedy, courteous, definitely affordable. The rugs look great. I'd hire them again in a heartbeat! Thanks Crystal Carpet Cleaning! read more

Joseph was phenomenal. The carpets look better than when I first moved in. He was very friendly and answered my questions. A+.

Mike, did a great job arrived right on time at 12:00. The cleaning came out great and the price was good. Its a pleasure to do business with such a well organized organized company. Charlie B Bellevue WA read more

Carpet looks great--very happy with the work! Adam V. is an excellent technician: knowledgeable, efficient and personable. Also appreciated that Crystal Carpets answered my phone call and kept in contact about their arrival time. Will not hesitate to refer and hire again. read more

Joesph is the Michael Jordan of cleaning carpets! He also provided great customer service and was very friendly. Definitely recommend

From the time I called in to get an initial quote until the time Adam was finished cleaning my carpets, I was very satisfied with the folks at Crystal Carpet Cleaning. Adam was on time and professional from the time I answered the door and until he left. I was very satisfied with the job and will use Crystal again the next time I need the carpets cleaned. read more

Crystal Carpet Cleaning & Restoration - Carpet Cleaning Near Me - Bellevue, Washington

I contacted Crystal carpet cleaning after reading on their website they could provide cleaning to the carpet for three areas at $249. I've personally owned home for 24 years, all with carpet. I've owned this particular home for 10 years and have had this carpet cleaned prior, with no problems I importantly point out. I have spot cleaned here and there when we spill, pets, etc. But there was no discoloration to the carpet prior to their arrival. Just dirty carpet haha. The technician did have a good customer service. However, I would never use this company again because after their cleaning process, they said due to my "spot cleaning" (isn't that a pretty normal thing??) there was now permanent discoloration. So part of my brown carpet areas are now a pinkish color. I called a couple days after their service was complete obviously not fully understanding the carpet discoloration from their "cleaning" was now permanent. The owner son Chad did call me right away and the technician Adam (and again they do have good customer service) but why would I (or anyone) use a carpet cleaning company that cleans the carpet and leaves behind permanent discoloration from previously spot cleaned areas? Doesn't everyone spot clean their carpet? I never had another company do this before, in 24 years. I feel like they should be VERY upfront and state BEFORE they start cleaning that if your carpet has EVER been spot cleaned their cleaning process could be permanently discolor the carpet. Umm I'd rather have dirty carpet or use another company! Why would anyone use this cleaning process? I'm kicking myself that I did not go with ChemDry like I usually do. This was a very expensive and disappointing learning lesson for me. Bummed!! read more

Exceptional - Adam is a carpet expert and extraordinary at both service and skills,....always adjusting his craft to ensure my carpets look literally brand new, regardless of the stains; dogs, food, plants, family life. I am always amazed and deeply appreciative for Adam's knowledge and skills. Additionally, he is efficient, fast and no delays, always so considerate for my entire home and our busy life. Fully endorse Adam and the team from Crystal Carpet. read more

Carpet Cleaning. Excellent. Great. We just today used Crystal Carpet Cleaning and Restoration. We were booked for a week out, but since they would be in the area they called to see if they could come "tomorrow". I appreciate that they took the time to contact us and move up our cleaning date. I had more than a couple horrible stains, one stain that I have had two different carpet cleaning companies try to remove, and these other companies only made the stain worse. Crystal Carpet Cleaning REMOVED the stain! I am so happy with the cleaning job. If you knew how horrible my carpets were (we should have taken before and after pictures) you wouldn't recognize my carpets now. Excellent. Highly recommended. Knowledgeable. And Mike took time to talk to us about some of the areas that he could make look better but not completely correct. read more

Adam was prompt, kind, professional and informative. An A+ experience and job. I highly recommend.

Amazing service. Carpets came out fantastic. Response was super quick when I had questions. Tech was very professional, upfront about costs, and do a quick fabulous job. Can't recommend this company enough for carpet cleaning. Will use them again when the need arises! read more

We were blown away by how clean Crystal Carpet Cleaning got our carpets! We had lots of spills and stains from our toddler and after the carpet cleaning even stains from before we moved in were gone. It was quick and easy to schedule. They got in contact with us right away and were quick to respond to any questions or concerns. Highly recommended! read more

I had a last minute need for carpet cleaning while all the furniture was out of my rooms for carpet stretching. Even though their schedule was full they made room for us for the next morning. Adam did a great job with the truck mounted hot water cleaning using a mild cleaning product in the hot water. Carpets were pretty dry within about 5 hours. local family owned business a plus. read more

I contacted them via Yelp and Chad was impressively quick to respond with how their carpet cleaning service worked (by the square foot) and how soon they could come out (in only a few days and with a nice brief arrival time frame). He was more than happy to share more details when I wanted to talk by phone and quoted me a reasonable price range. He said Mike would be our tech and I was delighted to hear that, having seen other positive reviews with his name. Communication was superb leading up to the day of service and Mike couldn't have been more personable and professional to work with, not to mention did an excellent job cleaning our carpets to a soft fluffy feel again! Will recommend Crystal Carpet Cleaning to everyone I know here in Sammamish. read more

I called to get my sofa cleaned. Clearly they were profiling me because once I said my house was in Renton, they said it was too far south. I live in kennydale which is 3.7 miles away from their location. Either you have to be under 3 miles away to be serviced from their south Bellevue location or they just wanted to say no to me because it was a Renton address. Mind you I tried to tell her, "I'm practically in Newcastle". Look at their location and where Newcastle is. They didn't want to hear it. They were just profiling that I didn't have a Bellevue or Kirkland address. Mind you I own 7 rentals in Kirkland, so it was probably a dumb move on their part. Edit: I appreciate the response, we all need a chance to train new staff. read more

We've used Crystal Carpet a few times and they have always provided excellent service at a reasonable cost. Most recently we had some sticky adhesive residue from a carpet protection painters put down, and they came twice to get it out, the first time trying just steam (which helped but didn't fully work) and the second time using citric acid before it fully came out. Would definitely use them again. read more

WOW! Totally blown away by the impeccable job Adam V. did today. He was incredibly professional, courteous, and thorough. We had a lot of questions and he was great at answering all of them. Our cat had a few accidents here and there in a couple rooms (and on one part of our sectional) and Adam was able to work his magic and got those stains out. Our carpet looks like new, and I only wish I would have called this company to come out sooner. I also like how he assessed the work and gave us an estimate prior to getting started. No surprises this way. One other thing if you're hesitant about hiring someone to come in your house during this time: Adam wore a mask and was very cognizant of social distancing, which really put my mind at ease. Thank you, thank you for the amazing work! read more

Crystal Carpet Cleaning & Restoration - Before - Carpet Cleaning Near Me - Bellevue, Washington

See all

We had a k9 house guest who left the house and his smell did not. A month later we gave up and called Crystal carpet cleaning. Very courteous and professional, an informative walk through and great quality work. The smell is gone and most of the discoloration has been less noticeable. read more

Crystal Carpet Cleaning & Restoration - High traffic zone of carpet, cleaned up nicely. - Carpet Cleaning Near Me - Bellevue, Washington

I am grateful to Crystal Carpet Cleaning for the work they did today. I required cleaning in a tricky 3-story townhome with minimal access points and they delivered with no issues. From scheduling to completion there was ample communication. Furthermore John and Mike were a pleasure to talk to and left me with lots of tips on how to combat future carpet challenges. They were kind and considerate of my anxious shy dog who is afraid of loud noises. Her comfort during the entire process is testament to their efficiency and kindness, considering she is usually terrified and anxious whenever new people come into our home. Thank you for your time and work today, I really appreciate and will reach out again if I have a need. read more

Our carpet is like new again, which is saying a lot with 4 pets in the household! I messaged through Yelp, was replied to quickly with a quote, and they were even able to come out next day! Devin was very kind, respectable and courteous, and the total was actual less than estimated- that never happens! Hopefully we won't need this service again in the too-near future, but we will know who to call! read more

See all

We have used this company for about 30 years now. They were just starting out when I called them. I highly recommend them. They are courteous prompt pleasant hard workers and accommodating. They are the only company I would use for my carpets read more

John went above and beyond for me today! Although the room adjacent was not a part of the bid, John just had to make it right at no cost. John is straightforward, friendly and a hard worker. A rare gem, so glad to have met him! read more

See all

We had Adam come to our house to clean our carpeted stairs and basement after everything was covered in a fine coating of drywall powder from an addition. He did a fantastic job and we hope to use this service again. read more

Very professional and highly recommended! It was my first time to use them and the experience was great! I will use this company again! John is very responsive even on weekend by replying my Yelp messages. read more

Wow. Great whole experience. John was great on the phone when scheduling the apt. Friendly and didn't try to sell on extra carpet cleaning. Devin came on time. Very respectful and nice. Cleaned better then we have ever had our carpets cleaned. Will def be using these guys again! read more

I got Crystal Carpet Cleaning to clean my carpets at my old condo about 6 months ago. John was responsive and got my cleaning scheduled quickly, and Adam who came to clean the carpets was knowledgeable and professional. He did a great job removing stains and making the carpets look new. I was also given a complimentary bottle of Spot Out to remove pet soiling from my carpets and contacted John again when I ran low. John was happy to provide another complimentary bottle, which I was not expecting! read more

There should be six stars available to use for John Surdi and Crystal Carpet Cleaning. I've been using his company's services since my carpet salesperson referred me to them as being the best in the area nearly three years ago. I gave them a try - and yes, she was correct, he is the best. I have thick cream carpet and two cats who are constantly choking up fur balls. Like magic, When John cleans our carpets they look like new again. All stains are gone and they are as soft and fluffy as the day they were installed. As for pricing, he's definitely well priced and as a plus he provides outstanding service and stands by his work. read more

Adam cleaned our carpets recently and did an amazing job! He showed up on time, was extremely professional and had a wealth of knowledge concerning carpet care. He's been in the business (his family once owned a cleaning business), so we felt he was pretty much an expert and would do a great job-which he did!! We will definitely use Crystal Carpet Cleaning in the future and ask for Adam!! read more

Our go-to choice for carpet and area rug cleaning for several years. Excellent service and results. Definitely recommend!

We had one of Crystal Carpet Cleaning's technicians come out to clean a home that we were moving out of. The carpets were brand new but we had some stains throughout. The technician was very friendly and knowledgeable. He went above and beyond to help us make the carpets look the best they could. They look BRAND NEW. Their truck-mounted system is definitely the best way to go. I can't suggest a better company to do business with, they truly were a pleasure to have. read more

Crystal Carpet Cleaning & Restoration - Carpet Cleaning Near Me - Bellevue, Washington

I'm so delighted that I found Crystal Carpet cleaning! After getting our light colored carpets installed 4 years ago, our children and dog have put it through the ringer, and while Nature's Miracle and our own steam cleaner have helped, there were some very stubborn stains that have just refused to go anywhere and turned into a bit of an embarrassment. But when Adam from Crystal came in, that all disappeared. First, when I reached out, John responded immediately and was able to make an appointment for my cleaning within the next 1-2 days, and he was delightful to speak with on the phone. When Adam arrived, he was also the most friendly person, a delight to speak with, and got everything done in a really reasonable amount of time and way beyond my expectations for what the results would be. Frankly, I really wish that I had taken before and after pictures (I only took the ones after to show off to my husband) to be able to post here to show off the huge difference, but all I have to say is that our carpet looks brand new and I would use their service again in a heartbeat! read more

Crystal Carpet Cleaning & Restoration - The stairs had also been targets of dog urine and now the spots are gone!! - Carpet Cleaning Near Me - Bellevue, Washington

See all

John from Crystal Carpet Cleaning and Restoration Inc. was responsive from the first day I contacted him via Yelp. He was polite, professional and asked good questions to help him come up with a proper quote. He was very fun to work with, showed up on time and ready to tackle the carpets we had! He finished 2 floors of carpeted floors in 2-3 hours and very reasonable price. Do yourself a favor and call John for your carpet cleaning needs. He's the best! read more

Had a smooth and wonderful experience with Crystal Carpet Cleaning! John was extremely responsive. I also received texts letting me know when he was en route and when the job was completed, which was super helpful. Our carpets smell fresh and clean, and I was pleasantly surprised to find that an old stain that I thought was permanent was completely gone! Thank you so much! read more

Cleaner arrived on time, was very friendly. Worked efficiently and quickly. He was done in about an hour and did my living room/dining as well as 1 room downstairs. The carpets were so bad before, he's a miracle worker! read more

Crystal Carpet Cleaning & Restoration - After pic. Before there were lots of dirt spots from lots of dogs. - Carpet Cleaning Near Me - Bellevue, Washington

I am very satisfied with their service and I will recommend John to anyone who needs to have their carpet cleaned. I called Crystal Carpet two weeks ago to ask for a quote for carpet cleaning. John asked me some questions to get a better idea on our needs. He asked how big our house is, what material is our carpet, do we have pets, any spots that need special attention in order to give me a more accurate estimate on price and time required. Last Saturday, John came to our house to clean two rooms and a special treatment on one spot that we spilled red nail polish (1' x 1.5') about a year ago! The whole cleaning process took about less than 2 hours. He set up corner protection before he brought the vacuum and hose into the house. When he tried to clean the nail polish, he was very dedicated and used different ways to clean the spot, it took him a while but at the end he succeeded!!! I didn't' expect the nail polish to be gone because it's been a while and we rubbed it before when we tried to clean it ourselves. But John made it disappear! The carpet looked like brand new! I was so impressed by the result and you can definitely trust his professional knowledge on cleaning the carpet!! read more

Adam came today and did a fabulous job on our filthy carpets. I highly recommend this company. Very professional

Fabulous job, John! I'm so pleased with the care you took on the carpets. Little details like the corner bumper, to protect my walls, to "raking" the carpet when you were finished. Thanks also for addressing the concern about the kitty and her possibly escaping. All went well!! See you again the next time. read more

We've used Crystal Carpet Cleaning years ago, was so happy to find out this year the business is still going strong. When I sent a request here at Yelp, I think I got a reply back from John the same day. John is an incredible professional in his field. The gentleman who came to clean our carpet on our appointment was Adam. He is equally another expert in the field. We needed our 2nd floor all carpet areas cleaned, including one room with lots of dog pee stains. Adam took time to explain to me how he would manage the job and gave me an education on those stains. He also told me they only charge by measuring the common areas, not based on the square footage of the place since we have all the furniture on site. He did an excellent job, all carpeted areas look like new after the cleaning, and that pee smell was totally gone even he told me it may still linger for a few more days. Crystal Carpet Cleaning delivers more than it promises, highly recommend!! read more

Adam (the technician) did a great job. Easy and straight forward. Adam was personable and I particularly appreciated that he took extra time and walked us through what the process would look like. read more

I was looking to restretch and clean my entire house (2,000 sqft house). John and Matt were very friendly and professional and gave me a great quote, they're not trying to bait and switch their customers. I actually ended up giving them a generous tip because of the great results! I would totally recommended them and use them again!! read more

Crystal Carpet Cleaning & Restoration - Master bedroom before carpet restretch and cleaning - Carpet Cleaning Near Me - Bellevue, Washington

See all