We had a great experience with Proficient Plumbing. Garrett was able to come late in the day after…read moreour first call. He looked at the old tank hot water heater, which had a tiny leak after 19 years of use. He recommended that we replace it with a Navien tankless unit. Two days later, he was here with an apprentice to install it. We could not be more pleased, since they tolerated and answered all of our questions. So they have earned our highest recommendation.

One thing you don't see in other reviews are specifics on Proficient's pricing…read more ASK FOR AN ESTIMATE AHEAD OF TIME! Hint: They won't give you one until you commit to a $99 trip fee. ASK THEM WHAT THEIR HOURLY LABOR RATE IS AHEAD OF TIME! Hint: They won't tell you. Proficient tried to sell me on a "one-size-fits-all" pricing structure. 30 minute job? Same price as a 12 hour job. You learn this AFTER they arrive at your house. I had a broken bathtub cartridge that needed to be removed. $450 + $99 trip fee is what they quoted me on arrival. Seemed beyond excessive, so I spoke with the owner Bertin and asked for a time & materials rate. Lots of excuses, zero perspective. He wouldn't budge, so I declined service and did it myself. A slot screwdriver, hammer and needlenose pliers did the trick in 40 minutes (only took 10 minutes after I figured out what I was doing). Ask yourself if this is smart business: Tie up 2 hours of your plumber tech's time, multiple phone calls with dispatch/admin, a phone call with the owner, piss off a customer with reasonable objections that will never use your company again and get a 1-star online review. For $99. Nice work Proficient!

Fast service. Good quality and customer service nice people to work with. I've used them many timesread more

Always friendly and courteous and diligent at getting the issue corrected quickly. We had our…read moredisposal replaced. The new one is better than the old one ever was. We will always use Adept.

We awoke Saturday morning after Christmas to very low water pressure. I went outside and found…read morethat water was bubbling out of the ground near our house. I shut the water off and requested a plumber via Yelp. Geronimo and sons was the least expensive and said he could repair it today. He came by around 3 pm and had us up and running by 4:30. He did a great job and replaced our grass as best he could with everything soaked from the leak . I was very grateful he was able to complete the repairs on a Saturday after the Christmas holiday for a reasonable price. He's also very professional and courteous. I got his card and will definitely use him again if we have another water disaster.

Geronimo helped us out with a sewer pipe leak after our first contractor backed out. He was…read moreresponsive, reasonably priced and good to work with. I found him through Yelp reviews- thank you Yelp!

What a great family run company. Well priced, knowledgeable…read more, and so very pleasant. Would call them in a minute again !

I couldn't be happier with the service I received from Jacob today! He was prompt, kind,…read morerespectful, friendly, and most importantly...he addressed all of my concerns efficiently and with great expertise. This was my first time to use Thunderbird Plumbing and I will be recommending them/Jacob to my friends and neighbors.

They went well above what anyone could ask for…read more My home warranty submitted a service request Thursday night for my busted water heater around 7:30. Friday morning I called to set up an appointment, we arranged for Monday around noon. At about 11:30 on Monday I called to see what was going on and the gentleman I spoke to said they were running a bit behind and let me know they would be several hours late. You would think that would be cause for a bad review, but without going into too much detail, there was a very good reason. The gentleman's colleague had experienced a personal tragedy. Enough that I expected them to have to cancel, but the man on the phone insisted they could make it if I was ok with them arriving later in the evening. They were late, in fact they were well past their normal hours when they arrived. Again, I see this as a positive from a customer service perspective: despite the deep setback, the man had not only returned to finish the work day, he worked an extra long day to fulfill the company's commitments. Within 30 minutes of their arrival, I took my first hot shower in a long time.

Rescheduled once and then attempted to reschedule again--this time via text--an hour after the…read morescheduled appointment. Never answered phone calls and ultimately didn't show up. Completely unprofessional and a total waste of my time.

Mike has been my plumber for years except for a period when I lost his phone number and tried the…read morenumber posted on Yelp. His business is NOT closed. It was just my good luck that I ran into him one day and got his number again. As great a plumber as he is, he simply does not advertise beyond having a business card. His phone number is 512-626-8036. Do yourself a favor and hang onto that number.

I have been using Drippin' Irrigation for my property in the Dripping Springs area since 2021, and…read morethey continue to prove why they are the best in the Hill Country. Most recently, I had a complex situation following a service call in May. Due to some poor workmanship from a previous technician and a transition in tenancy at my property, the system was left with several non-functioning zones and mechanical issues that went unnoticed until I returned to manage the property myself this October. When I reached out to explain the situation, Carl personally came out to handle the follow-up. He spent nearly two hours meticulously inspecting every single zone and head. He was incredibly honest and direct--starting the conversation by apologizing and acknowledging that the previous technician's work had simply failed. Carl didn't just fix the immediate issues in Zones 1, 3, and 4; he ensured the entire system was back in top working condition. He also shared very useful, straightforward observations and recommendations for the system's long-term health. It is rare to find a family-owned business with this much integrity. If you want an irrigation team that is honest, stands behind their warranty, and truly knows their craft, Carl and Stacey are the ones to call. Highly recommended!

TERRIBLE customer service. I have never been spoken to by someone who claimed by the the owner of…read morethe company! This company installed my Rachio sprinkler system back in 2023 which cost me over $1000 and have since come out twice to do repairs on my sprinkler heads due to an armadillo being in the yard. But when they last came out to fix a sprinkler head that was popped up they didn't run a full diagnostic on my entire system and wanted to charge me another labor fee of $175 / hour. I got a "discount" at $125 / hour because the technician was there for 14 minutes (by my ring doorbell calculations) but the "owner" went back and forth with me on the minutes of which he said the service took place. I WOULD NEVER RECOMMEND this company to anyone and I am telling all the people who referred me to switch companies. Bad business.

Hide your personal property and valuables - do not leave worker unattended!…read more The main contact, Jason - I believe was responsive, solution oriented and worked quickly to resolve our issue. However, keep an eye on him/his team as we had valuables stolen. We have it on camera and have submitted a police report. BE CAREFUL!

Elderly Customer Treated Poorly - Beware…read more My elderly mother hired Delta Plumbing to repair a continuous water leak at her home. Her regular plumber wasn't available until the following week, and given the urgency, she reached out to Jason. Unfortunately, this turned into one of the most frustrating and concerning service experiences we've ever encountered. After collecting a $650 deposit, Jason refused to provide a written scope of work or a detailed estimate--despite his website claiming "clear, upfront estimates." The only "invoice" we received was vague, lacked itemization, and omitted basic information required under Texas law. When my mother asked him to include a service date, he replied, "You don't need a date on the invoice." When she followed up again and explained she might need to stop payment on the check until proper documentation was provided, Jason sent threatening text messages directly to her. He claimed he would "seize" the city-owned water meter and charge over $1,000 to reinstall it. He also threatened legal action against both of us if we left a negative review--even though he had previously told me how important reviews were and actively encouraged me to leave one. Even more disturbing, he bragged about retaliating against a past customer, describing how he surveilled their home and removed a water heater during a dispute. That comment, paired with the threats to my mother, felt incredibly inappropriate and unprofessional in my opinion--especially directed at a 72-year-old woman living alone. We ultimately paid $2,500 total, yet still have not received a paid invoice. The charges equated to roughly $250/hr for excavation and sleeving work, with no breakdown or explanation. This contrasts sharply with another plumber who worked on the same line just months prior--who provided detailed estimates, a 1 yr warranty and documentation before any work began. When asked about a warranty, Jason initially said he didn't offer one. Only after repeated pushback did he agree to a 30-day warranty, saying, "no one gives a year warranty" and "It's in the ground--I can't control the ground." For work of this cost and importance, that response was disappointing and, frankly, dismissive in my opinion. Worst of all was how my mother was made to feel throughout the process--confused, belittled, and punished for simply asking fair and reasonable questions. No one, especially a senior citizen, should be treated this way by a licensed professional. Public records show Mr. Ragusa has already received a disciplinary penalty for failing to provide proper documentation in the past. If you're considering hiring Delta Plumbing, I strongly recommend getting all pricing, scope, and warranty terms in writing before any work begins--and, if possible, consider using a different company entirely. Respect, clear communication, and transparency should be the bare minimum. Sadly, that was not our experience. And for the record: this is the review Mr. Ragusa personally requested. ADDENDUM: I was not the customer. The work was performed for my elderly mother, who hired Mr. Ragusa independently. I became involved only as her caregiver, helping her request a standard, itemized invoice for a plumbing expense of over $2,000 -- which she needed for a City of Austin utility credit. My requests were respectful and appropriate. Additionally, Mr. Ragusa sent an email to me explicitly stating that he would shut off my elderly mother's water service if this review was not removed. He then followed through -- turning off her water without notice over a holiday weekend. I have documentation of this communication. "Water is off and meter locked out f review is not removed from both sites I'll be next to remove water line I'll rip out the ground and then you will have something to complain about Happy 4th Sincerely Jason Ragusa Delta Plumbing LLC " Mr. Ragusa's repeated claims that I was his customer and am harassing him are completely false and part of a troubling pattern of retaliatory behavior. I was simply assisting my mother, who is 72 and disabled, in requesting a proper invoice. Proceed with caution.