Disrespectful experience. Tried to ask simple question. It irritated the gal and she snapped at me…read more No cross training. There are some great employees but there is this we are superior attitude which makes my stomach turn. I donated cuz I believe its a positive. Won't be returning to the Mishawaka center.

I started donating plasma to make quick money for a trip and continued to do so once I realized…read morethat plasma can not be synthesized and donations are really important. Anyway! My first visit was the longest. Close to 3 hours total. I had to sign paperwork, get entered into their system, go through screenings and a physical. Then being on the donor floor getting drawn was about 45 minutes of that. The experience on the floor: you sit in a chair with your feet up next to a machine that reminds me of an 8mm projector. The phlebotomist will insert a 17g needle into the arm of your choice which will draw blood into a machine that centrifuges the plasma away from your blood and pours it into a little collection jug. Then that process stops and switches to returning the red blood cells along with saline to hydrate you. It cycles between those a couple times for about 40-60 minutes, sometimes less sometimes more. It's a pretty painless procedure, but keep in mind the needle stays there the whole time, it's not a catheter so you can't bend your arm. Everything is very sterile here and quite comfortable. A lot of the staff and people who donate seem to know each other from coming in regularly and it makes for a less anxious environment. There is a pretty large divide between people who like to work there and people who don't want to work at all and if I took off any stars, it would be for that but I'm not going to give anyone a reason not to make a significant contribution because the person who does my health screening didn't want to ask about my day or explain every step like I'm a toddler but for some people that can make or break an experience that can be as intimidating as this. The payout is between 30-100$ a visit depending on if you're a new donor, your weight, and your trip number. Worth it if you're little short on bill money or something.

To all involved in the care of Linda Tripplet Gubi King;…read more It would be impossible for me to express my gratitude to all of our friends for the love shown to Linda and I over the horrific events of the past 30 days. It's beyond comprehension to find the love that was exhibited to Linda and I from the Elkhart General Hospital ICU staff, the Indiana University Medical center ICU staff and all their wonderful people from the valet parking to the 6th floor. These are incredible loving people. Linda loved every one of them. She had special names for all of her caregivers, she loved them so much. A special, special, special thanks to our ever so loving church friends that stood by Linda in her time of need and me in my time of sorrow. Your love is beyond belief. An ever so humble Thank you to Jack and Karen Rorie our pastor and wife at The Sanctuary church in Osceola, IN. In the most critical time of Linda's sickness they spent 3 nights sleeping on chairs in the waiting room in their concern for my precious lady, what awesome love. And Nina, Joe, Bob, Jane, Sue, Floyd, Gwen and the Sharp family a special thanks for your help in time of need. God bless you all for your amazing loving care. Thank You, Roger King

I had been considering donating plasma for several months but did not have any idea what to expect…read more I went to another plasma center in town and turned and walked (ran) out after seeing 2 people fist fighting in the lobby and the staff basically ignoring it. When I came to Biomat I was greeted by friendly faces, a clean building and professional environment. The nurse Kris who I talked to was so friendly and nice to everyone she dealt with. Linda was also really nice. Glad I didn't give up after the first center, Whole different vibe. Plan on going regularly.

Waste of a day off to *not* be told I was anemic, to go see my doctor, or what I could do to…read moreimprove my hematocrit level. Seriously considering my triennial double red donations back in Iowa. Even with a 6 hour drive, there the communication was much better, and I was valued as a donor; not hustled out the door. The consistency in the reviews and lack of any action by SBMF to improve the process prove that other donor centers deserve my donations.

7.41 minutes all worry it!…read more Save a life! Outstanding service! If you need blood work done this is the site to go to. They are always quick and accurate.

Great service Sean…read morewas awesome in Red section Gena was very kind in MH and Taylor Yoder is awesome

Terrible... came for a regular donation, yet 2 hours later here i am. Still waiting to get into a…read morechair to donate. Only 1 staff member taking vitals and 20 people waiting on her. Then, there is a line in the back to donate after vitals. I wish I could add a picture of video to this, because this is freaking ridiculous. Literally been on my feet for two hours after I just got done working all day, to save lives and make 40 bucks ​

So the lines in this place can take 1 to 2hrs. No seating for your wait…read more I'm a disabled veteran I can't stand for hrs at a time any longer. So I brought a small accordion style stool. To move along in the line. I was told I can't sit on my stool. If I didn't get up I would be denied. I explained I was disabled and couldn't stand for hours. The manager said she didn't care and I had to leave because her rule is no sitting. So after explaining the situation 1 more time. and told she doesn't care if I'm disabled I can't sit. So I left.

I've visited other donation centers in the area, but what really sets this location apart is the…read morekindness and professionalism of the staff. The staff was organized, and the screening process was super efficient. Would definitely recommend.

Staff members are rude and they treat people as if they were cattle and the advertised amount of…read moremoney that they say you can get is a deception clearly a marketing scheme just to get you in the door to get your plasma.

the staff at this location are very rude ! my tech didn't know what they were doing while getting…read moreme set up! while getting set up she left mid getting me ready 3 different times. another nurse came and i was told that it was in wrong. I then proceeded to wait in lobby and was told that I wasnt allowed to tell the person I was on the phone with what happened and they told me I had to end the call I do not recommend this location to anybody stay away !!!

I had extensive surgery on my neck and needed to stay overnight. The nurses and staff were…read moregreat.The quality of care and the nursing staff were excellent. I would recommend St Joseph Hospital to anyone.

I had a issue went to the emergency room ,I fell busted some ribs and knee cap just wanted to get…read morechecked out I am also a heart patient they sent me back to room to talk to on call Dr I felt like I was in a factory line with know sympathy he said will take some images and get you out of here. I can go on but I will never go there again and definitely will not recommend just saying

I decided to try this place. Looks like im going back to csl. I felt like I was treated asa…read morelowlife there. Like no one falls on hard times. I asked a couple simple questions. And commented on a couple things trying to be nice and have a conversation. They looked at me as if I had 2 heads. CSL might not be all that but there staff are much more pleasant then here. Definitely will not be recommending this place to anyone.

I'm a regular and I find the staff friendly. It's a relaxing place to watch shows on my phone and…read morealso help save lives. They don't close unless the powers out and their staff remain dedicate even through the Covid crisis. Lines were a bit long pre-crisis but it was not an issue if you plan ahead. Eat healthy, drink lots of water, bring a fully charged phone and you can make it to the 100 donation club like me.

The staff at Octapharma are very professional, clean and capable. As with any medical facility,…read moresome phlebotomists are better than others. Some of the "sticks" hurt; some you barely feel. That being said, I encourage people to donate plasma. As someone who has Rh Negative blood, I am one who has benefited from donated plasma. I like knowing that my plasma allows others to live a better life. As an added bonus, you get paid every time you donate, taking only an hour (or less) out of your day.

This was the worst experience I've ever had. Staff was super…read moreunprofessional and ignored me a few times. They also stuck a needle in without giving me warning and proceeded to fish around for my vein while the needle was in my skin. They then took the needle out and my arm started to bleed severely. They tried again on my other arm and did the EXACT SAME THING. They then proceeded to accuse me of having a blood clot when I had recently been checked out by my doctor and was absolutely fine! No, maybe it wouldn't work because you're unprofessional and untrained! When I wanted to stop they tried to convince me to try again after telling them to take it out because it HURT and the lady walked away to do paperwork. I said get it out of my arm. Their policy states very clearly that you can stop at any time. Clearly that is not the case! I will never be back and unless you want a bruised arm, I wouldn't suggest trusting this establishment. If I could put no stars I definitely would!