I had a really good experience at CSL Plasma. The facility was clean, organized, and the process was explained clearly, which made everything feel way less stressful. The staff was professional and efficient, the only thing was the wait time, it's time consuming to go as a first timer so it's best to go in the morning but after you finish your first donation it's pretty quick from then on. I especially want to shout out Darrien, he was super helpful, patient, and friendly. He made sure I was comfortable the entire time and explained what he was doing, which I really appreciated. You can tell he genuinely cares about his job and the donors. Overall, great experience and great customer service. I'd definitely recommend this location, especially if you're donating for the first time. read more

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Elle was very nice an proffesional,she's very good having a needle stuck in the arm didn't hurt.

This is the place to donate plasma. The staff are way more connected to the donors than ALL the other plasma donor centers. The nurses that do a mini-physical are so kind and attentive. You may learn a thing or two about your health. 100% Recommend. Wait times can be painful, but....they have a front of the line pass that will make it worth your 2-4hr initial investment of time to get set up as a plasma donor. Make sure to have something to eat before you come in OR they may send you out to get something in your belly. Love this place!!! read more

This place is just amazing.... The staff are kind and easy to talk to... they have a great security staff and the payments you get from helping to save lives is amazing.... The process is short as long as their isn't a line there at the time But the best part is the management...one day I left my IWATCh there and a janitor stole it... A manager named Milton took time out of his day to check the camera footage and got me my IWATCH back I will be forever grateful to Milton for that and his kindness and understanding during that process, he could have dismissed what I said as conjecture but he really listened and found what I was looking for ... The type of care I have received from here is top notch and I recommend everyone to come here read more

There is no need for appointment for donators. We get paid by weight. Usually if you're about 170 lbs+ you get about $47 the 1st donation, then $55 the 2nd donation of the week. If you are less than 160lbs I think you get like $35 1st donation, then $45 2nd donation. If you are 200lbs+ you get about 50 the 1st donation, then $60 the 2nd donation of the week. New donators get $100 1st donation, $200 2nd donation until the 5th donation. The place is clean, the nurses and staff are polite, friendly and helpful. The nurse David is awesome and the phlebotomists Lisa Kim and Jasmine, Maria, are polite and awesome at their job. Nothing but positive experiences. I've been donating for over 8 months now. A+ read more

Love this place Quick easy and staff is on point ! Jasmine o. Definitely did a great job ! Didn't feel anything! Y'all alll been very helpful read more

Victoria the floor manager was amazing at her job today it was so busy and pack that she had to do the job for three different people and did everyone of them with a smile. read more

if I could give 0 stars I would they always take their time getting you hooked on a machine or getting you out the door. Seems like they intentionally take their time read more

Went in here to donate for the 1st time to check it out. Staff just walking around being lazy. 2 women walked the same steps 3 times while just chit chatting about last nights drama. Waited over 4 hours to get a physical cause the nurses doing them were taking 1 patient every 75 minutes. Went up several times to ask and got told oh well tou just have to wait. People are eating in here drinking etc. What is going on in this place. The 3 windows that are open arent worried about helping no one else except the people who are returning donors. Its sad that this place is worse than Biolife. Every one who comes in is getting ahead of the 5 people who have been waiting. Horrible horrible. read more

I had a bad experience dealing with one of the nurses there,sad to say I've been going there for months ,she was rude, taking deep breaths will answering questions acting annoyed, working with the public she needs to change her attitude or change careers if shes that unhappy.. never again will i step foot in this place her energy was very foul, her name was kayleen read more

As long as you have Patience the first day and aren't in a rush you'll be fine. It usually take about a hour or so when I go in around 8 and they're all nice and some of them nurses are cute af read more

Ask them the put it to the lowest when donating plasma, or you'll get swollen in you arm read more

CSL Plasma - They were pumping my red blood cells to quick and bruised my arm been going here 4 times already and its the only accident I've gotten here. - Blood & Plasma Donation Centers Near Me - Rialto, California

CSL Plasma pays the least amount of money for your precious time and donations. The quality and the care of their customer service needs to be addressed. I'm not coming back to CSL, I'll take my services elsewhere; somewhere where I am actually appreciated!! read more

Overall very slow. Attendants have no sense of urgency, often having laughing conversations and chatting making hand gestures at each other rather than working. Many beds are open and empty, primarily because the attendants do not want to manage more than 5 people at any given time. The entire process is so slow, that between my vitals, and getting at down spent a full HOUR waiting in a line, with only 1 person being checked in every 10 or 15 minutes. It's completely ridiculous and disrespectful of people's time. read more

I come in twice and both times have been great. I like the payout per donation and it's very simple to earn money here every two weeks read more

CSL Plasma - Blood & Plasma Donation Centers Near Me - Rialto, California

Everyone is very nice, makes it very comfortable to donate would recommend to other people I get scared of needles and they make sure to count down before sticking me ! read more

I go here after going to biolife in rialto I made a complaint at biolife and they deferred me. CSL have supervised nurse that work they send ther time talk. read more

Great friendly place also very Pleasant staff members especially Rossi she is one of the team members at this location that always has a Pleasant and very greeting smile and awesome attitude read more

Can't get over the difference in location for friendly, safe staff. Went to the CSL in Riverside on Chicago, and everyone from the front door in were atrocious. So I moved to CSL Rialto. I should have come here first. The staff from the front door in, were happy, and welcoming. They weren't just there for the 8 hours and done, they listened to questions and concerns. Treated you like a person not a number. I've been here 4 times, I'll keep coming back. CSL RIALTO IS AWESOME read more

My name is Elisa Manuel & I'm a plasma donor at CSL here in Rialto, Ca. I just wanted to leave a review. My husband & I have been donating at this facility for about 3 years & we absolutely love it. All of the staff are amazing & wonderful. The type of care that we receive every time we go there to donate is very caring & so professional. We don't want to donate any where else. I recommend that if anyone is interested in donating plasma, go to CSL. The center is clean & beautiful. Thank you read more

The wait is far too long and they don't have enough people working....... EVER. I DON'T HAVE 4 hours to commit to this twice a week

Would not recommend! I was here for literally 3 hours and had gotten all the way to end just for them to say that my veins are too small, and that I wouldn't be compensated. This was a huge fucking waste of time. read more

Facility is clean, staff nice and fair cash for plasma. Find the days they are not busy.

The staff the is great one particular girl stands Lund never hurts me always have a successful donation I shot out to Ashley h Ty

I am using my daughter's e-mail address, but my name is Leticia Francis and like you may have already read I have emailed and posted several times regarding this facility and the lack of staffing considering how busy it is. I have donated 24 times at this location since October, when I first started. If you read about Paul McKenzie, who is CEO & Managing Director, clearly states how he feels about this company and his dedication and loyalty to performance of this company. "Our dedicated employees drive our performance by delivering lifesaving and life-improving therapies with an unwavering focus on helping many thousands of people live full lives. Both CSL's Global Leadership Group and Board of Directors recognize and appreciate that commitment to patients, and its role in ultimately enabling us to deliver on our obligations to all of our stakeholders". This is what Mr. McKenzie is said to represent. Yet, if you was to walk into this facilities, that is up under Mr. McKenzie, there is clearly a disconnect. Long story short, this is a facility that is severely understaffed and needs proper management leadership. the staff they do have, for the most part, are doing the best they can. I do feel because of lack of leadership in the office some employees are complacent. With less than a 45% return rate, I believe with stronger leadership in the office and a more professional environment we could increase that number for a product that is so in need. I started this journey in the plasma world, as many of us have done, because money is enticing, and it works. I continue my journey in the plasma world after doing my research and realizing how much plasma is helping people who really, really need it. I donated over 24 times since October when I first started. At this point it is clearly not about the money. A good day I get 60 bucks. Considering it takes me 24 minutes to get there about 24-25 minutes to get home. My flow time is 51 minutes, it comes out to 30 bucks an hour. My Hourly wages as a paralegal is more than that. This is clearly not about money but about humanity. I will post this on every platform out there. I believe there needs to be attention to this situation and addressed. again, staffing is doing the best they can, but certainly needs improvement read more

Slowest plasma place I've been to! Today took an hour just to get through vitals. The two girls moved slower than anyone I've come across! Shouldn't take 2-3 hours just to donate. Your going to make people not want to donate read more

I hate to leave one star because I have had ONE positive experience here and it was the first time I went. The second time, the phlebotomist had trouble finding my vein, then once she did and I started donating, they immediately pulled me off the machine because they noticed I was starting to bruise, so they sent me home. I went back after the waiting period they gave me for my bruise to heal, then they told me that I couldn't donate that day and that they needed to collect a sample of my blood to test the protein and to call back. Well, the first person to tell me that told me to call back in 7-10 days. Then, the girl that took the sample told me to call in 3-5 days, so I called back in 5. When I called, the THIRD person told me the results would be back in 10-14 days. Soooo, I called yesterday and they told me to come in and talk to a nurse about my protein results. Guess what happens when I get there, after driving down from Lake Arrowhead? They tell me the protein sample had never been sent to the lab to be tested, then asked if I want to do another sample. No, I don't want to give another sample for you to lose that one too, but I would appreciate compensation for all this time, money and gas wasted getting there. I am beyond infuriated with this company, their lack of professionalism and knowledge, and this runaround I have been put through. read more

The employees act as if they are filled with hatred for the donors. The very people who are the reason they have a job. this place used to be nice. The employees were congratulate you because you're doing a good deed right for this gas money that they give you but as of late, the employees at this location are extremely rude and condescending they look down on the people who come here to donate, which is ironic because if the people didn't come here to donate, they would not have a job. Just being inside the building, listening to the employees talk to each other. You realize how much they hate their jobs. How much they hate to have to get up in the morning and come here that's all they talk about. They make a stand outside in the sun now that's new. I don't know what that's about. I hate this place. I will never come back to this place ever again and I will tell anybody who asked me about this place how it really is. read more

I swear these people take soo dammm long they're literally like walking zombies and with the new machines they got oh lord they take even longer now I donated a few times and things always went good cause my veins are good but I went the other dayy since I haven't gone in about 1 months and it was a mistake, I was almost done donating and it was going pretty slow and this lady tells me she's going to adjust it, you know what she does next, LITERALLY ALMOST STICKS THE WHOLE ENTIRE NEEDLE IN ME AND IM LIKE WHAT THE YOU AINT SUPPOSED TO DO THIS AND SHORTLY AFTER I GET THIS BUMP AND SHE BLEW ONE OF MY VEINS !! read more

Unless you're coming at 7 am don't bother as a new donor ! This place sucks they aren't accepting any new donors unless you come when the open it's says that no where you just have to come and find out I drove from Ontario all the way here after going online and setting up an appointment only to be told that not an appointment just a reminder for yourself what a waste of time and money . read more

The workers done care for time ppl wait. Most of the time they are walking around like headless chickens. Slow to take vitals , slow to set up machines and slow to cancel visit. They need to hire more ppl , seems like they don't have any order. read more

I've donated at several different plasma centers and this is by far the worst one. I went in last week and they poked my left arm, couldn't get it right so they switched over to my right arm. Now I have a bruise on each arm and I can't donate again until the bruises clear up. The workers need better training in my opinion. I wouldn't recommend coming here; go somewhere else! read more

Rebecca Immediately told me I will be waiting 3 hours and then 2 after that as soon as I reach the new donor desk. Leaving me feeling as if I'm getting discouraged to donate. By telling me I will be here a total of 5 hours saying they are understaffed when there is only 8 potential donors waiting in the waiting area this early morning. And there is more staff than the actual donors sitting in the waiting area. Not hey good customer service. read more

worst service at vitals a few of these girls just love talking and taking their time have no value of time whatsoever its crazy

Do not go here, especially not on holidays. Workers seemed over worked. Not that many machines either.

this place is a joke i have got turned away 5 times due to unprofessional staff and rude staff here i have came in different times and scheduled on the app to be told they cant see me because they aren't taking new people when is obviously says new patients , horrible customer service i drove all the way from ontario early morning each time and they turned me away these people dont know what they are doing never again! bio life is way better i will be sticking with them not even here a friendly atomosphere! read more

This business claims to be more professional or better than the others but it's WORSE! The place has so many doners but not enough machines or beds the regular returning donors have to wait up to 3 to four hours on a regular visit, the staff is horrible always having ugly mad faces with attitudes and can never be friendly and smile, that girl April is worse! Not to mention the managers their they are all goofy men with hidden agendas! Like why are you there if none of you make things better? It's been on going with the attitudes not even the managers smile and act friendly, they got attitudes and mad dog faces like you know you're dealing with people all day the least you can do is smile! I think CSL the company needs to fire all the rude attitude people and hire friendly smiling faces that welcome new patients and bring more beds and machines and make this experience good and efficient for everyone not just the people that they like! read more