The two stars on here are for the injection nurses (specifically Sweet Pea). They are wonderful,…read moretook the time to explain things, and knew what was going on with my medical plan. Otherwise I would be giving this place 0 stars. Staff regularly called me by the incorrect gender, did not seem to know that I had been there before, and regularly forgot to call me back about things. The absolute worst was the billing department. Incorrect charges, lack of receipts, unwilling to respond to requests for billing explanations-- they have me questioning whether I should report them to the AG. I would not recommend anyone go here unless you have the time to be your own accounting office and lawyer. If you don't, prepare to be charged hundreds of dollars with no explanation.

I love my Dr there as she is very thorough and her staff sweet and caring. The only downside is…read morethat it is almost thirty minutes away from the other side of town where I live but Dr Jennifer Gardner is one of the best doctors I have found in the treatments she provides and the urgency to find out the best way to go to help me!!

KEDPLASMA Springfield 534 N Grand Ave W…read moreSpringfield, IL 62702 and KEDPLASMA / Kedrion Biopharma Corporate Customer Relations / Donor Feedback Re: Formal Complaint - Disrespectful Treatment of Long-Term Donor and Failure to Respond to Prior Complaints To Whom It May Concern: I am writing to file a formal complaint regarding repeated negative experiences at KEDPLASMA Springfield, located at 534 N Grand Ave W, Springfield, IL 62702. I have been a consistent donor at this center since 2022 and have completed nearly 100 donations. Despite this long-term relationship, I have been subjected to disrespectful treatment by staff, and my previous complaints have received no response. Most recent incident: I arrived at approximately 11:00 a.m. I was screened promptly and waited about ten minutes for a bed even though the center did not appear busy. Because I am a hard stick and other floor phlebotomists have repeatedly failed to access my veins successfully--resulting in digging in my arm, no flow, high-pressure returns, incomplete donations, and leaving with only $12 instead of full compensation--I specifically requested that Titi (the employee over the floor, screeners, and productivity) stick me. I was told she was on lunch. I stated that I was willing to wait. The office staff member (a manager whose name I do not know) refused, stating that allowing me to wait would "mess up my times" and that I would be stuck by whoever was available on the floor. Approximately five minutes later, Titi appeared on the donor floor, put on her lab coat, called a donor, and stuck him. She then told another donor, in front of other donors, that she no longer sticks request donors "because I don't have to," delivering the statement with a visibly negative attitude. I felt singled out, disrespected, and hurt. The claim that Titi was on lunch was contradicted by her almost immediate return to the floor and her willingness to stick other donors while refusing my reasonable request for a competent stick. Prior complaints and lack of response: This is not an isolated event. I have previously submitted formal complaints by email and phone concerning negative experiences with phlebotomists and managers at this center, including the pattern of staff picking and choosing which donors to assist and treating hard-stick donors poorly. Those complaints described treatment that left me feeling hurt and disrespected. To date, I have received no return call, email, acknowledgment, or indication that any investigation has taken place. Personal impact: As a long-term donor who has reliably contributed nearly 100 times since 2022, I expected basic respect and professional handling of a reasonable request. Instead, I have been made to feel like an inconvenience. The combination of the treatment on the floor and the complete silence following my prior complaints has personally affected me. I am now seriously considering leaving this center. Requested action: I request that this complaint, together with my prior unanswered complaints, be thoroughly investigated. Specifically, I ask for: Written confirmation that the complaints have been received and logged. An investigation into the staff conduct described, including the refusal to allow me to wait for a specific phlebotomist who was present in the building and the public statements that request donors would no longer be accommodated. Appropriate corrective action to ensure donors are treated with basic respect and professionalism. A written response outlining the status of the investigation and any actions taken. I am available to provide additional details if needed. Please respond in writing so that there is a clear record of communication. Thank you for your attention to this matter.

best center in Springfield and the manger was really good at her job, If you are a new donor I…read moreprefer you go to ked,

It's a great place. The staff is friendly. Dr. Cocayne is a super guy. Great location.read more

Dr. Brown treated me for a foot puncture wound. I was able to get a same-day appointment, and he…read morewas very knowledgeable and great to work with

If there was a way to leave negative stars I would leave 3. Ironically, the quality of care is…read moresuperb, but the quality of customer service and billing is atrocious. Typical I suppose of a pseudo state run organization. The people charged with the billing and service side are seemingly inept, uninterested and take no responsibility. After finally solving a $300 issue regarding a covered procedure that was improperly coded, which took no less than a 15 phone calls and 5 months, i was told I had a credit balance. When I inquired as to if/when the credit would be refunded I was told it could take 30 days, because "they have thousands". Well, it's already been months and no refund. I think I know why they have thousands of refunds to process...like I said, inept. Way too much trouble for a routine physical.

This is the place to go. Wall-to-wall helpful people. Even if you're on an HMO with all of it's…read morebad reputation, if it includes this group, you're fine.

THIS BUSINESS IS CLOSED. It was the best place for care when Dr. Paul was practicing but it's now…read moreclosed.

The recording states that the office is permanently closed and provides info on how to contact the…read moredoctors and how to obtain medical/billing records.

Dr. Villafuerte is perfect but the office staff has not been. One gal told me that blood work was…read morenot done there and had never been when I knew good and well that was untrue and in fact did get my blood work done there that same day. Same girl asked me why I needed the blood work done; um, excuse me, that's none of your business! I don't expect office staff to be as perfect as the doctor but I do expect professionalism. This particular girl was layers lower than the doctor. Dr. Villafuerte deserves much better service from the staff so that she herself does not look bad. (This happened awhile back, to be fair. )

They are not accepting new patients and haven't since 2017. Look elsewhere if you need to make an…read moreappointment.

Highly recommend this practice! New to the area was able to get an appointment immediately, and…read morehave continued to have no issues scheduling appointments when needed. Staff is extremely friendly, approachable and competent. I've had various services including routine cleanings and Invisalign. Nothing but positive experiences, highly recommend and will definitely be a long term customer!

Fantastic care and great doctors! Dr. Vasconcelles threats our entire family and she is an…read moreoutstanding physician. We are very happy with the quality of care and expertise of the physicians. Thank you!

Dr Rebekah Hoveland at Koke Mill, horrible! Refused to listen, talked over me, made unnecessary…read moreappointments with specialists that I told her I was unable to see at time. Then red flagged and terminated me because I refused to follow her plan. I am stunned with how bad I've been treated by entire group and plan to make it known. Horrible treatment!