This is regarding the Cumming Facility. One of the…read moretechnicians was coughing like they had TB. I provided my phone number 3 times and they still got it wrong. I question the infection control as they were touching everything. We had tablets to answer questions that were not wiped down. They missed my vein - I never gave blood as the pain of multiple attempts caused me to become congested and shooting pain in arm.

I haven't been able to donate for almost two months now because my pulse is too high after the fda…read morechanged their stuff for donations. Now someone's pulse has to be between 50-100 instead of 50-110

Need to do better with customer service once on the floor. Some of the "stickers" have bad…read moreattitudes and are rough with patients. Some don't need a job. Some complain about the job. Then bitch get another job. Someone can and will do you job better than you ever can

The ladies at this establishment were extremely cool and easy to talk too especially with their…read moresouthern accents. They were cool and easy to talk to, they helped you through the process of giving a donation and they made you feel comfortable during the process. My only problem is that when you call they are really not likely to pick up their phone. Which can be a problem if your trying to find something out without going In but if it's anything important and they said they will reach back out to you! They usually do!

You ask what could improve? Try everything…read more They screen people who are in good health, but easily accept people who are homeless and otherwise down and out. The facilities seem unacceptable, from an aseptic point of view. I would not only be afraid to donate at this center, but also afraid to accept plasma that had been donated there. They ask questions such as how many different sex partners have you had in the last... period of time, and so on. The only sex I've ever had is with my husband, but I'm screened because I have diabetes and high blood pressure, and I need approval from my doctor. It seems a little backwards, doesn't it?

Beware of BIOLIFE ;-( Appears they think they're better than any other plasma collection…read morecompany. BioLife can go FUCK OFF! BioLife - Needs to seriously educate their staff! I was checking out BioLife on May 14th, told has to be 7 days from last visit to CLS was May 11th, told to return on May 18th. Spent 3+ hours becoming a new member at BioLife, after the full exam, getting drained and told to return on Wednesday 20th as that would be 2nd in 7 days. I return to BioLife on 20th, told I'm still popping up in system at CLS, so return on 22nd today. Now, told that because I have popped up 2 times as another center, I'm band from BioLife for every!!! That's there rules, not anyone else's rules. So I have only gave plasma once in 7 days (Monday to Monday is 6 days) but, because I checked in on 20th and the 14th (gave nothing, no blood test or plasma), just checked IN, I CAN'T go to BioLife Plasma every again! That's just dumb! All because there STAFF us not trained properly. Spoke with manager stephanie , and she apologizes and says we'll train her people!

Based on 2 years of plasma donations: Pros: friendly staff,…read moreand the phlebotomists seem better trained than other places. Cons: the wait time can be up to 3 hours of standing in line, especially ever since they switched to the new machines (which are perpetually breaking) in early 2025, and they are the lowest paying around -- when you combine the pay with the wait time, it finally made me leave to see how the competition treats their donors.

I would not recommend this office . This is my first time donating went online prior to walking in…read moreand wanted to get more information. I walked into the building. No one is at the front desk . I walk up and I see blinders that say information for first time donors. I open the binder and start reading. Completely euthanized about giving blood for the first time . I patiently wait to ask if I needed help . Moments later a lady in a white coat comes as ask if I need help . I say I do and this is my first time . She snatched the books that say first time donors and ask if I have my id and ssc on me . I shared I have my Id but my ssn card . Is there any other form of identification that they will accept. Have my w-2 ,etc . She looked at me as if I was speaking another language. She said they only accept id and ssn. I go to the website and see that isn't the only form of id they can confirm your identity

When they bring you back to donate you sit in a chair and if they bring back people that have been…read morethere less time than you 30 minutes later they service those people first and make you sit there for an hour. They're a bunch of jackasses

So I'm giving a review today because I'm sincerely concerned and tired of what I keep seeing …read more This isn't my first location for adma I know how they typically move and some of the best people work in them however the powers that BE has a bottom line that is to be met and they're meeting them at the expense of the morality of the employee's and that Continues to impact the wellbeing of the entire operations of said centers all in which I've donated at Norcross,marrietta,Kennesaw and now conyers in the time I've experienced all these location something most of the staff don't even know of these same spots. The same is constant throughout (PS.Cladia it definitely not you so bare with me)so this tells me it isn't the staff no it is the upper management see every one has someone they kick down to get the bottom line completed... There lay the issues (culprit) inadequate communication ,inability to respectfully communicate. See when individuals aren't being heard on either side (Huston) there's a problem and this isn't going to last in this way very long because we all are adults so speaking to people nice nasty is a HUGE problem ... 1.when you hired and trained someone now they know and understand what to do ,but to add hoops to jump thru not good 2. I have seen adma promote within,just not hire enough people to make it not always be a issue of over worked people. If you take care of your people they will take care of you ADMA! I is so obvious these crews are not happy and over worked all the time.... Do some anonymous surveys In these surveys ask real stuff find out what people are feeling. If you gotta see if it is a person who makes everything difficult that doesn't have to ask names remember it is anonymous why run off 5 people and it could have only been one,every 3 to 6 mths and see the truth at some point you should want to stop the habitual turnaround the donors ME hates it.... My company did the survey thing and one of my suggestions was implemented I asked that the trainers to not be the sole trainers because me having the one I had she was a lot and I almost quit before even starting because of that one persons energy I got a different person to complete my training with and I did extremely well. ADMA We are your TRUE employer Without us the donors there's no you ADMA we need you and you need us.. I hope the powers that BE sees this

Donate Today (11/29/10) from 1pm till 6pm. Each donation can touch or save the life of 3 people.read more

It's getting better need more staff not too bad customer service could be better but they have been…read moreimproving

This would have been my first time donating with this location or Octapharma in general and am…read moreprobably not coming back to this location or going to any other locations because it doesn't make sense for me to go out of my way just to potentially donate and to potentially save somebody else's life and potentially get paid less money than my plasma is worth. Every time I came to this location. The system was either down or they wasn't taking no new donors for some reason. Sometimes it'll be a line and of course I don't know how many people are actually at work at that time so sometimes I get it. Although most times when I went it would be maybe 5 people in line and maybe a few people in the back but they was still taking no donors. I would like to add I've been trying to do this for a full month now on different days at different times early and later in the day but same result. Even calling the donor advocates line didn't resolve anything and it seems like they are reading from a customer service handbook and not really able to help with anything other than basic donor stuff that you can research on the website yourself. Only thing I can say is that the workers who I have talked to in the center seemed nicw so I can't complain there.

#1 comment, they need to hire more staff particularly someone to work just the Front Desk. Nurse…read moreLakisha Mason was wonderful, she was doing two jobs on the day of my visit, she was personable and pleasant.

Sammy and the whole staff are amazing! They are so professional and efficient. They get me in and…read moreout so fast. Many thanks to Freedom Plasma!

They have had 2 people who can stick on the floor for weeks. Taking 4+ hours to stick.. today, it…read moreis 6:35. I had a 6am appt. I was screened in less than 10mins. No one has been called back to the beds to be stuck. 2 individuals who have stuck me many times are in screening and just making jokes. I have had to leave multiple times because of backlog was just unacceptable. Called numerous times to corporate. They don't care. As I type this, still hear lots of setting up in the area. Do NOT waste your time. 6:47 and still waiting.

They were very nice and informative. The wait time was a little long. It was more like 3 1/2 hour…read morefor a first time donor versus the 2 hour time frame they advertise, but I did go around lunch time so I would recommend people go first thing in the morning. My phlebotomist was very caring and informative and their pay out is very generous as well!