Very professional , Donnie came out and fixed a neighbors windshield due to damage from whether …read more I got a chance to talk To him about the company he works for! I was very impressed and will take my cars to this company in the future . Thank you Ky Auto Glass

We had THE BEST experience with Kentucky Auto Glass! From the first few moments of the conversation…read moreto the final touches our technician, Daniel did before leaving - 10/10 would recommend! When I first spoke to Mike over the phone, he gave me a prompt, accurate, and affordable quote including all service fees and taxes! I stress this because I received five quotes prior to speaking to Kentucky auto glass and none of which gave me all inclusive pricing until I requested it. For this reason I chose them immediately, without a second thought. Not only did they get my husbands car window replaced, they did it with in the day! Daniel was polite, extremely professional, and I could tell took pride in his work. I truly appreciate you guys, I will absolutely recommend to anyone looking for auto glass repairs!

Low automotive competency by the owner. Low customer service and conflict resolution by the owner…read more My son dropped off me 2013 Ford Edge to Central KY Auto Glass on October 24, 2025 to install an ignition interlock device on the vehicle. This was a preferred installer in the area. The car was fully functioning upon arrival. A two day service. During the process, the owner that serviced the car damaged the electrical system in the vehicle. The car sat untouched for 4 weeks until my son pushed to get a resolution. At this point Central KY Auto Glass provided us a quote from Broadway Automall to repair the car. The owner who damaged the car said that the ignition vendor or we had to pay this repair because it was not his fault otherwise it would continue to sit unrepaired. At this point, it was evident that the owner was not going to take responsibility for his actions. We decided to relocate the vehicle to a competent service center. We emailed the owner that we were picking up the car and asked him to have it ready. The owner did nothing to prepare or aid in this pickup and actually made it more difficult. He would not speak to us when we arrived. I had to call the police to get them to release my car. Then I had to go to Broadway Automall to find, load, and trailer my car that was not in running condition. The car was completely torn apart with parts everywhere. It was repaired by an alternate service center of my choice. There were parts missing so I had to go to a junk yard to complete. Car is fully operational now. No thanks to Central KY Auto Glass. I contacted the owner to try to arrange reimbursement. He said it was not his problem and he hung up on me. Small claims, here we come! AVOID THIS EXPERIENCE!

I had my windshield replaced yesterday..... I was thoroughly disgusted with the outcome!!! It had…read morerained overnight and my dashboard was wet and my Sirius had shorted out!!! I'm back at the shop for emergency repairs which is delaying me from getting back on the road!!!! If this is the quality of work they do...... SHUT THEM DOWN!!!!

Quickly changed my broken windshield and communicated well with me. However quality was left…read morelacking when I found the rear view mirror loose.

Wow they've gone ahead and scratched my new car's paint AND broke the window switch inside of the…read moredoor with the window that Dent Tech of Lexington scratched up while fixing a dent. What a nightmare this whole simple dent repair has been. And they insisted on gaslighting the damages back onto me as if my new car had these problems! If you want something done right... it's not for them. Lesson learned.

Incredible service from the Kentucky Collision Center on Ruccio Way. They are incredibly…read morecommunicative and their workmanship holds up. My poor car seems to be a target for terrible drivers in the city of Lexington and I tell USAA that this is my preferred shop for all vehicle repairs. They work well with the insurance company and I don't have to worry about them not communicating with the insurance company. They also do a lovely job detailing the vehicle after they repair it. I will always recommend this as the shop to bring vehicles to.

I have to state that the guy named Wes definitely has integrity. I asked about the theft that was…read moredone to my vehicle, glove compartment opened and a statuette stolen. Thing is, he asked all the techs and the cleaning guy (of which they have one who does all cars) and even had his manager look at a front entrance camera shooting over my vehicle on Friday evening. I did get a call back immediately this morning stating that there was no one inside my car when I came to pick it up. The things that were hit on was that the car is intermittently taken out of the garage when fixed (not always kept in the garage fully at night, only when worked on) and the cars are kept behind a fence. I wish they could pursue this further on all days my car was there from last Wednesday morning to Friday evening (not just Friday evening). This leaves a lot of room of where someone could have jumped a fence and taken something. Even if Fortune has people sign liability waivers, I feel that they could have done a little bit more investigation (no one is suing and no one is asking for compensation, just using their tools to help find evidence and that is not a liability); however, I may take it in my own hands to see what I can do. I thank Wes for all that he has done, I thank the manager, and I thank the staff.

I took my Jeep here years ago for minor back bumper repair. They ended up keeping it longer than…read moreexpected, which I didn't care because my insurance company had provided me with a rental car anyways. But still, I thought that was a ridiculously long time that they had it. The first time that I went in to pick it up, some of the damage was still visible, so they kept it even longer. Seriously, like they are missed part of it, even though the damage was contained to the one area. About two years ago my husband took his Jeep and the same thing, shoty work, they never did get it to his satisfaction. I will admit that he's the pickiest man on earth though. Because it's convenient to my house and work and I thought I'd give it one more shot. I took another car in, just for an estimate. The same guy was working who assisted my husband two years ago. He done this estimate too, so it's not changed over the years. Anyways, this time the damage was to the fender and hood area and the dude didn't even pop the hood. Now, I'm no car expert and don't claim to be, but it doesn't take a genius to know that should've been done. In all fairness, we didn't know how to get the hood up. Neither did the next place, but he went in and apparently googled it, came out and popped the hood and gave a proper estimate... the guy at Meadowthorpe Auto Body. Needless to say Fortune didn't get a third chance with me.

I had a new HRV- 10 days and got a ding in a parking lot with a little paint loss. Got 1 estimate…read moreelsewhere and was outlandish and I just thought- deal with it. Took it here and Jo was so compassionate and professional- estimate on the spot at 1/4 the cost of the first. Brought it in and made myself comfortable in their waiting room and 2 hours later it looked like new. Thank You!!

I needed a 6 month detail job, because we do regular road trips whenever we are back in the USA…read more This time I inquired about a little scratch on the hood of my Lexus ES 350, which I thought would cost me a fortune; but it didn't. Their detail man did an amazing job to where it's not noticeable. Kudos to this service. It was an in and out service in less than 30 minutes with a wax and buff. They got my return business.

My car got hit, but not terrible damage, just cosmetic. I took my car to Ruffing Body Shop and they…read moredid an AMAZING job! There are no scratches and the color matches perfectly. He did a wonderful job making my car look like nothing happened and it was completely affordable. He even did a little extra and put some coloring on another section with some scratches. The owner also worked with me because I had forgotten to take my apartment key off the key ring and he met me (after he had already left) back at the body shop so I wouldn't be locked out. I HIGHLY recommend this place for auto body work.

I had a great experience here getting my 350z worked on. Dave understands that a car is more than…read morejust something you drive and will take care of your bodywork needs with great care.

I had the greatest experience and service that i ever experienced at Body Shop. I would recommend…read morequantrell collision repairs to everyone.the manager Spencer McElroy is fantastic ,l never met a nicer person.l wish mr McElroy the very best. Jesse

One of the most unique interactions I have ever had. Other than the fact that I was able to get an…read moreestimate quickly and back to work, I am pretty sure some of the adjuster etiquette was not quite right. I basically walked out to my car with him and he just looked at me the entire time. I show him the car and he was like "This is it?" I told him that it was involved in rear ended collision and usually, most adjusters will keep it open and objective. They will not look to the owner of the car to come to a conclusion. He then told me, "I am just being respectful, but I do not think we can find another bumper. I do not see anything." I ended up getting the estimate and it was sent to the insurance company that had this autobody as one of their "preferred" body shops. Weeks went by and nothing was ever made of the claim. I decided to close it because I was worried, after my own research, that any additional estimates might total my vehicle. My vehicle is very old by year. Going back to the experience, it was just odd. Please retrain the red head to be objective about first estimates. Do not look at the client for answers, when walking out to the car. Be objective, be open, not "Oh, I do not see much and I looked under the back end of the car, but I see nothing." No, I barely some this individual get under the car to look. The process is to give a good initial estimate and then regardless of whether or not there needs to be a supplement completed, that is between them and the insurance company. The experience was just demoralizing. I ended up getting a second consultation by Cockrell's and Nate was amazing. I remember him being more objective the last time I went to him and he told me that I need to be careful if I get supplement estimates completed as it could total the vehicle and if the vehicle is drivable, to just use it as is. There comes a time when a vehicle gets to the point where repairing it aesthetically becomes second priority over the value of actually being able to use the vehicle.