The representative refused to give any details related to hourly rate or pricing of material…read moreestimates before an in person visit. This wasted my time.

Got new carpeting installed. While setting up the instillation was told there would be a $40 or $50…read morecharge for furniture removal and replacement. I asked if I had the installation area empty could I save that charge. Was told yes. Had the entire installation area empty prior to the install and was still charged the furniture removal fee. Called to inquire and was told a check would be cut to me as reimbursement for the fed. Two weeks later and no reimbursement has been received. Sent company an email and received no response. I would not recommend using these guys. The amount may be minor but it's not right to pay for a service that was not utilized and to not get any response when inquiring about it. A tad dishonest!

We contacted Walgenmeyers for a quote on flooring for our kitchen…read more Mike came out right away and gave us a fair price. The installation was done when they said it would be, but that's when all the problems started! They told us our floor was uneven and showed us they would have to put down leveler. Well, the guys put it where it didn't belong and didn't put it where it did belong. Now when we walk on certain parts of our kitchen floor it makes all kinds of popping noises, because it's not level! We contacted our salesman Mike right away. Mike came out about two weeks later and said he couldn't hear anything. They didn't account for the face plate on the bottom of the dishwasher either, so they left that piece off we told Mike about that also, then we were told by Mike the salesman we needed a transition piece where the carpet meets the new flooring, so we bought that. Then when the installers were putting the transition piece on, they advised us to buy another piece incase our type of tile was no longer available. So, when they gave us the other piece (just before they left) we noticed it was a totally different piece and wasn't even the right length! I told Mike I wanted a refund for this piece and he said no! We complained about this to our salesman Mike, and he said he never sold us the extra piece even though I had the invoice. But he couldn't find his copy anywhere. (yeah right) When I pulled out our invoice Mike actually raised his voice to us and said he would contact us later and we could also talk to the owner. Never been able to get ahold of the owner either! We tell all our friends that are remodeling to never go to Walgenmeyers unless you want to get ripped off and have shotty work done that's not guaranteed! Because absolutely nothing has been fixed!

We were disappointed. Careless workers, and poor response to errors they made…read more -They underestimated materials, which meant the movers arrived with unfinished flooring. -The installers sawed everything inside the living room, covering everything in dust. -Three transition pieces had issues. One was much too tall and a tripping hazard, another did not allow the door to close, and a third fell off. It took 4 weeks several emails and phone calls to remedy, and one doesn't match the two other transition pieces right across the hall. They could not explain to us why the same kind of piece couldn't be used. (Same transition from laminate to vinyl.) It looks very odd. (Two wood transitions and one black metal one in the same hallway.) -The trim work around an outlet and loft posts has gaps. -The response time to our concerns took a very long time, although I got the remainder of the bill right away. The actual wood laminate product looks good, but I worry should issues arise in the future with such poor customer service.

I recently had the floors in my house refinished, and gotta say...it was a fantastic experience!…read moreThese are the kind of projects one dreads, with the amount of work involved, moving absolutely everything out, and completely disrupting living conditions for a week...not the adventure you want to do more than once! But Sergenian's crew was absolutely fantastic, every single step of the way! (5-stars isn't enough!) Starting with Russ' consultation, he is the epitome of professionalism, always being sure to not over-promise, or just agree to everything I say to make the sale. And when Kyle and Armando came to do the work, they continued with extremely specific discussions of the technique, timeline, expectations, etc. They worked diligently, with extreme consideration for my home, my dog, and fully discussing all of the steps along the way. Out-standing! And the quality of their work is A+ to boot. In this day and age, it is incredibly difficult to find contractors who are reliable, experts, diligent, considerate, and actually deliver on what they say. You are lucky if you get two of those qualities, but Russ, Kyle and Armando delivered in full in every single category; Outstanding! (Did I mention how nice all of the office staff was as well? They were; and efficient, too!) I have had an *extremely* mixed bag of experiences dealing with contractors here in Madison, from absolutely miserable schiesters I've been tempted to take to court to the very good ones who've been great and gotten the job done. But this group of individuals was so outstandingly great, I wish they'd take up every other trade, and solve all of my remodeling needs! To be clear, I don't work for Sergenians, and I'm not related to anyone there (!) but I think when you come across such an amazing, talented team, who cares deeply, and actually does their job incredibly well (at reasonable cost, no less!), well, that deserves a minute of my time to say thanks, for a job more than well done. Turns out there are still some good people out there, just gotta find them as you wade through the opportunists and such...faith in humanity restored through flooring! ;-} (And almost forgot, but the flooring was *black* which is extremely non-standard! I'd looked and talked with several other companies, always getting a "...yeah I think we can do something like that" vibe; not what you want to hear. But Sergenians was incredibly explicit about what can and cannot be done, and they might say "minimizing expectations," but in reality, the final floor is absolutely glorious, way BEYOND what I'd even hoped for!) Ok, time to stop the ramble, and I'm gonna go enjoy my new floors! (And in the photos I'm posting, it is hard to capture the rich black, because if you go "true" to color, it looks so dark you see no detail...but to see any detail, you have to brighten up, and they don't look like that. Such are the limitations of "standard" photography; HDR photos would be ideal. The takeaway point is that IN-PERSON, the floor looks SPECTACULAR! ...and yes, black floors will show dog hair, dust, etc., but a small price for the best looking floors ever!)

Sergenians has an unbelievable amount of gorgeous floor coverings, including carpet which is what I…read morewas shopping for. There was no problem taking home several carpet samples for a few days, trying to make my decision. One thing I really appreciated was their array of companies, fabric, colors, information on content and environmental/allergen free choices. I was lucky to have Molly assist me because I was overwhelmed, not being someone who shops for carpet often. Molly found samples closer to what I wanted than I had found. I was stuck and she was patient and helpful, never pushy. I ended up choosing a large and fabulous area rug which Sergenians have several stacks of. Jacob was also very helpful finding runner choices for me.

CTW left us extremely disappointed…read more After a pause in our project in which we were deciding how to treat our stairs, I reached out to Amy, our sales person. We wanted to move forward on installation with the carpet we'd purchased from CTW for our stairs. Amy responded via email with "We took install off the quote but had carpet ordered already, so whatever we have left over should be able to do the stairs." To confirm this, she came to our house (30 minutes late with no explanation) to confirm this and undoes the rolls of carpet, measures them and states there is not enough to finish the stairs. I'm thinking well can't you get the balance of carpet needed? "No, it's discontinued." She said she could look for a match back at the store, but we'd need to pay for it. She also tried to back-pedal by saying we only purchased enough to do the tops of the stairs. AFTER SHE WROTE TO ME WE HAD PURCHASED ENOUGH FOR THE WHOLE PROJECT AND I HAD INVOICES AS PROOF. We paid for 99 sq yds of carpet, before any discussion of treating the stairs differently, and that line item on the invoice was the exact same as when we ordered carpet that included enough to carpet the stairs. Did her "A Team" (her words) of installers cut the carpet incorrectly? The lead installer left our house midway through the install, leaving 2 apprentices alone to finish the work. Did someone else mis-measure the carpet? I am speechless. What kind of a circus is this business? I have been ghosted for two weeks now. I've reached out to Amy and left a message for Kieran, the VP. All I've gotten is radio silence. I do NOT recommend CTW.

From the owner: At CTW Design Center, we are dedicated to transforming your living spaces with premium cabinetry,…read morecountertops, flooring, and expert design guidance. Since 2000, we have proudly served our greater Madison Area community, continually enhancing our offerings to ensure that every customer receives the highest level of service and satisfaction. Whether you're renovating your home or upgrading your business, our team is here to assist you every step of the way.

Teri Cheramy at Coyle Carpet One (West Beltline) guided us expertly to the perfect tile and carpet…read morechoices, communicated effectively through our complex project, and paid exceptional attention to details, even crafting a custom transition strip for us. She's a treasure - years of experience, high energy, cheery personality. Coyle's installers were great, too (ask for David for LVT!)

We bought high end vinyl flooring here and had it installed by them. The installers and the person…read morewho came to check it before install to provide a quote were so experienced, professional, and hard working. We got multiple quotes and their proficiency was so much greater than the competition, it wasn't remotely close. I hope that everyone who gets flooring gives these guys a chance to give them a quote. They are super experienced, talented, and fantastic.

Jeff Shunk and the Imperial Crew may be the best decision we've made. All aspects of the job were…read morehandled meticulously and professionally. The flooring is absolutely beautiful and completed ahead of schedule. We will never consider anyone else the next time we need help with our wood floors. A+

Jeff and his crew knocked it out of the park! They installed teak flooring in two rooms for us…read more Excellent communication on costs, procedures and trouble shooting. The crew was on time and completed the job as promised. They respected our property and left the area sparkling. You get what you pay for; Imperial Wood Floors is the real deal. We highly recommend them for any wood flooring needs.

I can't say enough good things about Aaron. He is professional, hard working and honest. He gives…read moreyou a quote with a time frame and works his hardest to stick to the plan. We did our kitchen remodeling with him. We had all sorts of issues including not getting the right size cabinet to electrical issues. He stayed with us through out and helped finished our project even though he had to sometimes work more for other people's mistakes. I know we are going to Aaron for all our needs and I would recommend anyone looking to do any remodeling around your house to him. Thank you so much Aaron.

I cannot say enough positive things about my experience working with Aaron. He is meticulous,…read moreknowledgeable, extremely conscientious about quality, and an all-around pleasure to work with. Everything about my project was a challenge and he handled each and every issue with a problem-solving frame of mind. I will definitely be using Aaron for any future work.

I decide to hire Steam Plus. They were one of only 2 businesses that responded to my request,…read moreanswered my questions with follow-up questions to make sure they understood what I wanted, and the owner even called me to nail everything down. Great experience so far.

Alex and his team did an amazing job. Our carpets look brand new! They were very responsive, sent…read morehelpful reminders and offered reasonable prices. Would definitely recommend and will use them again in the future.