The so called Manager there, Brittany is such a liar and is extremely rude and unprofessional as…read morehell! This place will charge you for items you didn't request and will send you to the great beyond to clear the matter. I'll never rent from this location or Avis ever again. Extremely poor customer service! Distasteful and NOT trustworthy whatsoever!

I read previous reviews and honestly not sure what they're talking about, the lady working the…read morecounter on Sunday around 11am...forgive me I do not recall her name, but she had snazzy frames. Was very Friendly and answered all of my questions. The car was in excellent condition and smelled good.

Tubo Onalaja was fantastic! He was quick but professional and friendly, got me into my rental car…read moreand out of there very quickly. He also worked with me when the body shop my insurance chose tried to mess me over by claiming the wrong date of my vehicle return, which would have cost me out of pocket for a day of car rental. I would highly recommend this location, especially if you can deal with Tubo! And avoid Classic Collision for insurance body work.

I came to this Enterprise Rent-A-Car on Fondren and Westheimer was because my car was at Bemers…read moreAuto a couple of blocks away. I didn't know how long my repair was going to take and I needed a car to get home. So, I made a reservation online to pick up a car here. Within a few minutes, I received a voicemail saying deposit is $300 and other tips. The repair ended up being on the same day. I called to ask if I can change my contract but the office was closed. I waited till 10 am Saturday and they still haven't called. I went to the office, it was packed. I thought okay. No change and I'll return it on Monday. There seems to be some staffing shortage at this office. One person handles everything in the office. I saw 2 people moving cars in the lot. Returning my car was a breeze. I had to make sure that I bought gas. The vehicle had no issues. I had to take some pictures of the scratches and made sure they were aware. Because I didn't get an inspection report beforehand. My deposit was returned back to my bank account. I don't mind coming back but I'll check out other Enterprises first. It's hard to drive into the lot.

Regarding vehicle accident vehicle rental through car insurance…read more 1. Was told by manager that the other person who's at fault car insurance company would cover for the rental AND insurance of vehicle and to use enterprises insurance temporarily until USAA (the person who's at fault insurance) is switched over. Come to find out, USAA ONLY covers for rental and not rental insurance of vehicle resulting in me having to pay out of pocket for enterprises insurance during the rental period. Was also told that compensation would be provided to lessen the cost and that he would reach out to me but never did. Tried following up but nothing was compensated. 2. Was told at beginning of renting vehicle that I would get a call at least a week before on when to return vehicle to avoid deadline and fees. Received a call 4days after deadline saying rental is due and to reach out to other persons insurance to compensate for the extra days pass the deadline. High don't recommend. They will do whatever to rob your money

Highly do not recommend. My credit card was charged multiple times for one rental on top of that i…read morewasn't supposed to be getting charged from the beginning seeing as though I am the claimant of an accident. ( outside of the $50 ) On top of that no one in the office communicates effectively and usually doesn't respond via text until after business hours or right at 5 when they close. This is the literally the worst experience I've ever had. There only response for everything they tell me is " the charge will fall off". If I could give no stars bro I would.

Syed is the best. Not only did he go above and beyond to make sure I was well taken care of, he…read moredid a great job in making sure he put quality into his customer service. I can't say enough great things about him. I would visit this location because of him

Worst rental company I have experienced. I reserved a truck a few days ahead of time only to show…read moreup and they tell me they don't have one. And to call a customer service number to try to get a refund. They didn't bother to call to let me know that they didn't have the vehicle I reserved and didn't seem to care. I needed the truck for the day and the following day which meant I was screwed. No customer service whatsoever!

Mr. Carbajal at the NW location was very helpful when I needed a SUV on short notice. The process…read morewas straightforward and efficient, and the car was clean and perfect for my trip. I will definitely utilize them again for future rentals.

Solid experience. Gabi was great... very helpful. Had never heard of Elite before yesterday. Now,…read moreElite will be my "Go To"car rental destination. Thanx for everything, Gabi!!

This review is for Alexis, a customer service agent at this location…read more While the "reservation" system that's in place is still imperfect, even after the famous Seinfeld episode from 30 years ago, Alexis did a wonderful job on Christmas Eve Eve. She stayed patient, kept customers informed and did everything to help people get in cars. She even was on the phone with other locations. Alexis deserves a high five, as well as the co workers who were checking people out and cleaning cars. The reservation system at all rental places gets 1 star. The higher ups should probably go watch that Seinfeld episode and make some changes.

Enterprise on Richmond Thanks…read more To Ms.Zee and Management The saying goes: Life give you Lemon's Well Enterprise Help Me Make it Lemonade: My car put me down, and the need to get to work and back home put me into using a Enterprise Rent A Car: I do have AAA Roadside insurance But For all you forks with AAA roadside assistance insurance They only give you a 1 day free rental if they tow your car. So....... I found myself with a out of pocket Rental car bill. Big Thank you ! Ms.Zee For my rental car upgrade, I had a wonderful stress free week in your Toyota Corona rental car with backup camera. Sincerely, Ms.Alice

All the negative reviews are true. I tried to give them a chance and had the exact same run around…read moreas others whose vehicles were given away. The best part is they said they had no vehicles at the same time I had an email with a rental agreement saying the agreement had been adjusted to someone I did not even know and I would be responsible for payment. Annette, the only person at the Westin Hertz location, said she could not do anything more because she was closing and wasn't sure what happened. She even had the wrong credit card for me. She sent me to a nearby location to someone named Natasha who was the manager of that location. She was supposed to be able to fix it all. Another employee who answered the phone at the other Galleria West Loop location said Natasha wasn't in but was helpful enough to call her. I overheard her tell Natasha that I was the customer for whom Annette had messed up the paperwork. I was then told to hold after they realized I could hear them. Annette was by herself, something I have almost never seen at car rental agencies. I have no idea if anyone was properly trained, but I was treated poorly at both locations. No apologies that they did not honor my contract. Its not clear they will not charge me for the stranger to whom they gave my rental. Stay away!!!

Spent $24 on an uber to get here to pickup up a rental that I reserved. Just to be told they don't…read morehave cars. And was told they never update the website telling customers they don't have any cars available

G Cube is a great…read moreplace to rent a car. They always have newer model cars available. Book on their website and they have coupon codes time to time. I always rent from them when everybody ran out of cars. They have compact, medium, luxury and passenger vans available also. Their check out process is easy but be sure to send them your insurance before you go to them or it might take time to process. Cube is the way to go. They sell used cars as well so I thought that is a cool Idea to rent a car and if you like it you can make a deal to buy the car.

They gave me great deals, newer rides, and great service. Definitely will be back. Even gave me…read moreAAA discounts

I want to dedicate this 5-star review to this Enterprise Rent-a-car agency on Highway 69 (aka…read moreSouthwest Freeway) in Westwood as my first review of 2025. I rented a car last September. I had a glitch with pricing with a new agent at the time time of pick up. After I messaged the manager, he fixed it on the same day. I was forever grateful for his attitude. The service was great. Employees were friendly. The vehicle I rented ran pretty good. It was a weekend trip from Houston to New Braunfels. I was glad there were so many selections. I would definitely come back to rent another car from this location.

This enterprise location was phenomenal. All of the staff were friendly and efficient. Phone calls…read morewere answered promptly and able to answer my questions. I had a major car wreck which required the rental. They made the process so much easier for me and such a stressful time.