Worst customer service ANYWHERE. They apparently can't staff their locations so you try to go in to pay and you can't! Even though someone's sitting right inside. They're "in a meeting". AGAIN. I came to pay, signs says back at 2:30. Come back at 2:40 sign says back at 3:45. Lady says she can't help she's in a phone meeting! Ok, what moron schedules a meeting during open hours and closes the business? Apparently one that don't care! On top of this, my units here have been broken into not once but twice! Two different units both broken into! Lost several thousand dollars. This place is a joke. No security and TERRIBLE customer service. read more

CubeSmart Self Storage - Damage from the last burglary when my stuff was stolen! This was months ago and it's still not repaired!!! - Self Storage Near Me - Corona, California

Came in to get my unit adjusted or down sizing and Aundrea really took care of me. She's friendly and attentive to all my concerns. This place and their workers are really good at listening and executing the customers needs. Definitely recommend this place to others. read more

CubeSmart Self Storage - Front desk/reception area - Self Storage Near Me - Corona, California

Be wary of renting a storage unit here...do yourself a favor...use a second lock in addition to the one they make you purchase from them. Take photos of what your unit looks like when you leave and when you return.i rented a 5 x 5 for 30 days...when I returned 7 days after my last visit...it was apparent someone had been in my unit...my tubs were not as I left them...the rope was outside the door when I know I tucked it inside...the disc lock was not where no had previously secured it...and a small tub containing coach and fossil wallets, sunglasses and other sentimental items was missing. A police report had been filed...but doubt the security videos will reveal the suspect read more

First off this location is convent for those close to the 71, 91 and 15 freeways. It was so quick to get my storage rentals set up. It was free to reserve a space and I really couldn't believe how nice the pricing was for the bigger units. Shout out to LaReddy for being so helpful! Give her a raise! read more

This storage unit really sucks there isn't many security you through some hallways, I think about it twice before buying or getting a unit.. I recently purchased a unit through an auction and won it. Upon retrieving access to the unit, I items that were displayed for auction were not inside the unit. The unit was vandalized, and the manager did not update new pictures of what was really inside the unit. They still proceeded with the auction as to if the items were still there. Again, I'd think about renting or buying a unit at this facility. read more

I have never been late on a payment my first time and I stated I would be double paying and came we avoid the late fee. The person on the phone asks me why I tell them and they continue to say there's nothing they can do. Then why did you ask me? I ask if there is someone I can speak with and they tell me they cannot give that information out. Times are hard and it's even harder when people have horrible customer service. I plan on paying and looking to store my items elsewhere by next month. I have always had issues with this location but this is my final straw. The individual I spoke with was named Cynthia. (FYI) WHATEVER YOU DO...DO NOT USE THIS STORAGE LOCATION. To be honest I have a bad disposition towards Cube Smart in general now. read more

Cynthia who works in the office, Is so nice and has a heart of gold. I truly recommend this storage company. My things have been well taken care of. I highly recommend this place to store your belongings. It's very clean and they have units inside with air conditioning read more

Needed a storage unit as the other company, by Home Depot in Corona, had horrible customer service. They never returned calls that were left for them and the office was always closed saying manager on property. Though when I drove around the property he was never around. Good Luck borrowing the so called free rental truck. I Found Cube Smart Corona and they had a great sale going on. The facility grounds are clean and maintained. Natalie at the front desk provided excellent customer service as she called and verified all my information ahead of time, and her and Dominic made it a smooth transaction getting into my unit and setting up payment. Thank you guys for making it a simple process and providing me a spacious unit at a great price. read more

I've been comparing in this area as I'm moving . I spoke with a lady name Cynthia who very helpful. She was busy but multitasking efficiently. Took payment over the phone, answering my questions and took me on tour to show me availability as there is 4 floors including climate control and a customer who apparently was challenging. I recommend this facility and Cynthia. read more

If you want your stuff stolen, great place. They're too cheap to have cameras on the inside like most other storage units. And lo and behold, my unit was burglarized. 2 Months later, the gate access doesn't work. Came at 6:30 PM (should be open until 10), can't get in. I'm now told you can only get in during office hours! So only the hours I'm supposed to be at work. When I complained, too bad! Parts are on the way but "we don't know when it will be fixed". And RUDE as can be. The lady could just said eat __it the way she acted. Don't recommend this place at all. It used to be good, not now. read more

I rarely leave bad reviews, but I'm pretty bummed out on how this place has gone downhill the past few years. We went today (Sunday) to access my unit and the gate/keypad was not working so I could not open the gate to access my storage unit. No one is on-site anymore on Sundays, so I called the 800 number twice and the support line tried to contact the emergency number as well as the district manager, neither responded nor called back. Of the 45 minutes waiting I watched several people reach through the gate and open the door. One person said it had been like that for the past week. This is unacceptable for a business that claims security and accessibility for their customers. Added to the reports of several break-ins at this location, we will be emptying our unit and taking our business elsewhere. read more

CubeSmart Self Storage - Door propped open - Self Storage Near Me - Corona, California

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So far 4 storage units have been broken into in one week. No security cameras inside the storage buildings. Owners do not plan on getting more cameras. There are a few on the outside of the buildings however they are old and videos not clear and grainy. Not safe to put anything of value. read more

Who has storage access closed on Sundays?!?! My contract did not say this and was not advised at all. Besides this and raised monthly rate, too high compared to other places, had a lock placed on my unit, manager checked my history, found no reason to do so... it has a friendly staff which saved this review from having a lower star rating. Vacating and taking my business elsewhere, after several years. read more

The employees are involved in theft. they are extremely rude! the police have been notified but somehow they manage to elude the police and make it seem like random thefts. My unit was broken into and they at first denied it. The alarms don't work. i'm thinking class action lawsuit time against them. not to mention gate hours keep changing due to covid bla bla bla bla. read more

Theft Warning at CubeSmart Because I don't want anyone else to ho through what we went through. We looked for a secure and tempered controled location and choose Cubesmart because they we only open during their business hours and appeared to be very secure. They stated we needed to at least pay for the minimum insurance so we did exactly that in April 2022 and put our things in storage while we had our house built.Other that your bill is ready or your bill is paid emails, we received one email on 3/27/23 stating the hours were changing immediately and they'd no longer be open on Sundays. Because of the closed Sundays we took off work on Monday May 15th to take our belongings out of storage. got our 2 keys out for the two locks we purchased from Cubesmart walked in to find a y er llow lock on our locker with a tag that said auction. The kind girl in the office had no idea what had happened saying they haven't had a theft since January which was news to us and opened the locker for us to find a mess with over 11k in missing and damaged items. The woman there that day said made a call and found that we were part of the Jan 16th 2023 theft and many lockers were broken into adding that it was an inside job from someone that purchased a locker on line, came in after hours which we had no idea was an option but Cubesmart had changed their hours in July of 2022 without notifying us. They said they called us twice about the break in but blamed us for not taking action. we have no calls on our cell phone call log for that time period. What's the worst part is that we asked to at least credit us and they refused. They take zero responsibility and the manager was the rudest most unempathetic stone cold person I've had to deal with. The woman who help get us into our locker truly felt bad and said she was so sorry. I had to email the district manager and he emailed me back two days later sounding emphatic but said they called and refused to issue a credit. I emailed back asking for credit for January 2023 when the theft occurred to May 2023 when we closed the account and got no response. No service and No protection. read more

They have changed their hours without considering their customers. Now customers can't access their units on Sundays leaving only Saturday open for everyone to move in or move out their things. This is a horrible way to do business. If they need to close one day a week it should be during the week when most people are at work. I've spoken to the general manager and the only response is that it was up to corporate as to when they are open and closed. As soon as I can get a Saturday off I will be moving my stuff out. read more

I recently rented a storage unit from Cube Smart for a short time. I was very satisfied with the service and safety of my belongings. The staff are very friendly and helpful. Monique walked me through the process and was very patient and welcoming. I highly recommend Cube Smart, Corona. read more

I have been at this facility for over 18 yrs. Gone through many companies but Cubesmart has been the worse. Finally had enough and I moving to a different storage facility. Major issues here are Entry system to elevator is horrible!!! Ask anyone who uses it. 2nd issue is parking or lack there of. 3rd is lack of carts. You have to go into office which is hardly ever staffed. Leave your license to get cart. 4th is lack of communication by management. We had 8 units broke into (locks picked) things stolen. Not once did management contact any of us to tell us to check our units for missing items. Lastly, the rent has increased immensely. On the one positive side the people whom work day to day in the office are very nice and efficient. They just work for an awful corporation. There are many choices of facilities. I would search elsewhere. read more

CubeSmart Self Storage - Continuous water leak going into a storage unit. Management usual reply is we have someone coming out to repair it. Yeah.....NOT - Self Storage Near Me - Corona, California

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20 days later, the access pin pad is still broken and I still can't access my storage area. Seriously, how hard can it be to get this fixed? It's been broken for TWO MONTHS. TWO MONTHS. read more

We just drove 2 hours to get our items out of storage for them to close 15 minutes early and we cannot access the facility. We tried contacting the office and were hung up on. This doesn't even include the constant price increases for no reason and the fact that they changed the gate code without notifying us :) read more

We just drove 30 min to get here to find they CLOSE early on Sundays, at 2:30!!!! What storage unit place closes at 2:30 on a weekend? Unheard of! It should be 24/7 access to our unit , at least until 9:00pm. We have used many Storage Businesses in the past and never heard of closing so early on a weekend when people customarily access their units!! To add insult, we arrived at 2:32 and needed just 5 min to grab something and told the woman on duty we drove 1/2 hr to get here and she flatly refused - NO customer service skills whatsoever. We pay too much for our unit to have this happening! read more

Unpublished price increases and other issues. As others have noted this place hits you with regularly scheduled price increases. There is no mention of this in the contract other than the usual "must provide 30 days notice of increase". Logged on to pay my bill yesterday and the price had gone up roughly 15%! Called and was told that they'd mailed a rate increase postcard (which I never received) and that this was their standard practive, first price increase at 6 months then annually after that. Really? Is it the same 15% every year? I'm sorry, but that's at least 3x cost of living and even with the insane real estate market growth in CA that's absurd. Person on the phone said they'd adjust it for this month so I can pay on line (which for some reason costs $1.95 for the "convenience") but that still hasn't happened. As other's have also mentioned they seem to have a problem keeping carts available. I was told this was because renters were locking the carts in their units. Gee, maybe you should address that with those renters? But oh yeah, there are no cameras inside so they have no clue what's going on. Not that the outside cameras are monitored because I've seen the same guy parked and just hanging out in his car in the corner (inside the gate) on MANY occasions after he follows another vehicle through the gate. Seen the same guy get out and take a leak in the parking lot as well. Yeah, that makes me feel great keeping my stuff here. The crawl spaces above the doors are big enough for someone to crawl into your unit which is certainly concerning if you have small valuables there. The good? Place is clean and well lit, so far the climate control seems to work as it should. Hours are actually pretty great. Given the issues (primarily the exorbitant rate increases) I wouldn't recommend this place to anyone I liked. I'll be looking for other options before that next increase kicks in. read more

This is the absolutely worst storage place ever. The gate has been broken for months, no one ever answers the phone, the hours they have "adjusted" to time when pretty much everyone works. Such a rip off. No one can ever get a hold of corporate. The DM and SM give a different answer every time that doesn't go along with the same answer you get from the store as to what the hours are. The only answer that is ever consistent is "I don't know" from anyone that you talk to in regards to this location. Stay away from this place. Oh, and the comment that the "business owner" leaves is completely bogus as I have sent my info to the help desk multiple times with no response read more

Great people on staff here! Many sizes of space to choose from, perfect location at least for my needs. I shopped for a storage unit by visiting 7 different companies storage units all located in Corona all on one hot 97 degree afternoon so I could get an idea how the unit would be during the Summer and how the places were kept clean(or not!). CubeSmart was the best by far, way above the rest of the places I looked at in person. Their building is the cleanest I have encountered and the security and hours work for me. After initial admin fee and lock purchase ALL of the local storage places are within about $20 of one another as far a price goes. The major difference is the great staff and service topped off with the best units in Corona for your money. Yes, the hours ARE limited but that provides a better security setting for everyone. read more

Absolutely not. The gate is ALWAYS either broken or they've changed their hours. CANT access on Sunday at all. Which is ridiculous. People WORK and often do house work such as moving things to storage on WEEKENDS. It's absolutely insane. Customer service sucks, they send no notices when they change the hours & leave the gate or pin pad broken for months . This is the 4th time we've loaded our car , only to arrive and find the gate broken or "office hours only" sign. We're beyond frustrated and will be canceling at end of month read more

Our experience with the staff went from bad to worse. we were given the wrong information about billing and dates and when we got overcharged the staff blamed us and did not take responsibilty for giving us the wrong information and won't resolve our issue. We are extremely dissatisfied and hope no one else has to go through this. Please save yourself the stress and work with another local storage company because the staff at corona cubesmart is horrible. read more

I hate CubeSmart on Green River. The employees SHOULD feel ashamed! One of the units on the 2nd floor has been flooded every time it rains. For OVER A YEAR I have taken photos of the water leaking out of this unit. I have complained each time that the renters should be notified. Every time I'm told tenants are notified. Well I just met the tenants that were only told this last rain that they should come check their unit. I felt SO bad for them. She'd been there 5 yrs and was never contacted. Moving out is even more difficult for her since she has a totally disabled child with her that she has to wheel up & down the elevator with her belongings. I told the Manager & another employee they should be ashamed for never contacting her every time I reported the water coming out of their unit. The manager walked away from me. And the other female employee just looked at me and said "Have a nice day". Horrible, uncaring people at CubeSmart. read more

This is a horrible storage facility. The employee's are rude and not helpful in any way. I like to pay small portions of my bill over the course of the month however The company will not let me do that they will only let me pay my full bill or nothing at all. And they don't want to try to find any way to help me pay small portions of my bills throughout the month and when I try to work something out they just haven't attitude and basically dismiss anything I have to say. And also many storages are broken into here and they don't do anything to help you when your storage is broken into they basically tell you it's your problem and the insurance has all kinds of loopholes so that your storage facility is not covered when it is robbed. Do not use the storage facility I plan on moving my belongings out to somewhere that has better customer service and employees that aren't so bitter and angry.my email is chanteaufullen@gmail.com read more

Save yourself the grief and the horror by avoiding CUBE SMART (Corona). I found my stuff here all STOLEN and GONE when I was about to check out . I called the office to inform them I was checking out and lo and behold all items were gone . As soon as they became aware I was in the process of moving out, they stole my items as they have no care what happens to me since I was leaving anyway (retaliation).So all this time, I was paying the rent for an empty cube (my monthly rent/s and belongings ). Paying them to steal my stuff. The managers have no accountability at all, just pointing to me that I probably took my stuff away myself. That's the type of response and help? you get from them. Why would I do that to myself and pay the ever increasing monthly rent for an empty cube? One of the managers admitted the alarms inside the units were not working for some time and no cameras inside ? Where's protection for you and your stuff? Alarms inside the units were not fixed so any one can just access your unit.There's no sign of forced entry so do you believe that there is no master key or lock picking and my stuff just disappear? Running a storage facility w/o safeguards for the belongings and the tenants themselves? The facility can DENY anything that happened to you or your cube as there's no recording or alarms. You can be out and unconscious and injured while inside the facility or your items are stolen and no recording made and alarms mysteriously not working. Mostly one person in the office to watch the whole facility so if you need help you're out on your own. Also, to access the gate and storage facility, any of the office personnel would know (if you ask)as it is your unit number and last 4 digits of your phone number . How fool proof can that be? One of the managers openly discussed to another person and tried to cover up and made up a false story denying the incident that occurred and that it was all settled. He even provided private and personal info (including name } of the victim of the crime . They would retaliate to anyone they don't like by throwing you out for no reason. Please be aware of the terrible and horrific yelp and google reviews from those robbed and victimized here and avoid being a victim yourself. It's violation of your privacy, unsafe conditions and tolerance of crime of theft of personal property and trample on your dignity as a human being. read more

We have been a long term CubeSmart customer. We recently found out on our own that our unit was broken into. We never received a call or notification that it was broken into. We found out when we showed up to get something out of the unit. When we filed our police report we were informed that there have been a series of reported units that were broken into. Today we went back to do an inventory. There was a woman in tears because she just found out that her unit was impacted as well. She was told by management that they didn't want to bother her. You would think that if this was wide spread that all of their customers were notified and alerted of the issue. There are NO cameras inside the facility based on the information we were provided. read more

I've been a loyal customer at CubeSmart in Corona for over 5 years. 2 years ago my unit was broken into and some of my tools were stolen, which not all of them were recovered. I spend two days talking with detectives and missed work in the process. CubeSmart granted me a free months rent, which helped recover some of my lost wages. 2 months ago they deemed the Corona store a high risk property and instead of hiring a security guard, they just changed their gate access hours from 6am-10pm to 8:30am-7pm. That's 5.5 hours less access to a unit that they recently raised my rent on. Since I store my tools there, which are needed for my work, I can no longer access them before or after work because they're only open during banking hours now. So I asked their DM Todd Haynes for some type of compensation and he declined. Saying they already gave me a one time curtesy when my unit was compromised 2 years ago and there is nothing else they can do. Unfortunately CubeSmart no longer serves the same purpose I need them for and they don't seem too worried about keeping me as a loyal customer. They know someone else will gladly take my spot and pay a lot more more for it... Hopefully it's not you.... Thanks CubeSmart!! You just lost my trust, loyalty and respect... read more

I have had my stuff here before about 2 years ago. No problems. Everything was fine. This time I got a unit around February. I can honestly say the service and my experience has been awful. I cannot stress how much you should not put your stuff here. If you want good customer service and fair business practices DO NOT COME HERE. I can give you 3 reasons why. 1. I came to my storage unit one day and they had added a lock to the door at the top of the stairs. I did not have the code to this door. They told me they sent an email with this code. I never received such email. 2. They increased the price of my unit out of the blue by $20. Why? Who knows? I had only been there for 4 months. This didn't happen to me the last time. 3. They decided to cut access hours from 6am-10pm to 8:30am-7pm. Seems like they just want to work less and make more money. I also wasn't told I had a unit with a vent so all the dust and debris from outside came into my unit and got all over my stuff. Please please please I beg you go anywhere else for your storage needs. If not you'll go through a headache dealing with rude people at the front office and they will just put you through the ringer. read more

I am new to CubeSmart. It is conveniently located to the freeway and I hope it will serve my needs and I won't be paying the higher rates of Y.L. for the same size space. Dominic was very helpful and gave me good suggestions as to the unit to choose that would be more convenient for me. As of day one, I am happy. read more

This is nice and clean storage facility. I do notice that it sometimes has a smell of fertilizer in the corridors and hope no tenant is storing flammable items in their unit. It would be nice if management would check on that. Also I noticed that the rent keeps going up from 50 to 80 now. Like most storage places they like to penalize their loyal customers:/ read more

They keep raising the prices and there's never any carts out. You have to go get the cart in the office but when their closed there's no carts! Why are we paying more if you don't even supply the basics like carts to move your stuff? Absolutely terrible read more

Been storing here since 2018, and just moved out of both of our units today. What a relief, this place is an actual joke. Management is horrendous and useless. This place gets broken into AT LEAST twice a month. (Which has to be an inside job with their staff, no place can possibly be broken into this often.) There is no sense of security, no help from staff, and their units are literally FALLING APART. I had to request new bolts each time we opened our units because they were falling apart. They're also the BIGGEST rip off, find family owned storage units. We now have an even larger unit that we're paying LESS for at another storage facility. DO NOT store here if you want your items to be protected. They DO NOT CARE about you or your belongings AT ALL. They also will raise your monthly fees without you knowing. They raised our unit price 3 times in the timeframe we stored with them. Overall this place is a raging shit show. I will let our following on social media know to never trust nor store with CubeSmart. read more

Good place to stash your extra junk. Staff here is very friendly and helpful. One star off due to the "required insurance" which DOUBLES THE COST of my small unit. Otherwise a nice, clean place to store your stuff, in a very good location. read more

I was so excited to move to CubeSmart having been in another storage unit for many years. My new unit is super clean, well lit and so easy to access! They offer wheeled carts at each entrance which made moving in really easy. I also appreciate the extended hours for access 7 days a week and great pricing. Dianna was very friendly and helpful ... her customer service skills are amazing! Thanks CubeSmart I look forward to many years of you holding all the things I just can't part with! read more

This place is absolutely wonderful. The staff is very friendly and helpful. The location is super clean, I would refer then to family and friends. E. Robinson read more

The employees at the CubeSmart off of Green River Road have been more than helpful when explaining what I needed in a storage facility. The facility is always very clean and well maintained. I have worked with Dianna Garcia several times and I always leave there with all of my questions answered and my needs met. The fact that I was able to downsize my unit and the remaining rent for that month was applied to my new storage unit, without additional fees was a definite plus. If you are in need of a storage facility short term or long term I highly recommend this one. read more