I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

All My Sons Moving - Virginia North…read more This moving company needs to be investigated for fraud or deceptive business practices. I booked my move a week in advance and paid a $100 deposit after being told it would guarantee my moving date and secure my spot. Then, only 3 days before my scheduled move, the manager -- I believe his name was David -- called to tell me they were fully booked for the entire week and that my move would either need to be rescheduled or canceled altogether. I made it very clear from the beginning that my apartment lease ends on the 31st and that I needed to move before then. Had this company been honest about the fact that paying a deposit did not actually guarantee service, I would have hired another moving company much earlier. Now I'm left scrambling at the last minute, despite having everything planned out. I also have to report to work in another state on the 1st, so this has created a major inconvenience and unnecessary stress. To make matters worse, speaking with them on the phone was a complete disaster. The communication was unprofessional, disorganized, and unacceptable. They agreed to refund the $100 deposit, but that does not make up for the inconvenience, stress, and potential consequences this situation may cause me. If I receive penalties from my landlord for a late move-out or face any employment-related consequences because of this company's failure to honor their commitment, I will absolutely be exploring all possible legal and consumer protection options.

I cannot recommend this company enough! They were hands down the best moving company I've ever…read moredealt with. From the representative that called to schedule to Bryan and Will who were our movers. They were the fastest to respond to our moving request. They had no problems with switching our moving date because our closing date on our home changed. When I called with follow up questions, Carly was extremely reassuring and gave me peace of mind that they would be able to handle our move! Bryan and Will showed up and were ready to work. They asked follow up questions to make sure they understood our needs, and did everything neatly and in a timely manner. They were polite and understanding. I will absolutely use them for my future moving needs!!

This is a long overdue review. We've moved a lot - even across the country, but this was one of the…read moreworst moves even though it was local. This was a big move with valuable furniture and art. The loading went OK since we had already packed everything except for the furniture and art. All the boxes we packed were labeled by room and contents. The damage was discovered after the move. If the Forman chosen for the job is not good your move will be expensive, difficult and there will be damage. The guys they sent worked hard but not smart because the Forman was inexperienced. He did not focus on priorities that would make the move smoother, He was in CYA mode the entire time. He pointed out minor flaws in a few pieces of furniture that we already knew about and acknowledged. The irony of all this CYA is that these movers or rather their forman deliberately hid damage that they caused. * They damaged the wall in the stairwell of the destination we moved into by gouging the drywall and chipping the paint. And said nothing. * They chipped the glass of an expensive dining room table top. And said nothing. * They spilled Gatorade on the carpet in one of the bedrooms, covered it up with boxes. And said Nothing. * At the destination they dropped boxes that were clearly marked by room just about anywhere and everywhere. We found boxes marked "Kitchen pots and Pans" in the garage. * They left Art sitting in the hot sun * We had specifically asked that the beds be unloaded and set up in the bedrooms as one of the first things upon arriving at the destination, to determine what other furniture would fit. This was repeatedly ignored. Instead they dragged their feet but kept asking where certain pieces of furniture were to go. The move ended up being much more expensive by 30%. Take this is a caution. Maybe if you're a student and you have inexpensive stuff - things like this will not bother you. But if you have things you care about. Maybe you can hire a company that can do better. Working with them was frustrating and in the end very expensive.

I just wish I could give a negative star. This was absolutely the worst move I have ever had. My…read morefurniture was tore up. Solid walnut dining room set so damaged among many other pieces. I was told I would have four men. I had only two men. They did not have the man power to move my furniture. My dinet table was rolled on its side. The table put a large gouge in my hard wood floor. I was told they don't pay to get that fixed. I am still finding pieces that are damaged. I never complain so this is new to me. They contracted the move out to another company and failed to even tell me. My furniture was dropped, rolled and dresser drawers dropped in the yard. I can't even touch the surface of how bad. Please stay far away from this company. I used them years ago. I was told they are under new management now. I wish I did more checking. What a disappointment.

I had to jump in and find a mover for a small apartment to a storage unit within a week or so…read more Never thought I would find somebody, but surprisingly there were a few options. As I recall, initially the number I called for BRM went to someone else who told me they were getting my info to the right person. Darryck contacted me shortly after and needed to inform me when he could do the job based on another larger move customer the same week we needed. By the end of the next day he had locked me in to the next Wednesday, which was perfect for us. After talking to Darryck more and asking why he doesn't have any online presence on Google and Yelp for that matter, I found out that he has recently purchased the business from a former employer and is having a hard time getting these online listing services to allow him to set up the business under new ownership with the same business name. Also, the Facebook representation had no posts since June 2022, so at first, I was dubious. Well, Darryck is apparently focusing on providing good work more than online presence. He was great on communications. Answers his phone, texts and emails in reasonable time for a man physically doing the work. He was the only mover who sent me a quote on letterhead as a .pdf. He and his partner worked as if THEY were paying for my move. They really hustled, in a good way, I wasnt concerned about the cargo due to them working so fast. He charged their time from the moment they arrived and began working to the last box landing at the other end. Very reasonable and came in at a fraction of his estimate for his final bill. Note: We were very prepared with very little to disassemble and almost everything boxed, staged and ready to go. It was a small move and they knocked it out like it was nothing. The better YOU prepare, the less expensive your move will be. These guys work HARD by the hour. Anything you can do to make their job easier, simply saves you money. The less you leave them to do, the less your cost is going to be.

So because she wouldn't honor her word on paying for making sure all items were in their proper…read moreplace and she wants to keep blaming me for not knowing how many people it should have taken for the move . I would give this company a 0/10! She is really a disrespectful individual that won't take accountability for her mistakes! How you think a customer feels when you keep trying to bring up what a customer should have know as if I was the moving expert. I hired you to do a job and you failed! Don't give this business your time or money because Susan will try and gaslight you and make a 2-3 day move all one day so she can get as much money from you. Then if something goes wrong it's your fault for not telling her something when you gave her all the information she needed. But she didn't do her job so it's your fault! I didn't even bring up all the scratches, dents, dings all on my walls and stairs her crew made! I had thought I was going to be able to up the stars after she reached out, but I can't as she seems to forget she the one that botched this job! Now I have to go in my pocket to pay someone to complete the job she PROMISED! Horrible business owner!! Update**To the owner..there wasn't a "crew" it was one person who came out to do half the job back in February which took all day as it was on Valentine's Day and weekend. As I stated I needed to start moving in my new place and wanted to make sure I went through as much as possible totes/boxes I could so I separated what needed to stay and what needed to go back to VA. And I contacted the person (Steve) who helped me out (not you) during this time so we could see when it would be a good time for both of us. As we all have lives and not just around fanning ourselves apparently what you do all day. So yeah I still have several empty totes that needed to be taken back to VA. So stop with your arrogance as if I'm trying to get over on you. I'm a veteran so I paid my dues and worked for everything I ever had! And I showed you my entire house as you said on FaceTime I had a lot. I have it recorded so stop your madness. Take accountability that you messed this entire move up and wasted everyone's time! It's done and over with so no need to reply anymore I'm done with it. And I don't accept your apology.

Randall Moving & Storage is awesome. Have used their storage service. And if you want great movers…read more- on time/on budget, highly professional ask for Clarence and his crew. They have moved me twice now. 1st-rate.

Best moving crew ever and I've moved so many times, this was so smooth and the team went above and…read morebeyond for us. I'll be using them again, they are highly recommended on Uhaul and I back those incredible reviews. Thanks for getting us out to Dulles last weekend. You guys rock! Appreciated all the hard teamwork! Thank you! Jen & M

I'm extremely disappointed in how Smooth Moves Cville is handling our broken TV situation in which…read moretheir workers insisted on moving our TV (probably because my partner is pregnant and the smaller mover has "8 kids and expecting more"), broke the TV and acknowledged they broke it but get back to the office and blame us. The office people had the nerve to tell me "the movers don't always know the policy" then why let someone represent your company make false promises IF THEY DON'T KNOW NOTHING. This is on top of being an hour late to the house we moved from, taking at least 3 breaks, and taking several pictures while inside our home for who knows what. Update: Rachel also likes to post as the company on facebook with the same lies as they continue to make. As I expressed there others should be concerned with going with a company that is not trustworthy or honest especially when it involves entering your personal space. Best to avoid. They may be the cheapest but you're definitely get the same customer service as the saying goes "you get what you pay for." Hire friends before them and don't even consider as a last resort.

Unfortunately I have been scammed by Junior. I hired him and his team to move a swingset for me…read more After quoting me a price, I sent him a deposit for $95 and scheduled the job for a Saturday on the weekend we were moving. The day before the job, he texts me saying he needs raise the price and proceeds to "tech-splain" how it's a specialized job requiring specialized tools (I built it myself originally with a drill using a couple of bits). He offered to refund the deposit since I denied the now unaffordable service. As of writing this review, I have yet to receive it.

We really enjoyed working with Junior. He was early and showed up ready to work. He listened to our…read moreinstructions and was careful with our belongings. Junior was easy to talk to and was motivated and very professional. He was able to get the job done more quickly than we anticipated, we were happy with the service we received for the price we paid. We would recommend Smart Move Solution and would use him again without any hesitation.