Lisa was extremely helpful, knowledgeable, professional, and personable. I highly recommend The…read moreLock Up Self Storage for your storage needs.

I have had my things in storage since March 2020. So I recently took my thing out of storage on…read moreJanuary 19th, 2021. And this is what I find among other things. I find my daughter's clothes and baskets shredded with animal urine all over my shit. It's not just one bag but all through my stuff. I haven't touched this stuff in10 months, and there's no fucking way I'm going to put my shit in storage with urine everywhere and my shit shredded like bedding being made. I am very furious and I called the company and they had the nerve to tell me there are no rodents there and no animals can't get in. So magically someone pissed on my shit and shredded my daughter's things. Never again will I put my shit in storage there. So I finally talked to one of the managers Dale and he had the fucking nerve to tell me I brought mice there, I came from Hamden ridge and it has never been a mouse there. Anyone that knows me I'm not a dirty person.A fucking joke these people are fucking ridiculous. Never the fuck again. Haha, the nerve to tell me it could have hidden in my mattress who the fuck you think I am. I'm not a fucking dirty person Dale, your facility has mice in it so I don't give a fuck what your pest control says, my shit was ruined. And Dale I hope you see what the fuck I added.

This place is the absolute best for storage in the New Haven/ Yale area! Reasonably priced,…read moreamazing and helpful staff, easy access, and very secure. We kept our things here for a year while we looked for a house and we never had trouble accessing the unit or getting help when needed. They have tons of handcarts to assist with moving and supplies if you need them. If I ever need storage in New Haven, this needs to be your first and only stop! As a bonus, the music in the storage area is great ... added a great ambiance while packing and unpacking!

Mouse infestation and they tried to charge me for something that this infestation destroyed, that I…read morewould've otherwise had someone come pick up to purchase. They claimed I left it in my storage unit (which wasn't true), and charged me for another month. The manager is nice, but this was unacceptable.

great for filling Propane tanks, open 7 days a week, fast friendly service, good priceread more

Brand new indoor storage facilities. Gotta say I love being out of the city. We got a 8x10 storage…read morefor the same price as a smaller unit unit we had months before in NJ. Win! Bf called in a couple weeks in advance to reserve a storage unit to fit our studio/1bd furniture for a month. Alarm goes off when you open your unit to let other people in the building know that someone else is there. Make sure you check in to avoid any problems accessing your unit in the future. Bathroom and water fountain inside the storage facility. Storage unit comes with lock where you will have to return after your storage use ends. We were able to park our uhaul at the loading dock to make it easier to move all our stuff in the storage unit. There are a couple platform trolleys to help transport your stuff. Not many people here the day we came, so we took over all 3 available trolleys. Our customer service was great! The employee answered all our questions and made the process very smooth. We were able to focus on moving our stuff into the storage unit and get back on the road. To cancel, you have to remove your stuff a couple days before the end of the month so you don't incur next month's rent.

Cubesmart in Hamden CT ,recently auction off my things. ..I haven't been communicating with anyone…read morethese last few weeks because my grandma died. I didn't get anything in the mail lefting me know about a auction. I have been with this company 5 years and I hate fact I stayed with Cubesmart. They raised rent every year and it became unaffordable. I don't usually complain but consumers need to know

CUBE SMART IN HAMDEN IS THE WORST POSSIBLE OPTION FOR STORAGE. I am (soon to be WAS) a long-term…read morecustomer. 7 years. I had emergency knee surgery in June, and was incapacitated for 6 weeks. During that time, the credit card I had on file lapsed. I wasn't diligent in reading business emails during my recovery as my clients all knew I was incapacitated and not working. As soon as my account was more than 30 days overdue, did they call me - a 7-year customer - to let me know my account was overdue? No. Instead they put my storage account on AUCTION STATUS and then charged me $190 in fees to remove it. The local manager would not entertain my requests for fee waivers. She then accused me of yelling at her (which I did not). Is this how you treat 7-year customers? I guess when you don't give a crap about your customers. Yes. Well - they've now lost one. I strongly advise anyone considering storage needs in Hamden to avoid this company like the plague.

Very professional and personable could not have asked for a better experience. Good communication…read moreby the office and the movers to let us know each step of the move. Jay and his guys could have not been more helpful during the actual move. Great guys.

Will consider editing this once move is hopefully completed tomorrow. I will be using a different…read moremoving company to get my stuff out of their storage unit. There is no self storage option by the way which Yelp seems not to know. 1. They accidentally double booked me. Innocent enough. Somehow it got lost in transit(??) that they were packing as well as moving. 2. I've moved multiple times with my same set of furniture and items and these were the slowest movers I've had by far. 3. They want to charge me $265 to "transport" my items from their warehouse in West Haven... onto the loading dock of their warehouse in West Haven. So basically $265 to be able to get my things back and have nothing to do with them ever again.

Formerly "Cube Smart" Guaranteed Rent increases every six…read more(6) months. New customers pay less than existing customers. There aren't any improvements or upgrades to warrant semi annual price increases. Exit gates require password to get out.....ridiculous I do not recommend

I recently experienced a minor issue on the floor of my storage unit. After reporting, one of the…read moremanagers, Tichina, was quick to respond to the issue and had it immediately fixed. I really appreciate the support and am very satisfied with the experience at this location!