It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

Reserving my unit online was quick and easy. I received all my check-in information the same day…read moreand by the time I got to my unit I was surprised by how spacious and clean it was. I used to have a unit out in Arlington and paid about the same for less than half the space. The downsides: - No easy way to turn on lights inside unit - Nobody ever seems to be at the front desk - Entryway into unit is visibly broken which makes it hard to go in and out when carrying heavy items - Weird plastic strips hanging from the ceiling makes it even harder to enter unit after battling the broken door Sometimes it be like that.

This is a terrible location infested with rodents and mice. I lost all my household items, and…read morethere was zero support from Public Storage. This location doesn't have anyone on-site, and you have to spend hours on calls to reach a real person. On top of losing all my household items, they auctioned my tools and then send me an almost $900 bill or it will go to collection agency.

We were in search of an inexpensive place to store our non-essential items during our move, so we…read morecould pack and unpack slowly. We were able to secure a 10x10 space at this facility for $120 / month and had a very easy time moving in, although there are very limited parking spaces on the front of the building for CubeSmart customers, as they're mostly taken up by a moving company that shares the building, and a donations drop off, the line for which can block access to CubeSmart. There are very rarely carts in the front area, so we often had to walk the full length of the building to find one (and too often, to not find any at all). Then the main CubeSmart door on the front of the building broke, and it was either open all the time, or locked if no CubeSmart employee was present, meaning we had to access our stuff from the loading dock in the back, up a flight of stairs surrounded by broken glass, and hand it down to our not at all loading dock sized SUV. And we saw a mouse running around in the middle of the day. And we got an attitude when moving out because it just wasn't worth it to keep our stuff there anymore. They say that they are working to make improvements and hopefully they do.

Seems as though, everyone has a problem or a negative experience with the dude Christian, or they…read moresay Christian has a problem with everybody. What are the odds that so many customers would go in on an employee, yet praise all of the other employees? This shows you how animalistic this guy (Christian) is. Oh, so ALL customers are wrong but he's the only one right? Sounds absurd to me! And if company is smart in what they're doing, they would get rid of him and cut their losses or transfer him where he is not able to interact with customers as such, since that seems to be the problem everytime he opens his mouth. His remarks when I asked him for help was unwarranted, nor appreciated! Why have him (and paying him) there if he's only going to be an asshole and hostile to everyone ? You talk to enough customers or conduct an email survey, and I will guarantee you everyone has had a negative experience with him and only him, when everyone else, like Shuja, Malik, or Chris have always been extremely helpful. Cutting ties with Christian, seems to be the ongoing rant, so with that being said; GET RID OF CHRISTIAN!!!!

I have called multiple times and there are no response or no callback from this business…read moreThe storage units are very hot. It doesn't look like a climate control space we have electronics that can't take this much and if something went wrong, they are responsible.

This Public Storage location is graced by having the manager Neadea. She is extremely…read moreknowledgeable, helpful and a problem solver. An issue that could have been a mess was solved eloquently by Neadea. She made the entire experience positive. Naedea is an absolute asset to the company and this location. I really hope they see her value and treat her as such.

Monique at prosperity Ave is a lifesaver. she saved us a lot of money after our household goods in…read morestorage expired and we were being charged $56 per day. We are new to the area as in less than 2 week. busy looking for a house to rent or buy. My stress level is through the roof with everything that going on. I started the process online. If Monique didn't call me for a follow up I would have just given up. She was amazing without writing all the details of why I think and my family think she's amazing. Monique! Girl thank you!! A thousand time thank you. We will never forget your kindness! My stress level is going down as I write this review. Once we're settled I will bring the whole family to thank you! You also saved us a lot of money! 5 stars !

good prices, friendly, helpful. not you usual storage place! Clean, secure. made sure I was getting…read morethe best price and prorated my last month with no issue.

If you are in the Merrifield area and looking for a storage unit this this Public Storage is a…read moregreat choice and the price is right. It's on Lee Hwy just west of the Merrifield Post Office. I worked with Shawn for check in. Shawn explained all the rules, what to do and what not to do, ie. no storing anything flammable, or food products. Sounds logical but sometimes when your packing quickly things get overlooked. They will sell you a lock for your unit if you need one. They also have a variety of moving and packing supplies for sale right in the office if you need them for packing your storage unit. The place is well lit at night. Individual security codes for the gate to get to your unit. So far so good.

Other than the price, this place is awful. There is literally no one in the office, they make you…read moretalk into a video for every single thing and there is no real help with anything at all. They force you to use their insurance and their locks (for hefty fees), you then have to go through a whole separate exercise to return the lock and remove the insurance which takes time and multiple calls (remember they have no staff there). The units I saw were not climate controlled, and the condition of the units themselves were awful - walls looked fragile, pieces of cardboard lying around, limited parking by the storage units. Would not choose again!

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

Kevin & Alex made my check in process effortless and provide knowledgeable answers to all my…read morequestions! Give them both a raise!!!

We rented 2 units on the ground floor at the CubeSmart on 3179 Draper Dr., Fairfax, VA 22031, from…read more2022 to 2025. We found a live racoon in one of the units trying to escape while moving out. The racoon apparently lived in the unit for a while as we found many of our stored contents in the unit chewed and destroyed by feces and urine smell. The manager at the CubeSmart was helpful in filing our insurance claim as we signed up for SureSmart Protection Plan for $2,000. Now a month later the insurance company denied our claim and does not respond. Here is the frustrating part: they denied our claim alleging the damage was excluded from insurance coverage because it was done by "rodents". When I reiterated that the damage was done by a *racoon* (we sent picture of the racoon we found in our unit and feces-damaged furniture and equipment to support our claim) and a racoon is not a "rodent" the senior claims representative at the insurance company denied the claim again citing the content was not covered because it is "animals, birds or fish"!? When I reminded that the damaged contents were instead office equipment and furniture destroyed by racoon and sent a movie we took of the racoon trying to escape from my CubeSmart unit they stop communicating. So after paying $12/month for SureSmart Protection Plan for 2 and 1/2 years which would have defrayed a fraction of total damage I am left with no coverage and no communication. While the manager at the CubeSmart has been helpful the fact is a RACOON got into my CubeSmart storage unit; destroyed my stored equipment and furniture and my SureSmart Protection Plan did not cover anything. I do not recommend this place as their SureSmart Protection Plan did not work for me.

I had to rent a unit at this location. David Davis was extremely helpful and answered all my…read morequestions with a smile. He is the best person to deal with when it comes to last minute storage needs. Thank you for all your help. Keep up the good work!!!

The staff - David and Tristan are very nice and try to be helpful. The overall experience and…read moreproduct is a total racket, though. I rent two large units. From day one, I said that I needed to make my payments on the 15th, when I get paid. Every month for over a year on the 6th-8th I start getting calls and emails that I'm late and, more importantly, every month I get charged over $100 in late fees. They also charged a large annual increase (about $50) without any notice that is non-negotiable. All for units that are full of vermin. Both of my units are overrun with mice/rats. Literally half of what I'm paying to store will have to be thrown out because of vermin damage. If I had an extra $1,000 to hire people and a truck to move my items to a different, better facility I would. I have another larger unit in a different location and haven't had any problems with them. Extra Space doesn't work with you financially because they don't have to; they know they have you over a barrel. Warning: do not rent here!!! The people are great, but once you store your things, you're stuck.