Carmen and Christine, who work at the front desk are very helpful and friendly. I have been using…read morethis facility for about 4 years and when there is a problem the employees always come through. The place is pretty well lit and clean. My stuff has always been safe in it's locker. Thanks!

If I can give this place less than this one star I wouldn't even rate them. My boyfriends storage…read moreunit was broken into and cleaned out!! We put in a claim for all of his belongs totaling to about a 10k lose. They didn't have any video footage recorded from the dates of the incident, The scene was not properly investigated. Now they have denied his claim. We believe it was an inside job! He was never offered insurance on his unit so he believed it didn't come with any. We will not stop until they are held 100% accountable for his lost. DO NOT STORE YOUR BELONGINGS HERE THIS PLACE IS A SCAM AND BY NO MEANS WILL YOUR BELONGINGS BE SAFE AND SECURE. IF YOU HAVE VALUABLE ITEMS HERE I URGE YOU TO TAKE THEM OUT ASAP. THEY HAVEN'T HEARD THE LAST OF US! THIS I PROMISE.

The three star average of the reviews for the place is pretty apt for the most part…read more In terms of the positives, the space is relatively clean and the staff is fairly attentive. That being said, the complaints from the 1 star reviews are pretty spot on also, especially about the hours being not quite what they list on the website, which can be frustrating since 6:30pm or so is a bit of an early cutoff time even for Queens. Like with a lot of other things these days, their business model is to nickel and dime you with periodic rate increases and forcing you to buy a $5 lock of their own that they charge you like $20 for. All in all, you pay for what you get.

It was Great until recently. Cubesmart in Woodhaven area below train. They used to play music at a…read morenice low, soothing level. This was fine. And then for months there was no music. Which is ideal. But recently, the music is blasting at close to 65 decibels on the speakers. And the speakers are all over, you can't escape the sound. How is someone to concentrate on their move, or want to take a casual pace in their storage locker when high level music is blasting all the time? It is annoying. If anyone their reads this, I will revise or if can't revise, then I delete this review and give it 5 stars otherwise if the music is either at the low soothing level of last year, or gone. But as it is now, it is not acceptable for people who want to work and concentrate on what they are doing.

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

I was charged a late fee of $60 on the 6th of the month. My storage rent is due on the 1st. I have…read moreautomatic debit so I assumed the payment would be taken out like every time before. Because I recently got a new debit card, the payment did not go through. I was told by my bank that both cards should work because the old one wasn't expired, just worn. When I got an email today notifying me of the late payment, I called immediately to see what happened. I had assumed the payment didn't process yet because of the Labor Day holiday. I updated the card information as soon as I was made aware of the issue but they refused to waive the late fee even though I've never been late before and this would have been easily fixed with a phone call. They had sent a few emails but unfortunately for me they wound up in my junk folder. Sm

Saquon headed down to earth attitude very patient very friendly made the process easy thank you…read moreDaiquan

Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

I think this place is close to where I live and I've had a space for a while. I recently had a…read morefire at my apartment and the person helping me made sure I got what I needed. They kept the doors open for my transfer from one unit to another and opened the gate each and every time I needed it. The place is clean and easy to get to. They all you a few days before payment is due so you don't pay fees either. Price is a bit high but I think storage is expensive. I think is is a cool spot if you need a place to drop off some stuff. It's like having an extra closet.

NEVER do business with this evil, parasitic company!!!!…read more Recently, after paying for a storage locker for 12 years, which cost me some $25,000, I finally cleaned out my storage locker at this facility. At the last minute, to have their employee Abi tell me that her colleague was incorrect in telling me the date of a late fee, and that I was going to have to pay $25 anyway notwithstanding my reliance on her colleague's advice, and then to have their totally unsatisfactory staff Inari unilaterally change their longstanding grace period policy and charge me some $50 to access my unit, even though I was within the 10 day grace period, is unconscionable and outrageous. NEVER DO BUSINESS WITH THE, THEY ARE EVIL!!! John Otrompke

Hard to imagine a more successful moving experience. My move from upper Manhattan to southern…read morePutnam County this weekend was nearly perfect. Fantastic crew of 4 led by the highly capable Matthias was prompt, diligent and professional. They handled everything with aplomb and style. Not a small move by any stretch, and with a number of big items (King Mattress, oversize wood mirror and some furniture) - everything was packed and unpacked with care. One of the best business experiences I've had in a long while. Highly recommended...

This was my first time hiring movers and J & G Moving exceeded my expectations! The move went so…read moresmoothly that I highly recommend them. I price-compared a ton of NYC moving companies and J & G gave me a competitive moving quote. Additionally, the building I was moving into required a certificate of insurance (COI) and J & G was able to offer it for me for free. A lot of other companies charge for this. Before moving, I communicated with them via email and they always responded promptly and were very clear about what their moving package included. The day of the move, they called and asked if it was okay if they came an hour early. They were very communicative with me during the whole move. The lead guy (forgot his name!) assessed how many things I had and then discussed with the other 2 men on how to efficiently approach the move. The 3 men were over 6' tall and strong, and they were able to finish my whole move in a little more than 1 hr! I did not have anything that was easily breakable but the men treated my things with care. They provided blanket and shrink wrapping for all of my furniture. Everything was loaded up into their truck very quickly. These guys wasted no time. When I arrived at my new apartment building, they had already started unloading my things. I had my boxes labeled with what was inside (i.e., kitchen supplies, shoes, jackets) and they actually placed each box in the corresponding room. Best of all, there were no hidden fees. They ended up not charging me a processing fee that was included in the quote and gave me $40 off my quoted price. The movers were so friendly, communicative and professional, I will definitely be using J & G Moving again! I also wanted to note that on the day of my move, the street I was moving from was blocked due to construction. J & G movers did not complain or make any mention of that until I had stepped outside of my apartment building and noticed it. These guys provide excellent customer service and I was very impressed by them.

ZeroMax Moving and Storage were super helpful I got an excellent quote for moving about 20 items…read morefrom an elevator building to a 3rd Floor Walk Up building. The movers were there early I got a 2 man crew and truck and were about done in two hours. Great Service Great Quote can't ask for much more. Bob the guy I spoke on the phone with was great patient and understanding and explained carefully to me what the process would look like. I'd use them again and would highly recommend to anyone looking for some good movers.

Excellent movers. Showed up on time. Gave a lot of attention to detail. Dealt with a few last…read moreminute changes on our part. The movers were prepared and very nice. Felt our personal belongings were in good hands and safe. Price was exactly as estimated. No hidden surprises. Couldn't have asked for a better move.

Vivian is amazing! She took me through the whole process of renting the space and made it all easy…read morefor me. She is very friendly and took the time to explain details i needed. She took it further by giving me advice on house hunting. The plus though were the food and culture chats we shared and gave me a good restaurant place to check out. Definitely go there when she is around to rent a space!

This was my first experience dealing with storage I came…read moreto 119 24 Jamaica ave safe guard I met an employee by the name of Joseph I have never had such service before Joseph explained everything for me cost how much I would pay initially even down to the specials and offered a free truck service I highly recommend renting at this facility it was very clean and well taken care of

***PLEASE READ - STORE YOUR VALUABLES SOMEPLACE ELSE! *** We…read morehave been tenants for nearly two years and recently found Rodent droppings all along the floor of our storage unit, on top of and under furniture and inside some of our open containers. Upon full inspection we found that the mice tore open our sectional sofa along most of the edges and the lining. There was also an insane amount of dropping on top of the sofa pieces. In addition to our sofa, our Queen size Tempur-Pedic mattress, several pairs of shoes, and other various items were soiled (urine and/or droppings), ripped and contained deep tears. As we got deeper into the unit and removed a piece for inspection we smelled the odor of the urine even stronger. We set traps twice (provided by the office) and caught a total of 10 mice within 2 weeks time. Each time we were told there was an exterminator coming who could only enter vacant units. This indicated that this was an ongoing issue- which we were never notified about. 3 weeks After filing a claim we've just received an email advising they can only offer us $500 !!!! Our couch alone was over $1,000. This is beyond insulting. We are beyond distraught to have paid for *A LOT* of money in rent for a unit in an unkept facility which could not securely protect our valuables-WHICH IS PRETTY MUCH THE WHOLE POINT OF PAYING FOR A UNIT IN AN INDOOR-SECURED STORAGE FACILITY. If you have goods stored here, please go evaluate your belongings! Especially on the 3rd floor. (The one star is ONLY for the staff at this location, who have been friendly and responsive during this situation.)

I have been a customer for the past 5 years, the entire staff from the district manager to the…read moreworkers in the office are so pleasant & professional. This s is why I continue to faithfully be a customer at this location because of the customer empathy Thank you to the staff for always working with me & my family Sincerely, Carmencita Rivera