Decent prices, ok location, clean, & staff are friendly. Signing up was easy, I chose it because…read moreits close to home. Only thing I don't like are the short hours most storage places are open 24 hours this place closes at 6pm on weekdays & 4pm on weekends so if your a working family like us its a little annoying.

Got a storage locker at this facility when I moved out of NYC. Had to store all of my belongings…read morefor my younger brother. Chris was very helpful from the start. The facility is new and very clean. Great rates and friendly staff. My brother and mother are currently at the facility unloading my locker. Chris even remembered and mentioned our convo to my mom. 5 stars

It was an okay experience but I'm glad to be out. The hours were not convenient and Christmas…read moredefinitely proved that the management doesn't respect people who do not share the same holiday traditions. I couldn't get in and I couldn't get any help. NOBODY answered my calls or messages. The smallest space did not hold much and it was overpriced.

I stored some furniture here for a few months. Storage unit was clean and climate controlled. The…read morepeople who work here were great - helpful and knowledgeable - great experience.

Good storage space with real 24hr access. You can come in at any hour, which is untrue for most…read morestorage spaces in the city. Everything runs through an app. It's also nice that there are rentable uhauls at this location. Makes it super easy to move stuff in and out, and the location is clean. Haven't run into any issues with pricing yet, like other reviews mention, but will absolutely update if I do. Worth if you're looking for flexible storage options. Just note that it's a little awkward in location.

I was very disappointed with my experience here. I had a reservation and was told I had 7 days to…read morereturn and finalize the price. I came back today, within the timeframe, to find my reservation was gone and they would not honor the previously quoted price. The representative was polite, but ultimately unwilling to correct their mistake. I found this to be poor business practice, so be cautious.

Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

Moving is never easy. It is probably one of the most stressful events to have to go through. I have…read moremoved several times throughout my life so far and have been through all kinds of experiences because of it with moving companies. What happened on Friday, September 17 was by far the most pleasant move I have ever experienced. Vaja (I hope I am spelling his name right) and his partner arrived at 9:15am, and despite the lack of parking options on that street, was able to get going with the move. The loading up at pick up point was executed quickly, and off they went. There was a lot of traffic getting from Manhattan to Brooklyn so at the drop off I had to wait for them a little bit, but I knew from my own ride into Brooklyn it would take them a moment to get there. When they arrived they had the help of one additional mover, and together all three got my stuff into the storage space in no time at all. Any challenges earlier in the day between parking the truck and traffic soon disappeared with smiles and good cheer as the job completed. The job was done by 12:15pm. No supplies were left behind at either pick up or drop off. I would say based on the performance of not just the movers but in the organization process, and customer service given, that I would work with Simply Moving and Moved.com again should I have to move in the future. ***HIGHLY RECOMMENDED***

Worst experience. They dented my front door, scratched new flooring, dented my fridge, broke my…read moresteps, a ratched up my walls, said they were going to move my fridge but only put it in the garage and we had to move it, said they'd be back to move the last object in backyard and they never showed up. Charged me double and I called for a week without a response. Someone finally called me back and said she would get back to me tomorrow after talking to her manager or team...never got a call back. I called and left messages. Nothings. Super unprofessional, over charged and won't even call me back about all the issues.

MakeSpace is definitely worth every penny. Every person I've interacted with since using them has…read morehad stellar customer service. It is a true white glove experience. Recently I moved to Brooklyn from Manhattan being able to keep everything in storage until I found the right place was great and the level of service from the pick-up and delivery crews was amazing. Today, D Pryer, John Mahoney, Demetrio O brought my stuff from storage to my 2nd floor walk-up apartment. They were absolutely amazing! They were professional, kind and accommodating. I was afraid they weren't going to be able to get my couch and arm chair in the apartment. They worked together to strategize a plan on how to get it in the apartment, protecting the couch and the arm chair. I would highly recommend them again.

This is going to be a difficult review. Moving is already stressful on its own but this all…read morehappened during one of the most chaotic moments of my life (#1) and during a time where I was in midst of making some serious life altering transitions. They left me hanging on the day of my move. No warning ahead of time. No email to indicate that they were busy. They had already postponed my initial move by pushing it another day. By the next day, when they were over 3 hours late to our scheduled pickup time, I decided to call in to hear from the rep I had been communicating with and learned they were no longer coming. No rescheduling, but that they simply decided it was no longer worth honoring my appointment. I was in disbelief. The feeling of abandonment especially during at a crucial juncture (#2) is the reason they get a hard 1 star. The pandemic was a difficult time for everyone. Corporations, small businesses, city workers, and the rest of us citizens. During the middle of the worst time in NYC, particularly in Queens, there was enough chaos and uncertainties that people couldn't leave fast enough. I had known of MakeSpace for years and the concept (#3) was enough for me to give to consider giving them my business. I had called in and was told to make an account online where I'd be making all of my arrangements. No deposits were required and I was able to book a storage space as well a move date. The initial pickup was free, but the subsequent appointments would cost $59 each time. There were no bins due to the high demand, so I was sent a good number of packing bags that they claimed were "just as good" as a plastic bin with a lid. (#4) I personally loved the idea of being able to adjust my inventory for all of my items online. The only problem was that I could never actually adjust them and would be forced to email the support team or attempt to call in each time. Other fees included $15 for each mattress bag / covers and $15/50/$75 (small to large) for each item that needed to be tossed. By the time it was moving day, I had everything ready. My life was in boxes and a ton of MakeSpace bags. Our appointment was within the window of 8AM-11AM. By the time it was noon, I had called in and left a message. I didn't hear from anyone until just after 2pm when I learned they weren't coming at all. This wasn't good since I was flying out later that night. I asked if we could push for tomorrow instead and they told me they had no ability to make any appointment in the near future. I asked if there were any other services they'd recommend in a time crunch and my contact mentioned he'll send over a list. He assured me they wouldn't charge me $100 for any adjustments in my appointment that I was allowed to keep the bags (#5). In a stroke of luck, I I eventually found another mover to help me with the few hours that I had left in the day. It wasn't a pretty experience, but I was able salvage my last few moments as a NY resident by getting my things secured. Again, I realize the pandemic was a major culprit in things going wrong for everyone. However, I simply can't get past how poorly managed this all was from the confusing initial planning 6 weeks prior to the near zero communication at the very end. The added stress of finding another mover and leaving NYC was another endeavor and was exacerbated by their lack of service. Two weeks later, I received an email from their support staff that my appointment was "rescheduled" to 3 weeks into the next month. I have no words. __________ (#1) You guessed it, the pandemic. (#2) I had a flight in 6 hours. In another universe, other folks wouldn't be able to afford to stay because their leases were up or they couldn't afford to not move their things. (#3) Manage everything online and also have storage options as well for a relatively low price. Brilliant. (#4) Spoiler alert: They weren't. (#5) Gee, thanks.

I think this place is close to where I live and I've had a space for a while. I recently had a…read morefire at my apartment and the person helping me made sure I got what I needed. They kept the doors open for my transfer from one unit to another and opened the gate each and every time I needed it. The place is clean and easy to get to. They all you a few days before payment is due so you don't pay fees either. Price is a bit high but I think storage is expensive. I think is is a cool spot if you need a place to drop off some stuff. It's like having an extra closet.

NEVER do business with this evil, parasitic company!!!!…read more Recently, after paying for a storage locker for 12 years, which cost me some $25,000, I finally cleaned out my storage locker at this facility. At the last minute, to have their employee Abi tell me that her colleague was incorrect in telling me the date of a late fee, and that I was going to have to pay $25 anyway notwithstanding my reliance on her colleague's advice, and then to have their totally unsatisfactory staff Inari unilaterally change their longstanding grace period policy and charge me some $50 to access my unit, even though I was within the 10 day grace period, is unconscionable and outrageous. NEVER DO BUSINESS WITH THE, THEY ARE EVIL!!! John Otrompke

I gave them a credit card to reserve my time slot and they charged the card the full amount of the…read moreservice despite me paying cash on the day of the move. I called them to rectify the issue and they promised me a call back that I never received. Thankfully my bank accepted my fraud inquiry and reimbursed me. I would not recommend using them. Dishonest company.

DO NOT USE THEM!!!! I used Relo for a move 2 weeks ago. The movers literally knocked off part of…read morethe ceiling in my old apartment and said nothing. I've called 5 times and have emailed twice and NO ONE from Relo will get back to me. They also scratched the walls of my new apartment. I was promised a seamless move where the movers would even place the furniture where I wanted it and instead they left me boxed in. Also, they lie about the upfront cost of the move. I was quoted $900 and charged $1028. No this was not the tip bc I still paid that in cash. By the way!! This was $900 to move 6 pieces of furniture and 4 boxes, 1 mile!!! An absolute rip off and I had to spend an entire week moving the rest of my stuff alone. This once again seems like a company of men trying to take advantage of single women. It's gotten to the point where I'm resorting to reporting them as fraud to my bank bc they will not get back to me about damages, which they said they would cover if they happened, or the over charge.