Te atraen con una promoción donde pagas la el 50% de la renta el primer mes. Y luego te hacen…read morecargos sin previo aviso. Inicie pagando solo 46 dólares y al dique te mes sin previo aviso me cobraron 20 dólares más. Al sexto mes ya me incrementaron otros 12 dólares. En el Septimo mes nuevamente me incrementaron a 71 dólares. Y este ultimo mes me cobraron 103 dólares. Cada mes me hacían cobros según ellos para mejorar las instalaciones y otras cosas. Me parecen unos descarados y abusadores con los precios. No hay nadie q nos proteja de estas compañías. Dónde quejarse o poner demanda por el abuso ?

Excellent service from the first call with Rep Cody to onsite support from Albert. Clean location…read moreand easy storage system. Prices are great so far

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

I recently ended my contract which I had from 2006. This Storage facility is unlike any other I've…read moreseen. It is extremely clean, well-lit and the storage rooms are very easy to access. There is ample parking, you feel safe and you are in a secure setting. The staff are friendly and professional. I ended my contract because I no longer needed storage. Sixteen years is a long time and never did I feel during those years the need to go elsewhere. Should I have storage needs in the future, I would definitely return.

Excellent customer service via the phone and in person. Exceptional pricing with a guarantee not to…read moreincrease for 2 years.

Excellent service always helpful. Reasonable price…read more Always assisting you when you need help Service is excellent, always formally communicating with customer needs repairs if necessary

Very happy with everything there! Good service. Good customer service. I'd recommend it.read more

Aaron made our experience as smoothly as possible. He is…read morevery courteous and customer service oriented. He was able to accommodate our needs for a more convenient space. I would recommend Public Storage in Great Neck.

Very tricky process "1 estrella. Reservé una unidad el 22 de marzo 2026 para mudarme el 27, pagué…read more131.38 dólares online. Al día siguiente, 23, me llaman y me dicen que no permiten motos--nunca lo avisan antes, pura trampa. Tuve que cancelar porque no me servía para nada, y encima nunca ocupé el storage ni un segundo. Solo me devolvieron 79 dólares, como si eso fuera caridad. Me quedo sin el seguro (20), el lock que nunca usé (23.80) y el fee de 29. Llamé mil veces: groseros, inútiles, cero empatía. Fui en persona: nadie atiende, como si el lugar estuviera abandonado. Inicié chargeback y ahora me llaman a reclamar como si yo fuera el estafador. Customer service es un chiste. Public Storage es una estafa total, ladrones disfrazados de empresa. Evítenlo a toda costa.

I am not happy with my monthly charges getting bumped up an additional 100.00. Also, the hours are…read moreshort and early morning I always have to wait a few minutes over. I should keep track of the times that this happens but since the location opens later than it used to I have to move quickly and handle my shipments quick. I was sent a notice in the mail but I don't think this location can really justify the increased rent for shorter hours. Now I have to move around for cheaper storage and make time for that.

Do not use CubeSmart in Bellerose. The staff is horrible, especially Charles. If you complain…read moreabout his rudeness or the drug deals he does on the premises, management will do nothing to him but will tetminate your lease, illegally lock you out of your unit, and try to sell your stuff online without telling you. The store is not even licensed with the Better Business Bureau or the Department of Consumer Affairs. Take your business to any other company because you will have a hard time getting a call returned or questions answered because the staff is not experienced with customer service skills or how the company operates. Try Public Storage down the block instead.

I had a very positive experience with this company. With people who are moving in and out for…read morewhatever reason they offer good service. The unit I rented was for a month I paid $37.00 for a month. It's $62.00 a month moving forward. Vivivania was the perfect lady. Grace and kindness.

Just got a storage unit and the facility looks very clean and the customer service was excellent…read more Kendall, the manager, went the extra mile to show me different units and answer all my questions. I never really post reviews but I was really impressed by her efforts, patience and positivity.

ZeroMax Moving and Storage were super helpful I got an excellent quote for moving about 20 items…read morefrom an elevator building to a 3rd Floor Walk Up building. The movers were there early I got a 2 man crew and truck and were about done in two hours. Great Service Great Quote can't ask for much more. Bob the guy I spoke on the phone with was great patient and understanding and explained carefully to me what the process would look like. I'd use them again and would highly recommend to anyone looking for some good movers.

Excellent movers. Showed up on time. Gave a lot of attention to detail. Dealt with a few last…read moreminute changes on our part. The movers were prepared and very nice. Felt our personal belongings were in good hands and safe. Price was exactly as estimated. No hidden surprises. Couldn't have asked for a better move.

They send the correct ordered items. I'll be writing a review for this company. I ordered a set of…read more3 pairs of shoes red, white and grey. What I got from Mat at this address was these items:

I've never done storage before but I can already tell that this is one of the best around. From the…read moremoment I started renting until now, I've gotten the best and most professional service anyone could ask for. Each time I call in or visit the office, I'm met with enthusiasm and care by the store manager, Dan Tan. And his enthusiasm can be seen outside the office as well as I see him always cleaning and making sure that the facility is clean and well kept (which it is). Thank you Extra Space Storage and Dan Tan for a great first experience with storage!

Do not rent here without getting every policy in writing first…read more Here's what happened: I called this CubeSmart before our final month and asked a very specific question. If we moved out in the middle of the month, would we get a prorated refund for the days we didn't use? The employee said yes. Based on that answer, we paid for another full month (around $600) instead of just moving out at the end of the month, which was our original plan. We moved out mid-month. Then, surprise, "no refunds." I asked them to check the call logs. That's when it got worse. The manager got on the phone and I could hear him yelling in the background, apparently at his employees. He kept telling me he "didn't know" what was discussed on the original call because he had been on vacation, while he was looking at the logs in front of him. No ownership. No concern that his own staff had given out false information. No effort to fix it. I'm out money for days I never used, purely because I believed what their employee told me on the phone. Bottom line for future customers: the people at the counter and on the phone may tell you one thing, and management will later deny it and keep your money. Get every quote, every policy, every promise in writing before you hand them a dollar. You've been warned.

Unfortunately, at the Delong street location, I was here for 3 years and I have several issues at…read morethis place. For 3 years, every 5-6 months they raise the price for no accurate reason. Even during covid! It's crazy! For 5x5 bin I was paying already $130.00. To me wasn't worth it and on top of that the place wasn't always clean. Another major issue was the storage hours! The website says it's open til 7pm and on weekends and I have gone there 645pm couple of occasions to find the place closed! The storage code when you enter it was saying "cube storage now closed come back tomorrow". WTH? There's other storage areas that are open til 10pm and you can pay way less than this place. I was looking for a long term storage not a temporary storage. This location tends to have temporary storage limit. When I said something to the girl that works at the office she told me we open til 7pm. And asked me if I saw the gate down in office and I said yes! It was all closed at exactly 645pm. She didn't know what to say. I only came here because it is close to my home but I'm glad I'm not here no more. I found better and more convenient hours. Look elsewhere!