Before Monday I had never been to this dry cleaners. I called to see if they offered same day service. The lady on the phone stated they did and had to have items there by 8:30am. I drove up there with 20 items and the lady said they would be ready on Wednesday, not same day. I told her I spoke with her earlier on the phone and she said same day if in before 8:30am. I arrived at 8:15am.
She said I didn't tell her on the phone I was a new customer or that I would have hat many items. She said she didn't have time to process my order and was acting like I was holding up the two people behind me, which she also mentioned. She was very rude and not customer service oriented. I told her I didn't realize I had to tell her I was a new customer on the phone and she didn't mention any stipulations.
She did say I could pick out 3 or 4 items to get back next day. I said that was acceptable. No thank you from her. When finished she went to next person in line. When I went to pick up the dry cleaning, it was all done, so I was happy about that. The lady working in the afternoon said there are a lot of complaints about the older woman working in the mornings. Dry cleaning job was fine. Customer service needs a lot of improvement. read more