Before Monday I had never been to this dry cleaners. I called to see if they offered same day…read moreservice. The lady on the phone stated they did and had to have items there by 8:30am. I drove up there with 20 items and the lady said they would be ready on Wednesday, not same day. I told her I spoke with her earlier on the phone and she said same day if in before 8:30am. I arrived at 8:15am. She said I didn't tell her on the phone I was a new customer or that I would have hat many items. She said she didn't have time to process my order and was acting like I was holding up the two people behind me, which she also mentioned. She was very rude and not customer service oriented. I told her I didn't realize I had to tell her I was a new customer on the phone and she didn't mention any stipulations. She did say I could pick out 3 or 4 items to get back next day. I said that was acceptable. No thank you from her. When finished she went to next person in line. When I went to pick up the dry cleaning, it was all done, so I was happy about that. The lady working in the afternoon said there are a lot of complaints about the older woman working in the mornings. Dry cleaning job was fine. Customer service needs a lot of improvement.

I have never had a worst customer service experience as I have had with this Hangers Cleaners. I…read morehave left multiple messages over a period of a few weeks for you with no return call. It is unacceptable for a business not to take responsibility for ruining a customer's property. In clearly verbalizing to the desk clerk I wanted my fur throw dry cleaned, I was not informed she was handing me a "Wet release" to sign- which to me anyway could be your term for dry cleaning as I don't know how that process is performed. Furthermore, I don't know why she would give me such a document when I asked for dry clean anyway. Item absolutly ruiend and staff/manager didnt care to help at all. Manager has not returned my follow up calls over the course of 3 weeks. Stay clear!

Delivered clothes that are NOT ours. I called twice, leaving messages and still no pickup! Called…read moremultiple times today to reach a PERSON who appeared to have no knowledge of messages previously left and said maybe the clothes could be picked up NEXT week!!! So, you want me to be responsible for someone else's clothes??? Clothes they may need??? And are OUR clothes are someone else's house ??? Insisted they be picked up today. High/gusty winds. Hope they don't end up down the street and hope someone with OUR clothes jumps all the hoops to get them back to us. Waiting to see about charges on our account.

Overpriced and the lady that greeted me at this location is completely rude with no personality or…read moreknowledge of their business. She literally takes the clothes, that's it and will tell you that's all she does.

From the owner: Hangers Cleaners is a locally owned Dry Cleaners. We offer FREE Pick up and Delivery service to…read moreyour door won't cost a penny more! We also have six convenient locations throughout Central Arkansas We treat each customer with respect; and if they are not satisfied with the cleaning or pressing of their garment we are more then happy to re clean and press at no charge. Communication is the key!

I had an emergency from a house flooding. I explained the situation and they took me immediately. I…read moredelivered all the wet clothes and towels to them and they came back in perfect condition. I can't tell you how helpful and understanding they were. It was amazing work and service

We just moved to the area and needed s duvet cleaned--staff was great. I dropped off on Saturday…read moreand it was ready Monday afternoon for a great price. Highly recommend

This is the worst store for customer service. They have lost my clothes for the second time in a…read moremonth. I had to make 2 trips and insist that they look for them and I still don't think I have everything They are supposed to be reviewing the security footage to see if they can tell where they are

Super convenient location with drive up service. This store…read morealso does great alterations.

I usually do not leave reviews, but the consistently rude service I have experienced at this…read morelocation over the past few years has been unacceptable. One incident that stood out was when a young white male employee with painted fingernails ran to the door around 4:50 p.m. and locked it while clearly seeing me walking up, even though there were still about 10 minutes before closing. I overlooked it at the time and continued using this location. More recently, an African American woman named Chelsea or Cheisel, who had red-colored hair, provided some of the worst customer service I have ever experienced. Every interaction with either her or the white male employee has been unnecessarily rude, regardless of how polite and respectful I try to be. Customer service and professionalism matter, and unfortunately this location has consistently failed in that area. I would not recommend this location based on my experiences.

Valet service is non existent. Called and the number's "mailbox is full". Walked inside and there's…read moreno one to assist. Called out and someone came around saying "someone will be with you shortly". I'd already been there longer than necessary. Left because no one has time for that.

There is a manager who was rude and unprofessional when addressing a situation with a damaged dress…read morethat they tried to pass off without telling me. The fact that they had to safety pin it back together shows that they knew it was damaged, but she said she took care of it herself and didn't see it. That's dishonest, and I don't feel comfortable taking anything to them. I haven't been back and I won't go back.

The only reason this isnt 5 stars is because it is a bit pricey. I always have great service. The…read moreguys come out to your car like Tyler and get your items and drop them off in your car when you pick up. I always try to tip the guys a couple bucks also. Help em out!