I have never had a worst customer service experience as I have had with this Hangers Cleaners. I have left multiple messages over a period of a few weeks for you with no return call. It is unacceptable for a business not to take responsibility for ruining a customer's property. In clearly verbalizing to the desk clerk I wanted my fur throw dry cleaned, I was not informed she was handing me a "Wet release" to sign- which to me anyway could be your term for dry cleaning as I don't know how that process is performed. Furthermore, I don't know why she would give me such a document when I asked for dry clean anyway. Item absolutly ruiend and staff/manager didnt care to help at all. Manager has not returned my follow up calls over the course of 3 weeks. Stay clear! read more

Delivered clothes that are NOT ours. I called twice, leaving messages and still no pickup! Called multiple times today to reach a PERSON who appeared to have no knowledge of messages previously left and said maybe the clothes could be picked up NEXT week!!! So, you want me to be responsible for someone else's clothes??? Clothes they may need??? And are OUR clothes are someone else's house ??? Insisted they be picked up today. High/gusty winds. Hope they don't end up down the street and hope someone with OUR clothes jumps all the hoops to get them back to us. Waiting to see about charges on our account. read more

The worst customer service in history! When first visiting Hangers, I was greeted by the owner, who was kind, polite, professional and seemed to appreciate my business. When returning with shirts that had not been laundered correctly, the staff treated me with blatant disrespect. They were rude, abrupt and nasty. In response, I decided to go to the Kavanaugh location. When I walked in, the two children of the employee were screening so loudly that I could not communicate with the clerk. Three days later, I returned to pick up my shirts only to be told the computer was down and the employee refused to give me my shirts. I also inquired as to whether I was receiving my new employee discount. The employee stated she had no idea: and that she was not involved in pricing. Two of the shirts had large oil stains and shirts were not laundered correctly. In reviewing the bill, I found Hangers was charging me $4.50 per shirts rather than the $2.70 as discussed with Margaret Hailey, the owner. After speaking with Ms. Hailey by phone regarding the above issues, she had no explanation for any of the above issues. She did not offer an apology and did not suggest how to resolve the issues. This company does not care about their customers. I have reported their terrible business practices to the Better Business Bureau and have requested that the BBB assist me in obtaining a refund. Avoid this company! They are bad news! read more

Over a month ago, we brought in a man's suit for dry cleaning. The suit pants came back to us completely ripped. There were no tags indicating a rip like they would normally do for even a small stain that they cannot take care of. I immediately brought the pants back the next day and received a run around for about a month. They tried to fix it but to our dissatisfaction. They claimed it was wear and tear and we ripped it. We brought it in under good condition and it came back ripped while under their care. Totally does not value us as a long term customer. Same thing happened to a friend of mine. Her shirt ripped and they claimed she did it. HORRIBLE CUSTOMER SERVICE!! Had to give it a star to post but I didn't want to give it a star at all. read more

They lost my daughter's First Communion dress!! We dropped it off on Thursday with a promise date that Friday. When we arrived before COB on Sat to pick it up, they could not locate it. We had an event on Sunday morning. I was then told by the manager that they close at 2pm and there was nothing that they could do. After I demanded that they do something, I had to drive out to their plant to meet the general office manager to look for it. They found it, but then I was told that I should have specified what event I needed the dress for and that I should have arrived earlier for pick up. WHAT?! You are a large company, things happen, but to put the blame on me after I spend 2 hrs. of my Sat. dealing with your mess up is not acceptable!!!! I will never go here again. read more

Took a suit in to be cleaned and received it back still with odor, ended up having to wash the suit in my washing machine to be ready to wear it for an interview. Called to discuss with management and was told there was nothing that could be done. This is the second time I have had a bad experience with them and have been told there is nothing to be done. Shame on me for giving them a second chance. read more

Excellent Customer service. I came in with a stain on my dress pants and had an upcoming meeting. In less than 5 mins. they had the stain out and I was on my way. read more

They did it again!! I am usually a pick up and delivery customer, but it is Memorial weekend so I needed my clothes cleaned quickly before we head out of town on Sunday. Well, I dropped off my clothes on Friday morning and had some stains on my sons pants that have been there awhile; when I picked up my clothes on Saturday, not only did they carry my clothes out to my car, but the stains I thought for sure would not come out of my sons pants were not there! I have recommended so many of my friends over the years and they have become long time customers as well. read more

Take your precious belongings elsewhere. I dropped off a heavily soiled wedding dress on May 30th to be cleaned at the Taylor St store. I prepaid for this service. It was returned to me 3.5 weeks later with the bottom still covered in ugly dark stains, like it had been barely touched. I returned it to the main office and was informed that they do not give refunds, but they would clean my dress again. The office manager agreed with me that the was unacceptable and it had been cleaned improperly. Despite my misgivings I gave it back to them again. This time they bothered to call me and consult on the stains. They finished in about two weeks, very much improved (but still with some visible stains). So clearly they are capable of doing a good job when they want to ... so why wasn't it done right the first time? read more

Very satisfied!!! Great service!!! During my recent visit a clerk mentioned to me that they offer a "FREE" home/office delivery on a twice weekly or on a "call as needed basis" for the same price I would pay at any of their locations in/around town. I'm a very busy person, so utilizing their "free" home/office delivery was a no brainer for me. Plus, I was told they also send out coupons monthly to customers that provide an e-mail address!! Bottom line: Hangers Cleaners is the way to go! read more

My wife and I started using Hangers Cleaners about a month ago because we were not happy with the service we were getting from another cleaners that recently opened. My wife tells me I am very hard to please, I like my shirts heavy starched and my jeans as well. You can't get enough starch. Well, I have found the place that can finally do what I have asked for. Heavy starch and creases. On my fourth or so visit, the young lady at the counter knew who I was and said heavy starch Mr. Richardson? I said wow you remembered. You don't see that much in the stores anymore do you. Good to see customer service the way it was in my day. read more

I called around to other cleaners asking prices to clean and preserve my wedding dress after Our recent wedding. The lady at the front counter at the location on shackle ford was so nice and helpful... The young lady originally told me it would take about 2-3 weeks. I got it back a few days earlier which was very exciting. I wasn't sure what to expect when I saw my dress. But it was more than I expected... it looked amazing... It was so nicely placed and put together... If anyone is looking to get there wedding dress preserved Hangers Cleaners is the place to go.. I am attaching a picture so my friends can see how great it looks! read more

Hangers Cleaners - My wedding dress! - Dry Cleaning Near Me - Little Rock, Arkansas

stay away from this place, scam artist, dropped off 10 shirts & asked to be washed/pressed, they decided to dry clean 6shirts without my permission and had to pay extra 3.10 per shirt, according to them it is their policy to change method of cleaning without letting customer know, if you have same experience pls file a complain to federal trade commission, BBB & local attorney general's office read more

Average, at best. Gave them a tie to clean, which had a light dried food stain. The guy accepting the tie made no attempt to even look at the stain when I told him about it. The stain was still there when I got the tie back, it was very light to begin with so the tie is still wearable. They didn't offer any information on any attempt to remove the stain cause likely they didn't even try. read more

Be sure and get your price before leaving items! While advertising prices to be competitive they are not. $25.00 to clean, press and hang a large tablecloth! It would have been cheaper to throw away the tablecloths and pruchase new ones. When I emailed to cancel the order it was "already mostly finished" although I was told at the beginning it would take 10 - 15 days for a large order. It was three days later when I emailed customer service. It has now been 14 days and I still have not received a call that my order is ready for delivery. I am finding the whole process to be unsatisfactory and will not use this cleaners again. read more

They ruined my $200dollar designer jeans AFTER I spent an hour talking to them on the phone about how worried I was that they'd ruin my jeans. Tried to claim it was wear and tear on my end. Yeah right, like I paid $200 on jeans just to mess them up. I had only worn them like 3 times before I brought them in. Took them about 2 months to finally give me a refund for the jeans that they messed up AND literally every time they said they would "call me back" I waited a few days past the time frame they gave me and I still never received a call. If the secretary tells you the claims woman is busy, just tell them you'll call back later. It will save you the trouble. read more

I have used this cleaner for a couple of years at least, but I do not do a lot of dry cleaning so I guess that's why it took this long for something to go this wrong for me. I brought a couple of dresses and a couple blouses. For the first time in my life the attendant told me I would have to sign a waiver for the items that didn't have a care label. Nothing I was bringing in seemed to me like it would matter. I had two pieces which were pure silk and a velvet dress which didn't have labels. When I picked them up, they brought them out with the velvet dress in front and said "this one did get ruined" They had clearly pressed the dress which even I know you do not do to velvet. The top half of the dress was dark teal (original color) mostly but the bottom half had been pressed to the point of changing the color to a dusty turquoise. There was no apology and they expected me to pay the full price of cleaning that dress. They did offer to try to get the rest of the dress to match the bottom (i.e. ruin the rest of it) I didn't ask if that would cost me another 15.00 but I wouldn't have been surprised. I will not be using them anymore and I hope others take heed. read more