My Ariens snowblower decided to start making loud noises in the driving mechanism during the final…read morecleanup of the latest big snowstorm (22"), with another potential large storm looming within five days....yikes!! I called Rotti's and talked to Trinity who who was very personable and helpful. She told me to drop it off and they would look at it. I expected it to take awhile as they were swamped because of the past and looming snowstorm. To my surprise, Tiffany called the next day and said it was ready, plus the repair bill was very reasonable. Do not hesitate to use Rotti's for all your yard machines sales and service. They stand behind their products. Roland from Shrewsbury

The Rotti's are incredible people and do amazing work! My snow blower broke last week. I had little…read morehope I could get it repaired before the recent record breaking snow in New England. I emailed Rotti's Wednesday night and they responded soon after! Not only that, one of the owners, Megan, said she could have it picked up the next morning. I wasn't expecting service this fast. Even then, the storm was hitting Sunday and still had little hope of have it back by then. No matter, could use the exercise and mentally prepared the kids for the Monday morning task. No word from them Friday. Sent an email late just asking for an update because they were open Saturday but closed Sunday. No reply. I prepared the kids for the worst and laid out the plan for the storm with intermittent shoveling throughout before bedtime. But! Sunday morning as I'm making pancakes for the family I get an email from Megan saying (paraphrasing) "Hey! Snowblower is done. Want us to drop it off?" Hell yeah!!! Mere hours before the storm. I know they were busy with the impending storm, they didn't have to stay open on Sunday for me, and I bet a few others, to help us manage the biggest snowfall in like a decade, but they did. These are incredible people and you should totally give them your business. Oh! And the work was very reasonably priced. I was expecting at least double what I was charged. And a good chunk of that was becasue I had them pick up and deliver. Which they do, BTW. Use this company, you won't be sorry!

If you see all / any 5 star reviews about Schofield's, they're all true. These folks do NOT forget…read morewho their Customers are and they can fix anything you got. I've been going there for over 20 years. They are a FAMILY business, not a big box store with big employee turnover........ I also get my racing fuel from them for my lawnmower and snow blower which keeps my machines purring right along, because the quality of gas today SUCKS. And having your snow blower or lawnmower not running right because of the crap gas...........So I pay the big bucks and get the "good stuff" so I don't break down. Yes, expensive for the fuel but worth every cent vs. having a faltering fuel system when you need it most and having to drain the whole fuel system whether you are DIY'ers or having to haul it to the shop if not!! These small engines NEED at least high test (91 octane) to run well but when you're pumping 91 into your container at the gas stations, you're probably getting 1 1/2 gallons of 87 octane before the blended fuel lines actually give you 91, so you're not getting "good" gas. I'm grateful that I have a power equipment shop like this for my Honda machines........ BEST

After a horrific experience at a snowblower repair location in Worcester, I drove out to…read moreSchofield's and I have to say, it is almost unheard of to have every single person I met go SO FAR out of their way to help me as they all did! From the moment I walked in, they put me completely at ease with their super friendly approach and extensive knowledge. They gave me their complete attention and made me feel like a truly valued customer. My issue was solved right then and there! They are 100% top notch!

If I could give them 0 stars I would! I reached out to see if I can have my snowblower serviced and…read morethat I believed it needed a carburetor. I was told they offer free pickup/drop off. They picked up my snowblower within a few days. I then received a phone call stating I needed a new belt and carburetor. The quote came to 600 for the total repair. I decided to not go ahead with the service due to the price being too high. Even still I got a payment request for 294.99! I was quite shocked because I said I didn't want to do the repair. I was told they automatically do a routine service prior to any repairs, the price was on their website, and I should have asked first! The 294.99 wasn't even for them to repair what I wanted done (carburetor)! So basically they charge 294 to even look at your snowblower. No wonder why they were offering free pickup/drop off. My snowblower was still broken! I checked their website and service prices were NOT listed. I made it very clear that I did not authorize any service and was unhappy. I went back and forth via text and they told me that's how they do business and I should have asked for prices prior to. I am not used to doing buisness like that. When you bring a car to a mechanic they don't just do services without getting authorization first. After some back and forth they gave me 50.00 off. I paid because they refused to return my snowblower without payment. They returned it about a week later. I bought the oem carburetor for 35.99 and installed it. This company is a complete disgrace and I can only imagine how many people they have scammed !

we had the take in a push line trimmer and a small snow blower for repair. three weeks and a total…read morerip off later we could have purchased two new line trimmers and a new small snow blower for the price!!!

I'm a homeowner who has my chainsaw, weed whacker, leaf blower and snowblower maintained here. I…read morerecommend them highly, they're dependable, thorough and communicate with me whenever maintenance reveals a problem and explains the issue before they order or do additional work and explain any additional days it'll require. If you need any advice on the equipment, I guarantee they'll have the answer. I've used them for almost 20 years

I'm a Small Tree and Landscaping Company Owner. Love this place. They get service items fixed…read moreright every time. They have new equipment and rentals available all the time. We use them all the time. Bob / Worcester

Do yourself a favor and don't waste your time booking this guy. I don't think I've ever experienced…read morethis level of poor service in my life. Appointment was booked 2 weeks ago due to how busy snow blower repair companies were. I total understood that and waiting was no problem. The day before my appointment I texted Mr Jean to confirm and got a text back saying I was all set. The day of the appointment I never received a call or text so I texted Mr Jean at 3:30 to see what was going on he confirmed I was still on the schedule. Guess what? He was a no show and no call to even reschedule. What respectable business does that. The reviews you read about him not showing up for appointments are true. You've been warned. Don't waste your time with this dude!!! Straight clown show

I have been having Mr. Jean maintain my old snowblower for a few years. He comes to the house…read moremaking this a quick tune up instead of the garden shop that took it away for a week. He is a great guy and honest. Book before November, Jean gets busy. With his help, my snowblower will be with me for many years.