My Ariens snowblower decided to start making loud noises in the driving mechanism during the final…read morecleanup of the latest big snowstorm (22"), with another potential large storm looming within five days....yikes!! I called Rotti's and talked to Trinity who who was very personable and helpful. She told me to drop it off and they would look at it. I expected it to take awhile as they were swamped because of the past and looming snowstorm. To my surprise, Tiffany called the next day and said it was ready, plus the repair bill was very reasonable. Do not hesitate to use Rotti's for all your yard machines sales and service. They stand behind their products. Roland from Shrewsbury

The Rotti's are incredible people and do amazing work! My snow blower broke last week. I had little…read morehope I could get it repaired before the recent record breaking snow in New England. I emailed Rotti's Wednesday night and they responded soon after! Not only that, one of the owners, Megan, said she could have it picked up the next morning. I wasn't expecting service this fast. Even then, the storm was hitting Sunday and still had little hope of have it back by then. No matter, could use the exercise and mentally prepared the kids for the Monday morning task. No word from them Friday. Sent an email late just asking for an update because they were open Saturday but closed Sunday. No reply. I prepared the kids for the worst and laid out the plan for the storm with intermittent shoveling throughout before bedtime. But! Sunday morning as I'm making pancakes for the family I get an email from Megan saying (paraphrasing) "Hey! Snowblower is done. Want us to drop it off?" Hell yeah!!! Mere hours before the storm. I know they were busy with the impending storm, they didn't have to stay open on Sunday for me, and I bet a few others, to help us manage the biggest snowfall in like a decade, but they did. These are incredible people and you should totally give them your business. Oh! And the work was very reasonably priced. I was expecting at least double what I was charged. And a good chunk of that was becasue I had them pick up and deliver. Which they do, BTW. Use this company, you won't be sorry!

Do yourself a favor and don't waste your time booking this guy. I don't think I've ever experienced…read morethis level of poor service in my life. Appointment was booked 2 weeks ago due to how busy snow blower repair companies were. I total understood that and waiting was no problem. The day before my appointment I texted Mr Jean to confirm and got a text back saying I was all set. The day of the appointment I never received a call or text so I texted Mr Jean at 3:30 to see what was going on he confirmed I was still on the schedule. Guess what? He was a no show and no call to even reschedule. What respectable business does that. The reviews you read about him not showing up for appointments are true. You've been warned. Don't waste your time with this dude!!! Straight clown show

I have been having Mr. Jean maintain my old snowblower for a few years. He comes to the house…read moremaking this a quick tune up instead of the garden shop that took it away for a week. He is a great guy and honest. Book before November, Jean gets busy. With his help, my snowblower will be with me for many years.

I was feeling pretty dejected when I was put on hold for the 3rd time by one of the local supply…read morehouses. It was suggested that I reach out to Bob Culley at Culley Pump. Bob answered the phone and had our family of 7 back in the shower in no time. Top Notch Business Owner. Thanks Bob!!! The Donnelly's

Bob came out when our well got blown by a power surge on Christmas day .He was there the next day…read moreto get us going fast and fair.Sorry to call him on his day off with family but he was very understanding and helpful.

WHAT DID YOU DO TO MY MOWER?!?! Seriously! This is not the…read moremower that your team picked up from my house 4 weeks ago! I think there has been some mistake. When we bought our house in August, the former owners were planning a long term visit to Australia and had no need for a mower. For a small fee they left it behind. It was in rough shape. I can't imagine it had ever been serviced. It caught fire a few times when I used it from the oil dripping off the back of it. This can't be that same Toro Zero Turn. Mine didn't have Toro logos on it. If it did they were cover by layers of dirt. This can't be the same machine. I didn't know it was a Kohler engine. For one, it is much easier to turn and I'm concerned that you may have accidentally switched it with a much newer model. Are you sure that the motor should sound this loud? My old mower didn't have this much compression. It also left behind a strip of uncut grass in its path because the blades were so dull. This one cuts like a dream. Whatever you did to it seems to have worked. You can keep it. I'll take this new one. Thanks!

First visit here for me. 1 week after first storm of the year -- not good timing, I know. My 15…read moreyear old behemoth Yard Man ingested it's transmission mid storm. So I went to get a new one, but an Ariens or Honda this time -- something bulletproof. Got helped right away. They listened to me, knew what they were talking about, and got me what I wanted. Ten minutes in and out. They delivered it 30 miles within the week, assembled, gassed up and set up. And took away the 400 lb corpse. Good experience.

They came and spent a lot of time on my in laws lawn tractor had a very weird problem. He took the…read moretime to research call the manufacturer and came up with the fix all at a great price. Will use again.

Showed up the next day on site and fixed the lawnmower. Even gave the snow blower a quick look and…read moreput fuel stabilizer in at no charge. So we are all set for winter too. Support local small businesses. Highly recommend.

If I could give them 0 stars I would! I reached out to see if I can have my snowblower serviced and…read morethat I believed it needed a carburetor. I was told they offer free pickup/drop off. They picked up my snowblower within a few days. I then received a phone call stating I needed a new belt and carburetor. The quote came to 600 for the total repair. I decided to not go ahead with the service due to the price being too high. Even still I got a payment request for 294.99! I was quite shocked because I said I didn't want to do the repair. I was told they automatically do a routine service prior to any repairs, the price was on their website, and I should have asked first! The 294.99 wasn't even for them to repair what I wanted done (carburetor)! So basically they charge 294 to even look at your snowblower. No wonder why they were offering free pickup/drop off. My snowblower was still broken! I checked their website and service prices were NOT listed. I made it very clear that I did not authorize any service and was unhappy. I went back and forth via text and they told me that's how they do business and I should have asked for prices prior to. I am not used to doing buisness like that. When you bring a car to a mechanic they don't just do services without getting authorization first. After some back and forth they gave me 50.00 off. I paid because they refused to return my snowblower without payment. They returned it about a week later. I bought the oem carburetor for 35.99 and installed it. This company is a complete disgrace and I can only imagine how many people they have scammed !

we had the take in a push line trimmer and a small snow blower for repair. three weeks and a total…read morerip off later we could have purchased two new line trimmers and a new small snow blower for the price!!!