1. D C Electric

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    Hopkinton, MA

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    D C Electric

    5.0 (2 reviews)
    Open Open 24 hours

    Services - D C Electric

    Electric inspection

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    Norfolk Kitchen & Bath - Framingham

    Norfolk Kitchen & Bath - Framingham

    3.6
    (25 reviews)

    Horrible experience overall. We went with Norfolk based on a referral from a friend who's husband…read moreworks as a cabinet / installer. From start to finish, nothing but trouble. First, our designer lost the design plans and tried to cover it up. This caused us to have to try to re-remember items that we had discussed prior. For example, we asked for no spice rack, then we get a spice rack, so we then had to improvise once the project was underway. Completely incompetant...no apologies, and our designer clearly didn't listen the first time, take notes, and honestly just didn't care at all about us. We should have known then, next time we will just walk away..... Next, our contracter was a complete joke. Never inspected the site for follow up / punch list items. Eletrical and Floor contracters were sub par, we still have a light switch that doesn't work properly. They destroyed our dining room floors relocating our refridgerator, with no full repair, just a touch up that looks like crap. They also damaged our mudroom floor and apparently have no idea how to fix what they broke, so I now have a gap in my floor that has never been addressed. Lastly, they never finished the final revisions to the trim. I told this clown several times what we needed to tidy up on, and several times never receieved follow up. In other cases, he did not properly relay instructrions to the sub contractors, so twice we had cabinet / trim people show up without the necessary materials to tidy up. The cabinent / trim guys were the only bright spot in an otherwise horrible experience. I truly felt bad for Bud and Shawn as their time was wasted by our General Contractor. As it stands now, almost 6 months since we were suppossed to be "complete" and zero follow up. I am embarrased to have people show up with incomplete instructions, and our general contractor has not visited the kitchen to address anyting since NOVEMBER of last year. Do not go with this place, over budget, zero follow up, horrible design team, bad sub contractors. Complete waste of time, and we never got the satisfaction of a final, complete, project....

    Worst experience ever! I went to Norfolk when I decided to renovate my kitchen. The experience…read morebegan well enough with a conversation on scope and timing of the project. Once I found the cabinets, handles, countertop, and backsplash, the order was placed. Prior to the order, measurements were taken by the sales consultant at Norfolk. This is where the trouble began. Despite measurements being correct, the sales consultant never considered the measurements from my Kitchen window which served as the focal point of the room. Cabinets took 3 weeks to arrive and when my contractors began placing them according to the drawings, 4 did not fit and the 5th came in damaged. Needless to say I was not happy as this should not have happened. When I called the store, no one picked up my call, prompting me to have to drive to the store. When I informed her of the error, she immediately tried to deflect the error to the contractors asking them if they were placed in the correct locations. After approximately 1 hour of trying to reconfigure the plans on her computer to fit the cabinets that arrived, she relented and came to see in-person. Her response to me was, "I don't know how this happened", this has never happened to me before. Who cares! Now we need to reorder cabinets, which was scheduled for another 3 weeks. Needless to say, I was pissed that I needed to wait another 3 weeks for replacements to come in. When I asked if they could be rushed, I was immediately told no, without the benefit of picking up the phone. I let her know I was not happy, and I got the best customer service response ever, "I know it sucks to be without a kitchen for another 3 weeks". Well as luck would have it, the cabinets arrived one week later than the promised delivery date. The remaining cabinets were then installed, and it came time to install the handles. Well, I did not have the right sizes for all of the cabinets. When asked if I could exchange unopened one's for what I needed, again I was told no, but we can order replacements (out of pocket expense). I asked about the time for those to arrive. Guess what? Another 3 weeks, so I had to locate on-line and purchase myself. I would never use this place again, nor suggest anyone else use them in the future.

    D C Electric - electricians - Updated July 2026

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