Culligan Water Conditioning - Indinanapolis

Service with Kline Water's is awesome. They're on time when they say they're gonna be there and…read morewill deliver where you need it delivered

I have been going there for over 20 years and have always been happy with them. They are in stress…read morenow as so many who used to buy four five gallon bottles of water are buying 20 now and they ran out of bottles. They have three wells to draw from but no bottles for the people who are hoarding. They sold me our five as we took bottles for refilling. They sanitize them with water so hot it would melt the jugs people try to take in that are not theirs. Good honest place to buy water from, good water.

Hinckley Springs Water

1.2

(41 reviews)

I'm glad to see after posting my issue it takes primo over a month to respond.... If you are having…read moreissues with any company associated with Primo Go to Culligan I called them when I was having so many issues with hinkley springs and 2 days later Culligan had water on my front porch

Absolute worst customer service on the planet! If you want reliable water delivery, go with…read moreCulligan. I left them to try Primo, and immediately went back. Their customer service is obviously some remote person answering contact forms from their website every day or two. The chat on their site: 400 Error, doesn't work. Call in and you'll get disconnected, or told it's a minimum 1/2 hour wait. In a hostage situation with this company and cannot get these jerks to pick up their equipment and bottles out of our condo hallway for over a month. Communication is garbage. Absolutely unreal, incompetence.

Kinetico Quality Water Systems

1.9

(29 reviews)

Appt made with Kenetico 2 weeks in advance. Told service visit would be between 1p and 5p. Said I…read morecould video the process so I could do it in the future. No show at 4:40 so I called. Found out tech would be here around 5:30. He arrived. Didn't give me time to video. When I asked if filter was ok to use, he didn't look at it, just said, 'we will see' installed it and out the door he went. Terrible experience.

This place is pretty pathetic, the installer was a real jerk to my wife but did apologize after I…read moretold him I was leaving work to have some words with him. Also they leave all the old equipment and softener at your house so I guess they expect you to get rid of it.

Frey Water Conditioning

4.8

(5 reviews)

Great service and great quality! We have a softener system and Reverse Osmosis system with Frey and…read morethey are professional, quality and honest company. I highly recommend them.

Great family owned local business. I believe they service Marion and Hancock counties with…read morelocations in Greenfield and New Palestine. They can handle all your water needs from water softners, water heaters, pools, water purification, etc. I have personally used them to install my water heater and I rent a water softner from them. My parents also rent a water softner from them and buy their salt from the New Pal location. Back in the day, they used them for our pool needs too. Everyone is helpful, friendly and on time. What I love the most is that they are typically the cheapest around. They don't price gouge and mark things way up. When they installed my water heater, they were $700 cheaper than a plumber!

Culligan - Lebanon

The Boone County Culligan is just a pleasure to do business with. Their service is beyond compare…read moreand their prices are very reasonable! I have a Culligan softener and filtration system that I am happy with. I know that if I need anything, they will service it quickly. But I anticipate needing them only for filter changes (I don't want to do it, but they will show you how.) because they hook everything up right the first time!

We've had our softener for 20 years and Culligan has been delivering salt for 20 years as well…read more It's needed serviced a couple of times and Culligan has always been very efficient in getting right out and getting the problem fixed for a minimal cost. I couldn't be more happy.

Culligan Ultrapure - Lafayette

We had our Culligan water softener installed when we first moved into our home and we love it! We…read morehad to stop by the store recently for filter replacements and we were very impressed with their customer service. The staff helped us find exactly what we needed and explained how to change out the filter. It was so easy! I'm very glad that we have their water softener because our water tastes way better.

ReadyRefresh

1.1

(7 reviews)

I moved a while ago and have been trying to cancel this service for 2 years, the invoice has been…read morepiling up on cash for me and I just received a debt email related to it the other day of around 160 dollars even though I have MANUALLY cancelled every single delivery for those past 2 years. They also completely refuse to acknowledge any requests and fail to follow up to any response they have. Please god do not ever, ever use this company for anything, because you will regret it. They did contact me a bit ago telling me that I had not returned the water cooler, to which I responded that I would wish to buy it. They told me that I would get an email in which I could use to pay for the machine. They never did send that email. I'm still waiting for it. Tomorrow I'm gonna call that debt company and give them an earful.

Our company has been using this company for an office water cooler. We went without water delivery…read moreMarch, April, and May but were still charged for water exchanges and delivery fees. I called to complain on 5/19 and was told our account was being transferred (no previous warning) and they couldn't help or start a ticket. This was after being on hold for about an hour, so I requested to speak with a manager to request a call back and sat on hold another 20 minutes to be disconnected. I called back 5/20 and sat on hold for over an hour before the phone was answered. I was informed an adjustment request to refund the erroneous charges would be processed within a week and a no charge pick up would be scheduled to collect our 15 empty bottles of water. I called back 6/5 to be informed the adjustment request was never entered. I was sent to a supervisor who gave me a confirmation number and assured me that it had been processed by her. That supervisor then scheduled a unit pick up for 6/10 and promised to call me on 6/11 to complete the closing of our account after all this trouble. I sit here now on hold (57 minutes and still no answer) because we just received our monthly statement with NO refund of the billed services that were NEVER completed in March April and May, the free delivery fee that WAS indeed charged to our account, and for water delivery that was not supposed to happen as I had requested for the account to be closed!

Culligan

1.0

(3 reviews)

In our family, Culligan now goes by the nickname, "C-word." All puns intended. Sorry, Grandma…read more We've been asking ourselves...WHY did we stay with Culligan for 25 years??? They charge more than their competitors. Despite the fact that we've more-than-paid for the malfunctioning machine we've been renting for a decade or so, we couldn't get an appointment for an emergency situation for three weeks... but no... miraculously they ARE available if we're willing to pay $100 to get someone to our house. They communicate and ask me questions via an email channel that has a "do not respond to this email" disclaimer at the bottom. They didn't show up to pick up their equipment, now uninstalled and waiting in my driveway, on the day THEY chose... and guess what... they just sent a bill for this month. After 25 years of similar, woeful customer service experiences, we finally made the switch to Elgin, a local, family-owned business. We are so happy with Elgin (they are great), but let's be honest... after years of terrible Culligan service to compare them to, Elgin could have arrived unannounced, two days late, driven over our front lawn, and run over our mailbox -- and we'd still have been happier with them than we were with Culligan. (BTW, they didn't. They were totally eager for our business, cheaper, communicative, efficient, professional, tidy, and on-time.) Go Elgin!

First, after several years of perfect payment, they decided they would force everyone into…read moreautopayment (which I didn't appreciate). A few years later, I told them I was finished with their nonsense, and suddenly I was allowed to leave the autopay program. But that's when the real fun began! In the months that have followed, I have attempted to access my account online to pay my bill but am told my password is wrong. (When I know it isn't because I have a spreadsheet of such things.) When I take the steps to get a temporary password, the one they provide doesn't work. So then I try to contact customer service, spend ten minutes filling out the form, and then scream when it won't send because the account number isn't "correct" (I copy-pasted it from the emailed invoice so I know I'm not the problem here). Stick a fork in me: I'm DONE.

Central Water Solutions

Installed a new gas water heater. Excellent workmanship and unbeatable pricing. When I need a…read moreplumber I will check with Niles 1st to see if he can do it.

From the owner: Specialties: Locally-Owned, Locally-Operated, Commercial,…read moreResidential. Services: Water Softening Equipment, Commercial Water Treatment, Water Treatment Equipment, Salt Delivery, Reverse Osmosis, Water Testing, Hard Water Treatment, Drinking Water Systems. Brands: Aqua Flo, Hydrotech, Novo, Petwa, Watergroup.

Carter's My Plumber

3.6

(58 reviews)

Quick and easy. They were very helpful in explaining everything and it made for an easy visit.read more

Joshua did a great job with the hot water heater flush. He explained about the anode rod and how…read moreyou can detect when it needs to be replaced by the "smell" of the water. He also tested the water softener by measuring the "grains" of hardness in the water. Quick & efficient. I've been using Carter's My Plumber in Greenwood since Jan 2023. They have been good for me.

Central Water Solutions

Installed a new gas water heater. Excellent workmanship and unbeatable pricing. When I need a…read moreplumber I will check with Niles 1st to see if he can do it.

Grateful Plumber

4.4

(99 reviews)

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

My father is in ICU, we had a plumbing issue and I called this company. They said they would send…read moresomeone out the next day. Meanwhile late in the day someone from my Dad's church volunteered to come and look at the issue. The issue is fixed. I called the grateful plumber as soon as I had a chance , because of everything that is going on. The voice mail said that cancellations done in less than 24 hours would still require the service fee. I left a message and cancelled the appointment then I get a text that their service guy is on his way. I called back and talked with the owner I'm assuming and he said he is charging us a service fee anyway. That it was too late to call off his guys and that they had been holding this spot for me. Terrible customer service and interaction.

Culligan Water Conditioning - Indinanapolis - waterpurification - Updated August 2026

People who viewed Culligan Water Conditioning - Indinanapolis also viewed

Max Haas Septic Service

3.7

(12 reviews)

They came out and pumped our septic tank, were very professional and knowledgeable, and answered…read moreall of our questions. They were very competitively priced. We will use Max Haas again.

Never use this company. Told me I needed a new well almost 2 years ago. PAID A $3OOO.OO…read moreDEPOSIT. They never showed up. The new company fixed a problem . A new well was not necessary. Total scam.

Dryer Vent Wizard of Central Indiana

3.5

(6 reviews)

$500.00 dollars for two (2) vents? Only getting one done on my roof still, almost $300.00. Good…read moreluck, way over priced! Little less than a hour for one vent from walking him around to show him two vents.

Good service overall. The technicians were knowledgeable and very professional. However, they do…read moretry and sell you much more than just cleaning the vent line so buyer beware. Probably some cheaper options out there but satisfied overall.

Prime Plumbing & Drains

I am having flooring put downstairs and I was not completely sure how to disconnect the water from…read morerefrigerator. I called Prime Plumbing and Drains to place an order for them to come out and do it for me, but I decided not to use their services. Despite not using their services, they had a plumber call me back and walk me through the process at NO COST. We are all experiencing tightness in our budget currently; and it is nice to know that there is a company where service and the relationship are more important than making money. I would highly recommend Prime Plumbing & Drains. They are friendly, professional, honest, and service oriented. I have used them for several plumbing jobs.

Elgin Water Care

3.8

Quick review: If you need dura cube salt, they have it. My next option is on the other side of…read moretown that is a haul and considering gas is not free nor inexpensive, Elgin is a viable option. At $15.95 a bag, the price has increased due to tariffs.

Set up appointment, serviceman failed to turn back on hot water, called office that we had no hot…read morewater, lady said they didn't touch hot water. Had to call a plumber to turn the hot water back up. When hooked up Nee filters, did not change o-rings, needed to be replace and were not and water leaked on the wooden floor in the cabinet. On Monday I will send them a copy of plumber's bill and ask them to reimburse me.

Aqua Systems

3.2

(11 reviews)

Customer service has been great! When you call and have questions, you actually get a great…read moreresponse time and someone to assist you without trying to upsell you to more than what you need. Personable staff and helpful!

Called 12 times. Reached a person only the first time, who immediately sent me to 'service', which…read morewas appropriate. However, no answer, then option to 'press 2 and leave a message'. However, it didn't shift and simply hung up. Repeated calls to all 3 Indianapolis area stores sent me to menu options. Never reached another person nor ever able to leave message for callback. Unfortunately I purchased a home with an Aqua Systems softener. It has an issue which resolves with bypassing the unit. But since I cannnot reach anyone over the course of several hours and 12 calls, addressing the issue on this softener won't be happening, and I'll have another brand installed. Likely EcoWater, but definitely not anything associated with Aqua Systems. Called Indy Soft Water, immediate answer and they are sending a technician to evaluate my system as well as install another system today, should I choose that route.

Indy Soft Water

4.7

(32 reviews)

Difficult episode, Excellent Result! We contracted Indy Soft Water for a new Reverse Osmosis…read moresystem, and unfortunately our new countertop was damaged, accidentally. Their insurance company came through 100%, after some negotiation, and our countertop company had difficulty, and very soon had a 100% successful installation! We've used Indy Soft for water softener repairs, and we loved the attitude of their techs, so we went with them on R/O too, and are quite happy with the results! Thanks Indy Soft for sticking with it through this lengthy and happy Result! -Greg McLochlin

BE AWARE OF THIS DANGEROUS RENTAL AGREEMENT CLAUSE!…read more First of all, we spoke with Brandon, who was excellent in answering our questions and looking at our system. He was professional and seemed very knowledgable. We decided to rent instead of buy to make any equipment problems we had the renting company's problem. All went well until we received the rental agreement. There is a clause under the "REMEDIES" section that's reads: "Take possession of the Equipment, without demand or notice, wherever same may be located, without any court order or other process of law. Customer waives any and all damage occasioned by such taking of possession;" Anyone who would agree to this clause deserves what happens to them. I seriously doubt its legality, but don't want to test it either. I simply do not want to deal with a company that would ever expect a customer to agree to such a heinous possibility, although I'm sure most sign the contract not having read it. Be very aware of this clause. If it's in there, they CAN use it! This company is regrettably not a company we would ever choose to associate with. We bought elsewhere.

L.E. Isley & Sons

3.9

(31 reviews)

Excellent communication and prompt service. I like that they text you a picture of who is coming…read more He was to be here 12-4 but they called and said if I wanted he was available to come at 10 which was helpful. He changed two water filters, improved the flow of a faucet, checked a drain, answered questions I had about my dishwasher, & fixed 2 toilets. It's nice to get a multitude of things handled at once by one person. I like that it is a local and stable company. This is an updated review from my initial review 3 years ago, and I will continue to use and recommend this company.

I started using Isley and Sons probably 12 years ago when our water heater failed. At that time,…read moreeveryone was charging a diagnostic fee of ~$70 but not Isley. Despite my repeated statements of: "I don't need you to diagnosis anything. I have no hot water and water is leaking from the tank. I want to you to replace it." Everyone still needed to charge the a Dx fee. So, I had Isley come out and replace the hot water tank, and they keep coming back time and time again. The State brand of water heater they install keeps leaking, albeit under warranty and I keep getting the units replacement for free; however, I do have to pay for labor at a salty $500. The two plumbers aren't on site an hour. Prior to arrival, I receive an email with the plumber's photo and name and a follow up call with an ETA too. I feel they are qualified and competent and safe enough that I would leave my wife home alone when here. Yes, they have had to come back due to a leak but, hey, I makes mistakes too. They wear protective face masks and shoe coverings and lay a thick canvas tarp on my hardwoods before removing the old water heater. While State may go out of business replacing these units under warranty, Isley and Sons will be around for generations to come. When my current replacement fails, I am going to find the water heater I want, and then find someone to install, if I simply don't do it myself. Getting the old one out of the basement will be the tax though.

Kline's Quality Water

4.8