Don't ever use Culligan for service repairs. It is a rip off!! The instructions the salespeople provide on changing the water filter on the softener are wrong. Then, when a customer like me calls in to get the proper instructions, you will get rerouted to people who do not know what they are talking about. Then, they will want you to set up a service call for $144. This is just to drive to your house. Then, the technician will tell you how to do it yourself and then you will get charged another $65.90 for a labor charge for doing it yourself. Why can't the customer service people just tell the customers how to do this for "free" over the phone? Because they want you to spend $209.90 on instructions they should have given you for "free" when buying this very expensive system. Here are the proper instructions, so you do not have to waste $209.90. Proper Instructions for Changing out a Water Filter for the Blue Canister hooked up to your Water Softener: 1). Close hot water valve. 2). DO NOT close cold water valve. 3). DO NOT PRESS THE RED BUTTON on top of the blue canister!!! 4). Run hot water out in sink. 5). Unscrew blue canister. Remove and replace water filter. 6). Screw blue canister back on. 7). Turn on hot water valve. 8). Run hot water. Check for leaks. DO NOT PRESS THE RED BUTTON on top of the blue canister!!! If you follow these instructions, it will not spray all over you or the wall or the floor! Also, don't buy your salt or filters or accessories from Culligan! They are too expensive. Just go to Meijer or a Menards and it will save you lots of money! read more

we recently had to replace our water softener. we used Culligan Water of Indianapolis. The next day we had an issue and had to have them return. I need to give high praise to Alex Bentley who cane back and solved the problem. Alex is a skilled dedicated service person. He is a true asset to Culligan Water read more

This company is the worst to work with. They are a scam. Dustin Casse is a scammer. He came to our house and told us Culligan was going to replace our water softener for over 5,000 and that included flashing out any resins in our pipe system. We asked several times to confirm that before signing anything and agreed to it. The technicians came out and said they do not flash out rebins. Dustin completely misled us. He on several occasions tried to sell us a filtration system for 18,000 . We told him we were not interested. He again tried selling us reverse osmosis system. Which again we told him no. He was only interested in his commission. We called the office and from the front desk to the manager, they were not helpful and told us they could not honor what their sales person promised us. We also specifically told Dustin that payment would be made after work is completed, guess what, our credit card was charged even before they came out to complete the job. So now we have to wait for 3 to 5 business days for the refund. Do not ever use them for anything. If they come out to your house, my advice to you is to record the whole transaction and if you are on the phone with them, record them. They will promise you services , get your money and deny ever saying any such thing. So your recording is your prove. I am reporting them to better business bureau, I am posting this on all social media platforms and all review platforms. I just found out that this company is not accredited by the better business bureau. Because they can be trusted. And they can't meet the standards of the industry. That tells a lot about this company. CULLIGAN IS A BIG SCAM . read more

i had cullaian water from indianapolis indiana to come and look at my system two years ago instead they sent me a sale men. he said it was broke. i also bought there matience program he lied to me but least get to the bottom line they sent me out a man not a plumber none are pluimber to insdtall a water osmois system both things the water softer and this cost 13 thousand in moorsevile or greenwood it cost me 9000 the guy called his boss several times the unit made noise and did not stat one he said every 4 hour i need to restert. he said any issue call a plumber i had to because he unstalled the garababe dispoel it backed up in my dishwareer by sink flooded the kitchen. the plumber said it was no good turn nit off call cullaigan i tried for two days the lady said i have a manger the manger never called. im still waiting for them to call or replace or fix orv refund and pay me forvthe plumber do not go with culligan read more

This 5-star goes out to Branden, a young man out in this cold weather delivering salt for water softeners! More than that he is delivering superior customer service... calling before arrival, confirming where to put the product, and all with a smile! He was polite, he was professional, and he was very personable with the most delightful demeanor and positive attitude I have seen in customer service in a long time. I called Culligan and spoke with his manager, Nelson, to share my impression! Please encourage this young man! Thank you! read more

Today I was scheduled to receive my salt delivery from Culligan. I got a call from the rep letting me know he'd be arriving in 4 minutes. He rang the doorbell, introduced himself and had the most enthusiastic demeanor. He filled up the salt tank and gave some great tips and info regarding my system. If you ever get Thomas S as your rep you will not be disappointed. He is a kind and authentic young man. The best customer service I've experienced in a while. read more

Culligan makes good equipment, however this location struggles with billing and account issues. I really wish there was another option for culligan products in Indy... if you chose them, make sure you check your bills for erroneous charges and late fees read more

I've been a longtime customer of Culligan, both for a water softener and a reverse osmosis system. I recently called and made an appointment to have the softener checked and filters on the osmosis changed. 2 servicemen were sent out, both professional and courteous. When I asked what an estimate of costs would be, I was told about $380. I received the invoice and it was $616!! More than cost of a new system! But I've sent my concerns to Culligan, never heard back from them. I realize that costs have gone up, but I've had these filters changed before for nowhere near this amount. I've even changed them myself for about $100. read more

If I could give this rating a zero stars I surely would. I have had nothing but trouble with Culligan since we contracted with them. When trying to resolve issues I have been given the run around. In one instance I asked for the manager of the branch and they refused to get me to him/her saying that they were busy. TOO BUSY TO DEAL WITH AN IRRATE PAYING CUSTOMER? So I cancelled. I couldn't find another business that delivers water in my area so I was forced to go back to them because my clients depend on my business having water. After going back, the problems continued further. I stopped getting paper or electronic invoices so they charged me late fees that I later refused to pay as I was not being alerted of charges. When I called to ask I was sent to voicemail, left a voicemail and never got a call back. Today another incident occurred where the manager of my business was there to receive the water deliver (mind you my business has a strange schedule and we have alerted Culligan to many times to even count) and they were late and we were closed but my manager stayed late to get the water. She said that they showed up and drove away. So I called to get them to come back to deliver the water later today when we are open again because we need the water for an event we are having tomorrow and we were completely out. The lady on the phone told me that they only had to come back right then which my studio manager had another job to get to and I had a meeting that I then had to cancel to make it back there since they couldn't come back later... I am incredibly disappointed with literally their entire team. The delivery person, the customer service team, their management team... all of it. TERRIBLE SERVIE and the worst part is I am forced to use them because no other company delivers to my area. I will be reaching out to the BBB to escalate this issue. I never thought that I would ever do this to any type of business being a business owner myself but I have been pushed to my breaking point. I hope this review is enough to keep what I have experienced from happening to anyone else. read more

We stopped getting filters from here there no count. If the city would or even the state would get up and switch all this over too city water that would help and you still do not need a water softener when you have city water these people in Noblesville and Anderson are dumb for doing that. read more

Expensive and not customer friendly. If you have a leak--too bad--it will take at least a week out before you can pay them $99 for a visit. If you can't self-diagnose the problem, and a plumber tells you they will not work on any system connected to an RO (Reverse Osmosis), and your leak continues, you pay $200 for an "emergency" visit. Then, the person that comes out is not a plumber, therefore can only tell you it is or is not the RO system. Now I go pay a plumber more money. Good chance it's a bad faucet, and I'll need to replace the less than 2 year old faucet. I plan to switch out my system to some other provider due to poor/ slow service and high prices. read more