My initial experience with Dr Bowers was great. He was able to diagnose an eye condition and give…read moreme the correct prescription, something none of my former doctors had done. His office rescheduled my next appointment and have now attempted to reschedule the new one. Both times the new appointments that were offered were months in the future. They offered me appointments with other providers but extremely disappointing to wait this long for Dr Bowers and now be cancelled again.

We have been fighting there insurance manager for years. My wife has two insurance's and has never…read morehad a co pay . One is with med a care and they say they have never filed a claim with them but they say they have. So now we have to do there work. Do Not use these people. Eye doctors are a 5 star on what they do.

Did my cataracts surgery. Before we didn't think I would recover much of my vision. I am 20/20 in…read moremy right eye! She is just wonderful. Jumped on and treated my disease quickly and aggressively.

over a week ago I suddenly lost vision almost completely in my right eye, I'm already blind in my…read moreleft, I'm scared and called to get seen, my doctor was not available, I had to beg to see the standby doctor to make sure whatever was happening did nor need immediate assistance. I had an appointment to see Dr Klienman in 3 day, the staff cancelled that appointment even though nobody also would treat whatever is going on. Why do that to me? so they rescheduled for 7 days later to the Bristol office, sent a confirmation to my phone, I got there and the receptionist gives my a blank look and said it was canceled, I said why? she just stared and said reschedul. This use to be a caring organization, not anymore, now after much begging and pleading supposedly I'm scheduled for January 14. They are our only choice in Tri Cities area of Tennessee

Have been a patient of Dr Larzo for several years and he has been very professional, carin, and…read moreconcerned about my vision. I would have lost vision in both eyes had it not been for him. I would highly recommend him or his associates for eye treatment. a wonderful staff at these offices

Tiffanie, the receptionist was amazing! She has great customer service! I called trying to get my…read morehusband an eye appointment. Our insurance for vision is confusing on how it has to be filed. She went above and beyond, she called insurance company directly, followed up with me through the entire process, tried everyway to get us an appointment using our insurance. Every company needs a Tiffanie! :)

The older lady at the front desk was extremely rude and I definitely won't be going back.read more

I think Dr Reeves is okay, but the business office that runs the place is horrible. I've been…read morecalled in for apppointments and then cancelled on. Yes I have missed an appointment and I get chaged 36 bucks! I have had to wait long periods of time, and when it comes to paying the bill - they make it very difficult to do so as their on-line payment portal never seems to work correctly. I'm definintely going to hope I can find a different place to go to.

every time I have appointment I have to wait hours to be seen, they don't care about their…read morepatients at all. all the tell me is I'm sorry, their not sorry are they would fix.

I have been going to this practice since before it moved to this location, so decades. The new…read moredocs, Dr. Harrison and Dr. Hunt, have kept the old tradition of extremely professional service. Appointment time was kept promptly, which to me is the hallmark of a well run practice. BTW, some of the whiners giving bad reviews complain about delivery times. All practices (even Wal-Mart and Sam's) are at the mercy of the optical labs. While this has not been my experience here, it's an issue for any optician's office - small or large. Like only 2 companies dominate the market world wide.

After going through my eye appointment. I was told that my glasses would be done in two weeks…read more Never got a call, so when I did call in they told me unfortunately, my glasses came in incorrect. I was told it would be another two weeks. They're trying to put a rush on it. Another two weeks went by, never received a call after two weeks. So I called and they told me that my order was lost in the mail ‍.I again received no call from them. I called to find out if they were in after another two weeks. I was finally told "oh yes, they're in." I never got a call to find out any of this from them! I was hoping for an apology or something from them, but nothing. That's not the only problem I've had with this place. Be careful.

The doctors and staff at Sunset Eye Care is the best experience ever. The staff at the front desk…read moreis friendly and helpful, the technicians are friendly and explains every detail, the optical department has large variety of frames and are very helpful explaining what your insurance covers and also what your lenses need to be to help with your daily life. The doctors are friendly and explains every detail about your exam. If you are looking for a great eye doctor with wonderful staff this is the place.

I appreciate the time spent during my appointment; however, I left feeling that my concerns about…read moremy vision were not fully addressed. During the exam, I was not shown or walked through the prescription that was written for me--either on paper or through the machine. I had hoped to confirm that the prescription provided matched what felt clear to me before leaving that day, rather than discovering afterwards (after the purchase of lenses) that I may not be able to see well with it. I was told to come back after purchasing glasses if I experienced a problem, but I am now in the position of needing to purchase glasses before knowing whether the prescription is actually suitable. Additionally, when I visited the eyeglass section, I was surprised that the frame selection was very limited. I had hoped to choose and purchase glasses directly at the appointment, but the small selection made that difficult. I share this feedback so that it may help improve future patient experiences, especially regarding clearly reviewing prescriptions and offering more support in selecting eyewear before patients leave the office. Thank you for your attention to this matter.

I have had several treatments to stop my eyes from deteriorating further. I have had several shots…read moreand treatments here from two of the doctors and they have absolutely saved my vision. I have diabetes and my eyes are deteriorating with out these elite professionals working on me I would likely be blind by now!