What a piece of $*%# this place is. My bus had issues with the regen and I figured I would bring it to Cummins since Cummins is a top rated dealer after all right? WRONG! I requested service and to inspect the bus to make sure everything checked out since I was heading to Phoenix, AZ. After stopping by and speaking with Laren the service advisor assigned to assist he reassured me he will take care of my problem. After wasting a day there I decided to catch a flight back to Phoenix and let them do what they need to do and do it correctly before I would hit the road again as I did not want to have any more breakdowns. After two weeks and over 7k spent I finally get word from Laren that my bus is ready to go. I book a flight back go start the bus only to find out there's now two check engine lights on. I went to service and right away they sent a tech plugged the bus OBD to see what reading they were getting to only tell me hey no big deal since we worked on your DOC, PDF filter and such we had to drain your radar so they forgot to put coolant in it. I'm like wtf how do you forget to put coolant in a radiator? But brushed it off since it was a minor mistake and got on the road. I drove about 100 miles and check engine light comes back again along with overhearing message. At that point I contacted the dealership again and said wtf did you guys do since you had my bus for over 2 weeks to only break down again? The manager Dave Gentry reached out and said take it to the nearest Cummins dealer and if it's something they screwed up they would take care of it. I'm annoyed but I said ok, I make it to Albuquerque, NM park the bus at Cummins get a hotel and the next morning I go in and spoke with service to try to figure out what the heck is going on. After waiting all day they finally tell me the work performed on the bus was done incorrectly; they used the wrong parts and also overfilled my radiator with coolant they had to drain 5 and half gallons of extra coolant from the radiator and now had to over night a part since it was not available locally. I said ok; got another hotel room took another Uber to and from the hotel but I said as long as it gets taken care of I'm good. Now; the bus has been at two different Cummins dealers. Dave took care of the bill and again I asked the Albuquerque location to look over everything to make sure it was all good because I did not want to break down again! They did and after getting the clear I was able to get back on the road. Now between NM and AZ my bus was overheating I called Dave again and said look I don't know what the hell is going on but something is not right with my bus and it's still overheating and having issues. He then tells me stop at the next dealer and have them check it out and we will go from there. It's now 3 dealers over 4 weeks in the shop to only get the BS from Dave that now they don't want to pay for damages caused by their service techs. The Phoenix location is telling me I have a coolant leak, bad radiator and few other things totally to $10,000! I told them to reach out to Dave and now that he see the damages caused by his service techs he wants to accept zero responsibility. Your shop drained the coolant they messed with my bus and user incorrect parts and caused me a great amount of stress and lost of revenue. I asked both shops to take a look at everything and let me know if they're anything else wrong so I could address it and now all of a sudden you try to say that it was something that was preexisting? But drove from Missouri to Amarillo, Tx and my bus didn't over heat and now it magically broke down after driving about 100 miles after it was in your shop for 2 weeks? I don't think so. You are a scumb@&, your team is dishonest, you rip people off and don't even do the job correctly after you were paid premium rates. Everyone that reads this stay the f%# away from Cummins Amarillo they are crooks and don't know what the hell they are doing. Will be filling a civil complaint and saw suit against this crappy dealership read more

Cummins Sales and Service - Check engine light that they said it was fixed - Auto Repair Near Me - Amarillo, Texas

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The staff was very rude and unwilling to address our problem. Avoid this place at all costs. I wrote a letter to the manager and got anything that addressed my complaint. read more