Called AAA because car wouldn't start. The road service was very efficient and in no time at all Cupertino towing was out. Bernard from Cupertino towing was very friendly and professional. He checked the battery, determined a new battery was needed and was able to install a new battery for us and we were all set to go. Bernard was very efficient and made a good impression for Cupertino Towing. read more

Mark H came out to my house on 6/13/14 to assess damage to my battery. He must have been in the neighborhood as he appeared suddenly, with a very happy attitude and seemed ready to tackle any difficulty. He offered, and explained fully, all options and I agreed that we should replace the battery. Very professional. He did excellent work, was personable, and was great representative for Cupertino Towing. Thanks, Mark! read more

No complaints here. My girlfriend recently got in an accident which totaled her car. They responded to the AAA call. The driver was mainly concerned about everyone's safety and got the car loaded up fairly quickly. read more

Had to call on AAA for a dead battery, our tow truck Driver was so polite sorry I didn't get his name but he works Brentwood Antioch area.very thorough and helpful!!!! Asset to Cupertino Towing! read more

Service was very fast and professional. Driver arrived in a timely manner, was very nice, and had my car loaded on the tow truck in no time.

Can't believe I was happy for having my car towed but Carlos helped my out in a fix so I'm very pleased with having a bad time turn out okay

Locked keys in car. Had to call AAA. They sent Cupertino Towing. Since this was a holiday weekend, I was happy to see them show up in 1/2 hour! Louis was great in getting the van unlocked quickly and getting us on our way. read more

I had just left Costco in Antioch with a cart full of frozen food and the auto lock locked my purse with my keys in it. Thankfully I had my cell phone in hand and called AAA. Cupertino was there in 20 minutes and Michael #39 found me in that maze of cars. He was pleasant, funny and and managed to get my door open so he could pop the trunk in no time. Michael - you were awesome and I can't thank you enough! My frozen food was in tack and you made an awful afternoon into a not so bad one. Thanks Micheal and Cupertino Tow read more

In the 4years I've had YELP, I've only left 3 reviews for companies that I had a tremendous amount of respect for. This is not one of those cases! I had a flat tire on my way to work and called AAA who sent Cupertino towing. The lady that came out was a sweetheart except she put the wrong lug nuts on my mercedes and stripped my break pad and hub which made my car immobile. They're excuse was "she's been feeling sick lately". They had to send another tow truck to tow my car to their lot where they promised to fix it. Now I was a real estate agent without a car. I called the company and spoke with the owner who was very rude and the only thing he could say was "accidents happen man". I asked him if he was going to give me a loaner car for the 3-5 days that they had my car and he said he wasn't responsible for that and he would give me $20-$25 for a rental????!!!! He wanted me to take time out of my already ruined/busy day to go rent a car that costs at least $35-$45 because it was a weekend. He then had the nerve to tell me it would take a while to fix because he wanted "after market parts" vs mercedes Benz factory parts. They called me 2 days later saying it was fixed and that no parts were actually replaced, which j found odd. I asked to speak to the owner on 3 separate occasions and each time whoever I spoke with had an excuse as to why he couldn't talk. All 3 people said he would call me back.....NEVER GOT THAT CALL. I called AAA to file a complaint and the Rep I spoke with was outraged at the lack of service I got from the owner. He offered to reimburse me a whole year of my Premium Membership. He also said I had the right to take them to small claims court which I am in the process of. I happened to go get my tires replaced and they told me that they could tell someone tried to Re-thread my hub and brake pads. I would rather have had them replace what they broke/ruined vs retread it which costs them a lot less to do. I have no complaints with the 2 individuals who came to my car or the guy who worked on my car. It's strictly with the owner of the company and his smug attitude. read more

My car died in a shopping center parking lot today in Brentwood. It was hot outside and AAA said they would be there in an hour. A local smoke shop allowed me to wait inside their store until they arrived. 10 minutes later a very nice and helpful tow truck driver arrived to help me. He was very personable and got my car running. He also did a mini diagnostic and said everything looked good, it was a loose battery cable. He waited for me to drive away to make sure my car stayed running. Cudos to this company. You guys are awesome. read more

Our F-350 diesel diesel stalled on us when we were driving to the Pittsburg garbage transfer station with a full load. We called AAA and Cupertino towing was their quicker than estimated. They towed the truck to their shop where they have mechanics. This all happened today, Memorial Day. It took only 6 hours from when we called AAA to getting our truck back home from the mechanic! We couldn't be happier! Thanks to everyone working Memorial Day 5/30/16! read more

Larry #14 was amazing. Great representation of the company, and the customer service they should all provide. Showed up earlier than estimated, for the car loaded onto the trailer quickly and safely. He provided great conversation on the car ride to my shop and top care of unloading it by the time I was done checking in. 13/10 on customer service. read more

I called AAA road service to have my car picked up at an auto shop in Antioch. I was told there would be an hour plus time for the tow truck to arrive. Within 20 minutes, I was very happy to see Shane with Cupertino Towing. He was polite & courteous and took great care hooking up my vehicle. I have used Cupertino Towing in the past, and highly recommend them for your towing needs. read more

My car first rang like mad and then the battery (and car) died on 24 April 2015. On the morning of 25 April, I called AAA and had the good fortune to have Mr. Wirth assigned to my case. He looked at the battery, which was less than a year old, and doubted that it was the cause of my dead car. He ran tests and checked around in detail; all of the tests read OK and no problems jumped out. He was able to start my battery/car and suggested that I check in with the place where I bought the battery. His sympathetic approach, his detailed tests, and his final suggestion were all RIGHT ON. Mr. Wirth is the VERY BEST PERSON AAA HAS EVER SENT WHEN I HAVE HAD A PROBLEM. You have a gem in Mr. Wirth, and from me you have my appreciation for his skills and his ever-so-helpful outlook. Many thanks, Nona M. Sanford pennydb3@gmail.com read more

Great service. When shopping at Home Depot I was in there for about a half hour. Came back out and my back tire completely flat. I called them up and they said they be there in 15 min. In 15 min they were here and fixed my flat. Cupertino tire to the rescue. I forgot the name of the two guys but they were professional and helpful. Thanks read more

Called AAA for battery service and I was lucky enough to have Stephen from Cupertino Towing come out to my house. Stephen was very respectful, thorough, and got the job done in a timely mannner. He arrived exactly when expected and even though I was pretty sure the battery was the problem, he offered to test the battery, alternator, and starter. As it turned out it was the battery but I really appreciated the extra time and effort Stephen put in to diagnose the problem to be sure I wasn't buying an unneeded battery. Thanks again to Stephen, Cupertino Towing, and AAA. All in all, a very pleasant experience. read more

If your looking for a towing company who's drivers are cleaner than a dentist - call Cupertino. They will not tow a vehicle that is parked in a concrete RV side yard of a home. The driver looked like he just stepped out of a shower - did not look like he wanted to get his hands dirty. He could see the car from the street - the gate was open but until he saw that he might have to get his hands dirty to get the car on the truck he said he couldn't tow it. I called ABC (All Bay Cities) in Concord and they sent the most awesome guys who did get dirty and got my hot rod on the truck and did it all with a smile. read more

Cupertino tow turned a negative into a positive. They paid to make my wifes car back to its original shape without even complaining. One of their drivers damaged her vehicle after he could not open it, Cupertino took full responsibility and paid what was needed to be paid to leave her car in perfect shape. Thank you for making a wrong right again. read more

I just had the best experience with this towing company. I went out this morning my car would not start called them they came right away unfortunately I had to have my car towed. the driver YAHIR#18 went out of his way to help me we towed the car then he gave me a ride back to my house he went above and beyond the call of duty Thank You so much CW read more

I feel bad writing this but I have to speak my mind. Saturday night was a terrible night. Got my car towed and ended up having my boyfriends car ruined in the process. Ray #9 didn't hook my car up correctly and it rolled off he back of the tow truck and slammed into the front of my boyfriends car. Accidents happen, I get it. But he basically said "here's my card, talk to my supervisor on Monday" and he just left us. Stranded! If it weren't for the manager of Cupertino tow and Larry the tow truck driver, who came to my rescue yesterday, I would have flipped out. Future reference.... Don't ever let RAY #9 tow your vehicle. He's rude, and inconsiderate and is giving Cupertino tow a bad name. read more

Jai my initial tow driver was a cool guy but I had to make a second call and some guy or supervisor picked up the phone and was very rude then hung up in my face. Very poor customer service in the office. Not good representation of AAA in this office. read more

I have used Cupertino Tow on several occasions, due to AAA sending them out to me. Every time I have had the unfortunate experience of having them "help" me its been anything but helpful, more like a nightmare!! The first unfortunate experience happened and the driver, no front teeth, barely string sentences together, argues with me about my coverage, it had just been upgraded to 100 miles of free towing. He argues with me about my coverage, call AAA to confirm my status, he peels out of my court with my car on top of the truck, skids off all mad. Goes down the road, turns around and comes back, screaming and yelling I do not have that coverage, when I clearly told him I did, as well as the Manager of AAA. He takes off again, skidding out of my block all pissed off. This was 1pm, I call my body shop at 3pm, call is still NOT at shop. Call AAA they say, its being delivered, he had to make a few deliveries. By 5pm, still not at destination. My body shop calls Cupertino, they say they are NOT GOING TO DELIVER IT!! AAA calls them and says, deliver it!! Still no car by 6pm. Pittsburg Police call them and tell them to deliver it or they will consider it stolen. Car delivered at 6:30 pm. Call Cupertino in the morning to talk to a manager, leave my name, number...no call, call 3 more times that day, still not return call. Call the next day, still no return call. AAA regional managers call me in the morning, profusely apologies for the stress I had to endure...and repeatedly tell me how unprofessional and sorry for my bad treatment. Yesterday, my car breaks down at carwash. Call AAA to get a tow, explaining to them I would NOT BE AT THE SITE, BUT MY HUSBAND WOULD BE AT THE DROP OFF SITE. Manager says, no problem, I will let Cupertino know. Talked to 3 different Managers, explaining my unpleasant experiences with Cupertino. They assure me Cupertino tow will be professional and that everything was cleared and good to go. Tow truck driver comes to carwash, I am not there, refuses to take car, even when given clear instructions on the drop off instructions. Lies to car wash, tells them he called me, no one called, (my friends own car wash,) he says to AAA no keys were left in car...due to "policy" of me not being there, would not take vehicle. I spent 4 hours on the phone to AAA clearing everything for a smooth transistion. To no avail. If you have to ABSOLUTELY USE THIS COMPANY, proceed with caution. It is a scandalous, unprofessional company that will give you nothing but grief from the moment they are called to "assist" you! And mind you, I have a Jaguar, my car breaks down frequently. So when Concord Tow came out, the drivers loved me, always gave them a 25.00 tip, they were happy to help me out. Since Cupertino Tow took over the region, its a nightnmare. I have spoken to several tow companies in the area and they all say that so many people have had terrible experiences with this group of thugs!!! good luck and when AAA tells you Cupertino Tow is coming to "assist" you, ASK FOR ANOTHER COMPANY THAT IS REPUTABLE!!!! read more

Worst experience I have ever had. Tried getting my vehicle released from their yard for 3 days. Info provided on their website was incorrect, employees giving incorrect info, seems like a scam to collect more money for holding. If you ask for an employees name to report them to management they laugh and hang up! Don't use them! read more

I had the worst experience with this company. From a distracted dispatch that was talking with a coworker. To a 40+ min wait on a busy highway on a rainy night. (I was told he was only two miles away and would be right there) Once he arrived, first words were he wouldn't change my tire. Company policy about a spare tire being over 7 years old. So, either he was full of crap or dispatch didn't ask the right question. No warning that not changing the tire was an option. My car is an 09. So, it is barely 7 years. Clearly people have spare tire put on "older" cars daily. To make it worse. He was sitting on the side of the road watching my son and I change the tire. Horrible employees. read more

Driver 19 today was awesome. Very efficient and friendly l, very happy with the service that he provided.

Just calling to see if a vehicle is at location and someone repeatedly kept clicking. I had to call 7 times until the person answer and finally didn't click. What company answer says hello, and says no and click. When I ask for manager she was real quick to ask to say not here and didn't want to transfer. This business is not professional. Who click on people have have a questions! She never once apologize for the person or if it was her self that was hanging up read more

These guys are terrible. They are not helpful and their customer service was non existent. I wasted an hour waiting for them... they left me stranded on the side of the road!!! I found another tow company to tow my car. read more

I can't say enough how truly grateful I was tonight in needing Doug and Roland's help. My friends car had major issues and a previous driver came out and was unable to tow the car. Roland arrived and it was a very complex situation, he got quick to work and started setting up the car for Doug's arrival. (Two different types of trucks) They were the epitome of teamwork and beyond excellent service. The two of them were like a right and left hand working in unison. They knew exactly what the other was doing to make the challenging service call seem like a piece of cake. They went above and beyond getting the broken car where it needed to go. They even got it into the weird parking spot at the apartment complex. Not only did they do this in the dark but it was also pouring rain. They were so nice and made sure that the car was safe. If I'm ever stuck like this again I will gladly wait for them to come to the rescue. Thanks Doug & Roland read more

overheated along byron highway one night due to something minor.. called 3A and they send Cupertino towing.... these guys know their *hit and yet the tech that comes out is very respectable... cupertino tow you guys have my five stars!! keep up the good work and be safe out there! read more

I had a dead battery and I called AAA. Luis from Cupertino Towing came out quickly and jump started it, then replaced my old battery at my request quickly and politely. read more

This service is the worst please stay away from this people I will never called this towing service again

I recently had need of tow service twice in a short period of time. Once for a flat tire, the second time for a dead battery. What can I say but my car is having a harsh start to the new year. Both times I called AAA and Cupertino Towing came to my aid. I was lucky to get Wil Wirth both service calls. He was courteous, knowledgeable and made a bad situation pleasant. If he is a representative of this company you get 6 stars in my book!!! Too bad they only let me give you 5! Thank you for the wonderful service. mc read more

Placed a call through AAA for a dead battery in my car. I was given a 45 minute window for a response... The technician arrived within 10 minutes. It just happened to be the same technician who responded to a call I made several months earlier and he remembered my name and the previous call. The technician was polite friendly and did a wonderful job. I would recommend this company to anyone. read more

My son lost the only key we had to his car so we called AAA and Cupertino Towing came to rescue us. Within 15 minutes CT sent driver #32 Alan and got the car open and towed us to Winter Honda. He was GREAT! And I really enjoyed chatting with him. My experience with this company was wonderful and I would use them again! read more

Customer service was excellent! 1984 Blazer would not idle and loss all power. Rodney Pelham, Service Manager at the Antioch location, trouble shot problem in less than 15 minutes - bad fuel pump. Straight-forward, honest car repair quote as compared to dealership who was 54% higher and was ordering wrong replacement part (of course, it was the most expensive part and it did NOT include the fuel pump). Rodney kept me informed every step along my vehicle repair. Cannot praise his honesty and skilled workmanship enough. Great service! Melissa, the receptionist, is charming and professional. Even the shop's two mascot dogs came out and shook my hand. Heck, if they had a Starbucks card I truly believe they would have bought me a cup of coffee! My repair shop from now on. read more

After I was in a car accident they towed and kept my car without my consent. They charged me about 2000 to take my car out.

I had no problem with the front desk. Very expensive!! Will never go here again, I was happy with the door, they replaced the radiator, stated had issues with the front and back light with changing it out (electrical problems they stated) and when I got the bill it was $1,465.00!! I was doing this by myself, husband terminally ill. Now when I was driving my car one week after that my cars ac died and I couldn't read how fast i was going, good thing the car finally died infront of my house. Could of been serious if I was on the free way. When I spoke with the mechanic he stated will have to charge me $138 an hour, I stated that this was thier mistake, they messed up the electrical. I cannot afford to get it fixed. I poured all of my 410k money into this and no better than when I started. read more

Thanks Alex #12 great service, helpful, great attitude.

I had called AAA because my car wouldn't start. Cupertino Towing is who arrived. They got to me quickly. I was in my own driveway. So they and AAA knew I was safe yet Cupertino Towing arrived quickly, I was treated as if I were in a hazard situation. The driver was pleasant and knowledgable. He was able to give the problem a temporary fix so I wouldn't have to buy a new battery. He could have towed straight to thier company instead he just said I should get it repaired soon. Before he left I asked if he knew of a good repair shop. He told me they had a repair shop so I went to Cupertino Towing repair shop. Everybody there was happy and pleasant. The waiting room felt relaxed yet professional. I was quoted $50 to make the repair permentant. They were finished in about 20 minutes. When the mechanic brought the finished repair paperwork he said I was wrong about the price I quoted you, (instantly I thought it had been too good to be true so I was afraid to hear the "actual" cost) I was floored when he said it was only $32.50. I can't remember a time when a repair turned out to be, not just lower, but almost 50% lower!! Cupertion Towing and Repair IS my new, local auto repair shop. I am pleased to recommend them, highly! read more

i've used cupertino tow seeral times through my AAA, they have always been good, but last night i was having a bad night, and they were great.... the driver Anthony (#36) help me out, and went out of his way on his friday night to get my car where it needed to go, and gave me a ride back home saving me from a long bart and cab ride.... thanks again anthony and cupertino tow! read more