Among the limited tactical stores in the surrounding area, Martha makes the drive to Curtis Blue Line all worth it. Her customer service should be modeled after! Her attention to detail, welcoming demeanor, helpful and upbeat personality makes for a great experience as a consumer! Two of my colleagues and I were getting fitted for uniformed items while there was an academy rush during our visit. Martha measured the three of us , all the while a quick stop to pet a puppy a customer had brought in! She didn't skip a beat once! While we drove back to our station (located in the Bay Area) we could not stop talking about how great Martha and her crew are! We could easily go to the LEO store in Concord which is 10 minutes away from our station yet, we return. Since I've discovered Curtis Blue Line last month, I've been there several more times and Martha continues to provide excellent customer service! read more

They are super slow! Maybe they don't want to sell anything and you're an inconvenience to them, or maybe they just don't care. Either way, don't come here if you only have 30 minutes to spend inside the store to buy a can of shoe polish and there's one person ahead of you. The time before that, one person ahead of me with one uniform to purchase... 15 minutes at the counter to pay.... HOW SWAY? read more

This places has excellent service. The people here really care about you and want to give you the best equipment/uniform possible. I have had nothing but great experiences here. This is the only shop I recommend for law enforcement needs and I will not be shopping anywhere else! read more

Absolutely no customer service, not even a greeting or offering of help. Stood in line for awhile without any movement to the register. There was 3 other people in front of me. Finally a person came out of the back and without nothing said but "next?" No apologies for the delay and we appreciate your patience or anything like that. I spend a lot on uniforms over the past 20 plus years. No more... Online shopping for me, since I'm helping myself out anyways. Millions generated from chp and corrections to local law enforcement and to get some bad service. I put my items back and walked out. Still with nothing said. read more

MARILYN MCDONALD, an employee at Curtis Blue Line, WENT OVER AND BEYOND THE CALL OF DUTY !! On Saturday, January 11th, 2025, I was desperate for a piece of equipment that I was unable to get the day prior when Curtis Blue Line was open for business due to work obligations. I was beside myself not knowing what to do. Marilyn, on her DAY OFF and when the store was CLOSED, went to the uniform store, picked up what I needed AND DELIVERED IT TO ME IN THE FIELD !!! Who does that ??? That's beyond the call .... that's Earth Angel type stuff and this was NOT the first time she's gone out of her way for me. Marilyn McDonald and Curtis Blue Line - TOP NOTCH. You won't find better service anywhere !! Thank you Marilyn for being my Earth Angel for the passed 24 years and counting !! I'd be lost without you. !! -Tracey (SSO) read more

Quarantine review Vol.2 Been coming here to grab uniforms for my new job and I've been experiencing nothing but the best customer service from Martha! Shes super nice, super attentive and just over all great!! Entering here can be a little intimidating due to the fact that all kinds of law enforcement comes here to stock up on their uniforms and gadgets. Or maybe its just me over thinking it?? Some of the stuff that they cary are off limits to the normal consumer you need a badge to purchase the fancy knives etc. The bathrooms are clean the customer service is great and uniforms are nicely ironed and they tailor them to your body. If you go there make sure to ask for Martha to get superb customer service. I'm sure the other employees are also good but I stick to Martha. read more

Curtis Blue Line - Uniforms Near Me - West Sacramento, California

Stood in line for 20 with no help from anyone. It was very obvious both employees didn't want to take the next customer in line, it was just weird. I'll take my money elsewhere. read more

They need to extend their business hours an hour later. Hard to make the long drive by 5pm on a work day. Also they don't always answer the phone so that's frustrating since I don't want to have to make the aforementioned long drive just to find out what I need isn't available. read more

My experience started out pretty upsetting due to being a more curvy and tall girl with a severe lack in size options, but I wouldn't have made it through without Ann! She was compassionate during my (almost) breakdowns. She was accommodating and did not stop working with me until we found a solution. She ordered the options I needed and had them tailored appropriately. She was amazing and I honestly don't know how I would have navigated this experience without her. Ann is a real gem. Thank you, Ann. read more

This uniform store has always been top notch. I traveled 5 hours from my hometown to get patches sewn on. They treated me with the upmost respect, and had me in and out within 30 minutes. This was the fastest patch turn around I've ever seen. 6 shirts by the way! 10/10 will be returning for all my uniform needs. These employees rock! read more

I'm writing this review because Brian Bell at the Dublin location does a great job with making sure his customers are well taken care of. He's super helpful, takes the time to answer your questions thoroughly, and provides accurate information and updates. He even went out of his way to drop off a couple orders on his way home. I'll keep going back to Curtis for future uniform and equipment purchases because of employees like Brian! read more

NO PHONE CALLS, limited selection of uniform on hand, good customer service. Wouldn't recommend this place for your uniform clothing needs, if you have another option available. read more

Received a partial order almost 3 month ago. They don't answer the phone so I had to make the hour drive to let them know. They stated it would be shipped to me in about 2 weeks after it was completed. I attempted to call them for an update after another month passed but they never answered the phone. I sent an email to their customer service and they called me back saying the order was complete but hadn't been shipped so I could pick it up. A couple more weeks passed so I made the hour drive again just to be told it was never actually made and if I wanted it then I would have to wait another two weeks and then have it shipped to me. If it actually ships this time... So I have a partial order sitting at home for almost 4 months now. Go to Galls or Advantage Gear for actual customer support and appropriate order times. read more

Have waited over 1 year for my shirts to come in. Gotten phone calls saying that the shirts had arrived, made the hour drive there for them to tell me they actually don't have them. read more

Staff was responsive and professional. They had a large in stock selection of the uniforms. I left there with all my questions answered and uniform that fit well. Prices were comparable to other uniform shops, but the service was priceless. read more

Fantastic place to get gear and be fitted for uniforms. Assistant Manager Marta Gonzales gave a personalized shopping experience like I've never experienced before. If you're about to start an academy and don't know what to get. Ask for Marta, she'll set you up! read more

I placed an order for three uniform pieces over three months ago with a stated 4-6 week in store pick up window. I have emailed and made several phone calls hoping to get answers about the status of my $500 order. No contact from any member of the staff. Not one return email. Not one returned phone call after several left voice messages. Never have I received such poor customer service. Be careful here folks, there are other options in the area. read more

Terrible customer service, I live more than 2 hours away from the store. Instead of just picking up a simple phone call they rather me email them. Which they never responded back. I recommend taking your business elsewhere. read more

Don't go to any other store! Amazing and speedy service!! The staff here are good people and will take care of you. Thank you CBL family and special thanks to Cindy! read more

Stood at the counter for 15 with no help from anyone. When I asked one of the four employees for help checking out they said they were finishing paperwork, so I walked out. I'll take my money elsewhere. read more

My academy mates and I came in and we not only got the uniform we needed, they altered and removed patches for us while we waited. Great customer service, thank you Cindy and team for making us all look good! read more

Just went in to grab a few things. Approximately 15 minutes, five of which were waiting at the counter to pay. We were never helped and ultimately left our stuff on the counter and walked out. There were maybe 2-3 other customers in the store at the time. Seems quite shady the majority of their merchandise did not have prices on the tags. read more

Does anyone ever answer the phones or return voicemails? I am a nice person and always treated the employees with respect but getting my orders or even updates about them have been a nightmare...every single time. read more

Awesome service! The store has a tun of selection at your fingertips; if they don't have it on the floor they order what you need within a timely manner so I'm VERY pleased with the help I received. Mark is amazing!!! I was recommended to the store and was approached by Mark and Marilyn who were both amazing. Mark helped me through my ordering process, scheduling alterations, and making sure I have all my equipment/uniforms within a few weeks. I will definitely return to place more orders in the future with Mark so if anyone else wants a smooth experience ask for Mark! read more

What can I tell you about Curtis Blue Line? Well, I can tell you that it is a good place to shop especially if you're in dire need of uniforms. This company is a good company always has a bounty full of items that I require for my employment. However, if there is ever anything that I cannot get , if you all been here before you know Martha! Martha, will get it for you. This place is exceptional because of Martha!!! read more

In the 10 years I have been wearing a uniform, I can honestly say I have never had an experience as great as I did today. A coworker highly recommended Curtis Blue Line and they did not disappoint. Their customer service is unmatched. I'm not 100% sure the name of the lady that helped me but my receipt says Lori. She was attentive and very helpful. I will never go back to the OTHER uniform store. I don't care how long they have been around. read more

Miranda did an awesome job taking care of me with my ballistic vest fitting. She listened to my needs and concerns and solicited help to ensure my vest fits correctly. She had a great customer focused attitude and was smiling. Marilyn and Andrew also did a great job taking care of me. Marilyn is an excellent ambassador for Curtis Blue Line and law enforcement in general. I will continue to ship there because the staff is awesome! read more

My recent visit to this store was a terrible experience. The young man that helped me was not very knowledgeable or helpful in offering any kind of solution or answers to my questions. Very much had the attitude that mine and my husband's business wasn't needed there. Really too bad bc up to this point we have had good experiences at Curtis Blue Line. read more

I called Curtis Blue Line more than 10 times before they finally answered the phone. Than they were completely useless. I've never worked so hard in my life to spend $600 dollars. It's like they at trying to go out of business. read more

The best customer service! Great selection. The lady at the front desk was very nice, so was the management.

Been in law enforcement for nearly 12 years and I have been buying uniforms from the same place for all of them. I decided to try Curtis because my place (though they had uniforms) didn't have their act together. I walked in to Curtis on Monday morning while they were still slow. Talk to the sales person who was knowledgeable about my departments uniform change and standards. Though they didn't have my size (a bummer on several levels) I was happily ordered the sizes I needed. Its going to take a week worth of wait for them to arrive and another weeks worth of wait for the alterations and patches go on. I wanted to give Curtis Blue Line 5 stars but, I hate waiting! Selection - Good Staff - Great. Scott was his name. Location - decent Prices - Comparable read more

Terrible customer service and inventory, not what it used to be service wise a year or so ago. Today I went to get new uniform pants and waiting for about 10 minutes to get marked for the hem on the pants. I changed back into my normal pants then wait for over 30 minutes for someone to come by and take the pants to hem them for me. Was ignored the entire time and ended up leaving as no employee came to get the pants. Tried to flag down two employees for the issue and they just walked by like I didn't even exist. They also have not had my agency's uniform shirts in stock for about two months stating the company isn't sending them. Other stores have managed to get them.... It's a shame what used to be a good store has become just like Galls. read more

After being off on medical for 2 years, I was finally cleared to return to work & my dept wanted me back asap. During the time I was off the dept changed uniforms & my return to work was contingent on how fast I could get new ones. I went to Curtis Blue Line and Steve P. worked some serious magic. I needed to try several different sizes, which CBL had in stock. No alterations needed, but my long sleeve shirts needed patches and embroidery. Evidently my department was suppose to provide patches (which they didn't) and there was to be a week wait on the embroidery (name & 6 service stars). Steve P. managed to find patches for me & get the embroidery completed same day! I'm so thankful that Steve & the CBL alterations god were sympathetic to my plight. I will most definitely return to CBL in the near future (with zero expectations of walking out the door again with embroidery completed). read more

I've been coming here for the past two years and had nothing but great service. I made a mistake and had went to Galls since it was closer to my house and I would never make that same mistake ever again. What took Galls a week and a half to complete, CBL had finished within 30 minutes of me walking in the door. They will work with you to get you the best service you need. Ask for Marilyn she will take great care of you. read more

I came to Curtis to get embroidery work done for my work polos. I previously had embroidery from another company I ordered the shirts from which they removed and kept the integrity of the shirt in perfect condition. I had new embroidery work done and the stitching looks amazing. Work was completed in 3 business days. Great work guys, I highly recommend! read more

Curtis Blue Line - Embroidery - Uniforms Near Me - West Sacramento, California

Love this uniform shop. I have been shopping them since day 1 of my LE career, back in the academy days. Everyone in there is extremely helpful and knowledgeable. I have never ran into issues there with stock levels. Their prices are great if not better than most uniform shops. The last few times shopping there Steve has been a huge help. He's super personable and willing to help. He makes sure you take your time and pick out the best equipment / uniforms possible while on duty. I recommend this shop to anyone in the area, or even making the trip to it if not local to it. read more

Every since my first experience with CBL back in 2018, they have always been amazing in providing excellent customer service. They offer alterations and are able to do customizations in a timely manner. The employees are always courteous and try to help you in any way they can. It's a company that feels like an extended family with their love and support in a professional and personal level. I've purchased all my uniform needs and upgrades from them and have never been displeased! read more

I've always said this... the other uniform store near Arden sucks. I'm glad Curtis opened up. I came in for some custom work and Angelique went above and beyond making sure the custom work was up to my high standards. Serena the tailor was so kind and talented. They were both exceptional. Thank you for the amazing guest service read more

Ever since this place opened it has been a game changer. The customer service is phenomenal, the product is vast and the service is second to none in this area. I have been in need of uniforms and equipment for 14 years now and have been to my share of places. Curtis Blue Line is by far the best!! read more

Came in needing some work pants, polos and boots. Left with everything I needed, and pants hemmed to my needs.