I was in a bind because my liftgate stayed open and my battery was dead. I called Lalos and I was…read moreup and running in under 30 minutes. Great job, thanks!!

Amazing service very straight forward and honest even though had to wait employee was honest and…read moretold me exactly what had to happen 10/10 if ever in trouble again will use again!

This guy knows his business.He did an excellant job on my husbands truck. Looks like new.I highly…read morerecommend Automotive Specialties.

It was an unfortunate set of events that dictated we would not have our car repaired at Lucas…read moreAutomotive Specialties, but instead trade it in but that didn't stop the receptionist from being very rude, unprofessional and then hanging up on me when I said, it was unacceptable that we could not get the car back until tomorrow. I called back to speak to her supervisor and told him it was unacceptable that we could not get our car back today since she told me, I'll call you when it gets here. Making it sound like it was on its way and never once saying it could be a day or so from this morning. So I called back late in the afternoon trying to find out why I haven't heard back and she told me I couldn't get it until tomorrow. I explained that my wife needs it for work tomorrow and why wasn't I told that. She then said she did tell me, which she did not. So after she hung up on me I called back and I asked to speak to her boss. He was no better than she was in rudeness and professionalism. Years ago, I had dealt with them before and now remember what she was like that time too. They may do great work there but I wouldn't know it but I'll tell you what with those attitudes I will never go back there nor recommend them to anyone I know. I have never been treated so poorly by people who want to continue to do business in this town. On day two sometime just after 11 AM the lady from the front desk called with the estimate and we decided not to have the work done, she was angry and upset. I said I was leaving to pick up the car and that's when they told me it was taken to a subcontractor and she'll call me when it's back. I tried to interject that I would go pick it up, but she made it sound like it was already on the way. I was working and lost track of time and it got to be around 5 PM and I called back and she said the car is not there yet and that it would be there tomorrow morning. I told her that was unacceptable, because she knew my wife needed it to see patients as a traveling nurse. She said, I told you I'll call you when it's here and hung up on me. She knew from that morning that my wife was a traveling nurse and had patients to see the next day and needed the car but that didn't matter to her. Day three of dealing with Rich Lucas of Lucas Automotive Specialties and his representative at the front desk. I arrived at 8 AM, and another man was trying to help me but when Rich walked in he said I was wasting his time because I was looking for the best price for the work I want it done to the car and that they don't do estimates unless the work is being done there. (I ask you, what is an estimate for if you're gonna have to have the work done there and you don't have a choice once you get the estimate? No one I've ever dealt with before after getting an estimate done has demanded that I have to work done by them because they did the estimate. That is utter foolishness. So not only is he a mean old man he has deceitful business practices any uses fear and intimidation to try to get you to cave in to his view of things. We weren't even told until day two the car was taken to someone else to have the estimate done.) I went there at 8 AM to pick up the car and was told by Rich Lucas I don't listen because they said they would call me and no one called me. I said I understand but we need the car and I'll go pick it up. Rich said angrily, we don't work that way now get the "F" out as he stood up and pointed at the door. I said you're withholding my vehicle from me out of spite because we didn't have the work done here and I don't owe you any money, I'm calling the police. After the police came, he finally said the car would be there at 9 AM. I went back home and picked up my wife so she could leave straight from there. We arrived at around 8:40 AM and by 8:55 AM her car was still not there. At this point she took mine to see her patient and I waited inside where I could continue to watch the parking lot entrance. At around 9:20 AM I saw out of the corner of my eye Rich get up from the front desk and go back into the shop and then a few minutes later he showed up in the parking lot out front with my wife's car. Rich Lucas made me wait an additional 20 minutes, past the time he said the car would be there, knowing he had the car in the back the whole time. When he finally showed up with the car he had come from his back lot of which there is no access, except through the front entrance of which I have been watching since 8:40 AM. This means he is a deceitful, spiteful, lying, cheat. That's just my opinion after dealing with him for three days. It's also my opinion, based on my personal observations that he had my car the entire time and he was just being mean and spiteful.

Said they'd be there in 30 minutes and they were there in 20! Cory and his team do great, honest…read morework and will help you with a tow, dead battery and loads of other roadside aggro.

Great service. Corry was fantastic Quick and easy i expected to pay more, they were upfront…read moreabout the cost, no hidden add on 5 stars

Buyers beware! 10/10 would NOT recommend this place!!! We have bought 2 vehicles from this place…read moreand have had nothing but problems with both of them. The first vehicle we purchased was a 2010 Chevy Silverado we purchased for our nephew in June 2025. He has had nothing but issues with the truck since day 1 of bringing it home and continues to have problems. We were told when we purchased the vehicle that if he ever needed parts for the vehicle, he could buy them from this place at cost. When he did need parts, he tried calling and was told they never sold him this vehicle. Fast forward 9 months later on March 28, 2026. We went back (hesitantly) to purchase a vehicle for our son. The truck we purchased for him seemed to be in great condition for a 2016 and figured since it was 6 years newer than the car we bought for our nephew, we may have better luck this time around. Jokes on me... You know what they say, "fool me once, shame on you, fool me twice, shame on me". I should have listened to my instincts. Within HOURS of bringing the truck home, the check engine light came on and had multiple codes relating to battery issues, transmission issues, etc. I spoke with Nick's wife on 4/13/26 relaying the information we found out and was told she would get back to me. She never did. Instead, she spoke with my husband and told him she would send him the information we could send the photos of the codes to so she can look into it. He never got that information either. Now, as of 4/23/26, I had to call them for an update on the codes I verbally told Nick's wife about on the phone on 4/13/26. Nick said he was waiting for my husband to get back to him and never heard from him. I explained the conversation my husband told me and he said he never said that to my husband and provided me with an email to send the photos of the codes to. This call was initiated due to the alternator going out on this truck already. I understand there will always be a risk with purchasing a used vehicle, but not this many issues within a month of purchase, more or less hours. I will be emailing Nick the photos but am not hopeful for a resolution based off other reviews regarding this company. I have a feeling this place is clearing codes in order to scam people into buying a vehicle from them and then acting like they didn't know anything about it when mentioned to them. Shop here at your own risk. I for sure will NEVER buy another vehicle from here and will warn whoever I can not to buy from here. I will also be filing a report with the BBB if I have to go that far. Update as of 5/14/26; when we purchased my son's vehicle, we mentioned 2 repairs that needed to be done. The first one was the motor for the seat didn't work and the second was a backup sensor that needed to be repaired. To this day, the sensor has yet to be replaced or even looked at due to the fact that they apparently don't have a service technician available on Saturdays, which happens to be the only time my husband and I are off work to take this in. I picked up the motor for the seat yesterday and upon pickup, I was told by their mechanic the motor that was given to me was pulled off another Ford. They couldn't even be bothered to order a new part for the vehicle they sold us even though we were told a new motor would be ordered and we had to wait for the part to come in and then to top it off, when I expressed concerns to Nick's wife about the vehicle since the day purchased, she claimed she had no idea and wasn't aware of the issues even though she is the person I originally mentioned them to. Furthermore, with the concerns relating to the bad alternator; we had this rebuilt by a local company and upon their inspection we were told "whoever rebuilt the alternator last time did a sloppy job. A screw from the internal voltage regulator was lodged into the stator which is what caused all the problems". How a faulty alternator was not caught by their mechanic when inspecting the vehicle prior to selling is beyond me. These people are lazy scam artists! I said it before and I will say it again, buyers beware!!! Avoid this place at all costs!!!

Just purchased my 3rd car from Nick at Car Connection and couldn't be happier! Found my daughter a…read moresafe, reliable vehicle for the winter and he works with all budgets! I even had an issue with a car I didn't purchase from them and the mechanics were able to take a look and fix it on the spot! Great customer service!

Terrible experience. After about 5 minutes on hold. Asked a question, before I could respond to his…read moreanswer, he hung up. Go anywhere else.

At first they answered their phone. When I finally decided to use them to junk two cars, I could…read morenot get a return call. I called and left messages three times.

Yaz saved me! The driver passed by me while I was broken down on the side of the road and stopped…read moreto help me before I could even get help coordinated over the phone. It was the best, most convenient service I could have asked for. Will definitely be using again and recommending in the future. They were a huge help and only charged me half the amount of a recent overcharged tow I had to take Which was such a relief. Thank you!!!

YAZ towing company is a lifesaver! I was stranded with my toddler and my puppy in the summer heat…read more He arrive within 20 minutes and helped us get home safely. He also had a flatbed towing truck, which is more suitable for my vehicle. Hopefully I won't have to see him again, but if I ever needed another tow, this would be the place to go.

Quick response, reasonable price and friendly service. They delivered my car to a tire shop in…read moreexcellent time, and I will use them again as needed. Sincerely, Sherrill Cummings

i called west and sons and kristen the caller sent the tow truck driver andre. I was stuck very…read moredeep in the snow and he was able to get me out no problem with an unbeatable price. very nice and caring people, and they met me in under 20 min! THEY ARE THE BEST!

The owner was working and came out to pick up my car. He came to my home in Bartlett, hooked my car…read moreand delivered it to the dealer in St Charles. He was extremely professional and I highly recommend this company.

Great customer service! My family has used Marshalls Towing several times and they are always easy…read moreto work with. My car broke down in St Charles and they took it back to Elburn