Service requested was very good. Value exceptional…read more Quality will listen to any special instructions u like and will produce the garment as requested.... The employess r nice,and respectful..get to know the employees and u will see the great bunch they r.....every smile given is returned..try them out....see for yourself

If you have high quality items DO NOT bring them here. Pictures speak a thousand words. I bought…read moreseveral irreplaceable items here to be dry cleaned and on the day that I went to pick them up 3 of my jackets were irrevocably damaged, I'm not even sure how they thought to fold it up and place it back in a bag to be picked up, and the other items were torn, damaged, and shrunken terribly! I left infuriated especially after staff asked if I could come back the next day to talk to the manager- you can't be serious UPDATE: The business reached out to me via TEXT message, and began harassing me. I've reported them to the BBB, and have since taken no accountability. This place is t r a s h.

Same day service was great! In before 9am and ready after 3pm for a bridesmaid dress.read more

The service was great. He was able to do a 24-hour turnover on something that should have taken a…read morecouple days. I gave him a white lab coat that had been stained and was pretty filthy which i thought was hopeless and he made it look brand new. Very affordable. Highly recommend.

We have used this dry cleaner for the past 4 years picking up and dropping off clothes once a week…read more Initially, though the prices were higher than the other options nearby, they did consistently good quality work. We did have some issues in the past (they "misplaced/gave away" a dress but then thankfully it was returned) and though the owner's reactions was underwhelming while the dress was missing (as far as taking any responsibility), since the issue resolved itself we assumed it was an anomaly. Within the past year, however, there were a couple (2) instances where items picked up showed stains that were not on the clothing when dropped off. They were taken care of, but with no acknowledgement that Delaney Heald was the cause. This last time however, I sent in a new, never been worn shirt for pressing. I got home after picking it up and I noticed damage on the collar, as if some type of dirt had been ironed into it. Without wearing it, I returned the next week, pointing out the collar damage; the next week after it was picked up, I saw that there was an attempt made to "scrub" it out which only made it worse. When I showed it to the owner, his response was to tell me that it didn't happen there. Even after I reminded him of the circumstances, he was unmoved and became angry as if I was trying to cheat him. I have been a regular customer there spending between roughly $18 - $30 weekly; for him to behave as if I'm trying to scam him into providing something for nothing is offensive. I will not return there as I do not think Delaney Heald has any integrity nor do they value their customer base. I would advise others to utilize another small business for their dry cleaning and alteration needs. Delaney Heald does not treat their clients well.

Difficulty understanding the person answering the phone. They have a very strange phone system…read morewhich makes it very hard to get in touch with them. I wasn't sure of business hours.

I took two winter coats to this establishment. When I got home one of the coats was not mine. When…read moreI went back the woman was not friendly. I've been back several times and get told "still looking". Never have I got an offer to even get reimbursed for the cost of cleaning the coat. So here it is December and my coat was taken there in July and I still don't have my winter coat. That was my first and last time I will ever take anything there.

Being new to Oak Lawn I thought I'd give them a shot, as it right down the street from me. Big…read moreMistake. At their register, there is a sign that says "PRE-PAY only!" Not a problem. I "pre-payed" $25 to have 2 coats cleaned. When I came back the following week, they said I had not paid and I owed them $25. What a scam. My wool coat still had fuzz all over it! Terrible people, terrible service.

I've been a customer for 35 years and only use Davis Cleaners for my alterations. I just tried on…read moretwo dresses I had hemmed and they look beautiful, Iana my seamstress did a wonderful job.Davis Imperial is a couture cleaners- we're lucky they're in Chicago Also I think their prices are reasonable considering the quality Thank You Donna S

This is one of the best companies I've ever dealt with. We had a disaster in our condo and they had…read moreto come and take all of our clothes. They were kind, professional, and so easy to deal with. They cleaned and inventoried everything and when we needed some of it back, they brought it right to us. Someone answers when you call and is always helpful.I can't recommend them more highly.

They always get it right, and they are always pleasant...even fun... to deal with. I appreciate…read moretheir willingness to attend to small things and their flexibility in a pinch. This is one of the best small business Ivan encountered in my 20 years living in Plainfield.

My experience here was amazing. From the quick response on Yelp on whether or not they could…read morecomplete my alterations on tight timeline to coming up with the best way to alter my unique neckline on dress to having my order ready early and their easy, quick and clear text communication about dress being ready. Then - to top it all off - the dress looked great. The price was also reasonable.

I'm not from Chicago but I do love the city so I come as often as I can. I was there for more than…read morea weekend and needed some laundry done, I called and spoke with an Elle who answered all of my questions in depth and provide extra context which make the process easy. There was a delay with pick up AND delivery BUT Chicago traffic is known to be one of the worst traffic places so I gave them some grace with that. I wasn't driving them my laundry so I can't complain about traffic, they spared me. I'll be in NYC in a month or so and I'll use them again. I'm glad I called cause I got a promo code that was so easy I didn't have to write it down.

They simply did not show up during the pick up window. When I contacted support, no response.read more