I used Kevin to install a dual headed split unit a few months ago. He suggested a much more cost…read moreefficient arrangement than other contractors I had look at the house in the past, saving me a lot of money. He did great work. Showed up on time and got the job done. Left the site clean. Further, Kevin was a pleasure to work with. Highly recommend

A friend recommended Kevin, when I was having a heating emergency in the middle of winter. He came…read moreout right away, diagnosed the problem over the phone (he had had me take a picture of the serial number and model of the furnace, had me describe the problem., and from that he deduced it was only a couple of things and had the part ready!) He fixed it within under an hour. He's also just a nice person. Highly recommend him!

Paid for a routine cleaning service. A couple months prior I installed a new oil burner along with…read morea few other components. It ran a little rough for a couple months with no real issue but decided to get a professional to adjust the air and etc. So to start the tech who did the service over tightened the thread on the drawer assembly cross threading it and causing it to leak an insane amount two days after service. An emergency tech comes to tell me that it probably was like that from the manufacturer (even though it was running fine before the service and I personally installed and inspected the drawer assembly two months prior.) He proceeded to tell me that it would cost $500 or more to have it fixed... gave them the benefit of the doubt just to be ignored and blocked by them. After installing another drawer assembly, I thought all would be good. But the tech did not tighten the set screws enough and the oil burner had fallen out of place causing a bunch more combustion issues. Also had to buy a stand for the burner to prevent it happening again. The oil pressure was also jacked all the way up( I assume by the emergency tech because it was leaking) instead of telling me any of this I had to fix it on my own. I was going to let it go until I was ignored and blocked. I get companies have to make money but it's the bare minimum being honest. And if you were an honest company you would have helped fix the problem you caused instead of gaslighting me and saying it will cost 500-700$. Especially when the part is less than 80$ and takes less than 10 minutes to swap.

These guys are the best contractors in any trade I have ever had the pleasure of working with. I…read morecannot praise them enough. Our house had hydronic heat on the first floor, but electric baseboards on the second. We wanted to get rid of the electric heat, and solicited several quotes. Jay was great, discussed multiple options, but was honest and up front that the tech guys would have to come out to really evaluate the feasibility and design of the project. Good indication of integrity up front. Tyler, the co-owner and lead installer, came out several days later to do a more thorough evaluation. Extremely courteous, professional, polite, and accommodating. Highly knowledgeable as well. Explained all the options and designs, and their pros and cons. No sales pitches etc. Just the facts. Really made the effort to preserve the character of our older style home. When his team started working, all very courteous, professional, knowledgeable. Showed up with masks and booties to protect our floors. Worked quickly and efficiently. Tyler was there the whole time, welcomed any questions, described exactly what they were doing and why. The finished product is superb, and blends perfectly into the house. All the work was done with the outmost attention to detail. When we ran the heat last night there was a problem, it would not shut off. I called Tyler, he called me back within 15 minutes, and was at our house within a half hour. The problem turned out to be an old defective valve in the pre-existing pump (which he could not have known about at the time). He worked to diagnose the problem and fixed it on the spot. Really cannot ask for anything more. Tyler and his team are superb. They should be teaching seminars on customer relationship building. Lastly, about the price. Are they the cheapest HVAC contractor out there? No. But their quote was very competitive. You may pay a little bit more than the cheapest bid, but you will not find his level of perfectionism anywhere else.

We needed a new Ac unit and decided after speaking to Ray (the Owner) that the best thing is to…read morereplace the furnace as well they were both 25 years old and we have had issues with the furnace in the past 2 years so we thought that that was the best decision to make for us. He was reliable and he was very clean you didn't even know he was there. i would definitely recommend them to my friends & family.

I called Ray to let him know I have purchased my own units and need him to do ducting. He right…read moreaway said he doesn't install because people complain later about the warranty, I said to him, I understand, and all I need it ducting I don't need him to install the units as we had already installed or will be installing, as there were 7 in total, I had gotten one installed all ready for him to the duct. He agreed to come to check out the scope of work. He came out and assessed the work, and one of our units had less freon he offered to put it in for $50, but said there might be dirt in the line and it needed a cleaning and would cost $450. I opted for the $450, he said he didn't have time to do that, but could do the $50 freon top-up, I said ok, but then he didn't have his tools, and so we agreed to do it the following week. His brother had died and he went for his funeral and did come back the following Monday, we did wait all week, as we thought he was a good fit for the job. The second time he came by, he was there for the $450 fix, but by then we had decided to upgrade the unit and so we did not need the $450 service to be done on that day, as we would get a new unit with the gas in there, and so I asked him about the ductwork quote. He started talking badly about the units we had bought, this and that, warranty, parts, and all that, I mentioned to him, that I was clear he would not be responsible for the brand, we bought a Toshiba brand, and he uses Daikan. I mentioned to him, I know Daikan is a good brand. He asked me how much i paid for my units, then said his units are going to cost more, I said to him, I am not interested in buying units from him as I already know what I want, and need him to do the ducting and that this is a rental property and so I am okay with what I have. His remark was that it looks like, I am trying to cut corners and so he would not be interested in doing the work. I asked him again, that I only asked him to do the ductwork, which has nothing do to with the units as we would be installing our own and don't need his assistance, he said he would not be doing the duct work, I asked why he said he just didn't want to do it. Basically, he was trying to sell his own Daikan brand units to me whereas we know there is a margin for the installer when they sell their own product, which is perfectly fine, but when I called him and made it clear to him that all we need is ducting work to be done, which is a service. He should have stuck to that, and nothing more should have been said, he wasted 2 weeks of our time in all this, and we had to get a whole new set of quotes and select someone else to do the work. Not happy with his work ethic.

Surely the absolute best Heating & Cooling company out there! I was having an issue getting enough…read morehot water. Adam recommended having a brand new water heater installed. He gave me a quote that was within reason and even went right to work as soon as I approved. Very fast installation process and he was more than willing to talk with me afterwards about any other concerns I had about the new unit. I would highly recommend Adam to come resolve any of your heating and cooling issues.

Called around noon Monday because my HVAC stopped working and it's supposed to be 100 on Wednesday…read more They got to my house at 4pm, diagnosed the problem (capacitor) and got cold air flowing from my vents before 5pm the same day. Thank you!

Freeman Fuel has been taking great care of my heating needs in the Methuen for years…read more Reliable oil deliveries (super quick when I call), fair prices with a nice budget plan that keeps things predictable, and excellent service when I've needed repairs or tune-ups. The drivers and techs are always professional, friendly, and thorough--no nonsense, just good work. Freeman feels like the local, trustworthy choice it's been for over 60 years. Highly recommend for heating oil, boiler service, plumbing, or HVAC in Methuen/Lawrence. Call them--you won't regret it! 5/5

Thank you Logan's Heating & AC! Your company did an amazing job on my mobile home. The owner Jim is…read morevery nice and explains things throughly. Your crew is timely, hard working and very professional. My home is nice and warm and my new hot water tank is great! I would recommend this company to everyone. Thank you so much for your help!

This owner Jim Logan was referred by NH services as a contractor to clean my furnace. Not only is…read morehe rude, he talked badly about senior citizens which I am one.........spoke badly about manufactured homes etc. A total loser

If you are looking for a good plumbing and HVAC company.. seriously look no further! Chris and his…read moreteam are quick, reliable and extremely fair in their service and pricing.. and trust me I am a very tough critic! Chris is very thorough in explaining the work being done and educating you on the process and product so you can make the right choice for your home or business. Riley Plumbing & HVAC just installed a new heat pump system in our home (which we love!). We also lost heat on one of the coldest days of the year, we called Riley Plumbing and they were here within an hour to help us get it up and running. Pick up the phone and call if you need a quality plumber- you will not be disappointed!

I called this past Sunday requesting a call back the next day, as I had heat but thought the…read morethermostat probably needed to be replaced. I got a call back immediately and an appointment for Monday morning. The technician, John was very thorough and explained the problem to me (not the thermostat) and did regular maintenance. He was very professional, courteous, and knowledgeable. The service charge was very reasonable. I would definitely recommend them and will use them again if/when needed.

We had a terrible experience with Brookside. We knew our HVAC had a leak, it had unfortunately been…read moreleaking year after year. We tried to use our AC right before an upcoming heat advisory and it wasn't working. Called Brookside, they sent a tech to diagnose the issues, that's all fine. The estimates they provided turned out to be grossly inflated (it feels like they came to a nice looking neighborhood and tried to take advantage of us) and then, when we told them we needed to have working AC within a few days time (for my son's birthday party) they made it seem like they were accommodating us by sending someone on a Friday, but that wasn't the case. They sent someone who wouldn't be able to make the fix (doesn't even carry materials on his truck) - they were trying to keep us on the line so that they could eventually get us on their schedule to charge an engorged rate. We ended up calling a local company run by two guys who are phenomenal, they came after hours (and didn't even charge us OT rates, just as a courtesy) and fixed our AC in three hours, charging FIVE TIMES less than what Brookside quoted.